Indoor pool, outdoor pool
Check availability

Reviews of South Lodge

3.5 out of 5
South Lodge
Brighton Road, Lower Beeding, Horsham, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 162 out of 204 reviews" "
Rating 8 - Good. 28 out of 204 reviews" "
Rating 6 - Okay. 10 out of 204 reviews" "
Rating 4 - Poor. 3 out of 204 reviews" "
Rating 2 - Terrible. 1 out of 204 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
This was our 2nd stay here and we will keep coming back.
Stayed 1 night in Jun 2022
Response from kerra on 12 Jun 2022
Paul, Thank you for reviewing your recent visit to South Lodge, I am absolutely delighted to read that you had such a wonderful stay with us and we look forward to seeing you again soon. Best regards Kerra Guest Relations

10/10 Excellent

Yannick, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar spa facilities; Service was slow when busy, possibly understaffed for holiday weekend; Family room was very spacious and excellent for family of 4 with small children.
Stayed 3 nights in Jun 2022
Response from kerra on 12 Jun 2022
Yannick, Thank you for reviewing your recent visit to South Lodge, I am absolutely delighted to read that you enjoyed the spa facilities and appreciated your room. My sincerest apologies that you encountered some slow service throughout your stay, I truly hope that this did not hinder your stay. I very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 2nd home
Fabulous as always
Stayed 1 night in Jun 2022
Response from kerra on 12 Jun 2022
Cathleen, Thank you for rating your recent visit to South Lodge, I am absolutely thrilled to see that once again you had such an enjoyable time with us and very much look forward to welcoming you back in the future. Best regards Kerra Guest Relations

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Paulette

Stayed 2 nights in Feb 2022

6/10 Okay

Andrew and Pouneh, Bristol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked this for my husband’s 50th birthday. I received an email stating check in time of 4 pm??? When I called the hotel, they were extremely unhelpful and said that’s the check in time if you book on Expedia as it’s a lot cheaper (£400 is cheap?). And was unbudging. The hotel is nothing special. Very impersonal. No turn down service. No fridge in the room. 3 power cuts in one night. Overall, nothing special and truly astounded by the apathetic service and dismissive attitude. Breakfast below average. Honestly don’t bother. So many more wonderful places to stay.
Stayed 1 night in Feb 2022
Response from kerra on 6 Mar 2022
Dear Andrew, Firstly may I thank you for taking the time to review your recent visit to South Lodge. I am saddened to read that your experience on this occasion did not meet with your expectations. I am sorry to read that you were not happy with the 4pm check in but that is the time that is advertised for the third party whom you booked with. For future reference we do offer a turn down service, it is completed on request of the guest and if you require a room with a fridge then please just let us know and we will action your requirements. I am truly sorry that South Lodge was not too your taste as we are very proud of our beautiful and Exclusive Hotel. Best regards Kerra Guest Relations

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simply exceptional stay
South Lodge exceeded all our expectations. This is truly a 5 Star hotel and the experience is the best we have ever had in a UK property. The staff were uniformly fantastic - helpful and extremely attentive. The room was clean, large and bright with great details and extremely comfortable. The food in Botanica was delicious and the bar food and cocktails were also great, the vibe very relaxed. The highlight of the property is the Spa with its amazing infinity pool, 3 different sauna and steam room options, an outside cold water pond pool for the brave, and a simply wonderful hydro pool where you can relax in hot bubbling water and look up at the stars on a crisp night. We will be back for sure - cannot recommend enough.
Stayed 1 night in Feb 2022
Response from kerra on 20 Feb 2022
Daniel, I am absolutely thrilled to read your review, it truly sounds like you had the most wonderful stay. We can't wait to welcome you back in the future. Best regards Kerra Guest Relations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from kerra on 13 Feb 2022
Good Morning Paul, Thank you for rating your recent visit to South Lodge, I am delighted to see that you had a wonderful stay with us. I am very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

6/10 Okay

andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Average at best.
Having stayed at the hotel around 10 years, returned to experience the new spa. Promised an upgrade in advance of booking if there was availability but on arrival was told not possible despite the hotel not being very busy. The spa was decent for most part yet but disappointing that there was no whirlpool / jacuzzi indoors. The eating area has a lovely menu though you will need your sunglasses as the lighting is so bright it's quite unrelaxing in there. Treatments were good but were shorter than advertised yet charged at full rate. Our bedroom along with most of the main hotel could do with a revamp. Our bedroom smelt very musty and badly needed redecorating/refurnishing.
Stayed 2 nights in Jan 2022
Response from kerra on 25 Jan 2022
Good Evening Andrew, Firstly I would like to thank you for taking the time to review your recent visit to South Lodge. My sincere apologies that your experience on this occasion did not meet with your expectations from your previous visit. I would like to assure you that the feedback you left on departure has already been passed with the relevant Mangers to address and action where necessary. Best regards Kerra Guest Relations

10/10 Excellent

Katie

Stayed 1 night in Jan 2022
Response from kerra on 9 Jan 2022
Katie, I am delighted to see that you had such a wonderful stay with us and truly hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

10/10 Excellent

Kantilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from kerra on 9 Jan 2022
Kantilal, I am absolutely delighted to see that you had such an enjoyable stay with us and truly hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

10/10 Excellent

Emily

Travelled with partner
Beautiful hotel and incredible room. Excellent facilities for us with the spa and different restaurants to choose from with fantastic food. Great facilities for dogs too - ours had an awesome time! Extremely kind and helpful staff.
Stayed 1 night in Nov 2021
Response from kerra on 23 Nov 2021
Emily, It sounds like you had a truly wonderful stay with us.I very much hope you have the opportunity to return in the future and repeat your experience. Best regards Kerra Guest Relations

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from kerra on 22 Sept 2021
Thank you for taking the time to rate your recent visit to South Lodge, I very much hope you have the opportunity to return in the future. Best regards Kerra Guest Relations

10/10 Excellent

CATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from kerra on 24 Aug 2021
Cathleen, I am absolutely delighted to see that you had such an amazing experience and truly hope you get the opportunity to visit again soon. Best regards Kerra Guest Relations

10/10 Excellent

irving

Stayed 1 night in Aug 2021
Response from kerra on 22 Sept 2021
Thank you for taking the time to rate your recent visit to South Lodge. I am delighted to see that you had such an enjoyable experience and very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

10/10 Excellent

Aleisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the most amazing place I have ever stayed. Guest service is top notch. 👌 The place itself is too beautiful for words. Only grump we had is in the old house part of the junior suite there was no air conditioning and it was insane hot! Nothing a dive in the pool couldn't fix!
Stayed 1 night in Jul 2021
Response from kerra on 24 Aug 2021
Aleisha, I am truly delighted to read that you had such a wonderful stay with us and very much hope we have the pleasure of your return in the near future. Best regards Kerra Guest Relations

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Very disappointed overall. First room for a family of 4 was way too small and the second room was near an exit so all day and night there was banging, people walking and talking. Then our belongings got stuck in the safe and we missed our dinner reservation as it took hours to open the safe. There was limited times for kids to use the pool even though i called and they said the pool can be used anytime without booking. The whole experience was unpleasant. We left at 9am as the kids were kept awake all night with the noise. There was no apology or understanding from the hotel. The cost of one nights stay was a waste. Please could you look into reimbursement?
Stayed 1 night in Jun 2021
Response from kerra on 9 Jun 2021
It is a shame to read your review. However, I can, with confidence, say that the team did everything they could for you during your stay, and were extremely patient and understanding with all of your requirements. Despite arriving with your two children and your booking being for only 2 adults, I feel we were very accommodating and promptly changed your room to one with more space so that we could provide the extra beds required. I am sorry we could not provide the complimentary upgrade, for which you asked on a number of occasions, or breakfast to be included in your package despite booking a room only rate. It is a pity that you have not chosen to mention the fact that you set off the fire alarms, causing a significant inconvenience to other hotel guests and, whilst we accepted your apology, the same could not be said of you when the safe in your room inadvertently stuck. I know that the team reacted very quickly and had the matter resolved within the hour (not hours as suggested in your feedback) and we also graciously offered (and you accepted) for you to have dinner with our compliments as a result of the inconvenience. You also fail to mention the complimentary bottle of Ridgeview provided by way of recognition of your anniversary. When you were advised that you did not need to book the pool and could use the facilities at any time it was on the basis that you had booked for 2 adults only. Had you advised that you would be bringing children with you we would have communicated our splash times to you. We absolutely will not be looking into reimbursement in this case and consider the matter closed. Kind regards David Connell General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from kerra on 22 Dec 2020
Michelle, I am delighted to see that you had such a wonderful experience and very much hope we have the opportunity to welcome you back in the future. Best regards Kerra Guest Relations

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break
Had a super time . Friendly and excellent service . Beautiful grounds , fires lit .
Stayed 1 night in Dec 2020
Response from kerra on 20 Dec 2020
Dear Susanne, I am absolutely thrilled to read that you had such a wonderful stay with us and very much hope you have the opportunity to return soon. Best regards, Kerra, Guest Relations

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from kerra on 13 Oct 2020
Amanda, I am delighted to see that you had such an enjoyable stay with us and very much hope you have the opportunity to visit again soon. Best regards, Kerra, Guest Relations.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
We had a lovely stay although it was only one night we wished we could have stayed longer. This was our second visit, we first visited 4 years ago. We enjoyed the food and wine and the atmosphere and ambiance was good. Our room was very nice although there were a lot of stains on the carpet near the table with the tea and coffee. As we only stayed one night I feel that it would be nice to have an earlier check in. But overall we enjoyed our stay.
Stayed 1 night in Sep 2020
Response from kerra on 22 Sept 2020
Dear Maurice, Thank you for reviewing your recent visit to South Lodge, I am delighted to read that you had an enjoyable stay with us and very much hope you have the opportunity to return in the future. Best regards Kerra Guest Relations

4/10 Poor

Sunny, Barking

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The stay was during our 1st anniversary week but due to eat out to help out, no provisions were made for us to book afternoon tea or the spa which we came in for- it wasn't mentioned to book up front. In the end, we simply stayed in a 5 star resort, which although beautiful didn't really give me or my wife any satisfaction.
Stayed 2 nights in Aug 2020
Response from kerra on 26 Aug 2020
Dear Sunny, Firstly may I thank you for taking the time to review your recent visit to South Lodge. I am Naturally disappointed to read that your experience on this occasion did not meet with your expectations. I would very much like to take this opportunity to offer you my sincerest apologies and assure you your feedback has been shared with the relevant Managers to address with their teams and action where necessary. I truly do hope we will have the pleasure of your return in the future. Best regards Kerra Guests Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2020
Response from kerra on 15 Mar 2020
Thank you for rating your recent visit to South Lodge. I am absolutely delighted to see that you had such an enjoyable experience with us and truly hope we have the pleasure of your return in the future. Best regards Kerra Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from kerra on 10 Mar 2020
Thank you for rating your recent visit to South Lodge. I am delighted to see that you had such an enjoyable stay with us and truly hope we have the pleasure of your return in the future. Best regards Kerra Guest Relations

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from kerra on 25 Feb 2020
Thank you for rating your recent visit to South Lodge. I can see that you gave us a score of 3 out of 5, if you would like the opportunity to discuss your feedback further, please do not hesitate to contact me directly. Best regards Kerra Guest Relations

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from kerra on 16 Feb 2020
Thank you for rating your recent visit to South Lodge. If you wish to discuss your experience in more detail please do not hesitate to contact me directly. Best regards Kerra Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from kerra on 11 Feb 2020
I am absolutely thrilled to see that you had such a wonderful stay with us and very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Birthday Treat
A great experience for my wife's 30th. Had a spa treatment as well as taking advantage of all the facilities. Great meal in the evening with great service. Room was great, very comfortable and spacious. All the staff were really helpful and had great knowledge, nothing was too much.
Stayed 1 night in Dec 2019
Response from kerra on 31 Dec 2019
Dear Andrew, I am absolutely delighted to read that you had such a wonderful stay with us celebrating your wife's special birthday and very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from kerra on 22 Dec 2019
Dear Karen, Thank you for taking the time to rate your recent visit to South Lodge and I very much hope you have the opportunity to visit us again soon. Best regards Kerra Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from kerra on 22 Dec 2019
Thank you for taking the time to rate your recent visit to South Lodge and I truly hope we have the pleasure of your return in the near future. Best regards Kerra Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this spa hotel with my sister in law as a birthday treat. The outdoor natural pool is glorious, the spa facilities lovely and food fantastic. Our room was huge with two king-size beds. All in all a fabulous weekend.
Stayed 1 night in Sep 2019
Response from kerra on 22 Dec 2019
Firstly may I thank you for taking the time to review your recent visit to South Lodge. I am absolutely delighted to read that you had such a wonderful stay with us and very much hope you have the opportunity to visit us again soon. Best regards Kerra Guest Relations

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Anniversary treat
Service, staff, comfort, food & surroundings all good. In the main cleanliness was good except one problem with the bedding that was addressed.
Stayed 1 night in Dec 2019
Response from kerra on 3 Dec 2019
I am truly delighted to read that overall you had an enjoyable stay with us and that issue you encountered was addressed and rectified swiftly . I very much hope we have the pleasure of your return in the future. Best regards Kerra Guest Relations

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent!
Outstanding accommodation food and spa!
Stayed 1 night in Nov 2019
Response from kerra on 26 Nov 2019
Dear Jenny, I am absolutely delighted to see that you had such a fantastic stay with us and truly hope we have the pleasure of your return in the future. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Simona

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from kerra on 26 Nov 2019
Thank you for taking the time to rate your recent visit to South Lodge, I truly hope you have the opportunity to visit again soon. Best regards Kerra Byrne Guest Relations

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room for improvement - terrible service!!
Botanica Restaurant -Extremely Poor and Unprofessional Service- Restaurant staff were very rude when we weren’t happy with one of the dishes from the menu, we asked politely if it could be changed. When we went back for the evening meal another waiter mentioned he had heard we sent something back and rolled his eyes. Totally unprofessional and rude! Food- amazing if you are gluten free and vegan. Some slightly odd options so make sure you ask what they are. We had the Beef and Seabass and it was really great. Shame it was served with such attitude! Also found all the staff with pink hair a little unprofessional, let’s hope it was for charity! Rooms are very dated, single glazed windows so it was very cold during the night. Some of the plugs for the bedside lamps were also hanging off the wall. Signs in the hotel- it was very hard to navigate around the hotel, there are lots of hidden doors, its was like a maze, they really need to add more signage. It took us 15mins to get from hotel to spa literally due to getting lost and we asked about 4 members of staff for directions. Spa- great new spa and really enjoyed the experience but couple of things which could have been improved, the outdoor pool could have been a couple of degrees warmer. The sauna was also not as hot as a sauna should be. Treatments- massage was great no complaints there, the express facial was total waste of money £60 for someone literally washing my face.
Stayed 1 night in Nov 2019
Response from kerra on 13 Nov 2019
Firstly may I thank you for taking the time to review your recent visit to the Spa at South Lodge. Naturally I am very disappointed to read that your experience on this occasion did not meet with your expectations. We would very much like the opportunity to discuss your points raised personally. Please may I ask you to contact me directly as it would be my pleasure to address your feedback with you. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from kerra on 12 Nov 2019
Dear Jeremy, Thank you for such a great rating, I am delighted you had such a fantastic stay with us. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a perfect weekend, thank you South Lodge.
Stayed 1 night in Nov 2019
Response from kerra on 12 Nov 2019
Dear Anton, I am delighted to see that you had the perfect weekend and truly hope you have the opportunity to visit again soon. Best regards Kerra Byrne Guest Relations

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Jesse on 28 Oct 2019
Thank you so much for taking the time to rate your experience at South Lodge. I'm thrilled to see you enjoyed your stay. Best regards, Jesse - Guest Relations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and beautiful and the staff were amazing and friendly and helpful. The breakfast was amazing. The room was amazing.
Stayed 1 night in Oct 2019
Response from kerra on 13 Oct 2019
Thank you for taking the time to review your recent visit to South Lodge. I am delighted to read that you had such a wonderful stay with us and truly hope you have the opportunity to visit again soon. Best regards Kerra Byrne Guest Relations

10/10 Excellent

JP, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - old English manor House in the country with modern facilities. The Spa has a beautiful indoor infinity pool overlooking the extensive gardens. There are a several dining options including lighter modern sharing plates and traditional fine dining. Staff are wonderful!
Stayed 1 night in Oct 2019
Response from kerra on 8 Oct 2019
Dear JP, Thank you for taking the time to review your recent visit to South Lodge. I truly hope you have the opportunity to visit again soon. Best regards Kerra Byrne Guest Relations

10/10 Excellent

tom

Liked: Cleanliness, property conditions & facilities, room comfort
Relax
Always lovely to stay at any of the exclusive hotels thank you
Stayed 1 night in Apr 2019
Response from kerra on 1 Oct 2019
Dear Tom, I am absolutely delighted to read that you are a fan of Exclusive Hotels and always enjoy your stays with us. I hope you have the opportunity to visit again soon. Best regards, Kerra Byrne, Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from kerra on 22 Sept 2019
Thank you for rating your recent visit to South Lodge. I truly hope you have the opportunity to visit again in the future. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful
Birthday treat from my lovely Fiancée. Beautiful hotel in glorious grounds. The bedroom was superb with everything we needed. The new Spa facilities are amazing and the treatment simply wonderful. Can’t wait to stay again!
Stayed 1 night in Sep 2019
Response from kerra on 22 Sept 2019
Dear Michael, Sounds like you had a great birthday and were truly spoilt. We very much look forward to your return. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Pauline

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from kerra on 8 Sept 2019
Dear Pauline, I am absolutely delighted to see that you had such a wonderful stay with us and truly hope we have the pleasure of welcoming you back in the future. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Annabell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay. Beautiful hotel, the Spa is the best I’ve been to. Delicious food. Would happily stay there again and recommend to friends.
Stayed 3 nights in Aug 2019
Response from kerra on 1 Sept 2019
Dear Annabell, Thank you so much for taking the time to review your recent visit to South Lodge. I am absolutely delighted to see that you had a wonderful stay with us and truly look forward to welcoming you back in the future. Best regards Kerra Byrne Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from kerra on 27 Aug 2019
Thank you for taking the time to rate your recent visit to South Lodge. I am delighted to see that you had an enjoyable stay with us and very much hope we have the opportunity to welcome you back in the future. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
A truly exceptional stay. The most beautiful room, impeccable service from the friendliest staff. We were treated like royalty with our every want and need catered for. The spa is stunning and a fantastic addition to the hotel, the Botanical restaurant was amazing as usual and afternoon tea was the perfect way to end our stay.
Stayed 2 nights in Aug 2019
Response from kerra on 25 Aug 2019
Dear Rosie, I am absolutely delighted to read that you had such an amazing stay with us and that you enjoyed all aspects of your visit. I very much hope you can visit again soon. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, pleasant stay
We stayed in the Family room. Service on arrival and checkout was professional. The room and the bathroom were spacious with cozy decor. Bed was comfortable with your choice of pillows (my choice was lavender and honey and the scent was pleasant). Amenities were good. Restaurant atmosphere was comfortable and food was delicious. Overall it was an excellent hotel with very pleasant environment.
Stayed 1 night in Aug 2019
Response from kerra on 20 Aug 2019
Dear Kenneth, Firstly may I thank you for taking the time to review your recent visit to South Lodge. I am absolutely delighted to see that you had such a wonderful stay with us and very much look forward to welcoming you back in the future. Best regards Kerra Byrne Guest Relations

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb South Lodge
It was great to return to South Lodge and enjoy the newly opened spa! We also ate at the 'Pass' restaurant which was amazing!
Stayed 1 night in Aug 2019
Response from kerra on 20 Aug 2019
Dear Jane, I am absolutely delighted to read that you enjoyed your return visit to South Lodge and we very much look forward to welcoming you back very soon. Best regards Kerra Byrne Guest Relations