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Reviews of ibis London Gatwick Airport

3 out of 5
ibis London Gatwick Airport
London Road County Oak, Crawley, England

Reviews

8.2

Very good

Rating 10 - Excellent. 354 out of 1000 reviews" "
Rating 8 - Good. 462 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Babajide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, excellent
Stayed 2 nights in Dec 2020
Response from John Goulding - Deputy General Manager on 7 Dec 2020
Thank you for staying with us and taking the time to post your feedback. I'm so pleased to read you found the hotel to be amazing. We hope to welcome you back in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from John Goulding - Deputy General Manager on 23 Nov 2020
Thank you for staying here at the Ibis Gatwick and taking the time to rate your stay. We hope to welcome you back in the near future.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from John Goulding - Deputy General Manager on 9 Nov 2020
Thank you for choosing to stay here at the Ibis Gatwick. We appreciate you taking the time to score your experience at the hotel and we hope to welcome you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from John Goulding - Deputy GM on 21 Sept 2020
Thank you for choosing to stay here at the Ibis Gatwick. Thank you for the great score which is very much appreciated. We hope to welcome you back in the near future.

8/10 Good

Ben

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Okay.
Overall it was okay. £10 per night for parking is a bit unreasonable and the extra bed in the room was very uncomfortable. Bathroom wasn't the cleanest either. Most of the staff were friendly enough although there was minimal interaction. Decor was clean and fresh.
Stayed 2 nights in Aug 2020
Response from John Goulding - Deputy GM on 21 Sept 2020
Thank you for choosing to stay here at the Ibis Gatwick. We appreciate your feedback and hope to welcome you back in the near future.

8/10 Good

SEAN R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It fitted my needs very well
Stayed 1 night in Aug 2020
Response from John Goulding - Deputy GM on 21 Sept 2020
Thank you for choosing to stay here at the Ibis Gatwick and we hope to welcome you back in the near future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
onve
Good choice for a one night stay before an early departure
Stayed 1 night in Aug 2020
Response from John Goulding - Deputy General Manager on 16 Aug 2020
Dear Elizabeth, Thank you for staying here at the Ibis Gatwick. I'm very pleased to read your stay merited a ten out of ten. We very much hope to welcome you back in the near future.

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 8 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great price, awesome room, good free breakfast! Bus stop right out front made for a very convenient shuttle to Gatwick.
Stayed 1 night in Mar 2020

10/10 Excellent

Melodie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stopover
IT was very comfortable and easy to get to stopover hotel. The staff were consideant and helpful.
Stayed 1 night in Feb 2020

8/10 Good

Mike, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK with this hotel I just want to suggest that they should have some transfer from the airport after shuttle hours.
Stayed 1 night in Feb 2020

8/10 Good

Dennis, Florence, Nova Scotia, Canada

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was ok and relatively close to the airport. Staff were friendly friendly and courteous.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from John Goulding - Deputy General Manager on 28 Feb 2020
Thank you for choosing to stay here at the Ibis Gatwick Hotel. I'm delighted to see you had a satisfactory stay here and hope to welcome you back in the near future.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for overnight stay.
Ideal for pre-flight stay. All you could expect of this chain, although we found the communal and restaurant areas could have been warmer. Shuttle bus convenient but £4 per person each way.
Stayed 1 night in Feb 2020
Response from John Goulding - Deputy General Manager on 28 Feb 2020
Dear Wendy, Thank you for choosing to stay here at the Ibis London Gatwick Hotel. We appreciate you taking the time to post your review. We hope to welcome you back in the near future.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2020
Response from John Goulding - Deputy General Manager on 3 Feb 2020
Thank you for choosing to stay here at the Ibis Gatwick. We hope to welcome you back in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to LGW
Usual high Ibis high standards. Reasonable price too. Convenient location for Gatwick though hard to find without GPS.
Stayed 1 night in Jan 2020
Response from John Goulding - Deputy General Manager on 22 Jan 2020
Dear David, Thank you for choosing to stay here at the Ibis Gatwick Hotel. I'm delighted to read you enjoyed your stay with us. Thanks for the great score, it is very much appreciated. We hope to welcome you back in the near future.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from John Goulding - Deputy General Manager on 22 Jan 2020
Thank you for staying here at the Ibis Gatwick. We hope to welcome you back in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and efficient check-in and helpful reception staff. Parking is overpriced.
Stayed 2 nights in Jan 2020
Response from John Goulding - Deputy General Manager on 23 Jan 2020
Thank you for choosing to stay here at the Ibis Gatwick. I am delighted to read you had a great stay. We appreciated you taking the time to post your review and rate your stay here. We hope to welcome you back in the near future.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from John Goulding - Deputy General Manager on 22 Jan 2020
Dear Danielle, Thank you for staying here at Ibis Gatwick and awarding us such a great score. We hope to welcome you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is modern and upbeat, spacious shower, comfortable bed. Very convenient to airport.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Nancy, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dark when I arrived and left so not sure what the vicinity was like. The staff was extremely helpful and hospitable. The room was clean and bed comfortable. The room and hotel lobby were slightly worn but a very homely-like atmosphere. I was only there briefly overnight and it was perfect for my needs there
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine simple and just what I needed for an easy nights sleep after a long flight. Thankyou
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place near the airport
Great value for airport nearby stay
Stayed 1 night in Nov 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Lovely clean hotel perfect for an early airline flight.
Stayed 1 night in Aug 2019

8/10 Good

Norman

Stayed 1 night in Nov 2019

8/10 Good

jennifer

Liked: Cleanliness, staff & service, room comfort
New linen needed.
Very good except poor quality of the bedding.
Stayed 1 night in Nov 2019

8/10 Good

Anthony

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located very close to Gatwick airport - avoid the hefty taxi or Uber fare and get the shuttle bus for £4! Staff pleasant and hotel offered what I needed.
Stayed 1 night in Oct 2019

8/10 Good

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient to airport and parking. Think more info about charging for parking.
Stayed 1 night in Oct 2019

6/10 Okay

Spencer

Business traveller
No clean towels for three days. Breakfast was disappointing, mushrooms, completely dehydrated and old, sausages burnt- appalled
Stayed 3 nights in Oct 2019

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Launching Pad
This hotel is modern and clean if a little on the utilitarian side. The amenities are cheerful and the staff are efficient and courteous. It's proximity to Gatwick with a frequent airport shuttle make it very suitable for travellers.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

George

Business traveller
Liked: Cleanliness
The breakfast was poor, no warm food at 7 am yet, jus few slices of old ham with dubious color. The complementary shuttle service didn't respect t the hours of departing i waited over half hour over the scheduled deoarting when i decided to take a cab. Its ok but with the money you pay for the cab its better to stay at Hilton at the airport.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
We only got 1 bath towel per person, no hand towels. the drain in the sink did not work, so we had to call for assistance. They came, but we ended up fixing it, although it still drained very slowly.
Stayed 1 night in Oct 2019

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall was a good stay. Comfortable and reliable. only downside is that it’s a 10 minute car ride to Gatwick
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from John Goulding - Deputy General Manager on 14 Oct 2019
Thank you for staying here at the Ibis Gatwick and taking the time to rate your stay. We hope to welcome you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay overnight while catching a flight the next day
Stayed 1 night in Oct 2019
Response from John Goulding - Deputy General Manager on 14 Oct 2019
Thank you for choosing to stay here at the Ibis Gatwick. We hope to welcome you back in the near future.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I booked a family room 1 double and 1 single bed the single bed was a fold away not what I ecpected orherwise ok
Stayed 1 night in Oct 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from John Goulding - Deputy General Manager on 14 Oct 2019
Thank you for staying here at the Ibis Gatwick and taking the time to rate your stay. We hope to welcome you back in the near future.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick visit.
Room was great, beds and pillows were great. Bathroom was a tad tight but did the job. Parking at the hotel is affordable and was aecure
Stayed 1 night in Oct 2019
Response from John Goulding - Deputy General Manager on 14 Oct 2019
Thank you for staying here at the Ibis Gatwick. I'm delighted to read you enjoyed your stay enough to give us such a great score. We hope to welcome you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from John Goulding - Deputy General Manager on 14 Oct 2019
Thank you for staying here at the Ibis Gatwick and taking the time to rate your stay. We hope to welcome you back in the near future.