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Reviews of The Birch Hotel

3.5 out of 5
The Birch Hotel
Lewes Road, Haywards Heath, England

Reviews

8.4

Very good

Rating 10 - Excellent. 224 out of 602 reviews" "
Rating 8 - Good. 281 out of 602 reviews" "
Rating 6 - Okay. 71 out of 602 reviews" "
Rating 4 - Poor. 13 out of 602 reviews" "
Rating 2 - Terrible. 13 out of 602 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
We were booked in for the night visiting family in the area. Comfortable room and bed. Just what we needed
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, quiet and efficient. Everything worked well. Loved the warm barthroom and lots of hot water. Easy to use shower.
Stayed 2 nights in Apr 2024

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, amenities
The staff in the restaurant were polite and friendly. I asked at reception if I could have a quiet room and was then given a room overlooking a busy road. I had to buy ear plugs to sleep.
Stayed 2 nights in Mar 2024

4/10 Poor

Luke

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The decor was nice and didn't feel too dated. The receptionist was friendly and efficient. However, I was left waiting for a long time at the bar to get a drink. I was speaking to someone at the bar when my food arrived, but no one told me, so I don't know how long the food had been on my table before I got back to it. In the morning, I had to have a cold shower because, apparently the pilot light went out on the boiler because of the wind. The bed was also very soft and uncomfortable.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Classic British Hotel
A classic British hotel. Spacious, comfortable rooms; quiet; friendly staff; a variety of dietary requirements catered for. Room might have been cleaner. Would stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful visit
Quiet, restful, visit for a family wedding nearby
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was okay
Staff were great, but beds were hard and pillows like bricks. We stayed Christmas night and the cleaning team start at 8am waking up the entire hallway.
Stayed 1 night in Dec 2023

6/10 Okay

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff should be aware of other guests smoking and making excessive noise outside the main Reception vestibule which causes inconvenience to ground floor rooms, especially the disable room at the very front of the hotel.
Stayed 1 night in Nov 2023

8/10 Good

Terry-Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient. It was clean and comfortable though a little expensive. The staff were polite and friendly.They would not book a cab for us but provided numbers of local firms for us to do it ourselves.
Stayed 1 night in Nov 2023

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
Dated old hotel in need of a refurb. Useful if you are staying for hospital and just need a bed.
Stayed 1 night in Nov 2023

6/10 Okay

Rachel

Noise
When we arrived we were told that there was a party and they gave us a room immediately over the area where the party was being held. The hotel was big enough for them to give us one further away. We decided to go home about 10.30pm all the way to Norfolk. As we needed to get home for something the next day so decided it wasn’t worth staying the night.
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine for a one night stay. The only problem was with the breakfast. The croissants and other pastries had completely run out by 9.00 before we were able to get any and they didn’t have didn’t have any more.
Stayed 1 night in Nov 2023

8/10 Good

Mr

Stayed 2 nights in Nov 2023

8/10 Good

Mark

Stayed 1 night in Nov 2023

2/10 Terrible

John

Stayed 1 night in Oct 2023

6/10 Okay

Tracey

Travelled with family
Disliked: Amenities
lovely quiet hotel alright for an one night stay however for longer stays lacks further facilities and location - require transport to other places.
Stayed 1 night in Oct 2023

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable ,bistro / dining room very nice .
Stayed 1 night in Oct 2023

10/10 Excellent

Beryl

Liked: Staff & service, property conditions & facilities
Old hotel but clean and tidy. Happy staff.
Stayed 2 nights in Oct 2023

6/10 Okay

A

Stayed 1 night in Oct 2023

10/10 Excellent

valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this family run hotel several times and the staff are excellent as always.
Stayed 3 nights in Oct 2023

8/10 Good

Bronwyn

Stayed 2 nights in Sep 2023

4/10 Poor

Robert

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Tracy, Singapore

Business traveller
Liked: Cleanliness, staff & service
Average... managed to get ground floor as no elevator
Stayed 1 night in Sep 2023

4/10 Poor

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sheryl

Stayed 1 night in Sep 2023

8/10 Good

Mr

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff very helpful and pleasant Overnight staff very helpful and courteous
Stayed 2 nights in Sep 2023

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy room. Helpful, friendly staff. Excellent choice at breakfast. No comment to make on the area as I didn't venture out.
Stayed 1 night in Aug 2023

6/10 Okay

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but bad timing on our part.
There was a wedding on at the time. Was kept up in the night by noisy guests.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Matthew

Stayed 1 night in Aug 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in haywards heath. Be ok with stairs though. Older building with stairs and no elevator/lift.
Stayed 1 night in Aug 2023

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, amenities
A decent place
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival greeted by a lovely lady behind reception. Was given all information required and was happy to find out that they were still serving food in the bar area. Room was cosy but lovely.
Stayed 1 night in Aug 2023

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with large bath.
We had a standard double room which was comfortable and had an unusually large bathroom. It had a bath with shower over and was large enough to stretch out full length - great. We also had kettle and a separate espresso coffee maker with all supplies. When asked the hotel even provided fresh milk at no extra charge.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant, okay
Stayed 2 nights in Aug 2023

10/10 Excellent

Gill

Stayed 1 night in Aug 2023

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for what I needed
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very welcoming and excellent service throughout
Stayed 1 night in Aug 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 3 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great, staff cheerful and helpful. Room comfortable. Breakfast very good. Only downside, bar is too small for the size of hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel for our 2 night break, room extremely clean and beds comfortable, shower was amazing with choice of rainfall or hand held, towels large and fluffy and free products. Lovely selection of teas, coffee and hot chocolate and a complimentary biscuit. Staff extremely helpful and we would definitely stay again
Stayed 2 nights in Jul 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room in the eaves was interesting with lovely views. Everything in the hotel was tidy,clean and perfect for our one night stay.
Stayed 1 night in Jul 2023

8/10 Good

Mr

Stayed 2 nights in Jul 2023

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Noisey
Stayed here before and not too much to worry about but this time i was given a room above bar louunge area .. i thought this is ok as bar shuts at 11 and it will be quiet .. no such luck by midnight still had music thumping through my floor ok i rang reception to complain no answer at all tried 5 or 6 times to no avail tried the main hotel number no answer so got dressed went downstairs to complain as no way could i sleep .went to bar nobody there music pumping outside doors open Went to reception nobody there rang bell eventually night porter appeared explained the situation and how irritated i was he appologised and turned off music and said he would talk to bar staff in morning ...back to bed tried to sleep only at 1 am to heat furniture being dragged along floor below and moved around gave up trying to sleep called reception again and again but no answer Noise stopped at 2a.m Next morning complained to reception who had no knowledge at all but said would tell manger and see what they could do for me .. nothing offered not even a sorry . Stayed next night and had to leave early 5am .. i didnt need a alarm as sound of hoovering in bar woke me up before alarm sounded.. not impressed.. hotel and roons great but earplugs needed
Stayed 2 nights in Jul 2023

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at this hotel, and the reception staff were very helpful. The hotel isn't quite what it looks to be on the website. It's more of a standard business hotel than a country house hotel, though that's what it once was. Haywards Heath centre is a 20 minute walk away.
Stayed 1 night in Jul 2023

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A great Best Western Hotel, convenient for Hove and Brighton at a fraction of the cost. Plenty of spacious parking, friendly and accommodating staff, lovely room with high ceiling and gorgeous bay window. Food choices for breakfast and evening meal were great.