West Sayville Holidays from NZ$4,389

There were issues with the elevators. Every time they stopped on our floor they were completely full. After waiting for 20 minutes we finally took the elevator going up just so we can go down.

The morning buffet was not good , the food was subpar ?.. nothing extraordinary, I felt like I was being herded into an area to eat in a manufacturing factory ..

Amazing hotel, staff make the whole experience, bar is great. Reception and concierge team are excellent, in particular Lauren who made check in a breeze. Gym and pool are excellent for a New York hotel.

From the moment we arrived at The Plaza we felt genuinely welcomed. Erika warmly greeted us at check-in and recognized that we were celebrating my daughter’s graduation and birthday with a special mother-daughter trip to New York. She made my daughter feel truly celebrated. She also surprised us with a beautiful room upgrade, a thoughtful handwritten note, and a delicious chocolate dessert waiting in our room. It was such an unexpected gesture that made our arrival even more special. Every staff member we met was friendly and welcoming. From the warm greeting we received from Juan as we stepped out of the car to the exceptional hospitality we experienced throughout our stay, every interaction made us feel genuinely cared for. The hotel is elegant and inviting. Our room was beautifully decorated, and the bed was exceptionally comfortable. We enjoyed dining in the Palm Court, where both the food and service were exceptional. After a day exploring Manhattan, it was such a pleasure to return to our room, enjoy room service, and relax. The Plaza exceeded our expectations and truly lives up to its reputation for timeless elegance and exceptional hospitality. Thank you to Erika and the entire Plaza team for making our mother-daughter celebration so memorable. We will always remember the kindness we experienced and are already looking forward to our next visit.