West Rock Hotels, New Haven

" Clean and a good location. "

"You get why you pay for. We just needed a cheap stay for one night. The toilet seat was loose and falling off. The hallway smells like straight up cigarette smoke, and floors were a bit dirty. Pillows were super small (one per head basically). We didnt use the shower but I did look inside and the drain plug was just chilling in the middle, not in the drain where it should have been. A bit weird but not awful. Front staff was very nice. We did sleep well. Beside the floor, toilet, and piece of hair on the blanket we found when we walked in it wasn’t terrible, but not superb. "

"Breakfast was a BIG disappointment…cold and bland …the room was good and staff very nice but you really shouldn’t be charging people for that breakfast "

"Terrible "

"The parking lot is all potholes. 2 of the 3 elevators don't work and the gym was falling apart and dirty. "

"High Quality"

"Staff were great. I would definitely use this Hotel again."

"Internet was very slow and called desk to fix my tv never showed up. Won’t stay again "

"Clean room, breakfast perfectly and very good quality "