Top Hotels Near West Point Museum in Highland Falls from NZ$148

"I booked a king-size room with a balcony and breakfast included through Expedia. The hotel gave me the room I booked, but the room was not functional. The air conditioning was not working, and there was no hair dryer in the room. Around two o’clock in the morning, I woke up sweating because the room was extremely hot. I called the front desk because I could not sleep in a room with no working air conditioning. Instead of fixing the problem properly, they offered to move me to a downgraded room with two small beds, which was not what I paid for. The manager, Ryan, treated me extremely badly at two o’clock in the morning. He was rude, dismissive, and completely unprofessional. His attitude was basically: take the downgraded room, accept a fifty percent discount, or leave. He acted like because I booked through Expedia, it was not his problem. This was completely unacceptable. I paid for a king-size room with balcony and breakfast, but the room had no working air conditioning and no hair dryer. The only solution offered was a much worse room with two small beds. The way the manager handled the situation was disgusting. One of the worst hotel experiences I have ever had. I would not recommend this property."

"Room was clean and comfortable. Staff was friendly and attentive and helped with extra bedding request immediately. Only issue was finding parking due to construction equipment."

"Beautiful location overlooking the Hudson River! Older property but in good condition, adequate parking and good location right next to highway for easy access (which, along with the nearby train tracks, did make for some noise)...our room was adequate but on the small side. Staff were welcoming and friendly. Included breakfast was spartan - cereal, bagels, hard boiled eggs (unless they run out), coffee machine (but no juice), waffle maker which saved the day! We would stay again just for the beautiful view!!"

"The desk clerk was rude and unaccommodating. She said that they were sold out and our reservation was not honored AT ALL, and she said it was "tough lyck". We had to scramble to find another hotel"

"Dirty room, holes in towels, dirty sheets, horrble beds. Stay away."

"The room that I was in which was 105 the bathroom wallpaper was peeling. The towels looked gray instead of white, but on a hole the room was very clean, neat and comfortable as far as breakfast is concerned I was disappointed due to the fact there was no scrambled eggs and bacon all other hotels serve eggs and bacon and some of them serve sausage other than that breakfast was doable waffles look good and all the pastries. Everything else was excellent, but you ask the question and that’s my answer. This is probably the third time we’ve been at this particular hotel and I will stay again."

"I booked two beds and got there to discover we had one king and a sofa bed which you could feel the springs on. Even the manager said that the sofa wasn’t for sleeping, just for sitting. There was certainly ample space in the room for another bed. And the king was against a different wall than the tv was facing so they must have moved the bed for some unknown reason so we could only see the tv in profile. We would have distracted ourselves with the view but alas we also opened our shade to find out we were behind the entrance marquee. "

"Great location for quiet, serene and beautiful scenery."

"The room clean and spacious. It seemed to had been updated recently because it didn't have the usual stuffy hotel room smell. The staff were welcoming and helpful. The breakfast was nice with hot and cold options. We visit the area 2-3 times a year to see our child, and we'll definitely come back."