Holiday Homes in West Point

"The room was very clean. Staff was very nice and friendly at check-in and check-out. The breakfast was great - offered a lot of choices and the food was fresh. "

"I booked a stay at Club Wyndham Kingsgate in Williamsburg for my husband’s birthday celebration, and unfortunately, the experience was very disappointing from start to finish. I had noted in my reservation that we were celebrating my husband’s birthday, but there was no acknowledgment or small gesture to make the stay feel special. While I understand this may not always be guaranteed, even a simple “happy birthday” would have been appreciated. The check-in process was frustrating and much longer than it should have been. Instead of a quick and easy check-in, we were sent to two separate people just to get our room keys. After driving five hours and being pregnant, the last thing I wanted was to be delayed and pressured into listening to a sales pitch about attending an orientation for timeshares. I understand the employee was doing their job, but it felt very pushy and inappropriate when we were simply trying to start our weekend and relax. It immediately made us feel uncomfortable and honestly made us not want to book here again. The $250 security deposit was also shocking, especially since it was more than what I paid for the room itself. This should be made much clearer upfront. Once we got to the room, things did not improve. The room was outdated, had an unpleasant smell, and much of the furniture had visible stains, chips, and general wear. To make matters worse, I noticed several very small black bugs in the shower area, which was unacceptable."

"Ideal regarding location."

"We stayed just one night there and highly not recommended. I looked at pics here and thought it s pretty good condition but I was wrong . Room was smelly like mold and bathrooms were very dirty ."

"Did not visited the hot tub but i really enjoyed my stay."

"I love this place! From the moment I drove up the driveway surrounded by manicured lawns and the Magnificent Powhatan mansion I was awed. The unit itself was just perfect. Two bedrooms two baths a full kitchen with utensils and a back deck overlooking a small pond. The weather cooperated so I was able to enjoy mornings out on the deck watching the geese fly in and then, later in the evening, I took my tablet and watched a movie outside. The grounds are luscious and are inviting to take long walks or strolls. I ducked into the restaurant just to check things out and wasn't impressed so I never ate there and the pools weren't open for the season so I can't talk about those amenities."

"We have stayed in several of the autograph collection and this property just is not up to par. Our room was reasonably clean but worn. Hallway had banged up walls, doors badly needed a paint job, furniture was old and worn. No shampoo. No complementary water…. Bottle of water in the room was $7. No the standard stay. "

"Excellent rooms. "

"Everything was surprisingly clean. Staff was very polite & helpful."