Family Hotels & Resorts in West Lakes from NZ$126

"Check in staff were friendly & helpful but the hotel is let down by the dining/restaurant staff. One young lady at breakfast each morning had attitude, wasn't helpful & appeared disinterested in guests. Fortunately there was a friendly, ?more senior staff member who was helpful & very friendly. In addition, chef declined to accommodate a request for a simple cheese toastie one night when my husband was unwell. Food in dining room on another night was extremely average, as was the quality of the breakfast options."

"They had enough room to store a small adult bicycle which made my stay easier!"

"Quiet room, good temperature control, fast hot water, great location, efficient room layout minimum plastic waste"

"The room was upgraded and it was lovely and quiet. We enjoyed the drinks we had at the bar."

"Negative is NO USB points"

"I’m extremely disappointed with my recent stay and feel this warrants a formal response from management. The room condition was unacceptable for a Hilton property. The carpet felt unhygienic, the bathroom showed visible signs of mould, and parts of the furniture had rough, splintered edges. This is not only below standard but raises concerns around basic cleanliness and maintenance. Breakfast was also underwhelming, with very limited vegan options, which does not reflect the inclusivity and quality expected at this level. Most concerning, however, was that my entitled 25% discount on in-hotel purchases was not honoured for parking, despite this being clearly communicated. This added unnecessary frustration to an already poor experience. Given the overall condition of the room and the failure to honour stated benefits, I believe this stay fell significantly short of expectations and value. At this stage, I would not consider returning."

"Breakfast was good and quick, not very large though. Check in was very quick and easy. We had a great room with a view in excellent condition. "

"Clean rooms great location and price is value for money "

"No breakfast,no beach view from room"