Family Hotels & Resorts in West Lakes from NZ$126

"Clean tidy room. Didn’t like plastic kettle."

"I have been staying at the hotel for several years, whilst location is fantastic, the condition of the rooms is becoming more obvious of age."

"Surprised to find a 5* hotel did not include breakfast. Difficult to stay asleep because the only bed-covering was a very thick doona which could not be replaced by a thinner blanket as none was provided and there was no top sheet. Credit card surcharge was exorbitant. Major renovations in progress, but no notification or rebate. Room provisions were inadequate (tissues, sanitary pad disposal bags). Not what one would expect of an entity that trades on excellence."

"There was a bracket in the bedroom for a tv but no tv. Lacking power points for phone / watch chargers beside the bed. The bed was comfortable and clean as was the bathroom. "

"clean room and comfortable bed. checkin was quick and easy, staff friendly and accommodating. good underground secure parking. although I did have an issue with the window curtain falling off its holding track, other than that it was a good stay and I will be returning to stay again in the future. "

"Good location for walking to attractions. Bathroom a bit cramped."

"I loved the towel heated rail in the bathroom also I loved how clean the room was"

"The hotel offered everything we needed!! We will do our best to return at some stage!! In fact the hotel was a highlight for us! Location and all amenities PERFICK!!"

"Good size room. Great location."