Ratings based on 872 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller

Posted 21/08/2019
Checkin supposed to be 4pm, I send a message day before and asked for early checkin got answer a day later which stated in case of room ready, no problem, I arrived 4:11 and still no room, about 4:50 I got the keys to my room. Considering the price they charge one hour delay is not ok.
5 out of 5
by A verified traveller

Posted 19/08/2019
Comment from Hotel Management
21/08/2019 by Jon D, Hotel Management
THANK YOU!! We appreciate your feedback very much. Would love to have you back with us again soon. Have a great week!
4 out of 5
by A verified traveller

Posted 18/08/2019
Comment from Hotel Management
21/08/2019 by Jon D, Hotel Management
Thank you for our review. If there is anything specific we should work on please let us know. Have a wonderful rest of the week.
4 out of 5
by A verified traveller

Posted 16/08/2019
Location was excellent, room was clean...bar staff were slow on the terrace and in the cafeteria. Breakfast options were really good
Comment from Hotel Management
21/08/2019 by Jon D, Hotel Management
Thank you! We love hearing from you. We will address the service on the Pool Deck immediately. Improvements can be made, thanks to value feedbacks just like yours!. Have a great week and see you again soon.
5 out of 5
by A verified traveller

Posted 13/08/2019
I liked the spacious rooms and the balcony looking over sunset blvd. However, they felt a little empty. Also the basket of stuff in the closet was a little strange to me as I was expecting most of those things under the sink.
Comment from Hotel Management
15/08/2019 by Jon D , Hotel Management
Thank you for staying with us and taking the time to share your feedback. We will see if we can find a better location for that basket :) We hope to see you again soon!
4 out of 5
by A verified traveller

Posted 11/08/2019
Property, food, staff are great. I wasn’t aware there are children allowed however, so our time at the pool was not as relaxing due to screaming children.
4 out of 5
by A verified traveller from Sydney

Posted 23/07/2019
We loved housekeeping - the staff was so friendly and efficient. The front of house staff were a little ambiguous with various details which was frustrating at times. The hotel was a very fun environment and the pool was great!
Comment from Hotel Management
25/07/2019 by Jon D, Hotel Management
Olivia, Thank you for your feedback about your stay with us. I am thrilled to share your comment to your housekeeping team. The really do work hard and deserve the praise. We our focus will be in the front of house team. Again, thank you.. we'd love to have you with us again soon!
5 out of 5
by A verified traveller from Europe

Posted 22/07/2019
Comment from Hotel Management
25/07/2019 by Jon D, Hotel Management
Miro, Thank you for the shout out!! We are so happy to get your feedback. Your review will be shared with everyone on our team. We hope to see you again when your travels bring you back to Los Angeles.
4 out of 5
by A verified traveller

Posted 22/07/2019
Comment from Hotel Management
25/07/2019 by Jon D, Hotel Management
We appreciate your feedback and happy to learn that you had a good experience with us. If there is anything specific we can work on, please let us know. We'd love to know so we can work on them. Hope we see you again soon!
5 out of 5
by A verified traveller from Vancouver, BC

Posted 10/07/2019
We love this hotel! Very chilled out property, great room service menu and awesome staff. We thought the pool side rooms would be too loud because of the constant activity on the pool deck, but they were great and made us use the facilities even more. We'll be back!
Comment from Hotel Management
15/07/2019 by Jon D, Hotel Management
Elizabeth, Thank you! So happy to hear that you had a good time hear. Please come back soon. Shout out if you should need anything. Cheers!