West Dome Holidays from NZ$698

Great space, location and staff

The Spire is a lovely hotel right in the middle of the action in Queenstown. Our experience here really is a story in two parts. First, though, I must say that everyone working at the Spire was incredible and accommodating. They did their best to anticipate and address all of our needs, and were incredibly thoughtful and welcoming the entire stay. Our first two nights were spent in a Spire Suite, which was an upgrade offered to use because we were concerned about the sound in the Laneway Suite we had booked. The Spire Suite was just lush. Gorgeous room, and a little haven we hardly wanted to leave. Unfortunately the Spire Suite wasn’t available for our second two nights, so we opted to pay (a good chunk) for the Deluxe Apartment rather than take a Laneway Suite. This is where the experience changed. Despite the Apartment being (I believe) priced quite a bit higher than a Suite, it wasn’t nearly as nice of an experience. Yes, you have a full kitchen, but you don’t get the space of the Spire Suite. It had one tiny closet and no drawers or shelves to unpack clothing. The bathroom is also a significant downgrade, with a single sink and no tub. There’s no power sockets on one side of the bed (without removing the heater from the wall). The one upside was the partial view of the lake and mountains. But the most challenging part is that the Deluxe Apartment faced the very strip club and bar we were trying to avoid in the first place. I have to imagine that someone from the hotel

Très joli hôtel, très bien situé et certains personnels très agréables mais hélas expérience client pas au niveau.

Another visit at Rendezvous staff member on check in could have been a bit more welcoming. Meal in restaurant was disappointing, but the staff were very accommodating in resolving issue. Room and facilities excellent as usual, bed very comfortable.

The location is great and the views are excellent BUT this location needs to tell people that there is no elevator. Carrying 2 50lb bags up five floors was not the high point of our trip. Also, internet was interrupted several times a day. We had a clean and comfortable bed but our room was small. Had to put one bag one the kitchen counter and the other across the end table as there was not enough room on the floor.