Book a West Chester Cottage

"Nothing exceptional about this stay. Average "

"Overall it was a good stay. The properties location was prime, very beautiful waterfront. My room was on the city side but offered a beautiful unobstructed panaromic view of the city. We came to explore the city for Spring Break. We used the Big Bus Tour as our transportation during our stay. There’s a hop-on stop just across the street which was a deciding factor to stay here. Very convenient. I was not aware that there was no daily room cleaning so imagine my disappointment coming back to an untidy room for two days in a row after long days exploring the city. As there were two adults and two teens it got pretty unkempt. I thought the first day was a fluke so the second day I was informed you have to ask for daily cleaning. Otherwise it’s only done every 3 days. The problem is, we were only there 3 nights. I never got a room cleaning but they did send someone to bring fresh bath towels, bathroom tissues, and take our trash away. My only other issue was a lack of response calling housekeeping or the front desk. They never answered the phone. Each time I needed something I had to go down to the front desk which was always very busy and had a line. And while they helped me they weren’t the friendliest. Gave off a vibe like I was inconveniencing them."

"The room was horrible. The bed is always so comfortable at the W but literally 3 inches off the floor. There was not a chair to sit in other than a cane back chair that at a desk holding up the television so if you wanted to sit down anywhere than the bed, you have to sit on this chair that was facing the back of the TV. Couldn't open and close the curtains because the bed is up against the window so you can't get to the short plastic rods that were hanging down. They sent somebody up to replace them with these really long ones so that you can get the curtains open but you have to ask for them otherwise they just assume that you're OK with the substandard situation. Yikes this is a swing and a miss."

"Overnight connection. Would stay again."

"Staff were excellent. When tv was not working technician came in a few minutes to connect the cable. Room was very clean."

"Family in Philly for Penn Relays and accommodations were very good!"

"Spacious and great location."

"Great. Easy and cheap overnight parking axross the street."

"Everything perfect . The manager Benjamin excellent customer customer service.. The health spa clean . Great hours . "