Breakfast, lunch and dinner served

Reviews of Novotel Wellington

4.5 out of 5
Novotel Wellington
133 The Terrace, Wellington

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 1001 reviews" "
Rating 8 - Good. 422 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Iverson

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area and room are clean and tidy
Stayed 1 night in Feb 2024

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick elevator ride down to Lampton Quay and a quick walk to the waterfront. Close to the cable car and botanical garden . Also a short walking distance to the national museum.
Stayed 3 nights in Feb 2024

6/10 Okay

Kieran

Stayed 1 night in Feb 2024

8/10 Good

Amanda, Burwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay. Amazing facilities and exceptional staff throughout!
Stayed 1 night in Jan 2024
Response from Amit Paradkar- Front Office Manager on 1 Feb 2024
Dear Jeremy,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

RongXin

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Amit Paradkar- Front Office Manager on 1 Feb 2024
Dear RongXin,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being in Wellington it is a beautiful city
Stayed 1 night in Jan 2024
Response from Amit Paradkar- Front Office Manager on 1 Feb 2024
Dear Barry,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Hilary

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Response from Amit Paradkar- Front Office Manager on 1 Feb 2024
Dear Robert,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amit Paradkar- Front Office Manager on 1 Feb 2024
Dear Vivienne,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking was disappointing so we used the parking building next door, which had very limited parking in incredibly tight positions. The lift to Lampton Quay stopped at 7pm every night so we were told to use the neighbouring Hotei's lift which didn't have the same restrictions.
Stayed 2 nights in Jan 2024
Response from Amit Paradkar- Front Office Manager on 1 Feb 2024
Dear Angela,We very much appreciate your rating regarding your stay at the Novotel Wellington. Thank you for sharing your experience with the parking and lift situation at the hotel. It's unfortunate to hear that the valet parking was disappointing, leading you to opt for the nearby parking building with tight spaces. Additionally, the restricted hours of the lift to Lambton Quay and the alternative provided by the neighboring hotel are important details to note.Your feedback provides valuable insights into potential challenges that guests might face with parking and accessibility, and it's something the hotel management may want to address for future guests. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Micky, PLANO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and conveniently located.
Stayed 1 night in Dec 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Micky,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Marama

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thanks
Stayed 1 night in Dec 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Marama,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Peter,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

nayan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean hotel. Easy access to lambton quay and a quick walk to the water front!
Stayed 4 nights in Dec 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Nayan,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

6/10 Okay

CHARLES MUNSON, Kawasaki

Business traveller
Nice clean room, decent buffet breakfast. Basics like water was $10 a bottle, beer even more than that. Gym is MUCH smaller than it looks in picture. Unlike most hotels was unable to help with simple requests like voltage converter. Decent hotel as a part of a cheap package deal through Expedia but would not seek out this property on my own.
Stayed 5 nights in Dec 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Charles,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

David, DAIRY FLAT

Stayed 1 night in Dec 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear David,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Craig

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Craig,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed better dinner options.
Stayed 1 night in Nov 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Sheryl,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Marlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
The hotel was a bit dated but very clean and comfortable rooms. Great beds. Staff friendly and helpful. Breakfast was more than adequate, with a good variety of foods. A suggestion would be for staff to roam with tea and coffee , and to offer cappuccino for those who wished to pay for it. It would also be advantageous if staff roamed to collect crockery as dishes were finished.
Stayed 2 nights in Nov 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Marlene,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

4/10 Poor

ANDREW

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a very drab and shabby hotel, and with not enough staff. Certainly not 4 stars by any stretch. The rooms are tired and not particularly clean (remote control was truly disgusting!). Would not stay here again.
Stayed 3 nights in Nov 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location.
Great stay in a great central location. No problems with checking in or out. Parking in CBD is always a hassle and the parking space was tight but that’s Wellington. Would stay again.
Stayed 1 night in Nov 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Gerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Gerrie,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Edgar

Stayed 1 night in Nov 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Edgar,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

keren

Travelled with family
Liked: Staff & service, property conditions & facilities
I really like the middle earth amour on display in the cabinet in reception. The food was excellent and the rooms very comfortable.
Stayed 2 nights in Oct 2023
Response from Amit Paradkar- Front Office Manager on 6 Nov 2023
Dear Keren,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

4/10 Poor

Craig

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I specifically asked for a walk in shower rather than a shower over the bath, I emailed and asked in writing and got emailed back saying yes all sorted. In a hurry on the day turn up late and walk in and its a bath! The bathroom door had a really bad squeak and needs oiling to stop waking your partner every time you open the door. Good location, expensive for what you get though and lack of attention by staff.
Stayed 1 night in Oct 2023
Response from Amit Paradkar- Front Office Manager on 6 Nov 2023
Dear Craig,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

6/10 Okay

Ronal Riteshni

Stayed 2 nights in Oct 2023
Response from Amit Paradkar- Front Office Manager on 4 Jan 2024
Dear Ronal,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amit Paradkar- Front Office Manager on 6 Nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Garry

Travelled with partner
Location
Stayed 2 nights in Oct 2023
Response from Amit Paradkar- Front Office Manager on 6 Nov 2023
Dear Garry,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very good.
Stayed 1 night in Sep 2023
Response from Amit Paradkar- Front Office Manager on 6 Nov 2023
Dear Sara,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful- looking after our bags before check in, giving directions, topping up our coffee supplies.
Stayed 2 nights in Oct 2023
Response from Amit Paradkar- Front Office Manager on 7 Oct 2023
Dear Jenny,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Jasamrit

Stayed 1 night in Sep 2023
Response from Amit Paradkar- Front Office Manager on 7 Oct 2023
Dear Jasamrit,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
Ticked the boxes
Stayed 1 night in Sep 2023
Response from Amit Paradkar- Front Office Manager on 7 Oct 2023
Dear Glenn,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. friendly staff
Stayed 2 nights in Sep 2023
Response from Amit Paradkar- Front Office Manager on 7 Oct 2023
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Lynda

Stayed 3 nights in Sep 2023
Response from Amit Paradkar- Front Office Manager on 11 Sept 2023
Dear Lynda,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access drive down to the parking below was a bit difficult Would have liked more Tea bags and a variety of them
Stayed 1 night in Aug 2023
Response from Amit Paradkar- Front Office Manager on 8 Sept 2023
Dear Helen,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Rusin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, clean, friendly staff, nice location
Stayed 2 nights in Aug 2023
Response from Amit Paradkar- Front Office Manager on 8 Sept 2023
Dear Rusin,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Lorrin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our 5 children and it really exceeded our expectations. Rooms are soundproof so I didnt have to be so concerned about the kids causing too much noise for the neighbours. Rooms were super clean. Breakfast was amazing! Kids play area was a bonus. The location is perfect take the hotel elevator down to the shopping area or cable car. We will def be back.
Stayed 1 night in Aug 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Lorrin,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Good place to stay in the central city. We had very poor water pressure and hot water
Stayed 1 night in Aug 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Christopher,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent proximity to cable car, The Beehive and Sky Stadium for a fleeting visit,
Stayed 1 night in Aug 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Bryan,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Elsie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Scary looking curtains
While the curtains are artistically designed but could look scary like blood-stained curtains if not looked at closely.
Blood-stained Curtains!
Stayed 3 nights in Jul 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Elsie,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I do appreciate your comments on our curtains, Rest assured that the Executive Housekeeper has been informed of your comment.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Xia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and the staff are friendly.
Stayed 3 nights in Jul 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Xia,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean, close to shops
Stayed 1 night in Jul 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Leanne,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Anne

Stayed 1 night in Jul 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Anne,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Leigh,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 Good

Di

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amit Paradkar- Front Office Manager on 15 Aug 2023
Dear Di,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amit Paradkar- Front Office Manager on 30 Jun 2023
Dear Darryl,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Glenn

Stayed 1 night in Jun 2023
Response from Amit Paradkar- Front Office Manager on 30 Jun 2023
Dear Glenn,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 Excellent

Luke

Stayed 2 nights in May 2023
Response from Amit Paradkar- Front Office Manager on 30 Jun 2023
Dear Luke,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington