Front of property

Reviews of The Cambridge Hotel - Hostel

2 out of 5
The Cambridge Hotel - Hostel
28 Cambridge Terrace, Wellington

Reviews

7.8

Good

Rating 10 - Excellent. 242 out of 861 reviews" "
Rating 8 - Good. 371 out of 861 reviews" "
Rating 6 - Okay. 164 out of 861 reviews" "
Rating 4 - Poor. 50 out of 861 reviews" "
Rating 2 - Terrible. 34 out of 861 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annalise

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Sara on 2 Apr 2024
Kia Ora Annalise, Thank you for staying with us and leaving your lovely review.We were happy to welcome you and I hope to see you again soon in Wellington. Nga MihiSarang KimThe Cambridge Hotel

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
I like the option to go have dinner and a drink at the restaurant. The staff were friendly, very convenient and close to courtenay place to experience the wellington nightlife. Also close to shops, the te papa museum, other restaurants and the waterfront. I cant recommend this hotel enough. I definitely will come back someday in the future. 8/10 is the rating ill give
Stayed 5 nights in Mar 2024
Response from Sara on 2 Apr 2024
Kia Ora William, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am glad to hear that you liked our restaurant event, service, and location. We are spending a great deal of time and effort pouring TLC into our hotel, so I am happy to hear that these efforts have been appreciated. I hope to see you again soon. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

10/10 Excellent

Chevaughan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms a little dirty, Toilet had mould growing in it but for budget accomodation I would definitely stay again. Super close to the bars and shops, On multiple bus lines, Free BBQ with a drink purchase on Fridays at the pub. Two very happy customers
Stayed 2 nights in Mar 2024
Response from Sara on 2 Apr 2024
Kia Ora Chevaughan, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am glad to hear that you enjoyed your dining experience with us especially on Friday and location. Our bar team take great pride in their work, and I know that they will be as happy as I am when I tell them of your experience. I am disappointed to hear that your experience with our cleaning service was not up to your expectations. I completely understand how frustrating it can be, and I would like to make things right. We take all feedback seriously and want to resolve the issue as soon as possible. I personally apologize for any inconvenience caused and make sure that we will investigate the problem thoroughly. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Bed was comfortable and sheets were clean. Shared bathroom facilities toilets were clean showers were hot and private
Stayed 1 night in Mar 2024
Response from Sara on 2 Apr 2024
Kia Ora Trish, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am glad to hear that you were satisfied with our facilities. We are spending a great deal of time and effort pouring TLC into our building and facilities, so I am happy to hear that these efforts have been appreciated. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

10/10 Excellent

Haruru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean rooms and reasonably priced
Stayed 2 nights in Feb 2024
Response from Sara on 13 Mar 2024
Kia Ora Haruru, Thank you for staying with us. I am happy to hear that you enjoyed our service, cleanliness, and the facilities ! As a dedicated team, we are glad that you are satisfied in our Hotel. I really appreciate for taking time to give us a lovely feedback. I hope to see you again soon in Wellington. Nga Mihi,SaraThe Cambridge Hotel

4/10 Poor

Maria

Disliked: Amenities, property conditions & facilities
The guy working in the restaurant on Sunday morning was brilliant, the food was tasty and came out quickly but I was there at a time the rush was over. The room was good with the exception that both taps dripped all night but I could barely hear it over the noise from the celebration downstairs.
Response from Sara on 13 Mar 2024
Kia Ora Maria, Thank you for staying with us. I am happy to hear that you enjoyed your restaurant experience ! I am sorry to hear the tap issue and noise, we will follow up your feedback seriously and try to fix the issue as soon as possible. I personally apologize for any inconvenience during your stay. Once again, thank you for taking time to give us a feedback. I hope to see you again soon in Wellington. Nga Mihi,SaraThe Cambridge Hotel

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very slow as only one person helped guests the other sat there, he wasn't on the phone so no reason to not get up and help or at least acknowledge guests. My room on arrival wasn't very clean. I reported it to reception including specifics like hairs in the sink, dirty stained toilet and broken dripping shower control. The hairs were still there the next day, toilet was cleaner but still stained. Housekeeping didn't touch the bed but had folded the toilet paper and replaced the one of every product with just two conditioners and two body lotion to show they had been. Hairs still there after day three. On my last morning a staff member let themself into my room at 8.45am (well before checkout) no knocking or announcing. I saw the secure lock move then handle and had a bag in the way so they couldn't enter my room. The storage for bags isn't secure they leave the door open during the day and I have seen at least four people enter the room with no staff member standing there. The daytime receptionist let me leave my bags behind reception as she saw my concern but the front office manager had told the night receptionist this isn't to happen. It's an old rundown building with no sound proofing but I expect the basics - safety and clean - especially when I report it to staff.
Response from Accom Papi on 21 Feb 2024
Hi Maria, Thank you for your feedback. I'm sorry to hear that your experience was not pleasant. Sometimes we have someone working on the back on time sensitive tasks. When they are able to, they will of course help with check ins. Our housekeeping team take a great deal of pride in their work and I know when they read one or both of your reviews they will be very disappointed. Thank you for leaving a review, we will be thoroughly reviewing all of our standards and procedures. Nga Mihi, Caleb Accommodation Manager

8/10 Good

RUELANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite place can relax all day long
Stayed 1 night in Feb 2024
Response from Sara on 13 Mar 2024
Kia Ora RUELANDO, Thank you for staying with us. I am delighted to hear that you liked our hotel and could relax all day ! I hope to see you again in Wellington.Nga Mihi,SaraThe Cambridge Hotel

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Needs a better airflow in the room. The room was stuffy needs a bigger fan, more outlets too
Stayed 2 nights in Jan 2024
Response from Sara on 1 Feb 2024
Kia ora Jessica, Thank you for leaving your review and help.I am sorry to hear that your room was stuffy with a small fan.I will try to follow up your feedback and try to have a new big fan and extra outlets.We hope to see you again.Best regards,SaraThe Cambridge Hotel

6/10 Okay

Ron

Liked: Cleanliness, staff & service
We checked in a room of 4. There is only 1 window and only 1 small fan. No AC at all. We had so much problems with sleeping in that hot Room Whole night .
Stayed 1 night in Jan 2024
Response from Sara on 1 Feb 2024
Kia ora Ron, Thank you for leaving your review and help.I am sorry to hear that your room was too hot, I will try to follow up your feedback so that we can have AC in out hotel. I hope to see you again soon.Many thanks,SaraThe Cambridge Hotel

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay!
Loved our stay here. Great value and location in a beautiful building. Would definitely recommend for any family!
Stayed 2 nights in Dec 2023
Response from Sara on 1 Feb 2024
Kia ora Jennifer, Thank you for leaving a lovely review.I am happy to hear that you liked our location with our beautiful building.We hope to see you again. Many thanks,SaraThe Cambridge Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara on 1 Feb 2024
Kia ora,Thank you for staying with us.I hope to see you again.Regards,SaraThe Cambridge Hotel

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Samara

Liked: Cleanliness, staff & service
Nice staff, Clean, Basic but good for short stays
Stayed 4 nights in Nov 2023

10/10 Excellent

Nicholas

Travelled with family
Building work around the hotel. An unkempt part of Wellington, but my stay at the hotel was very good
Stayed 3 nights in Oct 2023
Response from Sara on 30 Oct 2023
Kia Ora Nicholas, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. We are spending a great deal of time and effort pouring TLC into our building and facilities, and there is still much more work to be done and I hope that you will come back to follow the progress as it happens. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighborhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Friendly Staff, Not As Clean As I Prefer
It was not for me. There's a hostel side and a hotel side, and the hostel side was kind of gross. I did not like that they didn't have a single full sized sink. Everything felt dirty, I never saw more than one cleaning lady handling all the rooms and bathroom and kitchen. The sheets and bedding were clean, the pillow was questionable. They do give you a towel, so that was nice. And the staff were really friendly and helpful. Overall though, I don't mind things not being perfectly clean, but I constantly felt like there was a small layer of grime over everything.
Stayed 5 nights in Sep 2023
Response from Sara on 29 Oct 2023
Kia Ora, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am sorry to hear that your time with us negatively affected by cleanliness. We are in the process of pouring a great deal of time and effort into improving our service and facilities. I am sorry that they were not up to standard in time for your stay with us. We will follow up your feedback for our good working environment. We are so glad to see that you liked our service. We are happy to provide the towel and the other amenities. Feel free to ask us anytime ! Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighborhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

10/10 Excellent

Brett

Stayed 2 nights in Sep 2023
Response from Sara on 16 Oct 2023
Kia Ora Brett, Thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We were so happy to welcome you in our hotel.We really appreciate your lovely feedback. We hope to see you again soon with our better service. Nga Mihi, Cambridge Management

6/10 Okay

Paul

Liked: Staff & service
Stayed 14 nights in Sep 2023
Response from Sara on 16 Oct 2023
Kia Ora Paul, Thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We were very happy to welcome you in our hotel.We really appreciate your feedback. We hope to see you again soon. Nga Mihi, Cambridge Management

10/10 Excellent

Daniel Jia Sheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sara on 12 Sept 2023
Kia ora Daniel,Thank you so much for taking time to give your lovely feedback and kindness. We hope to see you again in Cambridge Hotel. Have a great day ! Nga mihi Sarang KimThe Cambridge Hotel

10/10 Excellent

Tineyi

Liked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Sara on 12 Sept 2023
Kia ora Tineyi, Thank you so much for taking time to give your lovely feedback and kindness. We hope to see you again in Cambridge Hotel. Have a great day ! Nga mihi Sarang KimThe Cambridge Hotel

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant accommodation, warm and cosy. Good amenities and friendly, helpful staff. Look forward to staying there again on my next visit to Wellington.
Stayed 2 nights in Aug 2023
Response from Sara on 12 Sept 2023
Kia ora Jacqui, Thank you so much for your lovely feedback and kindness. We really appreciate your review. I am so glad to see that you were happy staying with us ! We will try harder to provide the best service and facilities.We hope to see you again soon.Have a great day ! Nga mihi Sarang KimThe Cambridge Hotel

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is at convenient place. I can walk from the hotel to Tepala national museum.
Stayed 2 nights in Jul 2023
Response from Sara on 12 Sept 2023
Kia ora, Thank you so much for your lovely feedback and kindness. We can give you more information next time !We hope to see you again soon.Have a great day !Nga mihi Sarang KimThe Cambridge Hotel

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times over the years when working in Wellington, it's a real neat place to stay. I will keep booking as it suits my needs, it's always clean and tidy and the whole vibe is positive. keep doing what your doing guys, it really does work
Stayed 2 nights in Aug 2023
Response from Sara on 6 Aug 2023
Kia Ora Derek Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it.We are so delighted to see your kindness and positive feedback about our facilities, cleanliness, and vibe, we have a very passionate and dedicated team, who pride themselves on providing great customer service. We are all very happy to see your lovely feedback. There is still much more work to be done and I hope that you will come back to follow the progress as it happens. Once again, we really appreciate your feedback. We will look forward to meeting you soon again in Cambridge Hotel ! Nga Mihi, Sarang Kim Cambridge Management

4/10 Poor

james

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No bed side lamps, Very bright room to sleep-in Very noisy
Stayed 1 night in Jul 2023
Response from Sara on 6 Aug 2023
Kia Ora james First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of the bed side lamps and noise. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. We will surely follow up your reviews and try to improve our service and facilities. I sincerely apologize for the inconvenience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighborhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sara on 6 Aug 2023
Kia Ora Maria,Thank you for staying with Cambridge Hotel.I really appreciate your feedback and kindness.We were so happy to meet you in here.I hope to see you again soon ! Nga mihiSarang KimThe Cambridge Hotel

10/10 Excellent

Jacqueline

Stayed 2 nights in Jul 2023
Response from Sara on 6 Aug 2023
Kia Ora Jacqueline, Thank you for staying with Cambridge Hotel.I really appreciate your review and kindness. We were so happy to meet you.I hope to see you again ! Nga MihiSarang KimThe Cambridge Hotel

10/10 Excellent

tash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic crew and a bonus is that you get discount at the restaurant and bar while staying at the hotel
Stayed 1 night in Jul 2023
Response from Sara on 6 Aug 2023
Kia Ora Tash, Thank you for your kindness and feedback in Expedia.We’re glad to read that you found our crew to be fantastic during your recent stay with us. We have a very passionate and dedicated team, they will be as delighted as I am to hear your lovely feedback. I’m glad to hear that you enjoyed our restaurant and bar experience. Our restaurant and bar team take great pride in their work and I know that they will be as happy as I am when I tell them of your experience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 4 nights in Jun 2023
Response from Sara on 4 Jul 2023
Kia ora Adam,Thank you for staying with us.We are very happy to see your feedback.I really appreciate your kind review. We hope to see you again !Nga mihiSarang KimCambridge Management

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Sara on 22 Jun 2023
Kia Ora IanThank you for staying with Cambridge Hotel.I hope you could enjoy with us !Nga Mihi, Sarang Kim Cambridge Management

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a consistently enjoyable stay at The Cambridge...great staff, food and location!!
Stayed 2 nights in Apr 2023
Response from Sara on 23 May 2023
Kia Ora Rob First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We’re glad to read that you found both reception and housekeeping staff to be friendly and helpful during your recent stay with us. We have a very passionate and dedicated team, who pride themselves on providing great customer service. They will be as delighted as I am to hear your lovely feedback.I’m glad to hear that you too were allured by our impressive building and bustling location. Though our team spend a great deal of time in the building we are not immune to its charms! Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
I like the capsule hotel experience like Japan. Just noisy and poor menu. Taxi was stressful to airport, not knowing.
Stayed 1 night in Apr 2023
Response from Sara on 23 May 2023
Kia Ora Andrew First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of our noise and poor menu at restaurant as well as a call taxi. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I think once their renovations are complete, this will be a lovely place to stay. Unfortunately, I felt that it was tired and run down.
Stayed 3 nights in Apr 2023
Response from Sara on 23 May 2023
Kia Ora Jennifer First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of our hotel. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
A bit disappointing - a lot of noise from the pub below and the women's bathroom wasn't particularly clean.
Stayed 2 nights in Mar 2023
Response from Sara on 23 May 2023
Kia Ora,Thank you for reviewing in Expedia, we really appreciate it.I am really sorry to hear that your time with us negatively affected by state of the noise from our bar and the bathroom cleanliness. We are in the process of pouring a great deal of time and effort into revamping out our hotel. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang KimCambridge Management

4/10 Poor

Leslie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I dropped off my luggage and dashed out without really looking at the room- my last stay there - it’s a scrappy but charming pub hotel for those who don’t mind a slightly restored but still worn-down place - the desk closes at 10 pm and after dinner I arrived back to see really alarming brown material in the very worn carpet. Mud? Let’s hope so. The veery desk chap said in the morning: So sorry. That’s terrible. If you stay here, inspect the room before you accept it. They did say carpets would be replaced in April. No help for my stay however.
Stayed 1 night in Mar 2023
Response from Sara on 23 May 2023
Kia Ora Leslie First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of the carpet condition. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. I am very disappointed to hear that you did not find the reception staff to be more professional and friendly from the morning of your leaving. As you can see from many previous reviews, this is not our usual standard at all. Our team take a great deal of pride in delivering an epic hospitality experience. I will be following up with the team and figure out why this was the exception during your stay. I know they will be just as disappointed as I am to learn of your experience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Cambridge Management

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hot. LOUD. got no sleep.
Stayed 1 night in Mar 2023

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is starting to look run down. It needs some money spent on it.
Stayed 2 nights in Feb 2023
Response from Sara on 23 May 2023
Kia Ora Stephanie First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of some of our hotel. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 Good

Bruno Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to museum, restaurants and shop. A little bit noisy at night because of the bar on the ground floor.
Stayed 3 nights in Feb 2023
Response from Sara on 23 May 2023
Kia Ora Bruno Abraham First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I’m glad to hear that you too were allured by our impressive building and bustling location. Though our team spend a great deal of time in the building we are not immune to its charms!I am sorry to hear that your time with us negatively affected by state of the noise from our bar at night. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

4/10 Poor

Terry

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
fridge didnt work as well as light switch
Stayed 1 night in Feb 2023
Response from Sara on 23 May 2023
Kia Ora Terry First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of the fridge and light switch. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 Good

Ngaire

Travelled with partner
Liked: Staff & service, property conditions & facilities
Just a good old fashion hotel
Stayed 2 nights in Feb 2023
Response from Sara on 23 May 2023
Kia Ora Ngaire First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I’m glad to hear that you enjoyed your experience with us. Our team take great pride in their work and I know that they will be as happy as I am when I tell them of your experience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service
Great stay for the price.
Stayed 1 night in Feb 2023
Response from Sara on 23 May 2023
Kia Ora Darren First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We are spending a great deal of time and effort pouring TLC into our building and facilities, so I am glad to hear that these efforts have been appreciated. There is still much more work to be done and I hope that you will come back to follow the progress as it happens. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
The property was definitely “tired”. Room very small. Man at registration desk was VERY helpful.
Stayed 1 night in Feb 2023
Response from Sara on 23 May 2023
Kia Ora Alison First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of some of our building. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Our team take a great deal of pride in delivering an epic hospitality experience and I know that they will be delighted when I share your kind words with them. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 Good

Samara

Stayed 1 night in Feb 2023

8/10 Good

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception were very helpful and the location was perfect
Stayed 2 nights in Feb 2023

10/10 Excellent

Mohammad

Stayed 2 nights in Feb 2023

2/10 Terrible

Barbora

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t get into the room after long this from Picton. Very disappointed.
Stayed 1 night in Feb 2023
Response from Sara on 23 May 2023
Kia Ora Barbora First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am very disappointed to hear that you couldn’t get into the room as soon as you arrived. Our team take a great deal of pride in delivering an epic hospitality experience. I will definitely be following up with the team and figure out why this was the exception during your stay. I know they will be just as disappointed as I am to learn of your experience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 Good

Krolle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being a last minute booking, price was great. Close to everything.
Stayed 3 nights in Jan 2023
Response from Sara on 23 May 2023
Kia Ora Krolle First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I’m glad to hear that you too were allured by our impressive building and bustling location. Though our team spend a great deal of time in the building we are not immune to its charms!Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! The property is pretty neat too - definitely keeps its 1883 vibes while still having clean and comfortable rooms. Was nice to have the laundry services and pub too.
Stayed 2 nights in Jan 2023

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom disgusting and mouldy, dark and dingy hallways, worst motel ive ever steyed at.

8/10 Good

Eddy

Stayed 1 night in Dec 2022