Deluxe Room, 1 King Bed, Harbour View

Reviews of Rydges Wellington

4.5 out of 5
Rydges Wellington
75 Featherston St, Wellington

Reviews

8.2

Very good

Rating 10 - Excellent. 442 out of 1002 reviews" "
Rating 8 - Good. 329 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark Anthony, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though it was far from dining restaurants, still convenient as it is just nearby the central station. Also, it feels quite and safe around the area with a good sea side view!
Stayed 2 nights in Mar 2024
Response from Rydges Wellington Team on 27 Mar 2024
Hi Mark, Thank you for the 5/5! Its great to hear you enjoyed your stay with us, we look forward to welcoming you back again in the future.

2/10 Terrible

Ashish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dilapidated, stinky and rude staff. Don’t stay here.
Stayed 4 nights in Mar 2024
Response from Rydges Wellington Team on 25 Mar 2024
Kia Ora Ashish, Thank you for your review on your stay. It seems you feel we have dropped the ball on this occasion. Please feel free to contact us directly to further discuss the challenges with your stay.Kind Regards

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The word I would use is tired. I've stayed a few times.The public areas are nice, but our room seemed like everything in it was a bit subpar, and I paid for an ocean view. The aircon was old and noisy and the remote didnt work, I had to fix the chromecast myself as no-one knew how to do it, the shower was a bit black, and there were no coffee facilities, it just wasn't as nice. I think I'll try somewhere else next time.
Stayed 2 nights in Mar 2024
Response from Rydges Wellington Team on 25 Mar 2024
Kia Ora Michele,Thank you for taking the time to leave a review on your recent stay with us here. We are always happy to welcome back a regular guest. We do apologize as it seems we have dropped the ball on this occasion - please feel free to reach out on your next stay. Kind Regards

6/10 Okay

Kiley

Travelled with family, Travelled with family and small children, Travelled with partner
No windows stuffy and hot in the room
Stayed 1 night in Mar 2024
Response from Rydges Wellington Team on 24 Mar 2024
Hi Kiley,Thank you for your honest feedback, we hope to welcome you back soon for an improved stay.

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional, could not fault a thing! Will definitely be back :-)
Stayed 1 night in Mar 2024
Response from Rydges Wellington Team on 11 Mar 2024
Kia Ora Anna, Thank you for taking the time to leave a review on your recent stay with us. We are glad to see you have enjoyed everything about your time here! We will certainly be looking forward to welcoming you back next time. Kind Regards,

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, amenities
The Hotel was completely full. One of the lifts was out of action so you had to wait on average 10-15 minutes to get a lift down to the lobby. No stairs from Level 14 as an alternative so not very safe. With the hotel full there should have been more staff at reception and concierge were not around very much.
Stayed 2 nights in Mar 2024
Response from Rydges Wellington Team on 6 Mar 2024
Kia Ora Ian, Thank you for your review. We certainly have had a busy weekend or two with more live gigs coming to Wellington - it has been great to see! We are currently upgrading our lifts as you mentioned so that they will be extra efficient in the future. We do also have fire/emergency stairs to get down from all levels if you needed so they are perfectly safe. We will certainly pass on your feedback for future improvements, but we will look forward to welcoming you back another time. Kind Regards,

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to harbor, ferry and downtown shopping.
Stayed 1 night in Mar 2024
Response from Rydges Wellington Team on 6 Mar 2024
Kia Ora Claudia, Thank you for taking the time to leave a review on your recent stay. We are thrilled to see you have enjoyed everything, especially our convenient location. We will look forward to welcoming you back next time you are in the capital! Kind Regards

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rydges Wellington Team on 28 Feb 2024
Kia Ora and thank you for the review. We hope to see you again soon

2/10 Terrible

Craig

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay I’ve ever had and hope no one else chooses to stay here for the experience we had. Changed room twice due to the filthy state of the room. Nothing was done to the inconvenience of moving twice apart from a room on the other side of the hotel. Filthy and staff didn’t really care. The next day Housekeeping came at nearly 5pm and when we asked if they could come back in 10 minutes they said no, even though we asked it to be serviced at any time during the day. A manager said she would see what she could do but never heard from her. Avoid wasting 2 hours for a sub par clean room and go somewhere else.
Response from Rydges Wellington Team on 28 Feb 2024
Kia Ora and thank you for the review and feedback. During your stay we did everything we could to provide you with a room you were happy with including showing you the rooms before moving so you could let us know of anything we could do to ensure your comfort and going through and re cleaning parts you had made note of, both times you had said they were good and we had provided drinks at the bar aswell due to the inconvenience of the first move. I've also passed on the feedback to our housekeeping about the time the room attendant came to the room to service. We hope you try us again in future for a more positive experience

10/10 Excellent

Lynnay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing stay pools are great , staff is friendly and such a lovely hotel
Stayed 1 night in Feb 2024
Response from Rydges Wellington Team on 26 Feb 2024
Kia Ora Lynnay, Thank you for taking the time to leave a review on your recent stay. We are glad to see you have enjoyed your stay, in particular our amenities and lovely staff. We will look forward to welcoming you back next time you are in the capital.Kind Regards,

10/10 Excellent

Victoria

Stayed 3 nights in Feb 2024
Response from Rydges Wellington Team on 24 Mar 2024
Kia Ora Victoria, Thank you for your review. We are so glad to see you have enjoyed your stay with us, and we will look forward to welcoming you back another time. Kind Regards,

10/10 Excellent

Arden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and tidy, spacious rooms with all the amenities one would need
Stayed 2 nights in Feb 2024
Response from Rydges Wellington Team on 26 Feb 2024
Kia Ora Arden, Thank you for taking the time to leave a review. We are glad to see you have enjoyed your stay with us, in particular our comfy well stocked rooms. We will look forward to welcoming you back another time.Kind Regards,

10/10 Excellent

Noki, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious and 5star
Stayed 3 nights in Feb 2024
Response from Rydges Wellington Team on 6 Feb 2024
Kia Ora Noki, Thank you kindly for taking the time to leave such a lovely review! We are glad to see you have enjoyed your stay with us and we will look forward to welcoming you back another time soon. Kind Regards

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was a really lovely stay thank you and Wellington is so much nicer than Auckland!
Stayed 2 nights in Feb 2024
Response from Rydges Wellington Team on 6 Feb 2024
Kia Ora Andrea,Thank you for taking the time to leave a review. We are so glad to see that you have enjoyed your stay, and will certainly be looking forward to welcoming you back next time you are in the capital!Kind Regards,

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Amenities
Bog standard 2star hotel. Food poor.
Stayed 1 night in Feb 2024
Response from Rydges Wellington Team on 4 Feb 2024
Kia Ora and thank you for the review and feedback. I've passed it onto our teams to see what we can do to improve

10/10 Excellent

N

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go there for the pool,spa,gym facilities. Onsite restaurant when needed to be in the city.
Stayed 1 night in Dec 2023
Response from Rydges Wellington Team on 4 Feb 2024
Kia Ora and thank you for the review and feedback. We hope to see you again soon

10/10 Excellent

Wendy, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location…convenient to the waterfront.
Stayed 2 nights in Jan 2024
Response from Rydges Wellington Team on 4 Feb 2024
Kia Ora and thank you for the review. We hope to see you again soon

6/10 Okay

Liz

Stayed 1 night in Feb 2024
Response from Rydges Wellington Team on 24 Mar 2024
Kia Ora Liz,Thank you for taking the time to leave a review. We will hope to welcome you back another time. Kind Regards

8/10 Good

Margeaux

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Rydges Wellington Team on 4 Feb 2024
Kia Ora and thank you for the review. We hope to see you again soon

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central access to the city area and easy access to the ferry terminal
Stayed 2 nights in Jan 2024
Response from Rydges Wellington Team on 4 Feb 2024
Kia Ora and thank you for the review and feedback. We hope to see you again soon

4/10 Poor

SHELLEY

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel customer service here is terrible. I paid extra for a harbor view room and booked 4 months out, but at checkin they had me in a city view. I said I’d prefer the view I paid EXTRA for, and they acted like I was being a jerk. They put us in a room that was an obstructed harbor view and were incredibly rude about it. The room was ok, nothing special. The only up side of this place is the bar staff who were so amazing and friendly. We LOVED them. Restaurant was also very good. I would not recommend staying here, as they up charge you crazy prices for views then don’t even give you the room you paid for, and on top of it treat you like a sack of crap.
Stayed 4 nights in Jan 2024
Response from Rydges Wellington Team on 30 Jan 2024
Kia Ora Shelley, Thank you for sharing your experience, and we're truly sorry for the inconveniences you faced during your stay. Its disappointing to hear about the issues with your room category and the service that was provided. We hope you do try us again in the future for a more positive experience.

8/10 Good

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Was pleasant but needs an upgrade
Stayed 2 nights in Jan 2024
Response from Rydges Wellington Team on 30 Jan 2024
Kia Ora and thank you for the review and feedback. We hope to see you again in future

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rydges Wellington Team on 30 Jan 2024
Kia Ora and thank you for the review. We hope to see you again in future

4/10 Poor

Yujia

Stayed 1 night in Jan 2024
Response from Rydges Wellington Team on 26 Jan 2024
Kia Ora and thank you for the review. We hope to see you again in future

2/10 Terrible

Ken

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rydges Wellington Team on 15 Jan 2024
Kia Ora and thank you for the review. We hope to see you again soon

6/10 Okay

Tycho

Check in staff fairly unhelpful , with flexibility, and (short)(rude). Restaurant was good and staff were excellent.
Stayed 4 nights in Jan 2024
Response from Rydges Wellington Team on 17 Jan 2024
Kia Ora Tycho,Thank you for taking the time to leave a review. We are glad to see you've enjoyed your time in our Portlander Bar! We do apologize that we have dropped the ball on the check in, this is not the normal standard that we strive for. We will certainly pass on your feedback for future improvement.We will hope to welcome you back another time.Kind Regards

4/10 Poor

Sheree

Stayed 1 night in Jan 2024
Response from Rydges Wellington Team on 15 Jan 2024
Kia Ora and thank you for the review. We hope to see you again soon

6/10 Okay

Indira

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Rydges Wellington Team on 15 Jan 2024
Kia Ora and thank you for the review. We hope to see you again soon

10/10 Excellent

Patrick

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, convenient location, quiet and tidy rooms
Stayed 2 nights in Dec 2023
Response from Rydges Wellington Team on 10 Jan 2024
Kia Ora Patrick, Thank you for taking the time to leave a review on your recent stay. We are thrilled to see you've enjoyed your stay, in particular our friendly team, clean rooms and helpful location. We will look forward to welcoming you back another time soon.Kind Regards

10/10 Excellent

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rydges Wellington Team on 10 Jan 2024
Kia Ora Sharyn,Thank you for taking the time to leave a review. We are so glad to see you've had a lovely stay with us here, and we will look forward to welcoming you back another time. Kind Regards,

6/10 Okay

Tianyu

Stayed 1 night in Jan 2024
Response from Rydges Wellington Team on 10 Jan 2024
Kia Ora Tianyu, Thank you for leaving a review on your recent stay. We will look forward to welcoming you back next time.Kind Regards,

6/10 Okay

YANEZ

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Rydges Wellington Team on 10 Jan 2024
Kia Ora Yanez,Thank you for leaving a review. We are glad that you have enjoyed your stay with us. We will hope to welcome you back next time you are in the capital.Kind Regards

10/10 Excellent

Lori

Stayed 2 nights in Jan 2024
Response from Rydges Wellington Team on 26 Jan 2024
Kia Ora and thank you for the review. We hope to see you again in future

8/10 Good

Vishal

Stayed 1 night in Jan 2024
Response from Rydges Wellington Team on 10 Jan 2024
Kia Ora Vishal, Thank you for your review. We are glad to see you have enjoyed your stay and we will look forward to welcoming you back another time.Kind Regards

10/10 Excellent

Babak

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was not as clean and the room air conditioning should have been better. The AC was leaking (or produced a lot of water due to humidity) and the carpet became wet. Wasn't a problem as long as shoes or slippers were used though.
Stayed 2 nights in Dec 2023
Response from Rydges Wellington Team on 10 Jan 2024
Kia Ora Babak, Thank you for taking the time to leave a review on your recent stay. We are glad to see you enjoyed the majority of your stay and thank you for your feedback. We will pass this on to the relevant departments to look into for future improvements. We will look forward to welcoming you back another time!Kind Regards,

8/10 Good

Aleksandar, Hampton Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rydges Wellington Team on 7 Jan 2024
Kia Ora and thank you for the review! We hope to see you again in future

8/10 Good

Grant

Stayed 2 nights in Dec 2023
Response from Rydges Wellington Team on 26 Jan 2024
Kia Ora and thank you for the review. We hope to see you again in future

2/10 Terrible

Juri

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The afternoon staff was extremely unfriendly. When we checked in and realised there’s no bathtub I went down to ask for a room with a tub. The other staff said there was a few available but we will have to downgrade, so I asked if we could take a look at the room. The other unfriendly woman who’s in charge was notified, then she said there’s NO ROOM AVAILABLE. The other staff pointed at the screen to show her there is, but she just brushed it off. We have a baby and it’s easier for us to have a bathtub but the downgrade was a big deal so I wanted to check out the room. Rejected. I asked Expedia for early check out with the change in date as it was a refund available stay that was booked for 5 whole nights (we requested to check out after first night) They talked with Rydges and they approved to check us out after TWO NIGHTS with no penalty. So we hurriedly pack our bags and checked out at 10am. Then Expedia contacts them and now they says it’s NO REFUND. Then another Expedia staff talked with them and we got back just 2 nights worth of money back… So Rydges went from NO PENALTY to taking 3 nights of our stay and even claiming for no refund. Really terrible experience especially with this lady starting with R. I’ve stayed in so many hotels and this behaviour is unacceptable. Breakfast was great which was included in our stay so gave a star for that.The room was super dirty too, I had a lint roller with me since the baby crawls on the carpeted floor, was full of HAIR
Stayed 5 nights in Dec 2023

10/10 Excellent

Innes

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to walk everywhere
Stayed 3 nights in Dec 2023
Response from Rydges Wellington Team on 1 Jan 2024
Kia Ora Innes, Thank you for the great review! We hope to welcome you back again in the future.

10/10 Excellent

Asha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rydges Wellington Team on 3 Jan 2024
Kia Ora and thank you for the review. We hope to see you again in future

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
The body wash was empty but apart from that everything was great.
Stayed 3 nights in Dec 2023
Response from Rydges Wellington Team on 24 Dec 2023
Good afternoon Janice, Thank you for the great review! We hope to see you again in the future.

8/10 Good

Gareth

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rydges Wellington Team on 3 Jan 2024
Kia Ora and thank you for the review. We hope to see you again in future

10/10 Excellent

Kohei

Liked: Amenities
Awesome hotel. Definitely staying again
Stayed 1 night in Dec 2023
Response from Rydges Wellington Team on 24 Dec 2023
Good afternoon Kohei, Thank you for the amazing feedback! We look forward to seeing you again.

10/10 Excellent

Lynette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service and rooms were awesome
Stayed 2 nights in Dec 2023
Response from Rydges Wellington Team on 24 Dec 2023
Good afternoon Lynette, It's great to hear you enjoyed your stay! We hope to welcome you again in the future.

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023
Response from Rydges Wellington Team on 10 Jan 2024
Kia Ora Jorge,Thank you for leaving a review. We are glad to see that you have enjoyed your stay with us and we will certainly look forward to welcoming you back another time. Kind Regards

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircon loud and I thought was going to blow up. Room poorly maintained . When I stayed on another floor it was great so big difference. Changed rooms because smell in room from cooking
Stayed 2 nights in Dec 2023
Response from Rydges Wellington Team on 19 Dec 2023
Kia Ora Deborah, Thank you for your review. It is great to see that the next room was more comfortable for you, and we have passed on your feedback so that may use this in the future to improve. We will hope to welcome you back another time.Kind Regards

10/10 Excellent

Jorge

Stayed 4 nights in Dec 2023
Response from Rydges Wellington Team on 7 Jan 2024
Kia Ora and thank you for the review! We hope to see you again in future

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rydges Wellington Team on 19 Dec 2023
Kia Ora Jamie, Thank you for your review, we are glad to see you've enjoyed your stay here and will look forward to welcoming you back another time!Kind Regards

8/10 Good

Louise

Stayed 1 night in Dec 2023
Response from Rydges Wellington Team on 3 Jan 2024
Kia Ora and thank you for the review. We hope to see you again in future

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rydges Wellington Team on 5 Dec 2023
Kia Ora and thank you for the great review! We hope to see you again in future!