Cocktail bar

Reviews of Museum Apartment Hotel, Independent Collection by EVT

4.5 out of 5
Museum Apartment Hotel, Independent Collection by EVT
247-257 Wakefield Street, Wellington

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ngaire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room. Size of bath was impressive! Location brilliant for waterfront and handy with supermarket across the road. Friendly helpful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

4/10 Poor

Marie

Disliked: Cleanliness, property conditions & facilities
The 2 bedroom apartment unit we stayed it was disappointing. It didn’t look at all like the website pictures. It was old and tired, cramped, and definitely not as clean as it looked in the pictures. The lobby was nice but the rooms need to be updated and cleaned much better. I wouldn’t stay here again.
Stayed 2 nights in Feb 2024
Response from MAH on 15 Mar 2024
Hi Marie,Thank you for your review, we cannot improve without guest feedback. We hope we can welcome you back sometime for an improved experience.

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did the job
Stayed 3 nights in Mar 2024
Response from QT Wellington on 12 Mar 2024
Thank you for taking the time to share your experience of QT Wellington. A perfect 10 is what we aim for, and looks like this time the team has nailed it! We will look forward to seeing you again soon. Warm Regards, Natalija HayesGuest Services Agent

6/10 Okay

Victoria

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Unfortunately our room was not completely cleaned. Food was left from the the previous guest. The young man( blond with a ponytail )at the coffee bar had an attitude when asked a question. We were really surprised at the quality of service in Wellington after staying at the QT in Queenstown where we received outstanding service. No issue's in Queenstown, it was beautiful, clean and very kind employees.
Stayed 1 night in Mar 2024
Response from QT Wellington on 12 Mar 2024
Thank you for taking the time to share the feedback of your stay. We appreciate all feedback, and constructive feedback like this allows us to improve our guest experience in areas we may be falling short. Rest assured we have shared this feedback with the required management and will strive to make amends for this short fall. We do hope to see you again in the future. Regards, Natalija HayesGuest Services Agent

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodation close to dining and shopping. Easy to get to and handy to supermarket.
Stayed 1 night in Feb 2024
Response from MAH on 15 Mar 2024
We are so glad to hear you enjoyed your stay Dean! The team hope to welcome you back soon.

10/10 Excellent

Dejan

Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Luxurious, welcoming, great value.
Stayed 1 night in Feb 2024
Response from QT Wellington on 1 Mar 2024
We are so glad to hear you enjoyed your stay Julie,the team hope to welcome you back to QT Wellington soon x

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great convenience features of apartment style with washer dryer etc.
Stayed 3 nights in Feb 2024
Response from QT Wellington on 1 Mar 2024
We are so glad to hear you enjoyed your stay John,the team hope to welcome you back to QT Wellington soon x

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room was good and it had a partial view of the harbour. Having a washing machine was very handy. The bed was comfortable but the bedding was strange, the duvet wasn’t in a duvet cover, instead it was enveloped by a top and bottom sheet and that drew attention to the fact the duvet was stained.
Stayed 2 nights in Feb 2024
Response from QT Wellington on 1 Mar 2024
Hi Rebecca,We are sorry to hear of these details, it definitely doesn't sound up to our standard. Your feedback has been passed on to the housekeeping department and is much appreciated. We hope to welcome you back another time for a better stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ive always wanted to stay at this Hotel but have found it costly as i stay in Wellington a couple of times a Month, Nice room, Pool is dated, Restaurant was not open, Service was slow in bar so we left, Valet parking i was told to park over there, I said isnt that your job So we parked outside of the Hotel for free
Stayed 1 night in Jan 2024
Response from QT Wellington on 1 Mar 2024
Hi David,Thank you very much for your honest feedback, we are sorry to hear of these details as this truly doesn't sound up to our standard. We hope you might give us another chance in the future.

8/10 Good

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property. Apartment studio room was good with lovely big bath and good size room. Not as seen in picture (smaller than photo) but it was ideal for our stay. The art work at this hotel is really interesting - I enjoyed checking it out. B’fast was nice but I was certain that the avocado on toast was from a jar (not fresh) which was disappointing. It is a little dated and as a huge traveller I wouldn’t say that it’s “luxury” but it’s a great hotel in a great location by the waterfront, Te Papa, shops etc. staff were friendly and helpful.
Stayed 1 night in Jan 2024
Response from QT Wellington on 1 Mar 2024
We are so glad to hear you enjoyed your stay Rosie,the team really value this feedback and it has been passed on to the departments.

8/10 Good

Stavros

Liked: Cleanliness, staff & service, property conditions & facilities
The art is amazing
Stayed 2 nights in Jan 2024
Response from QT Wellington on 1 Mar 2024
We are so glad to hear you enjoyed your stay Stavros,the team hope to welcome you back to QT Wellington soon x

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in excellent central location. Good dining optios around.
Stayed 1 night in Jan 2024
Response from QT Wellington on 1 Mar 2024
We are so glad to hear you enjoyed your stay Dean,the team hope to welcome you back to QT Wellington soon x

10/10 Excellent

Sandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our stay so wonderful
Stayed 1 night in Jan 2024
Response from QT Wellington on 1 Mar 2024
We are so glad to hear you enjoyed your stay Sandi,the team hope to welcome you back to QT Wellington soon x

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Douglas Garry

Travelled with partner
Very handy to Te Papa and the wharf area. Supermarket next door. Nice room but needed urgent paint job. Patches of non matched paint on walls and ceiling. Nice staff.
Stayed 3 nights in Jan 2024
Response from QT Wellington on 1 Mar 2024
Hi Douglas,Thank you very much for your feedback. We hope to welcome you back for an improved stay in the future.

10/10 Excellent

lorna

Stayed 1 night in Jan 2024

8/10 Good

Juri

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
When we first checked in although there are bathtubs in this room the lady gave us a non-bathtub room. Didn’t realise this until we entered room, so I went down right away and talked to another staff, who was very kind and gave us a room with the bathtub. Carpeted floor was clean unlike the other hotel we were in before this, not much hair and it has been vacuumed well. Overall great stay and glad we moved hotel to this one!
Stayed 3 nights in Dec 2023
Response from Museum Apartment Hotel on 8 Jan 2024
We are glad to hear that you enjoyed your stay with us! We hope to welcome you back again soon.

10/10 Excellent

Shelley Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything it said it was. Really loved the location.
Stayed 3 nights in Dec 2023
Response from Museum Apartment Hotel on 8 Jan 2024
We are glad to hear that you enjoyed your stay with us! We hope to welcome you back again soon.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 3 nights here with my daughter. Great location - easy to walk to shopping area & restaurants. Very convenient close to waterfront & Te Papa. Nice lap pool for late night swimming
Stayed 3 nights in Dec 2023
Response from Museum Apartment Hotel on 8 Jan 2024
We are glad to hear that you enjoyed your stay with us! We hope to welcome you back again soon.

10/10 Excellent

Ramkumar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Spent a night before a flight and was conveniently close to everything. Great artwork throughout.
Stayed 1 night in Dec 2023
Response from Museum Apartment Hotel on 8 Jan 2024
We are glad to hear that you enjoyed your stay with us! We hope to welcome you back again soon.

10/10 Excellent

Deborah L

Stayed 1 night in Nov 2023

10/10 Excellent

Ryeoram

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bronwyn

Stayed 2 nights in Dec 2023

8/10 Good

siwakarn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

siwakarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art work on all levels, are an absolute delight to tickle your senses. Delicious food choices in the hotel the quiet ambience of the place in general.
Stayed 1 night in Nov 2023
Response from QT Wellington on 11 Dec 2023
We are so glad you loved our artwork and outlets! The team hope to welcome you back soon.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 1 night in Nov 2023
Response from QT Wellington on 11 Dec 2023
We can't wait to welcome you back to extra-ordinary!

6/10 Okay

Ciaran

Travelled with partner
Getting dated needs a refurb. If driving to hotel take care with directions to get there, you can end up well away from reception on the wrong side of the hotel in Wakefiled Street when the best entrance is actually on Cable Street, frustrating ...
Stayed 2 nights in Nov 2023
Response from Museum Apartment Hotel on 11 Dec 2023
Thank you for your feedback! As we are two hotels within the same building google maps does unfortunately direct you towards to designated entrances for either. We are sorry for any inconveniences this causes as often our reception team are based within the QT side.

10/10 Excellent

Stanislavs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding design
Stayed 1 night in Nov 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Daryl

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Kitchen cupboard were falling off doors didn't shut properly. Shower was mouldy.
Stayed 1 night in Nov 2023
Response from Museum Apartment Hotel on 11 Dec 2023
Thank you for bringing this to our attention, we are sorry to hear of these inconvenience! I have passed this onto our Maintenance team to look into the room.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the art work❤️
Stayed 2 nights in Nov 2023

10/10 Excellent

Gaiane, Toronto

Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ellie on 27 Oct 2023
Hi there, Thank you for taking the time to leave us a review! We appreciate all the feedback we receive. We are glad you enjoyed your time with us because we loved having you with us and hope to welcome you back sometime soon! Best regards, Museum Apartment Hotel

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
_
Stayed 1 night in Oct 2023
Response from Ellie on 27 Oct 2023
Hi there, Thank you for taking the time to leave us a review! We appreciate all the feedback we receive. We are glad you enjoyed your time with us because we loved having you with us and hope to welcome you back sometime soon! Best regards, Museum Apartment Hotel

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
A fun place to stay. fabulous art everywhere in the building. Opposite Te Papa so very handy to the waterfront too.
Stayed 2 nights in Sep 2023
Response from Ellie on 17 Oct 2023
Convenience makes all the difference, doesn’t it? We love it here too, and hope you’ll come back again soon for easy access to Te Papa. See you next time you’re in Wellington?

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good apartment and close to everything.
Stayed 2 nights in Oct 2023
Response from Ellie on 17 Oct 2023
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

8/10 Good

Julie

Travelled with group
Liked: Cleanliness
Very conveniently located to waterfront. Bathroom is too dark - need a good light to see to put makeup on.
Stayed 2 nights in Oct 2023
Response from Ellie on 17 Oct 2023
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel couldn’t fault it
Stayed 1 night in Oct 2023
Response from Ellie on 17 Oct 2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art is amazing the staff very helpful and the parking convenient
Stayed 1 night in Oct 2023
Response from Ellie on 17 Oct 2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Ellie on 17 Oct 2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, we'll be back!
Fantastic, easy check in with car valet. Cool entrance and foyer with the art on display adding to the funky atmosphere. Great room too...good size and all the amenities you'd expect. Happily recommended, and we'll be back..
Stayed 1 night in Oct 2023
Response from Ellie on 17 Oct 2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

4/10 Poor

Tomomi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023