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Rating 10 - Excellent. 320 out of 741 reviews" "
10 - Excellent
320
Rating 8 - Good. 308 out of 741 reviews" "
8 - Good
308
Rating 6 - Okay. 81 out of 741 reviews" "
6 - Okay
81
Rating 4 - Poor. 23 out of 741 reviews" "
4 - Poor
23
Rating 2 - Terrible. 9 out of 741 reviews" "
2 - Terrible
9
9.2/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
Reviews
6/10 Okay
Verified traveller
Travelled with group
8 Jan 2021
Liked: Staff & service, amenities
Friendly staff,lifts and entry doors into Hotel,side entrance in particular need a good clean
Room was compact but productive for business,. had air con, fridge, desk, comfortable bed, plenty of power points, friendly staff and decent shower. Comfortable, clean, functional, able to relax, work and not bump your elbows. Will go back.
Extremely convenient location, great to have cutlery, plates & microwave so I could get Supermarket food, a real plus. Comfy bed, desk, lounge chair, small space but everything I needed was there.
The room was quite small and the bathroom very small with no bench space to put any personal items, which makes it very awkward for a woman to get ready. The basin was so small I couldn’t fill my water bottle up.
But in saying that it is in a handy area for me and I got it for a reasonable price. It was a standard Queen room. I stayed 3 nights.
The reception staff were pleasant when I arrived.
The overall condition and cleanliness was ok but the ceiling panel holding the light in the bathroom was pushed over so the the ceiling gap was exposed. (someone must have done some maintenance and forgot to put it back)
Also they should move and vac under the bed occasionally. I dropped something and had to roll the bed over to retrieve it and it wasn’t pretty under there.
Good if you are on business, access to Lambton Quay and the Terrace. Handy to railway station.
The hotel totally suited my needs for a night in town on business. reception was closed early due to covid but they left arrangements to get the key out of hours .
Margaret
Stayed 1 night in Sep 2020
6/10 Okay
Verified traveller
3 Sept 2020
Verified traveller
Stayed 1 night in Aug 2020
8/10 Good
Dianne
Business traveller
31 Aug 2020
Liked: Room comfort
A nice overnighter
Receptionist was barely engaged - the lift and floor we were on had plaster and stains the couch in the lounge has filthy stains all over it but the rest of the room was exceptionally tidy bed was comfortable
Lovely to receive a bottle of wine as a VIP amenity. Beds were comfortable. Great location. Would have benefited from a second bathroom in a three bedroom suite.
The room was spacious and comfortable, clean and modern. No views at all, but just an overnight stay so no problem. The only issue was the very tight parking at the back round the corner. But central to town , enjoyed our stay thank you.
A good room though bathroom a bit small in a good central location with access to the Terrace and Lambton Quay.
But facilities hadn't yet opened up with limited reception and no bar/restaurant
So it was a bit ghost like
Room was half serviced (bed literally left half made, with top blanket left in a pile on the floor), staff were rude and unhelpful, on at least two occasions just ignoring us. We rang before we checked in with a question and were told that they would call us back. Still waiting. Bad communication and misinformation about facilities - it wasnt until we arrived we fpund out the restaurant is closed indefinitely and thus room service is unavailable, yet it is still advertised throughout the hotel and in the room.
This is our second stay in this hotel one before the pandemic and one during. We love the retro feel of this hotel and it has always been great value of money. It is also close to shops and restaurants.
The hotel was clearly following covid 19 rules and we felt safe staying here. They were clearly doing their best under tough circumstances. However it was very obvious that they were working on the bare minimum of staff. The restaurant was closed and it looked like the halls were undergoing a paint job that had been unfininshed. Everything understandably felt a little run down. I truely hope that they get back on there feet again soon as we do love this place.
The room was small, but well organized. We walked all over downtown Wellington, especially along the waterfront on a sunny day, so the location was great.
Excellent location, lovely room serviced daily while we were out. Great shower. Staff around if you need them otherwise left alone. Would recommend and stay here again.
Good location for exploring on foot, room quite small but suited our needs.
Need to prebook parking at hotel as local parking can be tricky/expensive.
Sara
Stayed 3 nights in Mar 2020
8/10 Good
Verified traveller
Travelled with family
17 Mar 2020
Liked: Staff & service
Fantastic location. Room was very small. Bathroom even more so. There is no room to put anything. It is an ex office block converted. Cleaning needs to be stepped up a bit. Staff casual but very helpful. Restaurant downstairs service is not that great and also cleanliness is lacking.
Verified traveller
Stayed 3 nights in Mar 2020
Response from Park Hotel on 1 Apr 2020
Kia ora,
Thank you for taking the time to provide us with feedback. I’m glad to hear you enjoyed the central location of Park Hotel. Your compliments to our staff have been passed on.
One of our priorities this year is to update our bathroom structure and we hope this will provide a solution for the sink and shelf space. We will be able to begin this work once the COVID-19 lockdown is lifted.
Sterling restaurant prides itself on quality customer service and cleanliness. I apologise that this was not the case during your stay. Your comments have been passed on to the restaurant manager to see that there are improvements in the future.
Thank you for getting in touch and the entire team at Park Hotel looks forward to welcoming you back again.
Devvrat Kaushal
Front Office Manager
Room was ok but small. All other spaces were dingy. Restaurant was dirty - did not inspire confidence. Front desk staff was ok. Location was good for the $$.
The Park is excellently located but it has got very expensive. The rooms are very comfortable and everything works well.
Two quite small towels - very stingy!
One cockroach!!!!
Great location. Nice enough room. The staff was lovely but not well trained in customer service.
Verified traveller
Stayed 1 night in Mar 2020
6/10 Okay
Scwill, San Francisco, California
Travelled with partner
11 Mar 2020
Disliked: Amenities
The room itself was fine although no plug near the desk rendered it useless for web browsing. The shabby “service entrance” Side door to get to reception was like entering a nice restaurant through the kitchen. No valet parking, although they did offer a discount voucher for the parking lot down the street.
The place felt like an office building that had been poorly converted to a hotel. When I asked for a 2nd room key, I was denied which would later be problematic as my companion and I explored the area separately. I couldn’t access the hotel late at night without walking up a steep dark alley with a flight of stairs at the top. Sorry PHLQ, but I expect more for 4 Stars. Should be 3 stars and under $100 a night.
Scwill
Stayed 2 nights in Mar 2020
Response from Park Hotel on 1 Apr 2020
Kia ora Scwill,
Thank you for taking the time to provide us with feedback and for choosing Park Hotel for your stay in Wellington.
Due to our central city location we have limited space for parking. However as you mentioned we do offer 20% discount for Clifton Carpark, and guests are able to organise this on arrival.
I apologise for the inconvenience you experienced during your stay. Unfortunately we have a limited number of key cards we can give guests. We are only able to give out more as they become available. I apologise that this was not communicated clearly at the time.
Thank you for getting in touch and the entire team at Park Hotel looks forward to welcoming you back again.
Devvrat Kaushal
Front Office Manager