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Reviews of Mercure Wellington Abel Tasman

3.5 out of 5
Mercure Wellington Abel Tasman
169 Willis St, Wellington

Reviews

7.8

Good

Rating 10 - Excellent. 259 out of 1000 reviews" "
Rating 8 - Good. 436 out of 1000 reviews" "
Rating 6 - Okay. 189 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ronesh

Average stay
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for price
Stayed 6 nights in Apr 2024

8/10 Good

Mariah

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation provided good value for money. We were offered a complimentary room upgrade on arrival, which made a great first impression. Staff are professional, friendly, efficient and responsive. We enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Reception on 11 Apr 2024
Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Warm regards,The Team At Mercure

6/10 Okay

carole

Travelled with group
Liked: Staff & service, amenities
The room was on top floor, air con unit or something on roof was extremely noisy. Rooms not sound proofed so could here little kid singing early in morning as well as people talking normally in rooms on either side.
Stayed 1 night in Mar 2024
Response from Reception on 11 Apr 2024
Dear Carole, Thank you for taking the time to review our hotel, we appreciate your feedback!Warm Regards,The Team At Mercure

2/10 Terrible

Vevesi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Mirza Aman

Stayed 2 nights in Mar 2024

10/10 Excellent

Vijini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from Reception on 2 Apr 2024
Dear Vijini, Thank you for taking the time to review our hotel!Warm Regards,The Team At Mercure

6/10 Okay

Julie

Disliked: Cleanliness, amenities, property conditions & facilities
Was very average given the expense of the place and extremely noisy! Parking was available but at a price, not the safest of areas, the light in lift for the car park had been smashed, so pitch black inside lift! Will do better hunting for accommodation next time
Stayed 1 night in Mar 2024
Response from Reception on 2 Apr 2024
Dear Julie, Thank you for your feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Warm Regards,The Team At Mercure

4/10 Poor

Roberta

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was convenient and comfortably enough, however we could hear a humming noise coming from the adjoining room going throughout the night we surmised that it must have been the heater. We were charged an extra $70.00 once we checked out for something that we were not made aware of we can only conclude that it was for the underground parking which we thought was part of the hotels service as we weren't made aware of any extra out lay cost and even though i called the reception and asked why we were charge she unfortunately couldn't explain and assured me that management would be in touch via call or email its been 4 days and I've still not had a reaponse, when on holidays you expect everything to be transparent when making hotel bookings, not extra costs added after youve checked out we still don't no what the extra $70 dollar cost was for as there wasn't a mini bar we can only assume it was for parking and it cost $35.00 a night to make matters worse the parking area was tight and pokie. I will not be recommending this place to family and friends in NZ or Australia

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a Wellington Stay
Stayed 2 nights in Mar 2024
Response from Reception on 2 Apr 2024
Dear Michael, Thank you for taking the time to review our hotel! We are glad you enjoyed our location and your stay with us!Warm regards,The Team At Mercure

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were friendly and the place was nice but very dated. Could do with a paint & repairs, peeling paint in bathroom above shower and no double insulation on Windows so incredibly noisy, hence not much sleep at all. Would not recommend because of this
Response from Reception on 2 Apr 2024
Dear Lisa, Thank you for your feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to continue to improve.Warm regards,The Team At Mercure

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, bars, and food around the area.
Stayed 1 night in Feb 2024
Response from Reception on 19 Apr 2024
Dear Tony, Thank you for reviewing our hotel. We look forward to seeing you again in the future.Warm Regards,The Team At Mercure

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness
Central position so easy walking to places of interest including wide selection of food outlets.
Stayed 2 nights in Feb 2024
Response from Reception on 19 Apr 2024
Dear Sue, Thank you for reviewing our hotel. We look forward to seeing you again in the future.Warm Regards,The Team At Mercure

6/10 Okay

YASUAKI

Liked: Staff & service
Disliked: Cleanliness
Staffs were friendly, but there mold around the room, and windows’ handles were broken.
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top location for Wellington convenience. Walk to most central Wellington dining and abundance of cafes nearby.
Stayed 2 nights in Jan 2024

4/10 Poor

jacquelene

Disliked: Cleanliness, property conditions & facilities
The front desk staff and cleaners very friendly . The room had no air con and very hot . The bathroom no ventilation. As we had to keep the windows open for ventilation the noise from the street below dry noisy and unsafe to go out in the evening due to the drunks. The cafe should be turned into a coffee shop where you could wait or entertain visitors all day hours
Stayed 4 nights in Jan 2024

10/10 Excellent

jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

dave

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. A very central spot to stay at
Stayed 4 nights in Jan 2024

8/10 Good

Te Amohaere

Travelled with family and small children
Disliked: Amenities
I liked the style and it’s convenient for a short stay. The room is quite small claustrophobic almost. No air conditioning but had a fan and heater however the fan must blow the dust around cause there was allot of dust buildup on the headboard of bed. Also you can hear noises And others through the walls which was quite disruptive at times during sleeping. Very suitable for affordable price. It’s the first and last time we’ll be staying there ever again.
Stayed 1 night in Jan 2024

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Fantastic unit with all we needed! Maybe an air con might be good at this time of year as only one window at a height so not enough air flow. Great staff at reception, clean room and bathroom. Perfect location for walking the city.
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Having to sleep with the window open due to no air con on a busy street meant a lot of noise, hot and humid sleep.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air con!!!!
Our room had No air conditioning - in the heat of summer it was Terrible!!!! We checked in late due to arriving on the ferry. When we got to the room we called the “24/7 front desk” to ask about the AC and spoke to a security guard who initially said he couldn’t really help us after hours with our issues and couldn’t change our room. We advised this was unacceptable and he called back offering to move us. Around 8:30am someone let them selves into our new room without knocking while I was still in bed and my husband was showering. Onside parking was not available it was a car park near by which was difficult to navigate and very tight to drive round …. A terrible experience and would 100% not recommend this place to stay.
Stayed 1 night in Jan 2024

4/10 Poor

Akash

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024

4/10 Poor

Liam

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

RP

Disliked: Staff & service
One night stay
Our short stay was OK, our room was a little basic with the bathroom fine in terms of facilities, although the toilet roll holder was hangings out of the wall precariously as if to fall at any moment. In the room the TV was wonky, but the bed comfortable. The room lacked USB points and the single plug socket meant all charging was from one point, and very slow. " The carpark was full "as we were told" so parked next door in public carpark, for same price
Stayed 1 night in Dec 2023

8/10 Good

Gary

Stayed 4 nights in Dec 2023

10/10 Excellent

brendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and really loved my room and will definitely stay again and i was really happy with condition of room highly recommend give this property a A
Stayed 2 nights in Dec 2023

8/10 Good

Luseane

Stayed 1 night in Dec 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, super clean room, very friendly and helpful staff
Stayed 1 night in Dec 2023

10/10 Excellent

Amelie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, located near by loads of restaurants, bars, venue and shops. Perfect for a girls trip.
Stayed 2 nights in Dec 2023

4/10 Poor

Chainey-Lee

Disliked: Amenities, property conditions & facilities
Room was not ready at 2pm. Dated interior of room, not how advertised online. Bed was average, didn't sleep well. Breakfast was fine but I didn't realise until check out that it was included in the room price.
Stayed 1 night in Dec 2023

10/10 Excellent

Una E P

Stayed 1 night in Dec 2023

6/10 Okay

Margo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Mercure is old and needs a facelift. No fan in the bathroom and very dated. Shower did have good water pressure . Good location but overall very dated
Stayed 2 nights in Dec 2023

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location with excellent bus service and walking distance to New World and restaurants.
Stayed 5 nights in Nov 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Des

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above reasons.
Stayed 2 nights in Nov 2023

8/10 Good

Dors

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Easy access, transport options; room was basic but nice, facilities could benefit from some paint however was clean and well presented; staff were awesome, friendly and helpful; parking availability is good for smaller to medium sized vehicles. Great location for in town events and walking to city
Stayed 2 nights in Nov 2023

6/10 Okay

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a clean comfortable room, staff were friendly and helpful. Unfortunately we did not feel the condition of the property was up to standard.
Stayed 4 nights in Nov 2023

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great, looked recently updated however it had a door joining it to another room. I could hear the neighbours so clearly they may as well have been in my room. I asked to switch rooms. This was acommodated quickly and easily. The new room was officially a downgrade from what i had booked , but was fine, and I was given a refund of the difference in price. The staff were friendly and helpful. As they say "its the putting it right that counts".
Stayed 1 night in Nov 2023

6/10 Okay

Qian

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Anuja

Business traveller
Disliked: Amenities, property conditions & facilities
No microwave in the room. Room service online available during weekdays but not weekends. No pen or paper in the room. Only freeview channels on TV. No sky channels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff, helpful, reliable, smiley. I definitely will be back when in Wellington and will recommend. Receptionist was amazing!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
When I pointed out that the view of the room wasn't the type of view on the photos when I booked. They immediately came up with a better room
Stayed 2 nights in Oct 2023

6/10 Okay

Graeme

Business traveller
Liked: Cleanliness, staff & service
Staff were very nice. Hotel getting very dated. Street noise was terrible.
Stayed 3 nights in Oct 2023

8/10 Good

Nelma

Stayed 1 night in Oct 2023