View from room

Reviews of James Cook Hotel Grand Chancellor

4.5 out of 5
James Cook Hotel Grand Chancellor
147 The Terrace, Wellington

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1019 reviews" "
Rating 8 - Good. 367 out of 1019 reviews" "
Rating 6 - Okay. 117 out of 1019 reviews" "
Rating 4 - Poor. 48 out of 1019 reviews" "
Rating 2 - Terrible. 28 out of 1019 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

UTPAL

Liked: Cleanliness, staff & service, amenities
The only thing I have to say James Cook hotel is very conveniently located, easy access to pier, restaurants, transportation.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jesh

Disliked: Cleanliness, property conditions & facilities
The window had a leak and cold air blowed all night. Since it was a windy night, it felt like train was passing all night with the sound of compressed air howling. The property looks like 3 star at best. The bathroom looks old and faded.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was courteous. The facilites were well maintained and access to other venues was excellent . The food served was exquisite.
Stayed 5 nights in Mar 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amani, Auckland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel are awesome!
Stayed 3 nights in Mar 2024

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy indeed. Excellent location. Water pressure in the shower was a bit low, but that is easy to cope with. Instructions for using the TV remote would be helpful. Not everyone works that out intuitively.
Stayed 5 nights in Mar 2024

10/10 Excellent

Amani, Auckland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy hotel with friendly efficient staff.
Stayed 2 nights in Mar 2024

8/10 Good

Edwin, Campbell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just another average hotel, not bad not great
Stayed 2 nights in Mar 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Wellington
Stayed 2 nights in Mar 2024

10/10 Excellent

Krista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Would definitely come again if in the area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kellyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative thing I would say. Please ask if we are done with our plates before you take them off the table. Very rude. I would have fork in hand and she would be taking my plate. Other than that the stay was wonderful.
Stayed 3 nights in Mar 2024

8/10 Good

Sheralee

Travelled with group
Liked: Cleanliness, staff & service, amenities
Really lovely staff, super thoughtful and helpful! We loved the good mornings from the staff including the cleaners. However, the beds them selves and the bedding is really average. The morning of check out 8:30-9am we were sleeping and a staff member had lightly knocked on our door and entered before we yelled out we were still in there. An announcement of some sort would have been appreciated especially since we are two females. Check out is at 10am. Other than that loved that there were cafes and facilities on site.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 2 nights in Mar 2024
Response from Rishab on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback! Guest Services ManagerRishab Gulati

6/10 Okay

Jo

Travelled with family and small children
Liked: Cleanliness
Nice location, but the room was very dated and carpet smelled funny.
Stayed 1 night in Mar 2024

6/10 Okay

Tania

Travelled with partner
Have stayed before which was great. This time, it was very average.
Stayed 1 night in Mar 2024

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to have carpark & easy walking distance to facilities.
Stayed 1 night in Mar 2024

8/10 Good

David

Stayed 1 night in Mar 2024

4/10 Poor

Fiona

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was okay and but the toilet in our bathroom was installed right next to the wall with no leg room.
Stayed 1 night in Mar 2024

8/10 Good

Yvonne

Travelled with group
Liked: Amenities
Great location, have stayed before and would be happy to return.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as usual at The James Cook. Perfectly located and the staff are always very helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit tired - have had better at this hotel. Location and convenience was a bonus.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great location for hotel in city center, and parking was convenient!
Stayed 3 nights in Feb 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to Lambton Quay, shopping and cafes
Stayed 2 nights in Feb 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom well priced and had all facilities you would expect. Full buffet breakfast very reasonably priced.
Stayed 1 night in Feb 2024

10/10 Excellent

Krystyna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique rooms with very high ceilings! Great outdoor patio space.
Stayed 2 nights in Feb 2024

8/10 Good

Dolores, Redcliff

Stayed 1 night in Feb 2024

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, but food very expensive
Stayed 2 nights in Feb 2024

6/10 Okay

Rita

Travelled with partner
Liked: Cleanliness, staff & service
We are travelling down the islands, mainly staying in Airbnb but decided to stay at the Cook hotel for this part of our trip. The staff were helpful and responsive. The downstairs lobby area was modern and bright, however the room we had on the 17th floor was dated and was desperately in need of bringing into the 21st century. Everything worked ok though, which I think was the only reason we stayed. The bnbs have been much better and a cheaper option.
Stayed 1 night in Feb 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great room, the room service was tops
Stayed 3 nights in Feb 2024

10/10 Excellent

tom

Travelled with partner
Liked: Amenities
Daniel at the front desk was very helpful and went above and beyond.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Travelled with group
Great location
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above.
Stayed 2 nights in Feb 2024

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy walk to Sky Stadium.
Stayed 2 nights in Feb 2024

2/10 Terrible

EMERALD GUTIERREZ

Stayed 1 night in Feb 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are clean, it's an older hotel so out dated. The elevators can be confusing as to which elevator goes where.
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024

6/10 Okay

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to remind the guy that checked us in about vip perks. We weren't offered a free room upgrade. We booked the buffet dinner which was average for the price we paid. Dessert was probably the highlight of the buffet Overall would stay again.
Stayed 1 night in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Neta, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced accommodation that was suitable for us and our 2 teenage sons. Location made everything close Cuba street shops to Te Papa we didn’t need to drive anywhere. From the supermarket to dining options everything was close by. Loved the Nikau Cafe, dining at the Whitby restaurant for breakfast was affordable and delicious with a tasty range of wholesome foods to kick start the day. Definitely will be back. Location price and parking was on point. A special mention to Oliver at front desk who was great with genuine service with a smile! Thanks so much
Stayed 3 nights in Jan 2024

2/10 Terrible

Tyler

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property had stated there was no hold on card and had nothing about parking when booking. When arriving they stated parking would be an extra $30 alongside an extra $100 hold. This information was not stated when booking. They said they would refund after I have contacted the third party site, when theyve been contacted, straight to voicemail. Defiently DO NOT RECCOMEND!
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent room. Loved the harbor side lounge.
Stayed 1 night in Jan 2024

8/10 Good

Xuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good,
Stayed 2 nights in Jan 2024

8/10 Good

Laarni

Travelled with family
Liked: Property conditions & facilities
Close to everything.
Stayed 2 nights in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good , nice clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Brendon

Stayed 4 nights in Jan 2024

10/10 Excellent

John, Great Yarmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way including the restaurant and lounge bar. A must stay for Wellington visitors. Its position wash close to all the attractions.( walking)
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Location was terrific. Good connection to Lambton Quay
Stayed 2 nights in Jan 2024