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Reviews of Bucket Tree Lodge

2.5 out of 5
Bucket Tree Lodge
1 Boscobel Lane, Wellington, Wellington

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 56 reviews" "
Rating 8 - Good. 22 out of 56 reviews" "
Rating 6 - Okay. 9 out of 56 reviews" "
Rating 4 - Poor. 6 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely one bedroom suite. Plenty of space. Worth a visit just to see the amazing bucket tree!
Stayed 1 night in Feb 2024

8/10 Good

Sue

We had the accessibility suite and the managers couldn’t have been more helpful with our requests
Stayed 3 nights in Jan 2024

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was clean, tidy, great cooking facilities, loved the shower and bathroom. Staff are friendly. Lovely garden and surrounding pathways and trees. However, it was very close to the railroad tracks and it sounded like a train passed through the unit several times during the night. Ear plugs were provided but it didn’t stop all the noise.
Stayed 1 night in Dec 2023

8/10 Good

Seiuli Terri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for great service especially when we got in close to midnight. Appreciate how stress free abd safe lodge was during our stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few nights. Don't be put off by the train tracks, they were not an issue. Super friendly and helpful team.
Stayed 2 nights in Nov 2023

8/10 Good

Hone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place and people were lovely, room was spotless with every convenience from home. Loved ot amd would come back, Very thin roofing tho, could hear the people above us "All Night!" :) ..
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay.
Conveniently located close to Wellington with a variety of dining opportunities available within a few minutes drive. Well appointed room, surroundings were quiet and attractive. Would recommend.
Stayed 1 night in Sep 2023

8/10 Good

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and tidy
Stayed 1 night in Aug 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Cold
Very cold, one panel heater on the wall couldn’t cope with the low temperature and really high ceiling in the room. Slept with the heater on full all night, along with all the blankets in the room. Tv kept loosing reception, and with only 2.4Gb of free wifi, streaming anything was very difficult. I have stayed in worse places, but I have also stayed in a lot better for the price
Stayed 1 night in Aug 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff with modern and clean rooms
Stayed 1 night in Mar 2023

2/10 Terrible

David

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2023

8/10 Good

Mike

4/10 Poor

Nick

Liked: Staff & service, amenities
Disliked: Cleanliness
Room had a bad smell and it was not nice. My bed spread had a very small patch of blood at the bottom
Stayed 1 night in Dec 2022

4/10 Poor

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly people but be prepared for the train that runs all night right beside the property! Bring your earplugs!
Stayed 2 nights in Sep 2022

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to stay, very clean and quiet with everything you might need in the rooms while you stay. Staff were very friendly and quick to help. Convenient on site parking in a good location that is a close enough drive when needing to go to wellington. will definitely be staying again.
Stayed 2 nights in Aug 2022

4/10 Poor

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean, tidy and spacious. Problem was the train seemed right outside and room vibrates when it goes which is a lot, and very loud. Under the train bridge homeless people gather to sleep just a stones throw away and could look up to my unit, I felt unsafe leaving to get to my car at night. Shame because otherwise quite nice.
Stayed 2 nights in May 2022
Response from Murray Owner on 15 May 2022
We have owned and operated this property for 28 years and never received comments like these before. There is no issue with people sleeping under the train bridge. Tawa is a very safe area. Yes there can be train noise but it is a best 3/4 trains nightly. The Motel you were in is 1 & 1/2 stories higher than the public pathway behind the property and no one can look into the room..

2/10 Terrible

Sue, Remuera

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The male owner has a bad attitude & he accused us of having extra guest staying over. The microwave smelled like curry. The noise is a problem, the motel is situated next to the train tracks & you can hear the noise from the unit upstairs (footsteps & banging) No wifi.
Stayed 1 night in Dec 2020
Response from Murray Owner on 15 Dec 2020
There is WiFi and we have ratings in above 9 from feedback on other sites. The room compendium has a full page of comprehensive details and you can always seek assistance as other do.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Its charming, clean and really really lovely. Hostess Lyn friendly and helpful soul. Loved my one night at Bucket Tree Lodge.
Stayed 1 night in Mar 2020
Response from Lynn on 18 Mar 2020
Thank you for staying with us and your positive feedback. Very much appreciated, Lynn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Murray & Lynn on 10 Jan 2020
Thanks for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Murray & Lynn on 10 Jan 2020
Thanks for your generous feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Easy & convenient to friends out of Wellington Avoided the carpark inner city charges etc
Stayed 1 night in Nov 2019
Response from Murray & Lynn on 10 Jan 2020
Pleased it worked out well for you, hope to see you again sometime

4/10 Poor

Chenoa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
You people
We were in Tawa for my wedding I had booked accommodation for four people for two nights however was accused of having an extra person even though I didn’t go back to the motel for the second night? Honest mistake on their behalf however the tone was very intentional. Now I booked from Oz so wanted to support the local businesses and when my friends were spoken to they were labelled “you people”? How very sad that customer service was the let down as everything else was perfect.
Stayed 2 nights in Oct 2019
Response from Murray & Lynn on 10 Jan 2020
Your comments have been noted.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The place smells like old people, the sound from the upstairs room kept us awake and the service of the welcome was the worst I have ever received and I stay at motels every week I would never stay there again, returned the key didn’t even get a thank you
Stayed 1 night in Sep 2019
Response from Owner on 25 Sept 2019
Thank you for your response. Your comments do not reflect the scores given by other guests. We acknowledge there is a sound issue and are presently attending to this as best as possible. This motel was totally refurbished less than 4 years ago with new kitchen bathroom etc. and there is no evidence of smell at present. You are the only guests to have commented as such

6/10 Okay

Verified traveller

Room was too hot. It was quite noisy too in the morning.
Stayed 1 night in Dec 2018
Response from Murray on 10 Jan 2019
We are unable to respond to this review as the review was Anonymous and do not know the type of room occupied./ Our large Motel/Apartments have Air Con and the rest have fans. Next time you have an issue like this contacting the manager may help to have situation rectified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great owner/hosts...enjoyed our wks stay here. Yes will stay there again. Thanku Aleki n Theresa
Stayed 7 nights in Dec 2018
Response from Murray & Lynn on 8 Jan 2019
Thanks for your positive feedback. We look forward to seeing you again

6/10 Okay

Sasha

Liked: Staff & service
Disliked: Property conditions & facilities
Not the best
Sorry but don’t expect to pay these prices for a room under renovation, bathroom had a wall of tiles missing and only half of the rest was grouted. Bed comfy, curtains let in so much light was awake when sun came up.
Stayed 1 night in Nov 2018
Response from Murray & Lynn on 8 Jan 2019
Than you for your comments.. The tiles are being repaired this month after the cracking to wall in question has been fixed by our builder

6/10 Okay

Martha, New Zealand

Liked: Room comfort
Disliked: Staff & service
Ok hotel and room is adequate. Value for money, however, the reception staff could have been more welcoming.
Stayed 1 night in Nov 2018
Response from Murray & Lynn on 21 Nov 2018
Thank you for your comments and taking the time to do so

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Convenient location
A few issues; We should have been told that you are renovating The bathroom tiles were not finished and not grouted A humming noise outside the room (12) during the night The aircon / heatpump cannot handle the room limited internet access confusing entrance (especially when arriving in the dark) No off season (winter) rates -and staying while renovating bathroom amenities like soap and shampoo are minimal no bathroom heater
Stayed 2 nights in Jul 2018

8/10 Good

Grant, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
The motel had good location for our needs, and was clean and well presented. The only issue we had was the inter -room sound proofing is very poor, and we could hear everything going on above and beside us! We could hear the trains but they were not too loud - at least for the Saturday night that we stayed. Otherwise a pleasant stay, thank-you!
Stayed 1 night in Mar 2018
Response from Murray & Lynn on 3 Apr 2018
As we refurbish the motels on the top floor we are attending to sound proofing of the floors. The Bedrooms and Bathroom have had extensive soundproofing over the last 12 months with the window in the bedroom having laminated glass installed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay
Mostly good but needs clearer instructions re use if wifi and microwave!
Stayed 1 night in Mar 2018
Response from Murray & Lynn on 4 Apr 2018
All our microwaves have isolating switches at the kitchen bench as this means the microwave can be turned off without unplugging. Guests do not like the microwave lights flashing at night. If you are having an issue please call the owner. We are happy to assist.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great access to Wellington
Nice place but beware to be close to the railway is a plus and a minus
Stayed 2 nights in Mar 2018
Response from Murray & Lynn on 3 Apr 2018
Thanks for your comments and staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Should have had a fan available for those terribly hot nights had to have all the windows open
Stayed 3 nights in Jan 2018
Response from regards Murray on 1 Feb 2018
In 4 years owning this establishment we have never experienced weather such as what we currently have and thus no need for fans. We have purchased some over the last few days but having difficulty tto procuring enough. Thanks for advising of the situation

8/10 Good

t, nz

Liked: Cleanliness, staff & service, room comfort
Comfy for all
Nice place, very close to train, Was undergoing renovations so things weren't finished in our room, but will be fantastic when done. We would stay again
Stayed 2 nights in Jan 2018
Response from Murray on 24 Jan 2018
Thanks for taking the time to reply. Pleased our progress so far has been worthwhile. Regards Murray

10/10 Excellent

Alice, Rough & Ready, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, right next to metro train stop
Very clean room with nice amenities in Executive Suite, could cook dinner if you wanted to. Owner/manager was very helpful and informative about location and transportation. Car not needed, as train station within easy walking distance. 12 minute train ride into Wellington.Out of town of Wellington, and there may be restaurants nearby, but we didn't see much within walking distance. However, manager pointed out large grocery store within walking distance (uphill), where you could buy food for any meal and prepare in room.
Stayed 1 night in Nov 2017
Response from Murray & Lynn on 29 Nov 2017
Thanks ever so much for taking the time to reply. We are pleased you found our property of a nice standard. We try hard so this confirmation of our effort is greatly appreciated. Regards Murray & Lynn

8/10 Good

Irene, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, close to shops
Hotel is good for me. Definitely will go back and stay there next time
Response from Murray & Lynn on 20 May 2017
Thank you for taking the time to provide us with feedback, it is very much appreciated. Regards Murray & Lynn

4/10 Poor

Steve, Northland NZ

Liked: Cleanliness
Disliked: Property conditions & facilities
Overpriced, very average motel
Motel under renovation - our room incomplete, with unfinished tiling/grouting in the bathroom. The room rate was too high considering the condition and facilities. The price booked through Wotif was far higher than the rate quoted on the motel website. This makes it difficult the understand what value is added by booking through Wotif. All in all I thought this was poor value for money compared with other NZ motels I have stayed in.
Response from Murray on 16 Apr 2017
We are charged commission on this site hence the greater tariff. Our best tariff is through booking direct.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude owner and terrible service
Owner was rude, my father in law was accused of smoking in the room when really it was just dirty. Also accused him if having two people stay in the room very aggressively after he found two cups were used. The room I paid for was for two people anyway so I don't understand his problem even though only one person stayed there. My mother in law had a separate room booked. The condition of the room was crap for ,$169. Extremely rude owner. I will never be using them again for visiting family.

10/10 Excellent

Shlomo, home

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent...but!
if it wasn't for the train outside my window I'd give it a perfect 10
Response from General Manager on 14 Nov 2016
Thank you for your kind review. Yes the train has it's advantages being one stop from the city but the freight trains can be a bit noisy. Kind regards Lynn and Murray

8/10 Good

Nessa, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and tidy, close to train station and town centre, the owners are lovely friendly people. Would stay again.
Response from Bucket Tree Lodge on 10 Oct 2016
Sorry we have taken a little while to respond. We did appreciate you taking the time to offer a review. Regards Murray & Lynn

10/10 Excellent

Therese, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated room, very clean.
Close to transport, accessible. Quiet. Great amenities. Just like living at home.
Response from Bucket Tree Lodge on 10 Oct 2016
Thank you for your really positive response. Kind thanks Murray & Lynn

8/10 Good

Mark, Motueka

Liked: Cleanliness, staff & service, property conditions & facilities
Fitted Purpose
Arrived to find a nice man who had warmed the room and showed us where to park in the dark at the time of arrival aroun 7pm.
Response from Bucket Tree Lodge on 10 Oct 2016
Thank you for your comments. We are aware that the motel needs maintenance. It is our plan to do up the Studio Motels next year which will include a Kichenete.

8/10 Good

Steven, New Zealand - Auckland

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Moderate; Service: Friendly; Cleanliness: Spotless;

6/10 Okay

Lisa, New Zealand - Auckland

10/10 Excellent

Rodney, New Zealand - Taranaki

Liked: Cleanliness, staff & service, property conditions & facilities
Not far from the supermarket and adjacent to trains

10/10 Excellent

Rowena, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless; Excellent host. Explained everything clearly and made it easy to check in/out.

6/10 Okay

emma, New Zealand - Manawatu

Disliked: Cleanliness, property conditions & facilities
Facilities: unfinished; Value: Average price; Service: Inoffensive, Sufficient; Cleanliness: Lacking;

10/10 Excellent

Mel, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Flawless; Cleanliness: Spotless;

8/10 Good

Colin, New Zealand - Bay of Plenty

Liked: Cleanliness, staff & service
Facilities: Modest; Value: Acceptable price; Service: Friendly, Courteous; Cleanliness: Pleasant;

8/10 Good

Josephine, New Zealand - Hawkes Bay

Liked: Cleanliness
Facilities: oldish but good; Value: Affordable; Cleanliness: Spotless; had a good weekend