In-room safe, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Hampton Inn By Hilton Wausau

2.5 out of 5
Hampton Inn By Hilton Wausau
615 S 24th Avenue, Wausau, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 436 out of 629 reviews" "
Rating 8 - Good. 147 out of 629 reviews" "
Rating 6 - Okay. 32 out of 629 reviews" "
Rating 4 - Poor. 11 out of 629 reviews" "
Rating 2 - Terrible. 3 out of 629 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darcie

Business traveller, Travelled with partner
Very friendly
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 6 Mar 2024
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!

10/10 Excellent

Magdalena

Stayed 1 night in Feb 2024
Response from Assistant General Manager on 22 Mar 2024
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!

10/10 Excellent

dawn

Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 20 Feb 2024
We appreciate the 5-star ranking of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations!Thank you for staying with us! We look forward to the next time you and your family visit us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 12 Feb 2024
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations!Thank you for staying with us! We look forward to the next time you and your family visit us!

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 12 Feb 2024
We appreciate you taking the time to share your experience with us.Thank you for staying with us! We look forward to the next time you and your family visit us!

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 23 Jan 2024
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations!Thank you for staying with us! We look forward to the next time you and your family visit us!

10/10 Excellent

Tami

Stayed 1 night in Dec 2023
Response from Assistant General Manager on 16 Jan 2024
We appreciate the 5-star ranking of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations!Thank you for staying with us! We look forward to the next time you and your family visit us!

10/10 Excellent

Timothy, Dorchester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 12 Feb 2024
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations!Thank you for staying with us! We look forward to the next time you and your family visit us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy to get to
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 29 Nov 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

6/10 Okay

Kang

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rented a rm for 5 totaling $290 two night stay for family Thanksgiving event in the area. 1 star for Staff bc they were as accommodating as they could be. 2 stars for decent Complimentary breakfast. Pumpkin spice waffles&Mango water, memorable. Warm biscuits&gravy were fulfilling. Had other decent breakfast choices and toppings. 3 stars for quiet, safe location. My only complaint is this location needs to upgrade their tech for the keycards. Concierge tried renewing cards several times and after going up and down the elevator from 1st to 3rd floor 6x Finally staff comes with and use their master key and still no luck opening our door which had our two teenager boys fast asleep inside room and to which we could not awake to no avail w/out bothering other costumers. Ended giving us the empty connecting rm free of charge after an hour of hassle by this time it was now 1:45am my husband,9yrold and myself were heavily exhausted. Was very inconvenienced but the staff was calm and tried her best to solve the situation. After giving us the room, was told we'd be given new keycards but didnt say when so another hour of lost sleep just waiting for her to return which she never did atleast within the hr until exhaustion took over and I'm asleep. Too tired to request for toothbrush/paste. Never got new keys but no matter since checkout was next morning anyway. Would love to come back but afraid of having to deal with this issue again so late at night. -2 stars for inconvenience & tech.
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safe was very pleasant!
Stayed 2 nights in Nov 2023
Response from Hampton Inn on 6 Nov 2023
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!

10/10 Excellent

Kevin, Whitelaw

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room.
Stayed 1 night in Oct 2023
Response from Hampton Inn on 6 Nov 2023
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody from the front desk to the cook were all pleasant, helpful and accommodating
Stayed 3 nights in Oct 2023
Response from Hampton Inn on 27 Oct 2023
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations!Thank you for staying with us! We look forward to the next time you and your family visit us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 5 Oct 2023
Our team greatly appreciates your 5-star review! We hope to see you again soon!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Assistant General Manager on 5 Oct 2023
Our team greatly appreciates your 5-star review! We hope to see you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
We had a great stay at this hotel. It is in a great location, is clean, has modern updated decor. The service was great.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 4 Oct 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time at our hotel! We look forward to your next stay.

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and hot tub Clean rooms Comfortable beds
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 2 Oct 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

8/10 Good

LaVonne

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 23 Oct 2023
Thank you so much for your comments. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value, and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure.

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 2 Oct 2023
Thank you for the 5 star review! We look forward to seeing soon!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 15 Sept 2023
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet and pool were our favorite parts of this property. Would definitely stay again!
Stayed 1 night in Sep 2023
Response from AGM on 5 Sept 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and was very clean.
Stayed 1 night in Aug 2023
Response from AGM on 31 Aug 2023
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations!Thank you for staying with us! We look forward to the next time you and your family visit us!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AGM on 21 Aug 2023
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!

10/10 Excellent

Mary K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AGM on 16 Aug 2023
Thank you for the 10/10! We hope to see you again soon!

10/10 Excellent

Matthew

Stayed 1 night in Jul 2023
Response from AGM on 22 Aug 2023
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023

10/10 Excellent

MEGAN, RIO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are not super fancy, but had everything we needed for a comfortable place to spend the night. I was really impressed with how clean everything was - this was the cleanest room we've ever stayed in. From the bathroom surfaces to the bedding and the floor - I was really impressed! The staff was extremely friendly, and the continental breakfast had a lot of different options. I would absolutely recommend this hotel!
Stayed 1 night in Jul 2023

10/10 Excellent

Cheerie

Stayed 1 night in Jul 2023

10/10 Excellent

Douglas W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Expectations
We have been majorly disappointed at the last few Hampton’s we have stayed at, and contemplated not booking again. This Hampton met all the expectations we have come to expect. All was perfect from check in to check out. Staff was excellent.
Stayed 1 night in Jul 2023

4/10 Poor

lawrence

Stayed 3 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter m

Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling with two children and it was important to me to stay at a place that was quiet and where I felt safe. I was greatly impressed with the number of breakfast options both hot and cold. All in all it was just a very relaxing stay
Stayed 2 nights in Jun 2023

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always helpful. Property inside and out is always well maintained. Family friendly.
Stayed 1 night in Jun 2023
Response from agm on 20 Jun 2023
Thank you for the 5/5! We are glad to hear interactions with staff and hotel maintenance were to expectations and we hope to see you again soon!

10/10 Excellent

Migdalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from agm on 20 Jun 2023
Thank you for the 10/10! We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from AGM on 12 Jun 2023
Thank you for the 10/10! We hope to see you again soon!

10/10 Excellent

Kris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from agm on 2 Jun 2023
Thank you for 5/5! We hope the stay was enjoyable and hope to see you soon!

10/10 Excellent

Kelsi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family stayed only for one night, but it was great. Pool hours (7AM-11PM) we awesome with having young children eager to swim. Kept very warm so could easily stay in there for quite some time. Hotel room was very clean, modern. Staff were very friendly and accommodating.
Stayed 1 night in May 2023
Response from agm on 2 Jun 2023
Thank you for 5/5! We are glad to hear our property was able to accommodate for the family and glad to hear the kids were able to have fun! We hope to see you again!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at this particular hotel, very pleased with our stay, we always choose Hampton when we travel, with three kids it helps to have free breakfast on site, it’s always good with lots of variety.
Stayed 2 nights in May 2023
Response from agm on 2 Jun 2023
Thank you for 10/10! We are glad to hear your expectations were met with having a family and was able to enjoy the hot breakfast provided! We hope to see you again!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Just what we expected: a clean room, friendly staff, great breakfast area.
Stayed 3 nights in May 2023
Response from agm on 2 Jun 2023
Thank you for the 5/5! We are glad to hear expectations were met and we hope to see you again!

10/10 Excellent

Emily

Stayed 1 night in May 2023
Response from agm on 20 Jun 2023
Thank you for the 5/5! We are glad to see your stay was enjoyable and we hope to see you again soon!

10/10 Excellent

Daniel

Stayed 1 night in May 2023
Response from agm on 2 Jun 2023
Thank you for 5/5! We hope to see you again soon!

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2023
Response from agm on 8 May 2023
Thank you for taking your time to provide to let us know about your stay. We are glad to hear you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jean

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from agm on 8 May 2023
Thank you for 10/10! We hope to see you again soon!

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We were there for a sporting event for the weekend. Staff treated parents and kids kind of rudely. Got yelled at for sitting in lobby after “10 pm quiet time “talking with other patents. Where there are not any rooms close to the lobby to disrupt. Had to sign a special waver stating all theses rules and such since we were there for a sporting event! No other regular guest had to. Also states had to accompany you child up to age 18 years old at all times on the property. Never have I ever done that in my life. I could see when kids are younger but not teenagers that are responsible and respectful.
Stayed 2 nights in Mar 2023
Response from agm on 4 Apr 2023
Thank you for taking your time to provide your experience with your stay. The hotel does have the Code of Conducts to be reviewed and signed by the team and families but it is also posted in the public areas for other guests as well. Please reach to the hotel at anytime if you would want to discuss into further. Thank you.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from agm on 4 Apr 2023
Thank you for the 10/10! We hope to see you again soon!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2023
Response from agm on 4 Apr 2023
Thank you for the 5/5! We hope to see you again soon!

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from agm on 4 Apr 2023
Thank you for the 10/10! We hope to see you again soon!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Easy to self check in and out. Quiet nights sleep too! We were not there for long but it was good.
Stayed 4 nights in Mar 2023
Response from agm on 4 Apr 2023
Thank you the 5/5 and glad to hear you enjoyed your time here! We hope to see you again soon!