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Reviews of Suburban Studios Waterloo

2 out of 5
Suburban Studios Waterloo
2056 LaPorte Rd, Waterloo, IA

Reviews

7.4

Good

Rating 10 - Excellent. 76 out of 204 reviews" "
Rating 8 - Good. 51 out of 204 reviews" "
Rating 6 - Okay. 31 out of 204 reviews" "
Rating 4 - Poor. 29 out of 204 reviews" "
Rating 2 - Terrible. 17 out of 204 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Grace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, stains and hair on the sheets, and the room smelt.
Stayed 3 nights in Apr 2024

2/10 Terrible

Keli

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a spot on carpet looked like a huge blood stain things were dirty and smelled like marajuana reallly bad .... i would have like to have a different room but the desk person didnt seem to think the hudge spot on floor was a deal ..... Id like to request a free night stay for what i delt with if possible
Stayed 1 night in Mar 2024

10/10 Excellent

Jose j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Kimberly

Travelled with partner
Disliked: Amenities
The stay was great a big spacious suit hotel was very quiet. I feel like house keeping should do a better job there was torn paper behind the TV and under coffee table also toilet seat was broke.
Stayed 1 night in Mar 2024

6/10 Okay

Shannon

Liked: Cleanliness, property conditions & facilities
One of the staff members came and picked up the money for 2 days. Saturday to Monday. When I went to check out the situation later, she swore I owed money, and even yelled at me. I only had 200 dollars gave her 160 booked the reservation and 156.00$ was what I owed. Yet she put her foot in her mouth when she described the bills 5 twenty dollar bills, 1 fifty dollar bill, and a 10 dollar bill. Yet she tried to say that I owed her. No she still owes me 3 dollars. With my situation I feel she was trying to get over on me. And she was very unprofessional, and disrespectful. Other than that I feel that they are nice rooms and I'm very happy with the rest of the staff.

2/10 Terrible

Cecilia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Chad

Stayed 1 night in Jan 2024

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
decent
decent. better than expected for the price. only complaint is pool closed for "covid" think we are well past that.
Stayed 1 night in Dec 2023

4/10 Poor

Kenneth

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The rooms smelt Smokey ,One room the TV was not working and another room we needed clean sheets. The staff was very friendly.
Stayed 1 night in Dec 2023

4/10 Poor

Caroline

Disliked: Cleanliness, amenities, property conditions & facilities
Room was supposed to be a queen suite. The bed was definitely not a queen but rather a full, the walls looked like someone splattered food or something on them, the chair had the head area completely rubbed out, there were sprays of cleaner all over the microwave, and the freezer looked like someone had brought raw meat in and let the juices bleed all over it. Was overall very gross. Would not stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

Carter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

4/10 Poor

Melanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: kitchenette, full fridge, microwave and dishwasher Cons: kitchenette did NOT have any dinnerware, silverware or pots or pans to cook with. IF you wanted to cook, the hotel sold pots and pans for $45. Place is affordable which means people live there. There were cobwebs in the hallway.
Stayed 4 nights in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wished they offered breakfast. Couldn't believe how many food and grocery options in the area.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay I will surely be staying again
Stayed 27 nights in Sep 2023

4/10 Poor

NATHANIEL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We we surprised to see that the rooms were so bare- no cups, no coffee, no ice bucket, not a single complimentary toiletry item, undersized tv, etc. - like staying in a prison cell. Beds were mostly comfortable but with visible stains. Carpet in room and throughout hallways was stained and dirty. Overall very gross- made for some fun joking within the family but wouldn't ever recommend- even at half the cost.
Stayed 2 nights in Oct 2023

2/10 Terrible

Claudia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Terrible management, they will refuse to offer you another room even if theirs is full of bed bugs. This has probably been the worst hotel I've ever been to. We had to find another place to stay and they kept pushing the refund saying "the manager wasn't there". Don't even think about staying here no matter how cheap.
Stayed 2 nights in Sep 2023

6/10 Okay

Peggy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is nice to have a kitchen area and leather furniture. The bedding was dirty, the carpet in the stairwells was so dirty I did not use them. At this price point I didn’t expect fancy but you can expect clean.
Stayed 1 night in Sep 2023

4/10 Poor

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first thing I noticed when I walked in was the smell of marijuana. The entire place was pretty rundown looking and I honestly didn't feel comfortable sleeping in the bed. The bedding had stains on it, the toilet seat had a weird stain on it, the leather chair in the room had the headrest completely worn down. For the price I guess I can't complain that much, but the room just did not feel like it was clean and it was hard to be comfortable.
Stayed 1 night in Sep 2023

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how the door lock at 8pm and is really save for kids
Stayed 4 nights in Jul 2023

6/10 Okay

Leslie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
My family was there for a wedding, and we had two rooms to accommodate the crew. The hotel smelled like marijuana when we walked in but the floor that we were on, did not. Overall it was a fine, we mainly just slept there and the beds were comfortable. Our only complaint was that the toilet was clogged, however nothing in it to have caused it, and the hotel did not have a plunger we could use at 1am to unclog it. When I called the staff, it sounded as though they were at home rather than on site because I heard a child in the background and they said they were new and would have to call me back to let me know if someone could take care of it. No phone call came as I stayed up to get it right away, when it rang, since it was in the middle of the night and then at 7am, someone is knocking on our door with a plunger. Thank goodness we had two rooms so we could use the other rooms toilet while we waited for ours to get unclogged. I've never heard of a hotel not having a plunger that obviously has many toilets.
Stayed 2 nights in Aug 2023

2/10 Terrible

sukaynah

Stayed 7 nights in Jul 2023

6/10 Okay

Rickie

Stayed 9 nights in Jul 2023

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Sheri

Business traveller
Disliked: Staff & service, property conditions & facilities
overview
When I checked out at 7 am, nobody was at the front desk to give my key cards too. One of my key cards did not work The recliner's foot rest did not go down easily The drain in the bathtub/shower did not drain well. The frig was load, I had to turn it down so I could sleep. The extra lock on my room was broke. The room smelled like smoke. Otherwise the room was okay.
Stayed 1 night in Jun 2023

10/10 Excellent

Damien, Leesburg

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a comforting and quiet convenient stay while in the area
Stayed 8 nights in Apr 2023

6/10 Okay

Thomas, Blue grass

Travelled with partner
It was low cost but there is no cleaning services until after 7 days and strong smoking smell daily. People leaving their trash in the hallway. We will not stay there again.
Stayed 14 nights in Mar 2023

10/10 Excellent

david

Travelled with group
The GSR who checked us in Friday is a 10 star employee. She could have used a delivery person for room requests. Is the pool going to open? The hotel was adequate and had soacious rooms. There was no ice bucket and there was two bath towels issued to room. We went down and go two more for our 4 person party. 3 stars for this property.
Stayed 2 nights in Mar 2023

2/10 Terrible

Ashlee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. No toilet paper was provided. There was a cockroach infestation.
Stayed 3 nights in Mar 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the hotel has a sink, fridge, and a stove top stove. Its almost like a home away ftom home!
Stayed 1 night in Mar 2023

4/10 Poor

Bernice

Stayed 8 nights in Feb 2023

4/10 Poor

Dianne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty!
Our room and the hallways were not clean. We lifted up the mattresses and mattress cover to check for bed bugs (which I always do at every hotel we stay at) and they were full of dirt and stains. Water did not drain from tub and the chairs were worn and aged. We will not be back.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A\C in room didn't work. Dirty bathroom floor.
We checked into our room to find the A/C was not working and we couldn't get any satellite signal on the tv. The lady at the desk was very nice and apologetic. She can to our room to see if she could fix tge issues. We ended up moving rooms. A\C was better but not great. The bathroom floor was filthy. Hair and grime had been mopped up against the baseboard and left to dry like that. We will not stay at a Suburban extended stay ever again
Stayed 3 nights in Aug 2022
Response from GM on 13 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Richard Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice
Nice place, clean, but no coffee in room or hotel. I guess because it was an extended stay hotel. Great location and nice staff
Stayed 3 nights in Jun 2022
Response from GM on 28 Jul 2022
Thank you.

8/10 Good

David

Travelled with family, Travelled with group
The place was above average but not much amenities available. Pool was down and the fire alarm went off at 3:00am, not sure what happened.
Stayed 2 nights in Mar 2022

6/10 Okay

Kevin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm went at 4:00 am off due to inadequate pressure. The next day the power went out for a couple hours. Unfortunate events that left a bad feeling about the stay. The Staff was amazing.
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
1st off. I was here visiting my husband who is a traveling nurse.. Front desk women have horrible attitudes & during my stay I rarely ever saw anyone at the front desk! They charged me double & when I called about it, she said it was an incident holding fee that I would receive back once I checked out. When I called about my money another lady said 7-10 business days! I have no problem with an “incident holding” fee, I just wasn’t told about this during my check in but the real truth is this hotel isn’t nice enough for an incident holding fee of $240! The sheets had cigarette Burns in them, the toilet was disgusting and looked VERY gross, that my daughter was afraid to use it, we had 0 tissue in the room! I mean I just didn’t feel clean!
Stayed 2 nights in Mar 2022
Response from GM on 1 Apr 2022
N/A

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, Bed bugs, Rowdy...JUST NO
We will never be using the Suburban Extended stay in Waterloo ever again, It was awful. It smelled bad and there were room doors propped open with people being very loud all night with yelling and loud music. The front desk even had one of those metal security panels that came down and locked. After not being able to sleep all night at around 330 in the morning I began itching and found the bed bug eating me, I attached pic of it. So I went out and stayed in my van the rest of the morning.
Stayed 1 night in Mar 2022
Response from GM on 1 Apr 2022
N/A

4/10 Poor

Greg

Business traveller
Disliked: Property conditions & facilities, room comfort
Not good.
There’s nothing spectacular about the Suburban Extended Stay. I’m not sure it was geared toward casual business travelers. For the price they charge, there were almost no little extras. There was about a 1/4” left on the roll of TP and I needed to ask for more. Most extended stay hotels have paper towels, dishes, water glasses, etc. That was available but for an additional cost. When I pulled back the sheets there were some hairs in the bed so I was hoping they were from the housekeeping staff. Overall, not great.
Stayed 1 night in Feb 2022
Response from GM on 1 Apr 2022
N/A

4/10 Poor

Tim

Disliked: Staff & service
double billed
I paid for my stay on line and they charged me again when I got to the location. Working to get the issued resolved is taking a number of days
Stayed 1 night in Jan 2022
Response from GM on 2 Feb 2022
Tim, In the reservation system it is only showing the charge to the online booking company.

10/10 Excellent

Tonya

Liked: Staff & service, room comfort
Great Staff
The staff were very pleasant to talk to. The cleaning could use some help. Otherwise, very friendly staff members!
Stayed 2 nights in Jan 2022
Response from GM on 17 Jan 2022
Thank you

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the first best(:)
Stayed 3 nights in Dec 2021
Response from GM on 21 Dec 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Becky Beerman General Manager Suburban Extended Stay Hotel

10/10 Excellent

Padma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly staff but would have appreciated a small bar of soap and some facial tissue.
Stayed 1 night in Nov 2021
Response from Guest Relations on 21 Nov 2021
We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

6/10 Okay

Ashley

Travelled with family
Ok stay, not great by any means...
Our TV didn't work so they gave us a discount on our room. The hotel was in decent condition and not in a scary part of town or anything but we could tell that upkeep of the property had slipped in the last year or two. Paint needed to be freshened throughout, cleaning wasn't to the standard it should have been... too bad, it has potential. The gals at the front desk were as helpfuls as they could be, except the one named Heather... she was horribly rude.
Stayed 1 night in Nov 2021
Response from GM on 16 Nov 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Becky Beerman General Manager Suburban Extended Stay Hotel 3192682222

10/10 Excellent

Linda M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and was easily navigating to get to hotel. The room was nice and clean but had a coffee maker but no coffee I thought that was strange.
Stayed 1 night in Nov 2021
Response from GM on 13 Nov 2021
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Becky Beerman General Manager

2/10 Terrible

Lisa, Waverly

Liked: Cleanliness
Disliked: Staff & service, amenities
There is nothing in the room.. No kleenex, no cups, no extra toilet paper, nothing. And when I went to check out I was charged an extra fee every day for linen service even though I was only there 2 nights and never had any maid service whatsoever. They are adding this fee on and it seems to be a scam. I was at the desk for an hour trying to get my money back for that.
Stayed 2 nights in Nov 2021
Response from GM on 13 Nov 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Becky Beerman General Manager Suburban Extended Stay Hotel

4/10 Poor

Erika

Travelled with partner
Liked: Cleanliness, staff & service
Room wasn’t ready at check-in time. A lot of technical issues that should have been resolved by management. The staff members did their best to accommodate. No issues with the room, it was actually quite spacious and comfortable.
Stayed 1 night in Oct 2021
Response from GM on 19 Oct 2021
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The beds were comfortable and the HVAC system worked well. Didn't like the floors were filthy, bathtub had no drain plug, the bathtub faucet and shower head both ran at the same time couldn't make either stop, no cups to drink and no coffee cups, there was a coffee maker but no coffee. Next time would sleep in the car before checking in to this hotel.
Stayed 1 night in Oct 2021
Response from Guest Relations on 13 Oct 2021
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I thought that having a kitchen would be nice for the extended space however no utensils, cups, plates, etc were provided including no coffee pot/cups. Went and bought paper cups to use in bathroom and Kleenex which were also absent. Would have been ahead to stay at the Fairfield next door.
Stayed 3 nights in Sep 2021
Response from Guest Relations on 3 Oct 2021
We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

6/10 Okay

Scott

Liked: Room comfort
Disliked: Cleanliness, staff & service
Quiet comfortable but dirty
Positive- beds clean but stained, ripped no hair comfortable- topically clean…quiet for sleeping. Negative- moved lazy boy and entire supper of rice and ? ….on floor under bed in drawers.
Stayed 2 nights in Sep 2021
Response from Guest Relations on 3 Oct 2021
We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations