Holiday Homes in Waterford

"Great customer service!"

"We have stayed at this property several times now and have always had a great experience. The staff has been consistently welcoming and always willing to help. On this sta we had a minor issue with the Roku cable freezing up a few times but returned to normal after being reset. Once by the engineer and we handled ourselves the second time. One word of caution on the parking. If you use Sopthero for the 720 N. Jefferson outdoor parking directly across the street from the hotel entrance on Jefferson it is the smaller lot roped off by chains with about 15 spots not the larger lot next to it. I had 3 -$90 parking tickets when I went out to my car. I was able to contact the company to have them removed since they also owned the lot next door and could see that I paid. "

"The Staff was absolutely awesome! Everyone we encountered was so helpful and friendly. We stayed 5 nights and from check in to check out we had the best time. Security, housekeeping, servers, bartenders, Marketplace workers, front desk, Cream City Coffee, Sportsbook cashiers were all great and made you feel welcome. Our room on the 19th floor was awesome with the floor to ceiling windows. The hotel is very clean. The Sportsbook for the March Madness Tourney was organized and ran so well, kudos to ALL the employees who worked that, they did amazing."

"Pets are allowed, but I didn't bring mine. I will aim for a longer stay next time."

"I can’t say enough good things about this Resort. From arrival to check out it was a beautiful experience."

"I just stayed at the Ambassador Chicago the weekend before, so I went in expecting the same 4 star amenities/level of care. The employee behind the desk at check in was lovely. We went up to our room, which was very large, but not modern like the Chicago version. That night we walked home from our concert (1.6 miles from the stadium) and I was thirsty. There were not any restaurants or stores within walking distance open near the hotel at that time except for Taco Bell. We decided to go to the hotel bar. We waited 10 min to be talked to by the bartender. He did not even look at me, just told me I’d have to wait. After a few minutes another employee came to assist us, and it was obvious he was suffering from the flu or another cold because he was coughing on everything. I actually asked him if he was feeling okay because he was visibly sick, and he admitted to being under the weather. We left the bar immediately, unserved and surprised at the lack of service. As we were walking out, we heard another group of people get up, unhappy with not being served. I woke up ready to do my regular workout at the gym. The one treadmill the gym offered was out of order and the one elliptical was filthy. I decided to run outside instead. The attendant behind the podium by the door was very kind and told me the best path to go on. I came back and got coffees from the cafe (again, a lovely employee experience). Overall, our experience was okay, but not a 4 star hotel experience. "

"It was ok rooms were noisy can here everything in hall and in next room "

"Yes"

" I never checked in I requested to cancel due to the severe storms with 70+ mph winds that created a LOT I called Hotels.com before the allowed cancellation date, spent OVER ONE HOUR ON HOLD and gave up Here is the information you asked for, the answer is NO!!! Sheraton Milwaukee Brookfield Hotel sent you a message: Marriott Replied Good morning, Lindsey, I’m really sorry to hear about the damage you experienced. 70 mph winds are no joke — that must have been a rough day. I hope everything is safe on your end and that recovery goes smoothly. HOTEL.COM CHAT said: Sheraton Milwaukee Brookfield Hotel did not approve your refund request. This means your stay is still booked. Sorry, this isn’t the answer you were hoping for. The note below is from the property: Refund Declined ++++ I sent I think sent FOUR emails to BONVOY.PROGERAM@Marriott.com received only ONE REPLY It is spring break with a shortage of hotel rooms it would have been very easy for Marriott to sell that room again a most like a higher rate My opinion: People affect by a mishap, why wouldn't Marriott not have some compassion and understanding that 70+ mph winds that this is not their fault and just cancel your reservation or at least offer a credit for a future stay Clearly, profit com before people at Marriott, Your misfortunes should not be Marriott's problems and cut into their profits SAY NO!!! to HOTELS.COM SAY NO!! To Marriott Hotels, Disappointed STAY WAY, FIND ANOTHER WAY"