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Reviews of Embassy Suites by Hilton Alexandria Old Town

3.5 out of 5
Embassy Suites by Hilton Alexandria Old Town
1900 Diagonal Rd, Alexandria, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Anthionette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a metro stop, nice hotel, happy hour and breakfast included. Definitely would stay here again. The suite was great for a family of 4.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for sharing your review. Here at Embassy Suites by Hilton Alexandria-Old Town, our goal is to provide every guest with comfortable accommodations. I'm glad we could provide a welcoming atmosphere for the whole family. It's also great to read you were able to take advantage of our delicious breakfast and convenient location. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, close to transportation and shopping facilities. Ambiance is great, pleasant and helpful staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for posting a review. Your compliments regarding our perfect location and helpful service are greatly appreciated, and we're delighted you chose Embassy Suites by Hilton Alexandria-Old Town for your stay.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for posting a review and for choosing to stay with us at Embassy Suites by Hilton Alexandria-Old Town. We are thrilled to learn you enjoyed your stay and proud to have earned your five-star review. Guest feedback is always appreciated, and we thank you for highlighting our convenient location. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

6/10 Okay

Natallia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible parking for 37$ per day I’ve ever seen in my life. That’s literally no space to escape from driver door cause of beams. No space to park. Doesn’t worth those money. Also we found two empty cans from beer in our room. Swimming pole is so small, a lot of people. What we really loved is breakfast with a lot of options and location. That’s it
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for taking the time to write a review. While I'm happy you enjoyed our delicious breakfast and prime location, I'm sorry you found the parking to be challenging. As someone who drives an SUV into the garage every day, I understand how it can be difficult. I advise anyone reading to go up to the top level as there are generally more spaces available, and it is easier to park. The middle level, which leads into the hotel, is the most congested parking level. I'd like to apologize that the cleanliness of the suite was not up to your (or our) standard. This should not have occurred. We are constantly working to improve, so I'll be sure to share your concerns with our team. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

8/10 Good

Kanani

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for posting a review.We are pleased you were able to enjoy our beautiful and strategic location, just steps away from several significant and historical areas.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
. Everything was very clean the staff was amazing it was easy to check in and out. The breakfast was amazing and the dinner as well. I am very satisfied with everything. I will definitely come back
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for staying with us at Embassy Suites by Hilton Alexandria-Old Town. I'm thrilled you found everything exceptionally tidy and the team remarkable. Your praise for our effortless check-in and check-out process is truly appreciated, and it's delightful that you enjoyed both our delicious breakfast and dinner. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay, friendly staff, great area
Stayed 6 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for sharing your review. Here at Embassy Suites by Hilton Alexandria-Old Town, our goal is to provide every guest with exceptional service, so we're thrilled this was the case for you. It's also great to read you enjoyed our convenient location. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a balcony view and it was great. Jay at the front desk was awesome. Dont know what they paying him, but it is not enough.
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for sharing your review of Embassy Suites by Hilton Alexandria-Old Town. We're thrilled you enjoyed the balcony view during your stay. It's also wonderful that Jay provided you with excellent service at the front desk, and we'll be sure to pass along your kind words. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Pedro D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Just in fromt of the train station. Very convenient for transportation .
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for posting a review. You can always depend on us for exceptional service, and it's great that you appreciated our convenient location across from the King Street Metro Station. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here when visiting Washing D.C. We were looking for something close to D.C., and found this Embassy Suites. We were very excited to find out the D.C. Metro was literally right across the street. This made it very convenient to get up and go sight see first thing in the morning. We also found plenty of local coffee shops close to the hotel, and good restaurants within walking distance. We even walked down to the King St waterfront for dinner and ice cream. Overall, would recommend to anyone and definitely would stay here again if I visited the area again.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Mark,Thank you for taking the time to write a review. Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We take pride in providing a phenomenal experience for our guests, and we value your feedback. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime. Happy travels,Kevin B. Feldman

10/10 Excellent

H.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you so much for choosing to stay with us at Embassy Suites by Hilton Alexandria-Old Town. We are thrilled to learn you had such a pleasant stay and appreciated our property. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Great location right across the street from the metro and right on King’s street. Easy walk to explore all that King’s St. has to offer. Great restaurants all directions of the hotel. We stayed here and took day trips into DC and explore around the hotel in the evenings - it worked out great! Excellent experience!
Stayed 8 nights in Feb 2024
Response from General Manager on 23 Mar 2024
Thank you for posting a review.It was such a pleasure having you join us during your trip to DC. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Additionally, our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Larissa

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family welcome
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Thank you for sharing your review. We're glad you enjoyed your stay at our family-friendly property.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Miranda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was polite! There are so many things to do nearby within walking distance. Also right across from metro, the free buses and trolleys.
Stayed 2 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for sharing your review. We're proud that you enjoyed our clean accommodations, courteous service, and proximity to local attractions. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a great location for visiting DC. It is directly across from the Metro and the free King Street trolley. So many dining options in the area, along with historic homes and buildings. Be sure to ask for room overlooking the Masonic temple.
Stayed 5 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear David,Thank you for sharing your five-star review with us. We're thrilled to hear that you enjoyed our convenient location and the nearby attractions. We appreciate your recommendation to request a room with a view of the Masonic temple.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here with our kids for spring break and explored DC via the Metro. Super convenient, great breakfast and nicely located with the King station right across the street and great restaurant options and even a Whole Foods all close by.
Stayed 5 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for sharing your review.It was a pleasure welcoming you and your family to Embassy Suites by Hilton Alexandria-Old Town, and we are thrilled to see that you enjoyed your visit and that our location was convenient for your needs. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Simone-Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was conveniently located to most of the things I was interested in seeing. I loved the restaurants that are near the property and not so much the shopping. There were not enough shopping options for me, however because of that I was able to do more sightseeing and enjoy the local eateries.
Stayed 4 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Thank you for sharing your review.It's wonderful to know that our location was perfect for your needs and that you had a great time with us overall. We trust that everything else was in order for your visit. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and nice. The curtain were ripped and the furniture a little worn but it was good for 2 nights.
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Thank you for sharing your review. We're glad you found our spacious room to your liking for your two-night stay. While we're disappointed to hear about the torn curtains and worn furniture, we appreciate your understanding. Your comments will be shared with our team, and the issues will be promptly addressed. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

8/10 Good

Phillip

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location was ideal for moving around. Candy at reception was excellent in getting us settled and welcomed us like family. She was great in pointing us in the right direction to get our trip to be a success. I would definitely visit again. Ohs d the bartender Aiden is a good lad
Stayed 3 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Thank you for taking the time to write a review. I'm delighted that our location was ideal for your needs and that Candy provided exceptional service, welcoming you like family. It's also pleasing to hear about your positive interaction with Aiden. Your kind words will be shared with our team, motivating them to continue delivering excellent service. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Liked: Amenities
The Customer service was excellent care Front desks as well as bartenders and cleaning crew.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Thank you for sharing your review.We're glad our friendly staff made you feel welcome, and we look forward to your next visit.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Davon

Stayed 1 night in Feb 2024

10/10 Excellent

gthomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and staff was very friendly.
Stayed 3 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Thank you for sharing your review and leaving us a perfect rating. We are glad that our team had a positive impact on your stay with us. It makes us thrilled that you enjoyed the most important meal of the day with us. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

8/10 Good

Suzanne, Howell

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Hotel is literally across the street from the metro. access to dining, coffee, and shopping is close as well. hotel restaurant has great dinner options and managers reception was great. only complaint is the rooms are dated, yellow lighting was not ideal and sofa bed could be more comfortable. our couch and furniture needed to be cleaned. Pool area should be cleaner as well, we didn't visit again after initial swim. nothing worth complaining about but it was noticed. overall, we would stay here again as the location and amenities were everything we valued and we weren't disappointed.
Stayed 3 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Thank you for taking the time to write a review, Suzanne. We're glad you enjoyed the convenience of our location and that you had your pick of the lot when it came to the many tasty offerings at our on-site restaurant. Rest assured, our team has been notified of your experience with the furniture so that we can improve where possible.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to public transportation and shopping
Stayed 2 nights in Feb 2024

10/10 Excellent

Pascal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying at this location. Good food, clean, quiet and close to the subway
Stayed 3 nights in Feb 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, clean and the staff was professional.
Stayed 1 night in Jan 2024

6/10 Okay

Bahram, NORTH VANCOUVER

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place is rather outdated and requires some tender care.
Stayed 3 nights in Feb 2024

4/10 Poor

Duraid

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like the room and everything seemed old and outdated. Staff was great but other than that I don’t recommend to stay there…
Stayed 3 nights in Feb 2024

10/10 Excellent

Elizabeth, Waynesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything and excellent breakfast!
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Jeanette

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old, dark/gloomy. paint peeling, fixtures rusted, way over priced. Room service was horrible . Ordered nachos and they were delivered in a cardboard box, cold. Took the box of nachos to customer service the next day, and the lady told me I needed to take it up with the kitchen! Seriously!? The customer service rep standing next to her, turned around and took it off my bill
Stayed 4 nights in Jan 2024

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. You facility is beautiful.
Stayed 8 nights in Dec 2023

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean, comfortable property.
Stayed 2 nights in Dec 2023

10/10 Excellent

Damaris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint, no variation for the breakfast food buffet. Same thing everyday.
Stayed 3 nights in Jan 2024

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The noise in the atrium area could be heard from inside our front room.

10/10 Excellent

Taressa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lakiera

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gyasi

Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Staff was particularly friendly and helpful.
Stayed 2 nights in Dec 2023

8/10 Good

James, San Antonio

Stayed 2 nights in Jan 2024

2/10 Terrible

Chaitanya

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Taneka

Liked: Property conditions & facilities, room comfort
We enjoyed ourselves. From the time we check in. The staff nice and friendly. We liked the free breakfast. I will definitely be back soon.
Stayed 1 night in Jan 2024

10/10 Excellent

LaShawnda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mercedes

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was amazing until we visited the rooms where there was plenty of smoking happening and young children running through the hall. The pool and hot tub area were very dirty and after informing the lifeguard on duty he said it was normal due to the people in and out of the pool. The food from breakfast was very cold even while sitting in food warming servers.
Stayed 1 night in Jan 2024