Property amenity

Reviews of Sonesta Select Greenbelt College Park

3 out of 5
Sonesta Select Greenbelt College Park
6301 Golden Triangle Dr, Greenbelt, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 455 out of 1006 reviews" "
Rating 8 - Good. 252 out of 1006 reviews" "
Rating 6 - Okay. 141 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 81 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael, Saint Albans

Liked: Cleanliness, staff & service
Decent hotel only that you have to order your own breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Nyasya

Stayed 3 nights in Apr 2024

10/10 Excellent

Joyce, Weymouth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome nicest staff I have ever met. So welcoming after a 7 hour drive. Free room upgrade which was Fantastic!!
Stayed 1 night in Apr 2024
Response from AO on 14 Apr 2024
Thank you, Joyce for taking the time to provide your feedback. We appreciate your business and hope to be able to host you in the future.

6/10 Okay

Lylana, Roxbury

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very pleasant and accommodating. However the rooms were outdated and the mattresses were old. No longer firm, very lumpy and stained. Other than that, I was there for 1 night and hope the next time the updates will be made.
Stayed 1 night in Apr 2024
Response from AO on 14 Apr 2024
Thank you, Lylana for taking the time to provide us with your feedback. We are sorry to hear that your stay did not meet your lodging expectations. We appreciate your details and will look into these issues. Your review assists us in handling any issues that our guest encounter. Please provide us with an opportunity to make your stay pleasant. We look forward to hosting you again.

2/10 Terrible

Sai Srikar

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Yoshiko,

Business traveller
Liked: Cleanliness, staff & service, amenities
One of two elevators has not been working. Breakfast was nit free.
Stayed 1 night in Apr 2024
Response from AO on 10 Apr 2024
Thank you, Yoshiko for taking the time to provide us with your feedback. We are happy to see that you gave us a 4 out of 5 rating but regret that one of our elevators was not working. We do offer complimentary hot breakfast in a continental style! We offer a wide variety of breakfast items such as eggs, turkey/pork bacon, oatmeal, fresh fruits, yogurt, waffle station, pastries, juices, coffee and hot water for tea. We look forward to welcoming you back to our property in the future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. The amenities are so well done
Stayed 1 night in Apr 2024
Response from AO on 10 Apr 2024
Thank you, Matt! We are happy to see we were able to get from you a 5 out of 5 rating score! We look forward to hosting you again.

4/10 Poor

Gwendolyn

Business traveller
Disliked: Cleanliness, property conditions & facilities
My room was filled with ants and after spraying it the first day, the ants still returned. The curtain was also torn
Stayed 1 night in Apr 2024
Response from AO on 8 Apr 2024
First and foremost, thank you for taking the time to provide feedback about your experience here at our hotel. We regret to hear that your experience has not met your expectations. We appreciate your details and will surely look into these issues. Your review assists us in handling any issue that our guest encounter. If you would like to return as a guest, I would be more than welcome to handle your reservations personally. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience. We look forward to welcoming you back to our property in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful
Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Thank you, Jason, for providing your feedback from your stay with us. Wow a 5 out of 5 is amazing! We are pleased to see we were able to provide you with your lodging needs and expectations. Looking forward to hosting you again!

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities
I made a reservation for 2 queen beds and when I checked in, there were no rooms with 2 queens. I had to get a room with 1 bed. The person who checked me in was alone and there was a big line. He was trying to do too much at once. Also the restaurant on site was closed. We found hair in the shower and there were no pool towels. Pool and hot tub very over chlorinated. Daughter visiting UMD. I would not stay here again.
Stayed 1 night in Apr 2024
Response from Management on 6 Apr 2024
Thank you Jennifer, for taking time out of your day to provide us with your feedback form your stay. We are so sorry your stay did not meet your lodging needs and expectations. We hope you allow us to provide you with a positive experience the next time you visit our area. We try our absolute best to accommodate every guest that make a reservation with us. We will contact you to further discuss your reservation. We look forward to hosting you again for your future lodging needs.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
5 minutes from Carrollton, park and ride Metro train into DC/ Smithsonian. Very convenient. Definitely will stay here again during our next DC adventure
Stayed 2 nights in Mar 2024
Response from Management on 4 Apr 2024
Thank you Sheila, for providing us with your feedback from your stay with us. We are pleased to hear that you enjoyed your time here in our convenient location. We are looking forward to hosting you again for all your future lodging needs.

10/10 Excellent

Monil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from AO on 2 Apr 2024
Thank you, Monil for taking the time to give us feedback on your stay with us! Your feedback assist's us keeping up the good work towards meeting our guest expectations. We appreciate your review and look forward to welcoming you back in the future!

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here. Look for another hotel. The door to the bathroom had tape over the lock, the shower faucet was almost outside the shower, the front security latch wouldn’t attached. Weird building. I think some of the people staying in the hotel might be more long term residents. Kids running around and hanging out in hallways.
Stayed 2 nights in Mar 2024
Response from AO on 1 Apr 2024
Thank you, Kevin for taking the time to provide us with your feedback. We are sorry to hear that you're with us did not meet your lodging expectations. We appreciate your details and will look into the issues. Please grant us with an opportunity to make your stay pleasant. We look forward to hosting you again.

10/10 Excellent

Frandarlin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay and the prices are affordable
Stayed 1 night in Mar 2024
Response from AO on 31 Mar 2024
Thank you, Frandarlin for taking the time to provide us with feedback about your experience hear at our hotel. We are glad you enjoyed your stay and look forward to hosting you again in the future!

8/10 Good

Daisha

Travelled with partner
Pool needed to be monitored more because the chlorine levels were extremely high and the jAcuzzi was broken causing it to get super hot and burn your eyes.
Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Thank you for taking the time to provide us with your feedback. We will look into your feedback and take the proper steps to ensure all is well for guest. We hope we have the pleasure of hosting you again for your future lodging needs.

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
on first glance the place looked like a dump but inside isn’t bad, very clean. our only problem was that they had messaged us to tell us their restaurant was closed but failed to mention that we would be with out running water from 8pm-6am. we found this out at time of arrival. Their starbucks bar isn’t really starbucks- it’s premade coffee with milk (false advertising)
Stayed 1 night in Mar 2024
Response from AO on 29 Mar 2024
Thank you, Hannah for taking the time to provide us with your feedback from your stay with us. We regret to hear that your experience has not met your expectations. We were informed by the county on the 26th of this month and we made sure to inform every guest that checked in or was in house at the time. If you would like to return as a guest, I would be more than welcome to handle your reservation personally. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience. We look forward to welcoming you back to our property in the future.

10/10 Excellent

Glenn

Stayed 1 night in Mar 2024

4/10 Poor

Marlon

Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love the pool the staff was always cleaning
Stayed 3 nights in Mar 2024
Response from AO on 29 Mar 2024
Thank you, Amanda for taking the time to provide us with your feedback from your stay with us. I will share this review with the rest of our staff as we pride ourselves in keeping the property clean. We look forward to welcoming you back to our property in the future.

8/10 Good

Zoe

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
i liked the room size and the water was hot. however the water didn’t go down the drain as if it were clogged
Stayed 1 night in Mar 2024
Response from AO on 29 Mar 2024
Thank you, Zoe for taking the time to provide us with your feedback from your stay with us. We are sorry to hear your stay did not meet your lodging expectations. We appreciate your details and will look into this issue. Your review assists us in handling any issue that our guest may encounter. Please provide us the opportunity to make your stay pleasant We look forward to welcoming you back to our property in the future. We look forward to hosting you again.

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 31 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay here with us. We take pride in offering our guests a positive experience. We look forward to hosting you again for you future lodging needs.

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and get around the area
Stayed 1 night in Mar 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to see your stay with us met your lodging needs and expectations. We look forward to hosting you again for your future lodging needs.

10/10 Excellent

lashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to leave us a rating. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again for your future lodging needs.

6/10 Okay

Lateshia, Baltimore

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
The staff was not friendly upon entering the facility. Their aura was as if I was bothering them.
Stayed 1 night in Mar 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not have a good experience with out staff. We take pride in offering our guest a pleasant stay. Grant us the opportunity to provide you with a pleasant stay and experience here with us. We look forward to hosting you again for your future lodging needs.

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were there for 3 nights. 1- The last night there was heavy winds and it felt like the windows would break. Hard to sleep with all that noise. When we were getting ready to leave , I looked out our window to check our car and found that the window at top was not latched- thus could be part of the noise factor. 2- We received no clean linens or towels while there. 3- On our 7 hr. trip to get there, I received a text that the restaurant was being renovated so only a small breakfast pickkup would be provided. 4- I had called about an indoor pool that was advertised. It was confirmed . Our NCAA Tournament that we were attending in College Park ran late every night. The pool closed at 8:00 PM so we never got to use the pool, one of the main reasons I chose the motel. There were 2 other motels next door, but no restaurant nor pool. Pluses- was convenient to College and was close to interstate access.
Stayed 3 nights in Mar 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to provide us with your feedback about your stay with us. Your feedback assists us in providing our guests with the best experience possible. Our restaurant area has been closed for dinner since 2020 and will reopen for dinner later this year. We do serve both a hot Al La Carte breakfast and a continental complimentary breakfast to provide a variety of options for our guest. Our pool area does have the set hours for cleaning purposes. We make sure we take care of our pool in the evening hours so the pool may be available for the guest the next morning.

10/10 Excellent

Jenifer

Stayed 3 nights in Mar 2024
Response from Management on 6 Apr 2024
Thank you for providing us with your feedback from your stay with us. We are pleased to see you enjoyed your stay with us. A 5 out of 5 that is so awesome! We are looking forward to seeing you again for your future lodging needs.

6/10 Okay

Maria

Stayed 1 night in Mar 2024
Response from Management on 7 Apr 2024
Thank you for providing your feedback from your stay with us. We take pride in offering our guest a pleasant experience when they lodge with us. We would like to here more about your stay. Looking warding to speaking with you and hosting you for your future travel needs.

8/10 Good

Lamark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you for providing us with your feedback from your stay with us. We take pride in offering our guest a pleasant experience. We look forward to hosting you again for your future lodging needs.

8/10 Good

DeAndrae

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 16 Mar 2024
Thank you for taking your time to rate our hotel. We take pride in offering our guest a pleasant experience when lodging with us. We look forward to hosting you again for your future lodging needs.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice. Not many choices for continental breakfast
Stayed 2 nights in Feb 2024
Response from Management on 16 Mar 2024
Thank you for taking the time to provide us with your feedback. Please to hear you enjoyed the room during your stay with us. Along with our continental breakfast we also have our A La Carte menu that is hot items cook to order. We look forward to hosting you again for your future lodging needs.

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
was very disappointed with everything
Stayed 1 night in Mar 2024
Response from Management on 16 Mar 2024
Thank you for taking the time to provide me with your feedback. Sorry to hear that your stay with us did not meet your lodging expectations. We take pride in offering our guest a pleasant experience when lodging with us. We would like to opportunity to provide you with a positive experience for your future lodging needs.

10/10 Excellent

Joseph, Bloomsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in Mar 2024
Response from Management on 16 Mar 2024
Thank you for providing us with your feedback. We are pleased to see that your stay with us has met your expectations. We look forward to hosting you again for your future lodging needs.

8/10 Good

olawale, blue bell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility, friendly staff. Highway noise was noticeable in my room
Stayed 1 night in Mar 2024
Response from Management on 16 Mar 2024
We are pleased to see you enjoyed your stay here with us. We have rooms away from the highway area so if you have a room that is too noise please let us know and we will be able to change your room location if available. We are looking forward to hosting you again for your future lodging needs.

4/10 Poor

Lynn

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I would not recommend this hotel. We had just stayed at a Sonesta in Fairfax and it was lovely. This property in Greenbelt, MD had so many issues. While some of these may seem petty, I think it was the culmination of all of these things that really began to frustrate me. Rooms were mediocre with the furniture not being that clean and the beds terribly uncomfortable. There was a plastic baggie wrapped with an elastic around the smoke detector in our room. The elevator closest to us worked when we first arrived and then was out of order the remainder of our stay. All of the side doors were not working for two days, so although our room was in the very back of the hotel we had to utilize the front door. The door to the pool did not work for three days. There is no bathroom anywhere near the pool so if you have children be prepared to walk them around the whole dang hotel to the lobby bathroom in wet bathing suits. Things were forgotten to be put out each morning for the continental breakfast (and with some staff attitude we were made to feel like a burden requesting items). These items included the toaster for bagels one morning, bowls for the cereal, butter, no coffee one morning, coffee cups, napkins and more, but you get the point. It was a rough stay overall. I would have left had there been a way to get a refund.
Stayed 3 nights in Mar 2024
Response from Management on 7 Mar 2024
Thank you for taking the time to provide us with your feedback about your stay here with us. We take pride in offering our guest a positive experience. So sorry to hear your experience with us did not meet your lodging needs. Unfortunately, problems occur that are out of our control. The doors are locked from 11pm to 7am for entry and we ask that all guest use the front door to enter the hotel. We do have two elevators on site for guests use. Our continental breakfast is a hot commodity and can go fast. We hope that you will give our hotel another try for your future lodging needs.

10/10 Excellent

koiboi

Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you Koiboi for providing us with your 5 out of 5 star review! this is amazing! we are pleased to see you enjoyed your stay with us and we look forward to hosting you again for your future lodging needs.

6/10 Okay

Noah

Stayed 2 nights in Feb 2024
Response from Management on 1 Apr 2024
Hi Noah, We would love to hear more about your experience with us. We try our best to offer all of our guest with the best experience possible. We look forward to hosting you again for your future lodging needs.

10/10 Excellent

Nate

Liked: Cleanliness, amenities, property conditions & facilities
Nice local getaway at home chill in the cut
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Hi Nate, thank you for providing us with a 5 out of 5 star review! this is amazing! We are pleased to see your stay with us has met your lodging needs and expectations. We look forward to hosting you again for your future lodging needs.

8/10 Good

Marsha

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Management on 1 Apr 2024
Thank you for providing us with your feedback. We try out best to offer every guest an amazing experience when lodging with us. We are looking forward to hosting you again for your future lodging needs.

10/10 Excellent

Dalina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand the continental breakfast is free but the spread could be ALOT letter.
Stayed 2 nights in Feb 2024
Response from Management on 2 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to see your stay was a positive experience. In addition to our continental breakfast, we also have our A La Carte menu. Our continental breakfast includes pastries, cereal, whole fruit, coffee, tea, and juice. Our hot menu is more extensive with burritos, omelette's, eggs your way, grits, oatmeal and much more. We look forward to hosting you again for your future lodging needs.

8/10 Good

Sharmane

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Management on 2 Mar 2024
Thank you for taking the time to provide us with your feedback. We take pride in offering our guest a positive experience when they lodge with us. We are pleased to see your stay with us was pleasant. We look forward to hosting you again for your future lodging needs.

8/10 Good

Chidinma Precious

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were helpful. However, I didn’t know you needed to ask for a microwave before you get one in a standard room. Also the phone didn’t work, I had to go the reception to ask my questions.
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to see that you enjoyed your stay with us. Your feedback help us make the necessary changes to make our guest experience top notch. We will look into the issues you have mentioned. We look forward to hosting you for your future lodging needs.

4/10 Poor

Aleae

When I arrived the loud piercing fire alarm was blaring. The front desk said it would be more than two hours until a technician could arrive to work on it. So I did not check in because the entire property was subject to it.
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Thank you for taking the time to provide us with your feedback. Unfortunately, some incidences are out of our control. The technician was able to come out to resolve the issue with the alarm. Thank you for choosing to lodge with us for your travel needs and so sorry you weren't able to our hospitality do to unforeseen circumstances. We look forward to hosting you for your future lodging needs.

8/10 Good

KATRINA, florence

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel doesn't look appealing outside but the inside is nice and the rooms are nice and clean. My issue was the $20 per hr. they want to greedily charge to check on early. I've never paid a fee to check in early. even at major hotels that were more expensive and more stars. My next issue was the $150 hold along with a second $100 hold on my card. I booked 2 rooms so in addition to 2 seperate room charges they placed 4 authorization holds totaling $500. The breakfast was basically bread, fruit and water, juice, coffee.
Stayed 1 night in Feb 2024

2/10 Terrible

Marianne

Business traveller
Disliked: Property conditions & facilities
1. Changed rooms at 10pm the first night because mattress was worn and pillows were "empty." 2. Second room at 6am 2024-02-27 had no hot water. Had to wait approximately 30 minutes for hot water delivery. 3. Return to hotel before 6pm 2024-02-27 to find myself locked out of room and had to have key card reset. 4. Guest trash bags in hallway. 5. Second room at 5:45 am 2024-02-28 had no hot water. Had to change to a third room to have a hot shower. 6. Breakfast area did not have napkins 2024-02-28. Requested napkins from both house keeping staff and galley staff. Requests were unfulfilled. A loud request to front desk resulted in front desk staff supplying continental breakfast with paper towels. 7. Requested opportunity to speak with manager. Was told that manager arrived at 7am. At 7:45am manager was not available. Front desk staff indicated that there was "no mechanism" for lodging a complaint, that I needed to wait for manager. I resorted to calling hotel at 1-800-766-3782 and lodging a complaint with "reservations" staff. 8. Front desk staff informed me that they had no authority to adjust my room rate because I booked with Expedia. 9. Sonesta demanded I provide my credit card for "incidentals" that coincidentally was approximately the same as my 2 night stay. I never before have been assessed an "incidentals" charge when using third party travel services. 10. Without advance notice, hotel only services room every third day.
Stayed 2 nights in Feb 2024
Response from Management on 1 Mar 2024
Thank you for taking your time to provide us with your feedback. We are sorry to hear that your stay with us took you through so many changes. We take pride in offering our guest a positive stay when lodging with us. Our incidental fee is for all guests. It is a damage deposit hold on your account just in case there are any damages in the room. The other issues you mentioned we will look into to ensure we can prevent this issue in the future. Thank you again for your feedback and we hope that you will lodge with us again for your future lodging needs.

6/10 Okay

Aleae

It was pretty clean and they don’t use those chemical perfumes to hide odors. I really appreciate that and the fact that the windows actually open. It’s a big deal for me. The nighttime male staff were very kind. When I got there at night, they informed me that there
Stayed 5 nights in Feb 2024

6/10 Okay

Krissi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
My only issue was the pool being out of order during my stay, because it was my main reason for choosing this location. other than that my stay went very well.
Stayed 2 nights in Feb 2024

8/10 Good

Ryan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very limited continental breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Alijah

Stayed 1 night in Feb 2024