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Reviews of The Hay-Adams

5 out of 5
The Hay-Adams
800 16th Street NW, Washington, DC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 702 out of 827 reviews" "
Rating 8 - Good. 86 out of 827 reviews" "
Rating 6 - Okay. 24 out of 827 reviews" "
Rating 4 - Poor. 10 out of 827 reviews" "
Rating 2 - Terrible. 5 out of 827 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. From bottled water to umbrellas to overall friendliness, the staff made our stay fantastic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel worth the cost
Stayed 1 night in Mar 2024
Response from Cassie on 20 Mar 2024
Thank you Devon for your review! We are delighted to hear of your great experience with us. Looking forward to your return!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel relative to proximity to White House. Service is almost over the top it is so attentive and on top of you.
Stayed 1 night in Mar 2024
Response from Cassie on 18 Mar 2024
Thank you WIlliam for your pleasant review! We are delighted to hear that you experienced such great service during your stay. Looking forward to welcoming you back!

8/10 Good

Sheila

Business traveller
Liked: Cleanliness, staff & service
Great location close to The White House. A few issues with my room but staff was very responsive and polite.
Stayed 1 night in Mar 2024

10/10 Excellent

Brice

Travelled with family
Liked: Cleanliness, amenities
Located in a good area, quiet at night, very nice, staff were great
Stayed 5 nights in Mar 2024
Response from Cassie on 18 Mar 2024
Thank you Brice for your review. We are pleased to hear of your positive experience with your stay. Looking forward to welcoming you back!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cassie on 18 Mar 2024
Thank you Philip for your review! We are pleased to hear that you enjoyed your visit. Looking forward to welcoming you back!

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in a lovely neighborhood. Walking distance to many great sites and restaurants. Great staff.
Stayed 1 night in Mar 2024
Response from Cassie on 18 Mar 2024
Thank you Julie for your review! We are pleased to hear of your great experience with us. Our location truly is wonderful as the beautiful D.C. sites and numerous delicious restaurants are just a stroll away. We look forward to your return!

10/10 Excellent

Valerie

Stayed 2 nights in Feb 2024
Response from Cassie on 20 Mar 2024
Thank you Valerie for your review! We are pleased to see you enjoyed your stay with us, and we look forward to welcoming you back.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cassie on 1 Mar 2024
Thank you Jim for your review! We are pleased you had a great experience with us. Looking forward to your return!

10/10 Excellent

JEANNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything!
Stayed 1 night in Feb 2024
Response from Cassie on 15 Feb 2024
Thank you Jeannette for your review! We are pleased to hear you had enjoyed your visit with us. Looking forward to your return!

10/10 Excellent

gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Cassie on 7 Feb 2024
Thank you Gabriel for your highly rated review. We are glad to hear you had a great experience with The Hay-Adams. Looking forward to your return!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best expeience at a DC hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Dec 2023
Response from Cassie on 17 Jan 2024
Thank you Caroline for your wonderful review!It is a pleasure to have been of service to you, and we are happy to hear you had a great experience with us. We look forward to your return!

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Bradley

Stayed 2 nights in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Stayed 4 nights in Dec 2023
Response from Cassie on 17 Jan 2024
Thank you Paula for your 5-star review! We are glad you had a great experience with. Looking forward to your return!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic ambiance, attentive and courteous staff, delicious food, old school architecture, and “southern” charm.
Stayed 1 night in Dec 2023
Response from Cassie on 29 Dec 2023
Thank you John for your wonderful review!We are delighted to hear you had great encounters with our staff and enjoyed delicious meals from our restaurant.Looking forward to welcoming you back!

10/10 Excellent

Niki

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cassie on 18 Dec 2023
Thank you for your review! We are looking forward to your next visit!

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are extraordinary.
Stayed 1 night in Dec 2023
Response from Cassie on 11 Dec 2023
Thank you for wonderful review! We are happy to hear you had a great experience with our staff during your visit. Looking forward to your return!

10/10 Excellent

Andy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassie on 18 Dec 2023
Thank you Andy for your 5-star review! We are looking forward to your return.

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Property--First Class--Great Location
The location is great---The front desk was very accommodating as I arrived early. They made everything very comfortable & the room was beautiful and well set up. The water pressure and hot water were great too given that this is an older property. I give this top rating on every level
Stayed 1 night in Dec 2023
Response from Cassie on 8 Dec 2023
Thank you Janet for your lovely review! It is wonderful to hear our Front Office team was very accommodating for your early arrival. We are glad you had an outstanding stay, and we are looking forward to your return.

10/10 Excellent

scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end professional staff with full service; treat guests like royalty. Location amazing.
Stayed 4 nights in Nov 2023
Response from Cassie on 1 Dec 2023
Thank you Scott for sharing your experience with us! We are happy to hear our staff presented excellent service during your stay. Looking forward to your return!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Effortless and relaxing property and the staff. I would come back ever time
Stayed 1 night in Nov 2023
Response from Cassie on 30 Nov 2023
Thank you Carlos for sharing your experience at The Hay-Adams! It is wonderful to hear you had a relaxing time.We are looking forward to your next stay.

2/10 Terrible

Sarah l.

Stayed 3 nights in Nov 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent.
Stayed 2 nights in Nov 2023
Response from Cassie on 21 Nov 2023
Thank you for your review, Christine!We are happy to hear you had a great experience with our staff during your stay. We look forward to your return.

10/10 Excellent

Aliette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was perfect, the dinner was quaint and exquisite and the accommodations top notch.
Stayed 1 night in Nov 2023
Response from Cassie on 8 Nov 2023
Thank you Aliette for sharing your experience with us! We are happy to hear your dinner with us was well enjoyed. We look forward to serving you again in the future!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay Adams went the extra mile for everything without being asked. Restaurant is top notch. No staffing problems like some hotels have now. Just great.
Stayed 3 nights in Nov 2023
Response from Cassie on 8 Nov 2023
Thank you Eric for your review!We are glad to hear your stay with us was well accommodated for by our wonderous staff. We look forward to your next visit!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class Hotel
Without exception, a world class hotel. Been to several others and this is right up there with the others.
Stayed 1 night in Oct 2023
Response from Cassie on 30 Oct 2023
Thank you for sharing your stay, Gary!We are glad you had a great experience with us. We look forward to serving you in the future!

10/10 Excellent

Lonzay

Liked: Cleanliness, staff & service, property conditions & facilities
Its excellent
Stayed 2 nights in Sep 2023
Response from Cassie on 4 Oct 2023
Thank you Lonzay for your review! We look forward to serving you again upon your next visit!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
. They offer coffee machine and coffee in room but for us early raiser not not wanting to wake up other people in our room it would be nice to have office in lobby.The staff all great friendly and personable. Would high suggest and we will be back.
Stayed 1 night in Sep 2023
Response from Cassie on 25 Sept 2023
Thank you, Barbara for your review and for the kind words about our staff! We unfortunately do not provide coffee in the lobby, but we do provide the same coffee machines used in the guest rooms in our Business Center - coffee pods, cream and sugar provided.We are looking forward to welcoming you back!

10/10 Excellent

Mark R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Svetlin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, room service was superb. My husband and I were on our honeymoon and we definitely felt pampered. I highly recommend to anyone who should treat themselves.
Stayed 2 nights in Sep 2023
Response from Cassie on 18 Sept 2023
Thank you Robin for sharing your experience with us! We are glad to hear you had an excellent stay during your honeymoon. We are looking forward to your next stay with us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Hernan, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have been in a very long time
Stayed 1 night in Sep 2023

10/10 Excellent

Johnnie

Travelled with family
Liked: Amenities
Really elegant hotel with fantastic staff in a brilliant location
Stayed 4 nights in Aug 2023

10/10 Excellent

Tuyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service from doorman - concierge - valet - front desk and restaurants. The room was beautifully decorated and arrangement. Bedding was so comfortable and clean. We stayed for 2 nights and sad to leave.
Stayed 2 nights in Aug 2023

10/10 Excellent

mamdouh

Travelled with family
Liked: Amenities
Excellent place
Stayed 2 nights in Aug 2023

10/10 Excellent

Zena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay the hotel staff were so amazing. I will be back. Thank you so much yo The Hay Adams staff !
Stayed 4 nights in Aug 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should absolutely stay here in DC!
I stayed for a graduation trip for my nephew. Really just excellent! Fresh cookies at the front desk, turndown service, nice robes, an espresso machine in the rooms, walking distance to just about EVERYTHING, and three metro stops close enough to catch everything else. Highly recommend! My only quibble is that i did need extra USB ports. Solved easily with a multiport adapter that i brought with me, and warned my nephew to bring one as well. There were three total in the room, two in the desk, and one in the phone. May be plenty for most folks, but i have too many electronics. I would stay here again in a heartbeat. Fabulous history and a supposed ghost as well! Highly recommend
Stayed 4 nights in Aug 2023

10/10 Excellent

deena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2023

10/10 Excellent

Garry

Stayed 1 night in Jul 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star on every level. The staff goes above and beyond with gracious hospitality. We look forward to returning!
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Our family really enjoyed our stay. The hotel is beautiful and service is amazing. We appreciated the cleanliness and amenities the hotel had to offer. Location is excellent, just outside the White House. Would definitely stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay at The Hay-Adams Hotel
My husband and I stayed here while celebrating our anniversary in DC. We have stayed at many hotels in the DC area over the past several years, but this is, by far, hands down the best one. The staff and everyone that worked at the hotel made the experience extra special and wonderful. It is one of the reasons that this hotel is not only worth the money but also is on another level. The hotel and rooms are beautiful and clean. There are many extra details and special touches in the room. Every interaction with all staff throughout the entire stay was welcoming, positive, helpful, and lovely. The location was perfect as you can walk to many restaurants, museums, and the White House. We dined in The Lafayette for breakfast, and again, beautiful room, the food was great, and the staff was professional, accommodating, and nice. The coffee was even good. There is even a cool bar... It won't be easy to stay in other hotels after staying at The Hay-Adams!
Stayed 2 nights in Jul 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way possible! One of the classiest and most pampering places in all of DC and yet understated, humble and down to earth. Family friendly, super friendly and not stuffy. The staff is incredibly diverse and treated us like royalty.
Stayed 3 nights in Jul 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023