BBQ/picnic area

Reviews of Wasaga Riverdocks Hotel Suites

Wasaga Riverdocks Hotel Suites
361 Mosley Street, Wasaga Beach, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 64 reviews" "
Rating 8 - Good. 24 out of 64 reviews" "
Rating 6 - Okay. 5 out of 64 reviews" "
Rating 4 - Poor. 4 out of 64 reviews" "
Rating 2 - Terrible. 4 out of 64 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with lots of extras, would stay again!
They really have a lot of potential with this place. The proximity to beach 2 - which is a great family beach and nicer sand than beach 1- is perfect. The beach they built down by the river to watch boats and get some extra sand play with the kids, is amazing. Only negative is it appears the fence is not complete around the docks ( I hope!) and it is pretty open to the water, just have to keep a good eye on little ones. We enjoyed sitting on the outdoor couches when kids were in bed, and had a great meal at the outdoor table and chair set with some take out. The kitchen inside made preparing breakfast and sandwiches to take to the beach so easy, and having a full size fridge with ice already supplied was an extra added bonus. Also BBQ's there for use so another easy meal. Could have easily stayed another night! Was sad to have leave back to the city..hope to visit again. My only wish is that they had child proof locks on their ground floor units, with the open water just too close it did concern me a little.
Stayed 2 nights in Aug 2018

10/10 Excellent

Meggie, Val D’Or, Québec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect! The bed was confortable, the bathroom was clean, i love the kithen!
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverdocks, Wasaga Beach
I liked that it was about 12 min walk to the main beach. building is newer, parking is adequate, front desk staff was fantastic. Plenty of space in the room, it was clean. My only negative comments are a few assumptions I had for ammenities so read the website. No iron, hairdryer or microwave in the room and I needed them but I was able to get a hairdryer from the front desk. Overall I would likely stay there again.
Stayed 2 nights in Aug 2018

8/10 Good

james, brantford ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Not cheap but very nice
2 min walk across the street to the beach and 10 min from there down the board walk to the main beach /strip . This place is great, a/c ,full kitchen ,comfy beds very nice overall .. 2 shared bbq's out back , could use a sitting area , when i was there it was for bike week some great people but no where to lounge and chat with everyone.. The sitting area at the back docks is nice with a little beach strip and a few chairs for a relaxing night .. I would stay here again
Stayed 2 nights in Jul 2018

10/10 Excellent

Em, Orangeville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very clean and comfortable. Will definitely recommend.
Stayed 1 night in Feb 2018
Response from Management on 1 Mar 2018
Thank you for the kind review. We are glad to hear you enjoyed your stay, and we look forward to seeing you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean hotel. Only availability in the surrounding area that looked decent. Nothing special but it was clean. Expensive for what it is.
Stayed 1 night in Feb 2018

6/10 Okay

Mike, Edmonton

Liked: Cleanliness, room comfort
Seasonal opportunity in a nice area - in season
This hotel costs about twice its value in the off-season, but they charge full coin year round. I stayed here because there were very few rooms in the vicinity of Collingwood, and I was visiting family. A comparable room in Collingwood would have cost half the price. This hotel is on the river, but the river is frozen in winter, so that is not much of an asset. The paddleboats and canoes are also frozen. The owners, in fairness, should drop rates in the off-season, but this seemed to be a situation of opportunity-pricing that captured the excess demand from an adjacent town. As to the room, the master bedroom would be ok for mom and dad, but did not have a view. The living room had the other bed, which would have zero privacy. I do not understand why they built it that way, as that would only work for children up to teen years. The hotel is new, but there was no elevator, so getting bags up to the third floor was a chore. Finally, for that price, they did not have a fitness room. A hotel for half the price in Collingwood had a fitness room. Moral of the story is book a fair-price room well ahead when visiting Collingwood or Wasaga Beach
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean homey suite - able to cook and all utensils and tools were present.
Stayed 1 night in Jan 2018
Response from Management on 29 Jan 2018
Thank you for providing your feedback. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you in the future. Regards, Management

4/10 Poor

Verified traveller

Disliked: Room comfort
The room on main floor does not have balcony and it has a feeling like the cheap motel. Windows are covered 3/4 with " privacy frost paint". terrible.
Stayed 2 nights in Aug 2017
Response from Management on 23 Jan 2018
We are sorry to hear that you did not enjoy your stay with us. We do hope that you will book again, and possibly stay in an upper floor Suite that would provide you with a balcony.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great i loved it it was very quite very clean i will go there again
Stayed 1 night in Jan 2018
Response from Management on 23 Jan 2018
We are glad to hear that you enjoyed your time with us. We look forward to being your accommodation of choice in the future.

10/10 Excellent

Nao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel I want to go back same hotel again
Stayed 2 nights in Nov 2017
Hi Nao: We are glad to hear you enjoyed your time here with us. We look forward to seeing you in the future. Warmest Regards, Management

6/10 Okay

Byron, St Catharines , Ontario

Disliked: Staff & service
Misleading Listing
Wifi was not available as advertised. At two visits to the front desk we were directed to log in using a password provided on checkin documentation. None of us were able to log on to the recommended hotel networks.
Stayed 4 nights in Oct 2017

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful area close to everything
The hotel came with everything we needed. It was modern clean and comfortable.The only thing I would change is the wifi wasn't very good.
Response from KA on 6 Feb 2017
We are glad to hear you enjoyed your stay. Your feedback is valuable, and will help us to make necessary changes. We look forward to seeing you in the future. Regards, Management.

8/10 Good

Hutch, Fergus, Ontario

Liked: Staff & service, property conditions & facilities, room comfort
Snowmobile trip
The location of the hotel is great for the river and beach. It is a self contained unit with it's own entrance and no hotel hall to deal with which is nice. The room was relatively new, the only thing missing was a microwave. A bit of a hike to the snowmobile trail but lots of parking for the trailer.
Response from KA on 23 Feb 2017
We are glad you enjoyed your stay. We look forward to seeing you in the future. Regards, Hotel Management

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and handy
The suite is very good, u can't complain more with this price. I got really upset because of the reception, cause she doesn't mention anything about checking out. So normally we'll consider return the key card back to the concierge. We return@9:00, nobody's there, back@12pm, nobody, again@7pm, finally she's back. I just generally ask something, she's like I don't have to be here, don't ask me where am I. Why u don't call the concierge number? I'm like called so many times, no one ever answered. She's arrogant with not sorry at all. U waste me all day travel 3 times from the other district to return the key. Overall, don't suggest this hotel, if reception changed, that's good. Really wanna say coarse language to her.
Response from General Manager on 10 Jan 2017
We are glad to know that you were happy with the suite. The front office is on limited hours during the winter months, although, someone was available in the office from 10:30 am until after 11 am, and we can always be reached anytime by calling the telephone number provided. We do apologize if you feel reception was rude in any way. We look forward to seeing you in the future.

4/10 Poor

TO Couole, Toronto Ontario

Disliked: Property conditions & facilities, room comfort
Mediocre over price hotel with no amenities
Very disappointing. No elevator. External stairs only. Room was not well or consistently furnished. Very limited tv channels. No room or meal service. No staff on sight. Nothing near by. Extremely over priced. Would never go back.
Response from Keitha Atkins on 28 Dec 2016
Thank you for the feed back. We are sorry that you did not enjoy your stay with us, although, we do our best to provide our guests with the best experience possible. We hope that you will return to our establishment in the summer months, when Wasaga Beach is in full swing, and will provide you with lots to enjoy close by. Regards, Keitha

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WBRH
Spent a nice night in Wasaga Beach at the Wasaga Riverdocks Hotel. Everything was just as expected it to be.
Response from General Manager on 5 Nov 2016
Thank you for the review. We are glad you enjoyed your stay, and look forward to seeing you again. Regards, Keitha Atkins

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and modern room. Also nice and quiet.
Stayed at this hotel because I was in town for a triathlon. Nice and quiet room. Staff was friendly and professional. I enjoyed being able to make my own meals in the fully equipped kitchen. Room was clean and modern. Will return for the race again next year.
Response from Keitha Atkins on 3 Sept 2016
We are pleased that you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

meagan, sherbrooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
The hotel was clean and close to everything. Nice staff. We enjoy our vacation and will come back next year
Response from Keitha Atkins on 3 Aug 2016
Hi Meagan: We are glad to hear you enjoyed your stay at Wasaga Riverdocks Hotel Suites. We look forward to seeing you next year. Regards, Keitha Atkins

8/10 Good

Anson , North York, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to everything!
This hotel was superb, very nice reception, flexible and accommodating. The facilities are more than you can actually need, the wifi in the room was poor as a result of the weather but everything else was excellent. Close to Walmart, food land, Boston pizza and a host of fast food outlets.
Me & my little 1
Response from RIVERDOCKS_1 on 21 Jan 2016
We are glad you enjoyed your stay with us, unfortunately weather is the one factor out of our control but we hope to see you again soon.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very sad
The worst services. There is nobody on duty at the most time, including day and night. So we cannot check out in time because the office of the front desk was not open untill 11:45am. And nobody answered our calling.

8/10 Good

Tory, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, still working out some "kinks"
Hi - we were expected at noon, arrived to find that the office door was closed. There was a sign which indicated staff could be contacted, and be on=site quickly. That was not the case. In our favour was the fact that it was off season, and our presence was noticed by workers nearby. They contacted the mgr. at a different number, and he was able to be there within 10 minutes of that call. Josh is a wonderful young man, who seeks to make your experience at Riverdocks a good one. Upon entering the deluxe studio room on the third floor, which was listed at a fairly high rate, given the off-season time, I was shocked to see that the unit was very narrow, and only had a DOUBLE bed, which was not in the listing. We were there to celebrate a 50th birthday, and that kind of put a pall over the festivities. However, Josh came to the rescue, and unlocked the private bedroom for us as well, at no additional cost. The kitchen is gorgeous, if not totally equipped. The one bathroom is best suited for children, or people of smaller stature. It was very quiet, likely because there were only two other couples there for the weekend. Views are very nice. Beware - there is no elevator, and the steps up to the second and third level are open steel grate - I fear that someone will easy fall, or get their heel stuck in the grate itself.

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and very clean room. Overall a great hotel and would definitely come back

2/10 Terrible

Stead , wasaga beach

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not ready 4pm
Attended Blues Fest Wasaga Beach We were disappointed our room was on top floor ( medical issues) no food they sent us us out walking and it was 1 mile away terrible service No one to answer our concerns Our room was not ready 4:00 PM really Others waited much later Damage deposit for two 70 year old really ??? $300 FOR ONE NIGHT !!!!!! Thursday night September

6/10 Okay

Ed, Belleville

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Found the hotel in a good location. Very clean, nice new appliances but some issues, Bathroom faucet not secured to the vanity, bathroom door squeaks loudly when opened and closed.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Honeymoon around Ontario
We had a little trouble checking in as upon arriving at 9pm there was no-one in the office and we had to call several times the number on the door for someone to come and check us in, but the room was lovely with all the equipment you needed to cater for yourselves and very comfortable and clean. The location is good, just across the road to get to the beach and a short walk to find food and pub locations. All in all we had a lovely stay and would stay again

2/10 Terrible

Yu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad, booked online and tell us no vacancy when we got there without any notice in advance!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alessia, brampton, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing overall
The hotel room was amazing, clean, and close to the beach. My boyfriend and I would definitely return without any hesitations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rog & Kam, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasaga Beach Digs
My wife and I are in our 60's -- From The Toronto area --Returned to Wasaga Beach after 30 years! A great place to stay and catch up!

10/10 Excellent

Mila, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quite and steps to the beach.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disappointed
The hotel was recently renovated but some of the renovations were not as complete as they should have been. The bathroom fan showed a gap between the fan and the hole in the ceiling, the bathroom vanity was missing a knob and it looked like the floor around it was not finished properly. Finally the ceiling over the sofa was stained either from a leak or someone splashing it with coffee or similar liquid. The BBQs outside were a nice gesture but the platform they were on already need to be levelled off and the handles on the BBQs were already loose. Finally the most annoying part was the construction that was taking place right beside my room which started at 7am. The hotel should warn guests before they arrive that there is ongoing construction.

10/10 Excellent

Toronto Girl, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Me and my family had an amazing stay. Room was so clean! It's about time Wasaga had something nice!

8/10 Good

Captaion John, Madison, Wisconsin

Liked: Cleanliness, staff & service, room comfort
Very nice structure. Some details need attention.
The hotel is located in a 3 story reinforced concrete structure - unusual for this location. The original development was a victim of the great recession and has only recently been taken over and completed by the present owners. First floor rooms are not recommended because they do not have opening windows. We had a 2nd floor room with private balcony facing the river and it was splendid. Full kitchen lacked a microwave. Everything else needed was in the kitchen. Direct access to the river with new dock facilities. Huge public park and great beach is across the street, with a boardwalk east to the local beachfront entertainment area. Karen was very attentive. Cleaning staff had the room in immaculate condition. Some details remain to be completed and while we were there they were pouring foundations for another wing of rooms and a restaurant, so you can expect construction activity to continue this summer. We will definitely stay at Riverdocks during our next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Elvira, First warm day of spring at a great hotel!

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel
it was very new, clean, well appointed, nice view of river. Hotel staff was very helpful. Gave me a call saying that they were looking forward to my stay ... Very friendly!

8/10 Good

lea, Toronto

Liked: Cleanliness, staff & service, room comfort
nice hotel!
It was a nice and clean room. Looks like newly renovated and outside they are still fixing parts of the hotel. I like the neighborhood and the view, feels safe. But the WIFI didn't work... I reported it so hopefully they will fix it...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay without exaggeration.
I made a reservation the day of stay at a reasonable price. I could have definitely found a much cheaper place in the area but decided to give it a try after seeing all the great reviews. And as soon as I opened the door to our room, this place was incomparably nicer than what I expected to see with what I payed. It was extremely quiet and clean to the point that I actually felt sorry for checking out the next morning without doing some cleaning on my part (woke up late). The lady at front desk is super nice as well, making my stay at this hotel the best one I've ever had so far. And I've stayed over 40-50 hotels within the previous one year. So I recommend everyone of you to give them a chance to impress you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY CLEAN, USEFUL, FUNCTIONAL, BE WELCOMED
it was a excellent experience. The outside of this hotel looks clean, not so exclusive, BUT! when you check in, and walk in the room you booked before, you would found the feeling of a home. I got almost everything i could use at home. And actually it is perfect for a home party. Sleeping was good, bath is good, AC warm is good, etc. Everything there is good. It worths for 4XX CAD for such a room with two bedrooms and with a functional kitchen & dinning room. All guests are welcomed, very wonderful feeling.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel but no WIFI
The hotel was very clean and in a great location. Full kitchen in room which was amazing. But, front desk was only available for a couple of hours in the afternoon for check-in. We did not have WIFI connection at all during our stay and when we called front desk for help they were not there. We were also asked to leave the keys in the room so there was no check-out procedure to even complain about the lack of WIFI.

10/10 Excellent

Cristina, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay
Great welcome. the lady at the reception allowed us to check in early as the hotel was not very busy. Nice room, very clean. The only drawback to the room was the air- very dry during the night as well as the appliances and the heating unit were a bit loud during the night .

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor and cheap interior design
Steyed in one of the ground level rooms. More than 10 cm of snow in front of the door, nobody cared. Very poor/cheap interior design. The heating unit is at less than a foot from the bed, blowing hot air in your face. It was impossible to sleep. Hot water ran out before finishing my shower. Terrible experience. It ruined our weekend.

8/10 Good

bell, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and nice staff
nice and clean!near the beach.clean room and very patient staff. Kitchen with all stuff needed for a meal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
We stayed at the Wasaga Riverdocks for one evening after skiing at Blue Mountain. We didn't realize that the office closed at 6:00 pm during the winter months and we didn't arrive to check in until 8:00 pm. Thankfully, the woman in the office had stayed late and was very friendly and accommodating. She had taken the steps to try to contact me by phone and email but I hadn't picked up my messages. We stayed in a studio room on the first floor and were impressed by the size and layout. The bed was very comfy and having a full kitchen was handy for making breakfast and snacks. The only drawback we experienced was that the room was frigidly cold when we arrived and took hours to warm up. Other than that it was a great stay and we will most likely return (price permitting!).

4/10 Poor

Shi

Liked: Cleanliness
Disliked: Staff & service, room comfort