All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Centrally located. Spacious room and good value for the money. Highly recommend the spa. We impulsively got a couple massage which was VERY good. Reasonably priced.
Susan
Stayed 3 nights in Sep 2023
Response from Maciej Bonkowski Senior receptionist on 6 Oct 2023
Dear Mrs Susan. Thank you for taking the time to share your comments and observations with us following your stay at Mamaison Residence Diana. We hope you give us another chance to make your stay as best as it can be. Kind regards,
We stayed here last year and this year in Aug and September. We love it here! Great staff, Sandra (and others) helped us a lot. We tried 5 different rooms here and love the size. Some have two bathrooms which is great. We also had a room with a patio at one point. Great location. The restaurant is good too. This will be our go to place. Great value too
Alicja
Response from Maciej - Senior receptionist on 21 Sept 2023
Dear Mrs Alicja, I would like to thank you for sharing your feedback with us! Your comments state a great value for me and my team. I am happy that you have enjoyed your stay with us and noticed friendly efforts of residence team members. I am looking forward to meeting you again at Mamaison Residence Diana upon your future visit Warsaw. Kind regards, Maciej – Senior receptionist
Nice hotel, very good price for what you get. Everything is pretty new. Apartments are laaarge, not your typical European hotel. Staff is very friendly and helpful
Arturo
Stayed 2 nights in Aug 2023
Response from Maciej - Senior receptionist on 21 Sept 2023
Dear Mr Arturo, I would like to thank you for sharing your feedback with us! Your comments state a great value for me and my team. I am happy that you have enjoyed your stay with us and noticed friendly efforts of residence team members. I am looking forward to meeting you again at Mamaison Residence Diana upon your future visit Warsaw. Kind regards, Maciej - Senior receptionist
6/10 Okay
PNINA
3 Aug 2023
Liked: Room comfort
Disliked: Cleanliness
PNINA
Stayed 2 nights in Jul 2023
Response from Maciej - Senior receptionist on 6 Aug 2023
Dear Mr Amos, Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We look forward to welcoming you again at Mamaison Residence DianaKind regards,
10/10 Excellent
Nathan
Business traveller
30 Jul 2023
Liked: Cleanliness, room comfort
Nathan
Stayed 4 nights in Jul 2023
Response from Maciej - Senior receptionist on 6 Aug 2023
Dear Mr Nathan, Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We are delighted that you are satisfied with our services and facilities and that your experience lived up to your expectations. Thank you once again for your feedback and we look forward to welcoming you again at Mamaison Residence DianaKind regards, Maciej - Senior receptionist
Lovely hotel in an excellent location in the centre of Warsaw. I would stay here again! But organize your own taxi from the airport; the hotel charges too much.
Steven
Stayed 5 nights in Jul 2023
Response from Maciej - Senior receptionist on 6 Aug 2023
Dear Mr Steven,Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We are delighted that you are satisfied with our services and facilities and that your experience lived up to your expectations. Thank you once again for your feedback and we look forward to welcoming you again at Mamaison Residence Diana
10/10 Excellent
Joy
7 May 2023
Liked: Cleanliness
Joy
Stayed 1 night in May 2023
Response from Maciej Bonkowski Senior receptionist on 8 May 2023
Dear Mr Joy, Thank you for taking the time to leave a review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience,I do hope we will have the opportunity to welcome you back to Mamaison Reisdence Diana.Kind regards
10/10 Excellent
Nathan
Business traveller
1 May 2023
Liked: Cleanliness, room comfort
Nathan
Stayed 21 nights in Apr 2023
Response from Maciej Bonkowski Senior receptionist on 8 May 2023
Dear Mr Nathan, Thank you for taking the time to leave a review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience,I do hope we will have the opportunity to welcome you back to Mamaison Reisdence Diana.Kind regards
10/10 Excellent
Zbyszko
5 Feb 2023
Liked: Cleanliness, room comfort
Zbyszko
Stayed 2 nights in Feb 2023
Response from Maciej Bonkowski Senior receptionist on 19 Feb 2023
Szanowny Panie Zbyszku,Dziękujemy za przesłanie opinii o naszym hotelu.Mamy nadzieję, że będziemy mogli ponownie gościć Pana w Mamaison Rezydencji Diana.Pozdrawiam serdecznie.
10/10 Excellent
Taofeek A
Travelled with group
31 Jan 2023
Liked: Cleanliness, room comfort
Best place to stay in Warsaw
Taofeek A
Stayed 4 nights in Jan 2023
Response from Maciej Bonkowski Senior receptionist on 19 Feb 2023
Dear Mr Taofeek, Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We are delighted that you are satisfied with our services and that your experience lived up to your expectations. We look forward to welcoming you again at Mamaison Residence Diana. Kind regards
8/10 Good
Ian
Business traveller
9 Jan 2023
Liked: Cleanliness, room comfort
Really good location, comfortable, clean accommodation. My only complaint would be that the room was very hot, despite turning off all heating
Ian
Stayed 4 nights in Jan 2023
Response from Maciej Bonkowski Senior receptionist on 19 Feb 2023
Dear Mr Ian,Thank you for taking the time to tell us about your experience at our residence - Mamaison Residence Diana in Warsaw. Our priority is to provide a first class service for every guest, therefore your comments are very important to us.Hoping to welcome you again in not too distant future.Kind regards.
Positive: I liked the quiet of the courtyard and the third floor. Lot's of windows make the room bright and welcoming. Easy to navigate to various areas including grocery shopping and museums. Staff very responsive and pleasant. Kitchen pots, plates and utensils sufficient.
Negative: Room was bright during the day but would like a little more light in the evening. Area around bathtub in the bathroom could use a little more upgrading.
Michael
Stayed 7 nights in Nov 2022
Response from Maciej Bonkowski Senior receptionist on 28 Nov 2022
Dear Mr Michael,Thank you for taking the time to tell us about your experience at our residence - Mamaison Residence Diana in Warsaw. Our priority is to provide a first class service for every guest, therefore your comments are very important to us.We are very happy that your overall stay was pleasant and charming.We are looking forward to welcome you to our hotel again.Kind regards.
We stayed at the hotel for two weeks in early August and enjoyed it tremendously. The room was excellent with 1.5 washrooms and a lot of room. The staff is first rate. Especially the blonde girl during the day at front desk. I didn’t get her name but she was always very helpful. And they have washers and driers where you can wash your clothes. The location is the best. Close to everything. Parking is challenging to get too. You have to drive through a very narrow laneway.
Alicja
Stayed 14 nights in Jul 2022
Response from Maciej Bonkowski Senior receptionist on 25 Oct 2022
Dear Mrs Alicja. Thank you for taking the time to leave such a complimentary review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience, and I am pleased we achieved this. I will have great pleasure in passing on your feedback to my colleagues. We do hope you will return to visit us again very soon to enjoy another Mamaison experience.Kind regards,
8/10 Good
Elio
13 Oct 2022
Elio
Stayed 1 night in Oct 2022
Response from Maciej Bonkowski Senior receptionist on 25 Oct 2022
Dear Mr Elio,Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. I am looking forward to welcome you again at Mamaison Residence Diana.Kind regards,
10/10 Excellent
Dariusz
13 Oct 2022
Dariusz
Stayed 1 night in Oct 2022
Response from Maciej Bonkowski Senior receptionist on 25 Oct 2022
Dear Mr Dariusz,Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We look forward to welcoming you again at Mamaison Residence DianaKind regards,
Response from Maciej Bonkowski, Senior receptionist on 14 Jul 2022
Dear Mr Michael,
Thank you very much for your opinion and giving the highest possible rating. We are pleased that we fully met your expectations.
We look forward to hosting you again at Mamaison Residence Diana,
Kind regards,
8/10 Good
Maxim
Business traveller
8 Jul 2022
Liked: Cleanliness, room comfort
Maxim
Stayed 2 nights in Jul 2022
Response from Maciej Bonkowski, Senior receptionist on 15 Jul 2022
Dear Mr Maxim, Thank you for posting your review on our hotel. I am very pleased that you enjoyed your stay at Mamaison Residence Diana and rating us so highly.. We look forward to hosting you again at Mamaison Residence Diana, Kind regards,
Room service did not show up the 2nd day. Bathroom could be cleaner. Overall recommended.
Thomas
Stayed 3 nights in Jun 2022
Response from Maciej Bonkowski, Senior receptionist on 14 Jul 2022
Dear Mr Thomas,
Thank you very much for taking the time to post your comments about your recent visit in Mamaison Residence Diana. We do value all feedback from our guests, both positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I do hope we will have the opportunity to welcome you back to Mamaison Residence Diana in Warsaw.
Kind regards,
10/10 Excellent
Jacob
28 May 2022
Jacob
Stayed 2 nights in May 2022
Response from Maciej Bonkowski, Senior receptionist on 15 Jul 2022
Dear Mr Jacob, Thank you for posting your review on our hotel. I am very pleased that you enjoyed your stay at Mamaison Residence Diana and rating us so highly.. We look forward to hosting you again at Mamaison Residence Diana, Kind regards,
10/10 Excellent
Andrew
25 May 2022
Liked: Cleanliness, room comfort
Andrew
Stayed 9 nights in May 2022
Response from Maciej Bonkowski, Senior receptionist on 15 Jul 2022
Dear Mr Andrew, Thank you for posting your review on our hotel. I am very pleased that you enjoyed your stay at Mamaison Residence Diana and rating us so highly.. We look forward to hosting you again at Mamaison Residence Diana, Kind regards,
I had an excellent suite.
I liked the ability to use the laundry
I needed a shoulder massage which was good
Excellent brealkfast each day
Excelllent restaurant
Michael
Stayed 3 nights in May 2022
Response from Dawid Latała, Front Office Manager on 12 Jul 2022
Dear Michael, Thank you for posting a review of our property and recommend Mamaison Residence Diana in such a nice way. Your words state a great value for me and the entire team. That's very important and power giving to all of us. Hoping to welcome you again in the not too distant future. Kind regards,
10/10 Excellent
joanne
10 Feb 2022
Liked: Cleanliness, room comfort
Nice hotel
I only had a quick one night stay. The room was very comfortable and the staff was very friendly and professional.
joanne
Stayed 1 night in Dec 2021
Response from Maciej Bonkowski Senior receptionist on 15 Feb 2022
Dear Mrs Joanne,
Thank you for your feedback about your recent stay with us, we appreciate the time you have taken.
We are delighted that you are satisfied with our services and facilities and that your experience lived up to your expectations.
Thank you once again for your feedback and we look forward to welcoming you again at Mamaison Residence Diana.
Kind regards,
10/10 Excellent
Verified traveller
30 Jan 2022
Liked: Room comfort
As always very nice stay, and as I had issues with wifi in my apartment, I have been given an extra room just opposite to use as office (fortunately it was in empty season)
Verified traveller
Stayed 5 nights in Jan 2022
Response from Maciej Bonkowski Senior receptionist on 1 Feb 2022
Dear Guest,
Thank you very much for choosing to stay at Mamaison Residence Diana again. We greatly appreciate your comments and the excellent review! That's very important and power giving to all of us.
With kindest regards,
6/10 Okay
Grzegorz
10 Jan 2022
Grzegorz
Stayed 2 nights in Jan 2022
8/10 Good
Ana
21 Nov 2021
Liked: Cleanliness, room comfort
The hotel good the restaurant terrible service ,
Ana
Stayed 2 nights in Nov 2021
Response from Maciej Bonkowski Senior receptionist on 23 Nov 2021
Dear Mrs Ana,
Thank you for taking the time to tell us about your experience at our residence - Mamaison Residence Diana in Warsaw. Our priority is to provide a first class service for every guest, therefore your comments are very important to us.
We hope to have the honour of hosting you again in the future.
Kind regards
Response from Maciej Bonkowski Senior receptionist on 30 Sept 2021
Dear Mrs. Alina,
Thank you for taking the time to leave such a complimentary review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience, and I am pleased we achieved this. I will have great pleasure in passing on your feedback to my colleagues.
We do hope you will return to visit us again very soon to enjoy another Mamaison experience.
With kindest regards
Maciej Bonkowski Senior receptionist
8/10 Good
Hanna
30 Aug 2021
Hanna
Stayed 1 night in Aug 2021
8/10 Good
Verified traveller
6 Aug 2021
Liked: Cleanliness, room comfort
all in all nice and clean Apartment Hotel in the heart of Warsaw for a reasonable price! i stayed in an apartment on the fifth floor and it was raining on the second night. unfortunately at around 3am i woke up and i felt water drops dropping on my bed from the roof windows. i went down to the reception and was able to immediately change to a different room on a lower floor. this was of course super annoying and you don’t expect that to happen at any 3+ stars hotel. but to be fair the staff was super friendly and helpful to get me that new room as fast as possible. though i wasn’t offered anything for the “middle of the night” troublrs. i guess i’d stay there again but would definitely avoid to stay in an apartment on the top floor :)
Verified traveller
Stayed 3 nights in Jul 2021
10/10 Excellent
Verified traveller
23 Dec 2020
Liked: Cleanliness, room comfort
Verified traveller
Stayed 3 nights in Dec 2020
Response from Lukasz Domaszczynski on 16 Feb 2021
Dear Guest,
Thank You for sharing Your top review with us.
We look forward for your next visit.
10/10 Excellent
Riccardo
Business traveller
25 Nov 2020
Liked: Cleanliness, room comfort
Nice place , friendly staff , recommended
Riccardo
Stayed 2 nights in Nov 2020
10/10 Excellent
Verified traveller
29 Sept 2020
Verified traveller
Stayed 3 nights in Sep 2020
Response from Lukasz on 18 Nov 2020
Dear Sirs,
Thank You for sharing your feedback with us.
Best regards,
10/10 Excellent
Verified traveller
Travelled with partner
12 Feb 2020
Liked: Cleanliness, amenities
Is such a nice hotel right in the middle of town, I will back here again while I will be in Warsaw again
I come to Warsaw frequently for work and generally stay here. It is centrally located with easy walking distance to various public transit and the Vetrulio bike share station is just next door. It is generally quiet, especially after the restaurant closes (I like windows open). There are laundry rooms available free of charge (but bring your own detergent) and the rooms are very spacious.
An excellent location, with an abundance of restaurants close to the Old Town and Nowy Swiat. The staff was friendly and helpful. Might be suitable for longer stays as there are laundry facilities and a small fitness room. An easy walk from the Airport (175) bus stops at Centrum and Foksal.