Front of property

Reviews of Mamaison Residence Diana

3 out of 5
Mamaison Residence Diana
Chmielna 13 A, Warsaw, Masovia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 675 out of 930 reviews" "
Rating 8 - Good. 224 out of 930 reviews" "
Rating 6 - Okay. 20 out of 930 reviews" "
Rating 4 - Poor. 9 out of 930 reviews" "
Rating 2 - Terrible. 2 out of 930 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
I was given a spectacular room on the 5th floor (502). Most grateful.
Stayed 8 nights in Feb 2024

10/10 Excellent

Rasa

Stayed 1 night in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located. Spacious room and good value for the money. Highly recommend the spa. We impulsively got a couple massage which was VERY good. Reasonably priced.
Stayed 3 nights in Sep 2023
Response from Maciej Bonkowski Senior receptionist on 6 Oct 2023
Dear Mrs Susan. Thank you for taking the time to share your comments and observations with us following your stay at Mamaison Residence Diana. We hope you give us another chance to make your stay as best as it can be. Kind regards,

10/10 Excellent

Alicja, Toronto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here last year and this year in Aug and September. We love it here! Great staff, Sandra (and others) helped us a lot. We tried 5 different rooms here and love the size. Some have two bathrooms which is great. We also had a room with a patio at one point. Great location. The restaurant is good too. This will be our go to place. Great value too
Response from Maciej - Senior receptionist on 21 Sept 2023
Dear Mrs Alicja, I would like to thank you for sharing your feedback with us! Your comments state a great value for me and my team. I am happy that you have enjoyed your stay with us and noticed friendly efforts of residence team members. I am looking forward to meeting you again at Mamaison Residence Diana upon your future visit Warsaw. Kind regards, Maciej – Senior receptionist

10/10 Excellent

Arturo, Santiago

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, very good price for what you get. Everything is pretty new. Apartments are laaarge, not your typical European hotel. Staff is very friendly and helpful
Stayed 2 nights in Aug 2023
Response from Maciej - Senior receptionist on 21 Sept 2023
Dear Mr Arturo, I would like to thank you for sharing your feedback with us! Your comments state a great value for me and my team. I am happy that you have enjoyed your stay with us and noticed friendly efforts of residence team members. I am looking forward to meeting you again at Mamaison Residence Diana upon your future visit Warsaw. Kind regards, Maciej - Senior receptionist

6/10 Okay

PNINA

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Maciej - Senior receptionist on 6 Aug 2023
Dear Mr Amos, Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We look forward to welcoming you again at Mamaison Residence DianaKind regards,

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from Maciej - Senior receptionist on 6 Aug 2023
Dear Mr Nathan, Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We are delighted that you are satisfied with our services and facilities and that your experience lived up to your expectations. Thank you once again for your feedback and we look forward to welcoming you again at Mamaison Residence DianaKind regards, Maciej - Senior receptionist

10/10 Excellent

Steven, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in an excellent location in the centre of Warsaw. I would stay here again! But organize your own taxi from the airport; the hotel charges too much.
Stayed 5 nights in Jul 2023
Response from Maciej - Senior receptionist on 6 Aug 2023
Dear Mr Steven,Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We are delighted that you are satisfied with our services and facilities and that your experience lived up to your expectations. Thank you once again for your feedback and we look forward to welcoming you again at Mamaison Residence Diana

10/10 Excellent

Joy

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Maciej Bonkowski Senior receptionist on 8 May 2023
Dear Mr Joy, Thank you for taking the time to leave a review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience,I do hope we will have the opportunity to welcome you back to Mamaison Reisdence Diana.Kind regards

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, room comfort
Stayed 21 nights in Apr 2023
Response from Maciej Bonkowski Senior receptionist on 8 May 2023
Dear Mr Nathan, Thank you for taking the time to leave a review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience,I do hope we will have the opportunity to welcome you back to Mamaison Reisdence Diana.Kind regards

10/10 Excellent

Zbyszko

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Maciej Bonkowski Senior receptionist on 19 Feb 2023
Szanowny Panie Zbyszku,Dziękujemy za przesłanie opinii o naszym hotelu.Mamy nadzieję, że będziemy mogli ponownie gościć Pana w Mamaison Rezydencji Diana.Pozdrawiam serdecznie.

10/10 Excellent

Taofeek A

Travelled with group
Liked: Cleanliness, room comfort
Best place to stay in Warsaw
Stayed 4 nights in Jan 2023
Response from Maciej Bonkowski Senior receptionist on 19 Feb 2023
Dear Mr Taofeek, Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We are delighted that you are satisfied with our services and that your experience lived up to your expectations. We look forward to welcoming you again at Mamaison Residence Diana. Kind regards

8/10 Good

Ian

Business traveller
Liked: Cleanliness, room comfort
Really good location, comfortable, clean accommodation. My only complaint would be that the room was very hot, despite turning off all heating
Stayed 4 nights in Jan 2023
Response from Maciej Bonkowski Senior receptionist on 19 Feb 2023
Dear Mr Ian,Thank you for taking the time to tell us about your experience at our residence - Mamaison Residence Diana in Warsaw. Our priority is to provide a first class service for every guest, therefore your comments are very important to us.Hoping to welcome you again in not too distant future.Kind regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 13 nights in Nov 2022

10/10 Excellent

Michael, Raleigh

Liked: Cleanliness, amenities, property conditions & facilities
Positive: I liked the quiet of the courtyard and the third floor. Lot's of windows make the room bright and welcoming. Easy to navigate to various areas including grocery shopping and museums. Staff very responsive and pleasant. Kitchen pots, plates and utensils sufficient. Negative: Room was bright during the day but would like a little more light in the evening. Area around bathtub in the bathroom could use a little more upgrading.
Stayed 7 nights in Nov 2022
Response from Maciej Bonkowski Senior receptionist on 28 Nov 2022
Dear Mr Michael,Thank you for taking the time to tell us about your experience at our residence - Mamaison Residence Diana in Warsaw. Our priority is to provide a first class service for every guest, therefore your comments are very important to us.We are very happy that your overall stay was pleasant and charming.We are looking forward to welcome you to our hotel again.Kind regards.

10/10 Excellent

Alicja, Toronto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed at the hotel for two weeks in early August and enjoyed it tremendously. The room was excellent with 1.5 washrooms and a lot of room. The staff is first rate. Especially the blonde girl during the day at front desk. I didn’t get her name but she was always very helpful. And they have washers and driers where you can wash your clothes. The location is the best. Close to everything. Parking is challenging to get too. You have to drive through a very narrow laneway.
Stayed 14 nights in Jul 2022
Response from Maciej Bonkowski Senior receptionist on 25 Oct 2022
Dear Mrs Alicja. Thank you for taking the time to leave such a complimentary review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience, and I am pleased we achieved this. I will have great pleasure in passing on your feedback to my colleagues. We do hope you will return to visit us again very soon to enjoy another Mamaison experience.Kind regards,

8/10 Good

Elio

Stayed 1 night in Oct 2022
Response from Maciej Bonkowski Senior receptionist on 25 Oct 2022
Dear Mr Elio,Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. I am looking forward to welcome you again at Mamaison Residence Diana.Kind regards,

10/10 Excellent

Dariusz

Stayed 1 night in Oct 2022
Response from Maciej Bonkowski Senior receptionist on 25 Oct 2022
Dear Mr Dariusz,Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We look forward to welcoming you again at Mamaison Residence DianaKind regards,

10/10 Excellent

Jim, Skarpnäck

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Vitali, Montreal

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Michael

Stayed 1 night in Jul 2022
Response from Maciej Bonkowski, Senior receptionist on 14 Jul 2022
Dear Mr Michael, Thank you very much for your opinion and giving the highest possible rating. We are pleased that we fully met your expectations. We look forward to hosting you again at Mamaison Residence Diana, Kind regards,

8/10 Good

Maxim

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Maciej Bonkowski, Senior receptionist on 15 Jul 2022
Dear Mr Maxim, Thank you for posting your review on our hotel. I am very pleased that you enjoyed your stay at Mamaison Residence Diana and rating us so highly.. We look forward to hosting you again at Mamaison Residence Diana, Kind regards,

8/10 Good

Thomas

Travelled with partner
Liked: Amenities, property conditions & facilities
Room service did not show up the 2nd day. Bathroom could be cleaner. Overall recommended.
Stayed 3 nights in Jun 2022
Response from Maciej Bonkowski, Senior receptionist on 14 Jul 2022
Dear Mr Thomas, Thank you very much for taking the time to post your comments about your recent visit in Mamaison Residence Diana. We do value all feedback from our guests, both positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I do hope we will have the opportunity to welcome you back to Mamaison Residence Diana in Warsaw. Kind regards,

10/10 Excellent

Jacob

Stayed 2 nights in May 2022
Response from Maciej Bonkowski, Senior receptionist on 15 Jul 2022
Dear Mr Jacob, Thank you for posting your review on our hotel. I am very pleased that you enjoyed your stay at Mamaison Residence Diana and rating us so highly.. We look forward to hosting you again at Mamaison Residence Diana, Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Stayed 9 nights in May 2022
Response from Maciej Bonkowski, Senior receptionist on 15 Jul 2022
Dear Mr Andrew, Thank you for posting your review on our hotel. I am very pleased that you enjoyed your stay at Mamaison Residence Diana and rating us so highly.. We look forward to hosting you again at Mamaison Residence Diana, Kind regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had an excellent suite. I liked the ability to use the laundry I needed a shoulder massage which was good Excellent brealkfast each day Excelllent restaurant
Stayed 3 nights in May 2022
Response from Dawid Latała, Front Office Manager on 12 Jul 2022
Dear Michael, Thank you for posting a review of our property and recommend Mamaison Residence Diana in such a nice way. Your words state a great value for me and the entire team. That's very important and power giving to all of us. Hoping to welcome you again in the not too distant future. Kind regards,

10/10 Excellent

joanne

Liked: Cleanliness, room comfort
Nice hotel
I only had a quick one night stay. The room was very comfortable and the staff was very friendly and professional.
Stayed 1 night in Dec 2021
Response from Maciej Bonkowski Senior receptionist on 15 Feb 2022
Dear Mrs Joanne, Thank you for your feedback about your recent stay with us, we appreciate the time you have taken. We are delighted that you are satisfied with our services and facilities and that your experience lived up to your expectations. Thank you once again for your feedback and we look forward to welcoming you again at Mamaison Residence Diana. Kind regards,

10/10 Excellent

Verified traveller

Liked: Room comfort
As always very nice stay, and as I had issues with wifi in my apartment, I have been given an extra room just opposite to use as office (fortunately it was in empty season)
Stayed 5 nights in Jan 2022
Response from Maciej Bonkowski Senior receptionist on 1 Feb 2022
Dear Guest, Thank you very much for choosing to stay at Mamaison Residence Diana again. We greatly appreciate your comments and the excellent review! That's very important and power giving to all of us. With kindest regards,

6/10 Okay

Grzegorz

Stayed 2 nights in Jan 2022

8/10 Good

Ana

Liked: Cleanliness, room comfort
The hotel good the restaurant terrible service ,
Stayed 2 nights in Nov 2021
Response from Maciej Bonkowski Senior receptionist on 23 Nov 2021
Dear Mrs Ana, Thank you for taking the time to tell us about your experience at our residence - Mamaison Residence Diana in Warsaw. Our priority is to provide a first class service for every guest, therefore your comments are very important to us. We hope to have the honour of hosting you again in the future. Kind regards

10/10 Excellent

Alina

Liked: Amenities, property conditions & facilities
Nice hotel at great location
Stayed 2 nights in Sep 2021
Response from Maciej Bonkowski Senior receptionist on 30 Sept 2021
Dear Mrs. Alina, Thank you for taking the time to leave such a complimentary review. I am so glad you enjoyed a wonderful stay at Mamaison Residence Diana and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests, have a memorable and special experience, and I am pleased we achieved this. I will have great pleasure in passing on your feedback to my colleagues. We do hope you will return to visit us again very soon to enjoy another Mamaison experience. With kindest regards Maciej Bonkowski Senior receptionist

8/10 Good

Hanna

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
all in all nice and clean Apartment Hotel in the heart of Warsaw for a reasonable price! i stayed in an apartment on the fifth floor and it was raining on the second night. unfortunately at around 3am i woke up and i felt water drops dropping on my bed from the roof windows. i went down to the reception and was able to immediately change to a different room on a lower floor. this was of course super annoying and you don’t expect that to happen at any 3+ stars hotel. but to be fair the staff was super friendly and helpful to get me that new room as fast as possible. though i wasn’t offered anything for the “middle of the night” troublrs. i guess i’d stay there again but would definitely avoid to stay in an apartment on the top floor :)
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2020
Response from Lukasz Domaszczynski on 16 Feb 2021
Dear Guest, Thank You for sharing Your top review with us. We look forward for your next visit.

10/10 Excellent

Riccardo

Business traveller
Liked: Cleanliness, room comfort
Nice place , friendly staff , recommended
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020
Response from Lukasz on 18 Nov 2020
Dear Sirs, Thank You for sharing your feedback with us. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Is such a nice hotel right in the middle of town, I will back here again while I will be in Warsaw again
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent customer
I come to Warsaw frequently for work and generally stay here. It is centrally located with easy walking distance to various public transit and the Vetrulio bike share station is just next door. It is generally quiet, especially after the restaurant closes (I like windows open). There are laundry rooms available free of charge (but bring your own detergent) and the rooms are very spacious.
Stayed 3 nights in Feb 2020

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2019

10/10 Excellent

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Matt, Ann Arbor, MI

Liked: Cleanliness, staff & service, property conditions & facilities
The standard rooms are quite large! I think they used to be apartments. My room had one and a half baths, and mini kitchen with a stove and microwave.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019

10/10 Excellent

kailly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location, with an abundance of restaurants close to the Old Town and Nowy Swiat. The staff was friendly and helpful. Might be suitable for longer stays as there are laundry facilities and a small fitness room. An easy walk from the Airport (175) bus stops at Centrum and Foksal.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2019

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019