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We stay at this Ritz when we are in the DC area. From the greeters to room services, I give them 5 stars. I left an expensive piece of jewelry in the bathroom and the housekeeper took care of it by putting it on a white towel near where she found it. I was VERY HAPPY!
joyce arden
Stayed 3 nights in Apr 2024
Response from Delia, on 16 Apr 2024
Dear Guest,Thank you so much for staying with us and for taking the time to share and excellent score regarding the service you have experience. We take pride in our job and your feedback means a lot to us. We hope to welcome you in the near future.Regards,
this staff is very cunning, be careful with the expenses In hotel
Liviu
Stayed 3 nights in Apr 2024
Response from Delia, on 16 Apr 2024
Dear Guest,Thank you so much for staying with us and for taking the time to share and excellent score regarding the service you have experience. We take pride in our job and your feedback means a lot to us. We hope to welcome you in the near future.Regards,Delia,
Thank you for staying with us and for taking the time to give us such a wonderful score, it means a lot to us. We hope to see you back in the near future,
I enjoyed my stay very much.
Location is very convenient to everything you may need.
The staff were absolutely wonderful and very attentive.
It had rained one day and I asked one of the parking attendants and greeters Edward if he had and umbrella and he came up with one right away.
Had a great stay!!!
Irina
Stayed 2 nights in Mar 2024
Response from Delia on 6 Apr 2024
Dear Guest,Thank you for taking the time to share wonderful feedback. it really means a lot to us, as our mission is to exceed all guest expectation.Thank you for staying with us we hope to see you back. Kind Regards,Delia,
8/10 Good
Vasudha Mallika
Travelled with family and small children
26 Mar 2024
Liked: Cleanliness, staff & service, amenities
It was a good, uneventful experience.
Vasudha Mallika
Stayed 1 night in Mar 2024
Response from Delia on 6 Apr 2024
Dear Guest,Thank you for taking the time to share wonderful feedback. it really means a lot to us, as our mission is to exceed all guest expectation.Thank you for staying with us we hope to see you back. Kind Regards,Delia,
Dear Guest,Thank you for staying with us and for taking the time to share your experienced of our services. We hope to welcome you back in the future.Kind Regards,
Check in was slow. Mobil app alerted me that my room was ready 2 hours after we had checked in
Troy
Stayed 1 night in Feb 2024
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. I do regret you did not experience the service we are known for. We take every guest feedback very seriously and will get share with the appropriate leadership to get corrected. Thank you for staying with us we hope to see you back in the near future.Regards,
The only thing that needs improvement is the door ban we hear every time a nearby door closes
Otherwise a great place to stay in
Nafisa
Stayed 3 nights in Feb 2024
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities. We will definitely consider your feedback regarding the doors. Thank you for staying with us we hope to see you back in the near future.Regards,
Great Hotel great staff, It's near the Pentagon and a Metro station to get to DC!
JOSE
Stayed 2 nights in Jan 2024
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities.Thank you for staying with us we hope to see you back in the near future.Regards,
The staff was AMAZING!! Huge shout out to the valet gentlemen, all of them are the sweetest souls and were so helpful with everything! The bar stuff also made my friends birthday such a treat. Can’t wait to return!
Katherine
Stayed 1 night in Dec 2023
10/10 Excellent
Michelle
Travelled with family
5 Jan 2024
Michelle
Stayed 1 night in Jan 2024
8/10 Good
Nadine
3 Jan 2024
Nadine
Stayed 4 nights in Dec 2023
2/10 Terrible
Nura
Travelled with family
2 Jan 2024
Disliked: Staff & service, room comfort
Not great at all
It was terrible. Horrible food, banging in the middle of the night, wasn't ritz quality was more like Holiday Inn.
Nura
Stayed 1 night in Jan 2024
Response from Delia, on 3 Jan 2024
Dear Guest,Thank you for staying with us and most importantly for taking the time to share your feedback. Please rest assure your concern had been addressed with respective and appropriate leadership.I apologized for not experiencing the service we are known for. I am aware of that my team has issue BONVOY bonus points for the inconvenienced. I hope that this have meet you expectation as resolution please let me know if there is anything else I can do to re-gain your trust. Kind Regards,
We visited friends in DC just before Christmas. Treated ourselves to staying here. Lovely super clean room, super quiet, will come again and recommend to anyone.
Mary
Stayed 1 night in Dec 2023
Response from Delia on 3 Jan 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities.Thank you for staying with us we hope to see you back in the near future.Regards,
The front desk attendees were kind and helpful. Honestly, was a bit let down with the valet service as we pulled around and they did not acknowledge us or greet us after we sat a bit. It felt a bit awkward, so we ended up parking ourselves in the garage. The overall atmosphere of the hotel was beautifully decorated for the holidays and the area was perfect. Will stay again.
Callah
Stayed 1 night in Dec 2023
Response from Delia on 3 Jan 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro
10/10 Excellent
Dera
26 Nov 2023
Dera
Stayed 4 nights in Nov 2023
Response from Delia, on 3 Jan 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro
Dear Guests,I regret you have not experienced the service we are known for. Thank you for taking the time to share your feedback with us as it does help us to improved and placed better processed in our operations, please let me know if there is anything I ca do to re-gain to your trust. Kind Regards,
Dear Guest, Thank you for staying with us, and for taking the time to share your wonderful feedback. I am happy to heard you have enjoy your stay. We hope to see you back on the future.
Dear Guest,Thank you for the valuable feedback. I am glad your stayed was wonderful stay our mission is to exceed out guest expectations.We hope to welcome you back in the near future.Kind Regards,Delia,
2/10 Terrible
drew
29 Oct 2023
drew
Stayed 1 night in Oct 2023
Response from Delia on 27 Nov 2023
Dear Guests,I regret you have not experienced the service we are known for. Thank you for taking the time to share your feedback with us as it does help us to improved and placed better processed in our operations, please let me know if there is anything I ca do to re-gain to your trust. Have Wonderful Holidays.,
My stay at The Ritz Carlton was amazing! Super clean, super nice, very pleasant staff!
Bria
Stayed 2 nights in Oct 2023
Response from Delia on 31 Oct 2023
Dear Guest,Thank you for the valuable feedback. I am glad your stayed was wonderful stay our mission is to exceed out guest expectations.We hope to welcome you back in the near future.Kind Regards,Delia,
Dera Guest,Thank you for choosing to stay with us, and for sharing your experienced while stating with us. I am over joy we have exceeding our guest expectation as it's our highest mission. Thank you for your loyalty we hope to welcome you back in the future.Regards,
Absolutely loved our stay here. Ed, who brought our luggage up, was kind enough to explain how to get to my conference seamlessly, and provided great recommendations. Our room was immaculate, and the amenities left nothing to desire. 5/5
Dan
Stayed 1 night in Oct 2023
Response from Delia on 13 Oct 2023
Dear Guest,Thank you for taking the time to share your valuable feedback. It means a lot to us as exceeding our guest expectation it's our mission.Thank you for staying with us we hope to see you back in the future.Kind Regards,
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am grateful on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,
Nice hotel, the staff is very friendly and courteous. The room was comfortable. Great location right next to the metro station, restaurants and stores, and only minutes away from the pentagon.
Verified traveller
Stayed 2 nights in Sep 2023
Response from Delia, on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am grateful on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,
8/10 Good
JACK
17 Sept 2023
JACK
Stayed 2 nights in Sep 2023
Response from Delia, on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I do apologize on your case we have accomplished our mission at 100%. Thak you for staying with us and hope to see you back in the near future. Kind Regards,
8/10 Good
tammy
7 Sept 2023
tammy
Stayed 1 night in Sep 2023
Response from Delia on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I do apologize on your case we have accomplished our mission at 100%. Thak you for staying with us and hope to see you back in the near future. Kind Regards,
10/10 Excellent
Jamilah, Chantilly
3 Sept 2023
Jamilah
Stayed 1 night in Sep 2023
Response from Delia on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your valuable feedback.our Ladies and gentlemen make every effort to exceed our gest expectation. I am very grateful that on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,
It’s a Ritz Carlton. Never disappointing. All thumbs up.
Mark Clay
Stayed 2 nights in Aug 2023
Response from Delia on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am very grateful that on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,
6/10 Okay
Keith
13 Aug 2023
Underw
Keith
Stayed 1 night in Aug 2023
Response from Delia on 21 Aug 2023
Dear Guest, Thank you for taking the time to share your scores and feedback. I do regret you have not experienced the service we are known for. Please let me know if there is anything I can to make it up to you and re-gain your trust.Kind Regards,Delia,
Dear Guest thank you for taking the time to share your wonderful score regarding our services. The ladies and gentlemen make a great effort assuring a memorable experience for our guests and getting wonderful scores such as your makes a worthwhile. Thank you for staying with us we hope to see you back in the near future.Kind Regards,
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,
The location is great. Rooms and bathrooms were large. Hospitality was first rate
James
Stayed 1 night in Jul 2023
Response from Delia on 6 Aug 2023
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,
Dear Guest,Thank you for taking the time to share your feedback. We truly appreciate you choosing to stay with us and your loyalty. We hope to welcome you back in the near future.Kind Regard,
Dear Guest, Thank you for your wonderful feedback. its exceptionally gratifying when we make a positive and memorable experience for our guests.Thank you for choosing to stay with us we hope to see you back in the near future.Sincerely,
So close to the metro and shopping.
The paint job in the room was a little sloppy and the toilet needed servicing.
Elaine
Stayed 1 night in Jun 2023
Response from Delia on 25 Jun 2023
Dear Guest, Thank you so much for choosing to stay with us and for taking the time to share your valuable feedback it means a lot to us as we continue to work to strive excellence on our service delivery. We hope tp see you back in the near future. Kind Regards, Delia
10/10 Excellent
Shinsaku
25 Jun 2023
Shinsaku
Stayed 2 nights in Jun 2023
Response from Delia on 6 Aug 2023
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,
Highly recommend this hotel. I’ve stayed in many hotels in D.C and this is by far the nicest and friendliest place I’ve stayed at!!
Brandon
Response from Delia on 23 Jun 2023
Thank you for choosing to stay with us. and most importantly for taking the time to share your wonderful feedback. We hope to see you back in the future.Kind Regards,
Dear Guest, Thank you for taking the time to share your valuable and lovely feedback.Thank you for staying for us and hope to see you back in the near future.Kind Regards, Delia
Thank you for taking the time to share your feedback means a lot to our team, to continue strive great service for our guests.Regards,Delia,
10/10 Excellent
Alicia
Travelled with family
8 Apr 2023
Liked: Cleanliness, staff & service
Excellent staff and accommodations
Alicia
Stayed 1 night in Apr 2023
Response from Delia on 8 Apr 2023
Dear Guest,Thank you for sharing your wonderful score of our services. your feedback means a lot to us, as its motivation for the ladies and gentlemen to continue delivering excellent services to our guests, thank you for staying with us we hope to see you back in the future.Kind Regards,Delia,
Dear Guest,Thank you for talking the time to share your scores of our services this means a lot to the ladies and gentlemen as our mission is to exceed guest expectations. thank you for choosing to stay with us we hope to welcome you back in the near future.
Nice area surrounded by a mall, but you'd never know it if you didn't go out and walking around.
Justin
Stayed 2 nights in Mar 2023
Response from Delia on 28 Mar 2023
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,
I requested a birthday cake for my children in advance. I was really impressed with the message card I received with the cake. The kids were overjoyed. Your professional hospitality is the best.
MASAHITO
Stayed 1 night in Mar 2023
Response from Delia on 28 Mar 2023
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,Delia