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Hotel Kernayel

2.5 star property
Oceanfront family retreat balances kids' play areas with scenic relaxation spaces along the boardwalk, creating the perfect vacation harmony

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Hotel Kernayel on the boardwalk is perfect for families. Kids love the playground, adults enjoy the garden and pool. The lobby fireplace is cozy. Staff offers tour assistance and concierge services. Continental breakfast starts each morning.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Housekeeping
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Kernayel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Hotel Kernayel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kernayel?

Self-parking is free at this property.

What time is check-in at Hotel Kernayel?

Check-in start time: 3 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Kernayel?

Checkout is at 11 AM.

Where is Hotel Kernayel located?

Situated on the boardwalk, this hotel is within a 10-minute walk of Los Pozones and Cascadas de Rio Turbio. Feria Artesanal and Santa Clara Monastery are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

8.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 7 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, friendly staff, and good value
Verified

10/10 Excellent

JUAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar muy cerca de todo.

Excelente atención e instalaciones, lo recomiendo completamente. Gracias
Stayed 1 night in Feb 2019
Verified

6/10 Okay

magaly

Liked: Cleanliness, property conditions & facilities

falta en habitaciones

Las habitaciones deberían tener aire acondicionado dado que el calor en verano en Pucón es muy intenso. Las habitaciones debieran tener un frigobar considerando que las habitaciones son muy calurosas.
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located a little far out of town for easy walking, but the rooms had everything we needed. We were upgraded to a cabana instead of a hotel room upon checking in, which suited our needs well.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Hotel y excelente atención

Una excelente opción, calidad-precio, tranquilo, con una muy buena infraestructura y una atención destacada. Habitación amplia, buen baño,excelente desayuno.
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena experiencia

Muy buena experiencia
Stayed 2 nights in Aug 2018
Verified

8/10 Good

RAUL

Liked: Cleanliness, property conditions & facilities, room comfort

Bueno recomendable

Buena estadia, desayuno pobre
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

Stefano

Liked: Cleanliness
Disliked: Staff & service

Grazioso hotel vicino al centro di Puconn

Hotel di dimensioni ridotte ben localizzato con camere pulite e gradevoli. Buona la colazione. Il personale è risultato piuttosto deludente non ci hanno tenuto le valigie il giorno del check out e quasi tutti si sono dimostrati frettolosi e poco accoglienti. Il check in in Cile inizia alle 15 e noi arrivavamo da Santiago in pullman e l'accoglienza al mattino è stata un po' imbarazzante. Per il resto abbiamo fatto sempre gite fuori per cui si tornava la sera abbastanza stanchi. Visto il.paesaggio meraviglioso e le gite splendide una accoglienza più amichevole sarebbe stato meglio
Stayed 3 nights in Jan 2018
Verified

10/10 Excellent

Luis Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estacionamiento y baño

Las piezas no cuentan con estacionamiento cerrado, me encontré con un rayón producido por otro vehículo por supuesto desconocido. Baños interiores sin una buena ventilación. Aparte de eso lo encontré bien
Stayed 5 nights in Jan 2018
Verified

8/10 Good

gigliola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Buen lugar, un poco alejado del centro gastronomico de la ciudad.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort