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"The location is perfect for visiting Jaen, right in the heart, with a public car park 200m away (no vehicle access to square) Breakfast was good, the staff helpful. A big problem is, you can hear every sound made in the adjacent room as though they were in your own room, including bathroom noises. We had to ask reception to ask the people in the next room to kill the noise at 12.30am, didn't get to sleep for another hour. The safe didn't work, the in room phone didn't work, we had to go down 2 floors at 12.30am to speak to reception. The windows didn't lock. Would only go back if these problems were resolved."

"The room was clean, and the staff was very helpful."

"Pillows could be better"

"This place looks kinda cute in the lobby, like you get in to late 80s, but the room felt really old and outdated. Our room had some old things kind is smell. Pillow and bed was ok, sheets were clean. The room didn’t have comforters, just some plaid. Sink were not draining well. This hotel doesn’t feel like 4 stars at all. Parking is not very easy, and there hard to find a place to load off the luggage. We were on the first floor yet there were some stairs which makes it harder to carry the luggage. There was no one who offered a help with luggage at the hotel. As for me, I wouldn’t stay there again. It’s time to renovate hotel."

"It was big and empty, and not welcoming at all. It was quite an old building that would have been grand once. The room was clean but basic. The staff seemed surprised when I arrived, so I don’t think they have many visitors. The food was poor and not heated through properly. I was ill the next day which I think was the food in the restaurant. I did not see another guest in the 2 days I was there! I left 2 days early."

"I enjoyed my stay but found it difficult to find late in the evening as it is set back from road.The manager was most understanding and helpful."

"The lady who worked on reception and behind the bar was excellent"

"Enchanting hotel that was evident from the time we drove up to the property and until we departed. Staying in a parador is always a treat and this one added an extra special experience looking out from our balcony and walking on the path through by a centuries old castle. Add to this the wonderful staff who met all of our needs to make this an unforgettable stay. We are looking forward to a return stay in the near future!"

"Exceeded expectations. Room comfortably accommodated family with sleeping for 5, Comfy beds and pillows, impeccably clean room, staff turned heat on before we arrived so inviting temperature, great coffee and complimentary breakfast. This was a great find to break up our drive. Staff were very friendly."