Vila Nova Hotels, Cabo Frio

"Great people, good room, very close to the beach"

"I had a wonderful stay at this hotel. From the moment I arrived, the service was exceptional—every staff member was friendly, attentive, and genuinely committed to making my stay comfortable. As a woman travelling alone, feeling safe is incredibly important, and this hotel exceeded my expectations. The environment was secure, welcoming, and very well maintained. I would highly recommend this hotel to anyone looking for excellent service, comfort, and peace of mind. I will definitely be returning on my next trip."

"Staff was courteous Place was clean Upgrades to bathroom and ac very much appreciated Spectacular views Wonderful pool Great price"

"Nice facilities"

"La habitacion estaba limpia, y la gente que atiende en el restaurante es extremadamente genial y cortes pero la gente de recepcion no lo es. Estuvimos sin wifi el primer dia, no pudimos avisarle a nuestras familias que llegamos, pedimos que lo resuelvan y nos mintieron diciendo que el tecnico llegaba el primer dia. A la mañana siguiente fuimos para pedir que por favor resueltan la situacion pero el supervisor fue extremadamente grosero y nos dijo que le estabamos quitando su tiempo. A la tarde ya pedimos de nuevo ayuda y si bien el chico de recepcion nos di otro cuarto( aparentemente solo el nuestro no tenia wifi) cuando pedi compensacion me salieron con que ese cambio de habitacion era suficiente. Por favor que los entrenen porque no saben tratar con respeto a sus huespedes. Ellos arruinan el viaje asi que si te quedas aca, no esperes nada de hospitalidad por parte de ellos."

"Estuvimos tres días en julio. Todo estuvo perfecto, el servicio, la habitación bien amplia, la piscina, el desayuno. Nada que corregir."

"Not clean at all. Bad smells throughout the hotel, not hot water, hotel staff trying to get into our room without our permission, parking is too expensive. "

"I arrived a day early due to my own mixup with travel dates from the UK. Staff at reception were super friendly and helpful the hotel was full I’m not sure how but they managed to accommodate me after a few internal conversations. All the staff were so helpful as my Portuguese is minimal. Europe should take a lesson off crayon customer service "

"Hotel esta abandonado, cama desconfortavel, ar condicionado nao funciona, roupa de cama tinha marcas de maquiagem, tive que ir no shopping comprar fronha de travesseiro e toalhas, chuveiro ruim, cafe da manha e pessimo pior que ja vi, de pao dormido, frutas passadas, com suco de pozinho (nao e natural) e nao tinha agua nem suco um dia... Duas coisas boas eh a localizacao pe na areia e o bar da piscina(que estava bem suja)!!!"