2 bars/lounges, cocktail bar

Reviews of Park Hyatt Vienna

5 out of 5
Park Hyatt Vienna
Am Hof 2, Vienna, Vienna

Reviews

9.8

Exceptional

Rating 10 - Excellent. 183 out of 211 reviews" "
Rating 8 - Good. 21 out of 211 reviews" "
Rating 6 - Okay. 5 out of 211 reviews" "
Rating 4 - Poor. 0 out of 211 reviews" "
Rating 2 - Terrible. 2 out of 211 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

BIBI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reflects a former grandeur and still retains a lot of its original touches with of course an up to date modern twists and touches. Very well situated to almost all of the site seeing monuments. Highly trained , professional as well as friendly and helpful staff. Strongly recommended for those on business or leisure
Stayed 5 nights in Nov 2023
Response from Barbara Göttling, General Manager on 14 Nov 2023
Dear BIBI,I'm glad to hear that you had such a wonderful experience during your stay at the Park Hyatt!It's fantastic to know that you enjoyed your stay to the fullest and that our team and our design contributed to your experience.Thank you for sharing your positive feedback and I'm sure the Park Hyatt team will be delighted to welcome you back on your next trip to Vienna.Barbara GöttlingGeneral Manager

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a top beautiful spa
Stayed 1 night in Jul 2023
Response from Barbara Göttling, General Manager on 26 Jul 2023
Dear Amal,thank you for the fantastic review!We are delighted to hear that you enjoyed your time at Park Hyatt Vienna and we hope to welcome you back soon for another outstanding stay.Warm regards,Barbara GöttlingGeneral Manager

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Nice facilities. Enjoyed my stay
Stayed 2 nights in Jul 2023
Response from Barbara Göttling, General Manager on 26 Jul 2023
Dear Amal,thank you for the perfect rating!We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Park Hyatt Vienna, and we look forward to welcoming you back soon.Warm regards,Barbara GöttlingGeneral Manager

10/10 Excellent

riyad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great service. Modernised interiors yet maintained old world charm.
Stayed 2 nights in Apr 2023

10/10 Excellent

Deborah, any city

Liked: Cleanliness
Stayed 5 nights in Mar 2023

10/10 Excellent

William

10/10 Excellent

elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Arsen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional customer service
Stayed 1 night in Aug 2022
Response from Monique Dekker on 18 Aug 2022
Dear Arsen, Thank you for your recent stay with us and for the very good rating you have shared with us. I am delighted that we could live up to your expectations with your stay. Hopefully, we do have the chance to welcome you back very soon. With kind regards, Monique Dekker Area Vice President/General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant wait to go back!
I dont usually take the time to write reviews but our stay at the Park Hyatt Vienna was so outstanding that I felt compelled to say something. We loved every moment and cannot wait to get back. The entire staff was wonderful, from the front desk to the concierges to the housekeeping and the spa. The facility is amazing and the location is perfect.
Stayed 1 night in Jul 2022
Response from Monique Dekker on 20 Jul 2022
Dear Michael, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property, as well as for taking the time to share this amazing rating on Hotels.com - much appreciated. I am pleased to learn that we could meet your expectations in all areas, like the service received by the team, the hotel locations, and the hotel facilities. I really hope that my team and I will have the pleasure of welcoming you back again - please be assured that we will take good care of you. With best regards, Monique Dekker Area Vice President / General Manager

8/10 Good

Benjamin

Stayed 3 nights in Apr 2022

8/10 Good

ENES

Stayed 3 nights in Feb 2022
Response from Monique Dekker on 3 Mar 2022
Dear ENES, Thank you so much for sharing this positive rating about your recent Park Hyatt Vienna experience on Hotels.com. My team and I are very much looking forward to welcoming you back again! With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Ya

Stayed 4 nights in Feb 2022
Response from Monique Dekker on 3 Mar 2022
Dear guest, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property as well as for taking the time to sharing this amazing rating on Hotels.com - much appreciated. I really hope that my team and I will have the pleasure to welcoming you back again - please be assured that we will take good care of you. With best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and concierge services
Stayed 4 nights in Sep 2021
Response from Monique Dekker on 3 Mar 2022
Dear Mark, Thank you so much for sharing this amazing Park Hyatt Vienna rating with all the Travelocity users. I greatly appreciate your feedback and my team and I are looking forward to welcoming you back again. With warmest regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No better hotel for a wonderful stay in Vienna.
A beautiful hotel in a terrific central location. Amazing staff and attention to detail all round.
Stayed 2 nights in Aug 2021
Response from Park Hyatt Vienna on 3 Mar 2022
Dear Richard, warmest greetings from Park Hyatt Vienna and thank you very much for your positive rating. I am pleased to see that you had an enjoyable time and look forward to welcoming you back soon. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in wonderful location. Staff was very helpful and friendly. Highly recommend!
Stayed 2 nights in Jul 2021
Response from Nadja Ibrahim on 26 Jul 2021
Dear guest, thank you very much for your kind feedback. I am pleased to see that you enjoyed your stay. We are looking forward to welcoming you back soon. Best regards

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ouststanding staff, particularly the women at the front desk.
Stayed 5 nights in May 2021
Response from Nadja Ibrahim on 6 Jul 2021
Dear Mr. Paul, warm greetings from Park Hyatt Vienna and many thanks for your wonderful rating and feedback. I am happy to hear that you had a great stay and we are looking very much forward to welcoming you back - hopefully soon.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury & comfort at its best in Vienna
Absolutely great property: luxury & comfort at its best
Stayed 3 nights in Feb 2020
Response from Monique Dekker on 4 Mar 2020
Dear Sergio, Thank you so much for choosing Park Hyatt Vienna as well as for taking the time to sharing this amazing rating and your kind words on Hotels.com. I do very much appreciate your feedback about the property and my team and I are looking forward to welcoming you back again. With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful decor. Friendly and professional staff. Great size room. Perfect really!
Stayed 3 nights in Feb 2020
Response from Monique Dekker on 25 Feb 2020
Dear guest, Thank you so much for choosing Park Hyatt Vienna as well as for taking the time to sharing this amazing rating and your kind words on Expedia.com. I appreciate your feedback and I really hope that my team and I will have the pleasure to welcoming you back again. With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Monique Dekker on 19 Feb 2020
Dear guest, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this amazing rating on Expedia.com. I appreciate your feedback and my team and I are very much looking forward to welcoming you back again. With best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Micaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was drop-dead gorgeous. The rooms were spacious, beautifully and thoughtfully designed for the luxury traveler. The swimming pool was an Instagram win, and the spa was perfect.
Stayed 7 nights in Dec 2019
Response from Monique Dekker on 27 Dec 2019
Dear Micaela, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property and for taking the time to sharing this wonderful rating and your kind words on Expedia.com. I appreciate your feedback about the assinged room, the interior design of the hotel and the Arany Spa area. Furthermore I really hope that my team and I will have the pleasure to welcoming you back again - we will take good care of you! With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Monique Dekker on 16 Dec 2019
Dear guest, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property as well as for taking the time to sharing this amazing rating on Expedia.com - much appreciated. I really hope that my team and I will have the pleasure to welcoming you back again - please be assured that we will take good care of you. With best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Sandra, Edmonton, AB, CANADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like to swim, you’ll love the pool. It’s 15m long and was always quiet. It’s inside so I was able to swim even during my December stay. The breakfast buffet is amazing. A very large selection of European and American options with eggs and griddle orders taken and delivered right to your table. Also available were cappuccinos made to order. Nice touch. Room was impeccably clean. Beds perfect and had a selection of pillows. Staff all spoke some English, even housekeeping, restaurant and spa staff. Very helpful with map and directions to Christmas markets. Location is in the heart of the city and walking distance to many attractions. The hop on hop off bus stop is less than block away. Would stay here again and highly recommend to anyone.
Stayed 1 night in Nov 2019
Response from Monique Dekker on 2 Dec 2019
Dear Sandra, Thank you so much for choosing our property during your recent stay at imperial Vienna as well as for taking the time to sharing this amazing review with all the Expedia.com users. It is wonderful to know that you felt very comfortable during the time spent at Park Hyatt Vienna and that you enjoyed very much the offered facilities, the assigned guest room and the breakfast offer at The Bank Brasserie - much appreciated. Many thanks also for sharing the kind words about the hotel location and the helpfulness of the team. We are very much looking forward to welcoming you back again - hopefully in the not too distant future. With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very helpful beautiful city and perfect location
Stayed 3 nights in Oct 2019
Response from Monique Dekker on 10 Oct 2019
Dear guest, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this wonderful feedback on Expedia.com. I appreciate your kind words and I really hope that my team and I will have the opportunity to welcoming you back again. With best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Monique Dekker on 7 Oct 2019
Dear guest, Thank you so much for choosing Park Hyatt Vienna as well as for taking the time to sharing this amazing rating on Expedia.com - much appreciated. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future. With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; super helpful staff; wonderful experience.
Stayed 3 nights in Sep 2019
Response from Monique Dekker on 7 Oct 2019
Dear guest, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property as well as for taking the time to sharing this amazing feedback on Expedia.com. I greatly appreciate your kind words and I really hope that my team and I will have the opportunity to welcoming you back again. With warmest regards, Monique Dekker Area Vice President / General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Monique Dekker on 27 Sept 2019
Dear guest, Warmest greetings from Park Hyatt Vienna! Thank you so much for taking the time to sharing this very positive rating on Expedia.com. I am delighted to know that you enjoyed the time spent at the property and I really hope that my team and I will have the opportunity to welcoming you back again in the near future! With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Iman, KSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part is the location. The hotel is in the heart of downtown and right next to the luxury brand stores. Hyatt Vienna is also a beautiful hotel and very luxurious.
Stayed 2 nights in Aug 2019
Response from Monique Dekker on 4 Sept 2019
Dear Iman, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing your experience on Expedia.com. I greatly appreciate your feedback and I really hope that my team and I will have the pleasure to welcoming you back again. With warmest regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accommodations, service and location.
Fantastic accommodations, service, and location.
Stayed 2 nights in Aug 2019
Response from Monique Dekker on 21 Aug 2019
Dear guest, Warmest greetings from Park Hyatt Vienna! Thank you so much for taking the time to sharing this amazing rating and feedback with all the Hotels.com users. It is wonderful to know that you enjoyed so much the guest room, the received service through the team and the hotel location - much appreciated. I am very much looking forward to welcoming you back again - hopefully in the not too distant future! With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful rooms! I would definitely recommend this hotel and will be coming back to Vienna.
Stayed 5 nights in Jul 2019
Response from Monique Dekker on 9 Jul 2019
Dear Guest, Warm regards from the Park Hyatt Vienna! Thank you a lot for your recent stay with us and for your very kind feedback on expedia! My team and I hope to welcome you soon again in our property and we are wishing you a lovely summer! With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Monique Dekker on 24 Jun 2019
Dear guest, Warmest greetings from Park Hyatt Vienna! I personally want to thank you for your recent stay with us as well as for taking the time to sharing this amazing rating on Expedia.com. I greatly appreciate your feedback and I really hope that my team and I will have the opportunity to welcoming you back again. With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Sarah Lay Keong Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff service and prompt attention to details. Will come back with my husband next trip!
Stayed 2 nights in Jun 2019
Response from Monique Dekker on 7 Jun 2019
Dear Sarah Lay Keong Tan, Thank you so much for choosing Park Hyatt Vienna as well as for taking the time to sharing this very kind feedback and the very positive rating on Hotels.com. I greatly appreciate the nice words regarding the service received through the team. We are very much looking forward to welcoming you back again - hopefully in the not too distant future. With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Beautiful room.
Stayed 2 nights in May 2019
Response from Monique Dekker on 27 May 2019
Dear Marc, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this wonderful feedback on Hotels.com. I greatly appreciate your kind words and I really hope that my team and I will have the opportunity to welcoming you back again. With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Clean. Good service. The only problem was that the sink was clogged for being a five star hotel. Otherwise, excellent hotel.
Stayed 3 nights in May 2019
Response from Monique Dekker on 24 May 2019
Dear Mary Ann, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this kind review on Hotels.com. I greatly appreciate your feedback and please accept my apology for the inconveniences caused regarding the sink in the bathroom. I really hope that my team and I will have the pleasure to welcoming you back again - we will take good care of you and make your stay a very enjoyable one. With my best regards, Monique Dekker Area Vice President / General Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in May 2019

10/10 Excellent

Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
A very luxurious hotel right in the heart of the city
Stayed 1 night in May 2019
Response from Monique Dekker on 7 May 2019
Dear Y, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property as well as for taking the time to sharing this wonderful rating and your kind words on Hotels.com. I really hope that my team and I will have the pleasure to welcoming you back again! With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best place ever. Perfect location and amenities. Breakfast was amazing!
Stayed 4 nights in Apr 2019
Response from Monique Dekker on 8 Apr 2019
Dear guest, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this very kind feedback on Expedia.com - much appreciated. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future. With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Monique Dekker on 2 Apr 2019
Dear Anonymous, Thank you so much for sharing this amazing Park Hyatt Vienna rating with all the Expedia.com users. I greatly appreciate your feedback and my team and I are looking forward to welcoming you back again. With warmest regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

NilsStucki, Bern

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I Visiten several Hotels in Vienna in category. For me it is so far the best in Town! No complaints at all! Great Roms, staff very friendly and helpful, nice buffet breakfast....just Go there!
Stayed 1 night in Feb 2019
Response from Monique Dekker on 21 Feb 2019
Dear NilsStucki, warmest greetings from Park Hyatt Vienna! I personally want to thank you for your recent stay with us as well as for taking the time to sharing this very positive review on Expedia.com. It is wonderful to know that for you the Park Hyatt Vienna is so far the best in town in our category - many thanks for your nice words. I greatly appreciate your feedback and I really hope that my team and I will have the opportunity to welcoming you back again. With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna Oasis
Always a treat to come back to the Park Hyatt Vienna....perfection!
Stayed 1 night in Jan 2019
Response from Monique Dekker on 24 Jan 2019
Dear Sam, Warmest greetings from Park Hyatt Vienna! Thank you so much for your recent stay with us as well as for the amazing feedback which you shared with all the Hotels.com users. It is wonderful to know that you enjoyed so much the time at the property - we are very much looking forward to welcoming you back again! With my best personal regards, Monique Dekker Area Vice President / General Manager

8/10 Good

Adri, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our stay in Park Hyatt was great. The last time we stayed in The Sacher and this time I wanted to try something else. The decor is more understated than in The Sacher, where it’s very traditional. The suite we have booked was very spacious and overlooking the square. The location of the hotel was very good. The service was wonderful. Except that the AC was a little inconsistent we enjoyed our short stay very much.
Stayed 1 night in Dec 2018
Response from Monique Dekker on 21 Jan 2019
Dear Adri, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this wonderful feedback with all the Expedia.com users. I am delighted to read that you enjoyed so much the assigned suite and the service received from the team. I really hope that we will have the pleasure to welcoming you back again during your next stay at imperial Vienna! The team and I will take good care of you! With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Major props!
Top notch! Let yourself experience Vienna the Park Hyatt way....amazing! Karim will arrange everything for you, from the best food to premier shopping...trust him!
Stayed 1 night in Jan 2019
Response from Monique Dekker on 16 Jan 2019
Dear Sam, Many thanks for taking the time to sharing this amazing feedback about your recent Park Hyatt Vienna experience on Hotels.com. Please be assured that I will also forward your kind words to our concierge team member Karim - thank you for mentioning him by name. Much appreciated! The team and I are looking forward to welcoming you back again - hopefully in the not too distant future! With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna base!
Vienna is amazing and nothing beats a requisite stay at the Park Hyatt. From the moment you walk in...it's complete luxury! Definitely worth every euro!
Stayed 2 nights in Jan 2019
Response from Monique Dekker on 14 Jan 2019
Dear Sam, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property during your recent stay at the imperial city of Vienna as well as for taking the time to sharing this amazing feedback with all the Hotels.com users. The team and I are looking forward to welcoming you back again - hopefully in the not too distant future. With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Christmas market trip with friends wonderful
Stayed 3 nights in Nov 2018
Response from Monique Dekker on 4 Dec 2018
Dear James, Thank you for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing your feedback with all the Hotels.com users. My team and I are very much looking forward to welcoming you back again! With my best personal regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Monique Dekker on 3 Dec 2018
Dear abdulla, Thank you for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this amazing rating on Hotels.com. The team and I are looking forward to welcoming you back again! With best regards, Monique Dekker Area Vice President/General Manager

10/10 Excellent

MarkEnMiami, Miami

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge Kareem was this five stars property’s cherry on the cake. First of all the hotel is located in the middle of everything, and easily walkable to anything you would want to do. The concierge made all our excursions and planned even train travel for us. Exceptional!
Stayed 4 nights in Nov 2018
Response from Park Hyatt Vienna on 21 Nov 2018
Dear MarkEnMiami, Thank you so much for taking the time to sharing this lovely feedback about your recent Park Hyatt Vienna experience with all the Expedia.com users. It is wonderful to know that you felt so comfortable with service received from the team, especially from our concierge Kareem. I really hope that we will have the opportunity to welcoming you back again - we will take good care of you! With my best regards, Monique Dekker Area Vice President / General Manager

6/10 Okay

Wadih

Liked: Cleanliness, staff & service, property conditions & facilities
Dangerous bathroom
I would not stay here again. My wife had the bathroom door that weighs about 100 kilos on her and she very luckily escaped with only a scratch. Its could have been allot worse and potentially life threataning. I told the reception about it and they said that this has happened a few times before. Even the maintenance knew about this. The only plus point in our stay is the very helpfull concierge(karim) that really went out of his way everyday for all our bookings and arrangements.
Stayed 3 nights in Nov 2018
Response from Monique Dekker on 16 Nov 2018
Dear Wadih, Warmest greetings from Park Hyatt Vienna! Thank you for your recent stay with us, for mentioning one of our concierge team members in such a positive way as well as for taking the time to sharing your review on Hotels.com. I truly regret the issue occurred with the bathroom door - please accept my sincerest apology for the inconveniences caused. Naturally such should not happen and it goes without saying that follow-up with the relevant manager will be made so that corrective action can be taken immediately. I really hope that maybe you will change your mind - it would be a pleasure for me and my team to welcoming you back again We will take good care of you - do not hesitate to contact me if you wish to provide any further feedback. With my best regards, Monique Dekker Area Vice President / General Manager

10/10 Excellent

Juan, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are really spacious and the service is really great.
Stayed 3 nights in Oct 2018
Response from Monique Dekker on 22 Oct 2018
Dear Juan, Thank you so much for taking the time to sharing this lovely feedback about your recent Park Hyatt Vienna experience with all the Expedia.com users. It is wonderful to know that you felt so comfortable with the assigned guest room and the service received from the team. I really hope that we will have the opportunity to welcoming you back again - we will take good care of you! With my best regards, Monique Dekker Area Vice President / General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Monique Dekker on 5 Oct 2018
Dear guest, Thank you so much for sharing this positive rating about your recent Park Hyatt Vienna experience on Expedia.com. My team and I are very much looking forward to welcoming you back again! With my best regards, Monique Dekker Area Vice President / General Manager