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Nice location, right next to the Underground railway station to get to the centre, but also close enough to walk into the old town. Good breakfast, really nice staff and very clean room
Soenke
Stayed 1 night in Mar 2024
Response from Kevin Ernstberger - Front Office Manager on 21 Apr 2024
Dear Soenke,thank you very much for sharing your experience with us.We are very happy that you enjoyed your stay in our beautiful city and the location close to the metrostation.Looking forward to welcome you once again in our hotel.All the best, Kevin Ernstberger - Front Office Manager
Response from Ali Sultani Supervisor on 9 Jan 2024
Dear Cheryl,thank you for taking the time to review your stay at our hotel. We are glad to hear that you enjoyed Vienna and hope to see you back with us soon.Kind Regards,Supervisor MAXX by Steigenberger Hotel Vienna
Response from MAXX by Steigenberger Vienna on 25 Dec 2023
Sehr geehrter Gast,es freut uns, dass Sie unsere Hotel gut finden,MAXXimale Grüße Front Office
6/10 Okay
Michael
Travelled with partner
13 Dec 2023
Liked: Cleanliness, staff & service, amenities
Unless you were prepared to pay 28 Euros for breakfast there was no opportunity to obtain any means of refreshment whatsoever until the bar opened at 6pm, which I have never known before at a Hotel with such high standards
Michael
Stayed 3 nights in Dec 2023
Response from Azad Mauo Front Office - MAXX by Steigenberger Hot on 13 Dec 2023
Dear Michael,We are genuinely sorry to hear that your experience with our breakfast and refreshment services fell short of your expectations. At MAXX by Steigenberger, we strive to provide a variety of amenities and options to cater to our diverse clientele. Our aim is to ensure our guests' satisfaction and comfort throughout their stay. We understand how significant these aspects are to the overall hotel experience, and we value your feedback. We hope to have another opportunity to serve you better in the future, ensuring a comprehensive MAXX experience that aligns with the high standards we set.MAXX regards,
10/10 Excellent
Thomas
3 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Thomas
Stayed 3 nights in Nov 2023
Response from Meltem - Front Office Agent on 9 Dec 2023
Lieber Gast,vielen Dank für Ihre positive Bewertung. Wir hoffen, Sie bald wieder begrüßen zu dürfen.MAXXimale GrüßeMAXX by Steigenberger Hotel Vienna
I had an exceptional experience at the hotel. The comfort of the rooms was outstanding, everything was very clean and fresh the spa area was truly relaxing. The staff was friendly and helpful and the hotel took in consideration my requests.
The hotel is located conveniently close to the metro/overground station.
Definitely a option to consider in a next visit to Vienna.
Emanuel
Stayed 1 night in Nov 2023
Response from Meltem - Front Office Agent on 17 Nov 2023
Dear guest,Your positive words are a real compliment for our hotel and our team. We are very pleased that you appreciate the high level of comfort in our rooms and the cleanliness. We are also happy that you found the spa area relaxing.The fact that our staff were able to fulfill your wishes and that you highlighted our convenient location is also wonderful feedback. We hope to welcome you again as our guest on your next visit to Vienna. MAXX regardsMAXX by Steigenberger Hotel Vienna
The hotel was really clean and well presented, the room was spacious and comfortable and the staff were really polite and helpful. The sauna, steam rooms, gym and rooftop facilities were clean and well looked after. Would definitely stay here again and recommend to others.
Aisha
Stayed 5 nights in Aug 2023
Response from Marie Sztormke Front Office-MAXX by Steigenberger on 18 Aug 2023
Dear Ms. Aisha,thank you so much for your message here on Expedia!We are more than happy that you enjoyed your stay at our facility. We are especially pleased that you enjoyed the wellness area and that you were satisfied with our staff.We look forward to welcoming you back soon!MAXXimal regards
Response from MAXX by Steigenberger Vienna on 10 Aug 2023
Dear Mrs. Hilma,We are glad to hear that you found your stay with us relaxing and pleasant. Our goal is always to create a comfortable atmosphere for our guests, where they can relax and enjoy their time. Your kind words are a wonderful confirmation of this.We look forward to your next visit,Nadin FaulhammerMAXX greetings,Nadin FaulhammerFront Office - MAXX by Steigenberger
Sehr geehrter Gast,Es ist wunderbar zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Ihr positives Feedback ist sehr ermutigend und wir freuen uns, dass wir Ihren Erwartungen gerecht werden konnten. Wir hoffen, Sie bald wieder im Hotel MAXX by Steigenberger begrüßen zu dürfen. MAXXimale Grüße,Nadin Faulhammer Front Office – MAXX by Steigenberger Vienna Hotel
Excellent location; easy access to public transportation. Grocery store next door. Mini-fridge in room. Breakfast is expensive but outstanding
Emily
Stayed 2 nights in Jul 2023
Response from MAXX by Steigenberger Team on 10 Jul 2023
Thank you for your kind feedback regarding your stay at the Hotel MAXX by Steigenberger. We are delighted to hear that you found our location convenient and accessible to public transportation, as well as having a grocery store close by. Our team strives to ensure all guests are provided with an enjoyable stay and we are pleased that we could meet those expectations. We hope you have a great day!MAXX regards
10/10 Excellent
Elizabeth
8 Jul 2023
Elizabeth
Stayed 3 nights in Jul 2023
Response from MAXX by Steigenberger Hotel Vienna on 17 Jul 2023
Dear Elizabeth,thank you so very much for your review.MAXXimal regardsPredragFront Office Agent
Thank you very much for your positive feedback on our breakfast and bedding. We are delighted to hear that you had a comfortable stay with us and that our services exceeded your expectations. Our team strives to make sure all our guests have a pleasant stay and we are thrilled that we could do that for you. We look forward to welcoming you back soon!MAXXimal regardsMeltem Front Office
6/10 Okay
Helmut
27 Jun 2023
Helmut
Stayed 1 night in Jun 2023
Response from Faulhammer Nadin on 4 Aug 2023
Sehr geehrter Herr Helmut,Es ist wunderbar zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Ihr positives Feedback ist sehr ermutigend und wir freuen uns, dass wir Ihren Erwartungen gerecht werden konnten. Wir hoffen, Sie bald wieder im Hotel MAXX by Steigenberger begrüßen zu dürfen. MAXXimale Grüße,Nadin Faulhammer Front Office – MAXX by Steigenberger Vienna Hotel
Receptionist was kind and friendly. I had to pay parking for an hour just to check in before I returned my car rental. The hostess/ waitress was very rude when I informed her that I was willing to pay for breakfast, because of that I just turned around and left
Arthur
Stayed 3 nights in Jun 2023
Response from MAXX by Steigenberger Vienna on 18 Jun 2023
Dear Mr. Arthur!Thank you for your review and for choosing to stay with us at Hotel MAXX by Steigenberger. We truly appreciate your feedback and are glad to hear that you had a positive experience with our receptionist. However, we are very sorry that you had to go through the incident with the service staff and will immediately forward this to the relevant department. We strive to provide excellent customer service in all our interactions with guests. It is our goal to ensure that all of our guests feel respected and valued while they are staying with us. Once again, thank you for providing us with valuable feedback and we hope that you will choose us again should you be in the area in future.MAXXimal regardsMarie SztormkeFront Office
6/10 Okay
Oxana
Travelled with partner
16 Jun 2023
Liked: Cleanliness
Average
Oxana
Stayed 2 nights in Jun 2023
Response from Meltem on 6 Jul 2023
Thank you for your feedback. We at Hotel MAXX by Steigenberger are committed to providing each of our guests with a comfortable and enjoyable stay. We strive to provide high-quality services and amenities that exceed our guests' expectations. We appreciate your input and are working hard to ensure that future visits are of a much higher standard.MAXX regardsMeltemFront Office
Staff not aware of VIP gold status, and tell you they don’t have upgraded rooms and they don’t know about the free credit on food and drinks…
Kevin
Stayed 1 night in Jun 2023
Response from Front Office - MAXX by Steigenberger Team on 18 Jun 2023
Dear Mr. Kevin, thank you for taking the time to share your experience staying at Hotel MAXX by Steigenberger. We are sorry to hear that our team did not meet your expectations with regards to VIP Gold status and the complimentary benefits associated. At Hotel MAXX by Steigenberger, we strive to make all of our guests feel special and valued during their stay. We apologize if that was not your experience this time, and we hope you will consider giving us another opportunity in the future.MAXX regardsPredragFront Office Agent
Excellent property - very well-appointed and large rooms with great amenities. Area is not ideal for Vienna charm, but the hotel provides a nice sanctuary. Pedrag was super helpful with my stay. Would have liked restaurant to be open for dinner or have room service options, but otherwise a very comfortable stay!
Eugene
Stayed 2 nights in May 2023
Response from MAXX by Steigenberger Vienna on 18 Jun 2023
Dear Mr. Eugene!Thank you so much for your kind words about our hotel! We're thrilled to hear that you enjoyed your stay with us and found our location to be convenient and our staff to be top-notch. We're proud to provide our guests with quality amenities and excellent service and we're glad that you were able to take advantage of both during your stay. We hope you'll choose to stay with us again the next time you're in town.MAXXimal regardsMarie SztormkeFront Office
The staff was very friendly and competent. The room was clean and well arranged. The bed was very comfortable. All in all a great experience.
Verified traveller
Stayed 1 night in May 2023
Response from MAXX by Steigenberger Vienna on 18 Jun 2023
Dear guest,we are delighted that you had a great experience at Hotel MAXX by Steigenberger and our team strives to make sure each guest feels welcomed and taken care of. We appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!MAXXimal regardsMarie SztormkeFront Office
the great location of this hotel as well as the friendly staff, made my stay perfect. I can highly recommend this hotel.
Verified traveller
Stayed 2 nights in May 2023
Response from MAXX by Steigenberger Vienna on 18 Jun 2023
Dear guest,thank you so much for your kind words about Hotel MAXX by Steigenberger. We are delighted to hear that our location and staff made your stay perfect. We look forward to welcoming you back soon!MAXXimal regardsMarie SztormkeFront Office
10/10 Excellent
Milan
13 May 2023
Milan
Stayed 1 night in May 2023
Response from Faulhammer Nadin on 15 May 2023
Sehr geehrter Herr Milan, wir bedanken und herzlich für ihre "10 von 10" Bewertung und hoffen Sie bald wieder im Maxx by Steigenbeger maxximalisch begrüßen zu dürfen. mit freundlichen Grüßen, Faulhammer Nadin Maxx by Steigenberger Vienna Hotel
Nice hotel in a quiet area. The room was large and comfortable. The employees were helpful.
Linnea
Stayed 4 nights in Apr 2023
Response from MAXX by Steigenberger Hotel Vienna on 24 Apr 2023
Liebe Linnea, thank you for taking the time to share your experience at Hotel MAXX by Steigenberger. We are delighted to hear that you found the room large and comfortable and that our staff was helpful. At Hotel MAXX by Steigenberger, we strive to create a peaceful and enjoyable atmosphere for all of our guests. Thank you again for your feedback, we hope to have another opportunity to welcome you back in the future!MAXXimal regardsPredrag Front Office Agent
Everyone was great, second time staying at this hotel and can say the standard is always high :)
Isabella
Stayed 3 nights in Jan 2023
Response from MAXX by Steigenberger Vienna on 22 Mar 2023
Dear Ms Isabella, Thank you for your wonderful review. We truly appreciate your kind words about our staff and services. We are delighted that you have stayed with us twice now and looking forward to welcome you again soon!
Response from MAXX by Steigenberger Vienna on 8 Nov 2022
Dear Guest, Thank you very much for taking your time to write a review for our hotel, MAXX by Steigenberger Vienna. We are looking forward welcoming you for your next time in Vienna! Best regards,
Response from MAXX by Steigenberger Vienna on 17 Jul 2022
Dear Mister Pablo,
Thank you for taking you time to leave us a review for your stay with us.
We are sorry, that we could not fulfill your expecations, and would be happy if you'd contact us to give us your feedback what we may can do better.
We wish you a pleasant evening.
MAXXimal regards from Vienna,
Petra
Front Desk
8/10 Good
Verified traveller
Travelled with group
27 Jun 2022
Liked: Cleanliness
Verified traveller
Stayed 1 night in Jun 2022
Response from Petra Haderer, Front Office on 1 Jul 2022
Dear Guest,
We'd like to thank you for leaving us a rating, here on on Hotels.com.
Looking forward to welcome you again!
8/10 Good
Verified traveller
27 Jun 2022
Liked: Cleanliness
Verified traveller
Stayed 1 night in Jun 2022
Response from Petra Haderer, Front Office on 1 Jul 2022
Dear Guest,
Thank you very much for taking the time to leave us a rating.
We are looking forward to welcome you for your next visit in Vienna!
Dear Mr. Oleg,
Thank you very much for the great feedback for your stay. We are happy to read that you've enjoyed your stay at our hotel.
We are looking forward to welcome you back at our hotel soon.
MAXXregards,
Bernhard - Front Desk
6/10 Okay
Fouad
15 May 2022
Fouad
Stayed 1 night in May 2022
Response from Bernhard on 17 May 2022
Dear Guest,
Thank you very much for taking your time to review your stay.
We really appreciate it.
We are looking forward to welcome you back at our hotel.
MAXXregards,
Bernhard - Front Desk
Séjour très agréable et personnel courtois. Hôtel très propre et petites attentions à la chambre appréciées
Odette
Stayed 1 night in May 2022
Response from Bernhard on 10 May 2022
Dear Mrs./Mr. Odette,
Thank you very much for your great feedback. We really appreciate it.
We are happy to read, that you've enjoyed your stay at our hotel and we are looking forward to welcome you back at our hotel.
MAXXregards,
Bernhard - Front Desk
Dear Guest,
thank you for taking your time to write this review.
We take your feedback about the friendliness of our front desk and the service in our hotel overall very serious. We are very sorry about any inconvenience that was caused and for every incident and will work together with every department to provide a better service in the future.
MAXX Regards,
Martin Schrödl
General Manager
Lovely property, the style of the rooms was magnifique. I’m obsessed with the fact that Keurig machines were in every room — excellent touch. Comes highly recommended from me. I would most definitely stay here again.
My only suggestion to the management team is to replace the pillows. For such a luxurious feeling room, to have limp & flat pillows was out of place.
Amanda
Stayed 2 nights in Apr 2022
Response from Bernhard on 18 Apr 2022
Dear Mrs. Amanda,
Thank you very much for this wonderful feedback. We really appreciate it.
Gladly we forward your Feedback concerning the pillows to our Management.
We are loking frward to welcome you back at our hotel soon.
MAXXregards,
Bernhard - Front Desk
10/10 Excellent
Trisha
28 Mar 2022
Trisha
Stayed 1 night in Mar 2022
Response from Hotelmanagment on 29 Mar 2022
Sehr geehrte Frau Trisha,
Wir möchten uns auf diesem Wege sehr herzlich für Ihr tolles Feedback bedanken und hoffen Sie bald wieder bei uns im MAXX by Steigenberger Hotel begrüßen zu dürfen.
Mit freundlichen Grüßen
Front Office Team
Sehr geehrter Gast,
Vielen Dank für Ihre tolle Bewertung.
Es freut uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genießen konnten. Wir würden uns sehr freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.
MAXXimale Grüße
Bernhard - Front Desk
Dear Sherwan,
Thank you very much for your great feedback.
We really appreciate it.
We are looking forward to welcome you back at our Hotel.
MAXXregards
Bernhard - Front Desk
Lovely design, friendly staff who upgraded me without asking, great breakfast, cool spa area.
Nina
Stayed 4 nights in Oct 2021
Response from Bernhard on 18 Oct 2021
Dear Mrs. Nina,
Thank you very much for your great feedback. We are very happy to read that you've enjoyed your stay at our hotel.
We are looking forward to welcome you back at our hotel soon.
MAXXregards,
Bernhard Front Desk
Rooms were great, parking was convenient, but expensive. Only issue was restaurant was really not open and bar hours were minimal. Location is convenient to Underground and there is a Billa Supermarket right next door.
William
Stayed 2 nights in Sep 2021
Response from General Manager on 15 Oct 2021
Dear Guest,
Thank you very much for your feedback. We really appreciate it.
We are looking forward to welcome you back at our hotel soon.
MAXXregards,
General Manager
6/10 Okay
idit
5 Oct 2021
Liked: Property conditions & facilities
Disliked: Room comfort
idit
Stayed 2 nights in Sep 2021
Response from Bernhard on 15 Oct 2021
Sehr geehrter Gast,
Vielen Dank für Ihre Bewertung.
MAXXimale Grüße
Bernhard - Front Desk
This hotel was a very nice stay and beautiful facilities. Having a rooftop terrace to hang out on is very nice as well! We stayed as a family and were comfortable even though it was a little tight. Even though it’s a little out of the city, it’s a quick 5 minute walk to the metro, so it’s extremely convenient to all the places you’ll want to see while in Vienna!
Verified traveller
Stayed 4 nights in Aug 2021
Response from Bernhard on 11 Sept 2021
Dear Guest,
Thank you very much for your great Feedback. We are happy to read that you've enjoyed your stay at our hotel.
We are looking Forward to welcome you back at our hotel soon.
MAXXregards,
Bernhard - Front Desk
Large room, efficient AC, comfortable bed and definitely value for money
Verified traveller
Stayed 1 night in Jul 2021
Response from Bernhard on 7 Aug 2021
Dear Guest,
Thank you very much for your great Feedback.
We are looking Forward to welcome you back in our hotel.
MAXXregards,
Bernhard - Front Desk
2/10 Terrible
Kamrul
1 Sept 2020
Kamrul
Stayed 3 nights in Aug 2020
Response from Dorothee / Front Office on 12 Sept 2020
Dear Kamrul,
thank you for spending your time on a review. We would like to know the reasons for 2 out of 10 points, could you please reach out? Feedback from our guests is the best help to improve our service.
MAXX regards,
MAXX by Steigenberger Vienna
Amazing stay ans hotel and the staff were so friendly and accommodating, ps the spa was a brilliant addition :)
hakim
Stayed 3 nights in Aug 2020
Response from Marianne on 30 Aug 2020
Dear Hakim,
Thanks for leaving such a positive feedback!
We are happy to hear that you enjoyed your stay and will forward the praise to our staff.
We are looking forward to welcome you again!
MAXX regards,
Your MAXX by Steigenberger Vienna Team
10/10 Excellent
Verified traveller
10 Aug 2020
Verified traveller
Stayed 2 nights in Aug 2020
Response from Dorothee / Front Office on 14 Aug 2020
Dear guest,
thank you for rating us 5 stars! We are proud about your praise.
MAXX regards,
MAXX by Steigenberger Vienna