Front of property - evening/night

Reviews of Leonardo Hotel Vienna

4 out of 5
Leonardo Hotel Vienna
Matrosengasse 6-8, Vienna, Vienna

Reviews

8.0

Very good

Rating 10 - Excellent. 281 out of 1004 reviews" "
Rating 8 - Good. 495 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Stayed 8 nights in Jan 2024
Response from EBi on 25 Mar 2024
Dear Anthony,Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

6/10 Okay

Rae rae

Liked: Staff & service
Disliked: Cleanliness
The staff were polite and friendly but baby cot was horrible and dirty and so had to co sleep with my 2 month old and husband for 3 nights which wasn’t fun .
Stayed 2 nights in Jan 2024
Response from EBi on 22 Jan 2024
Dear Rae rae, We would like to thank you for taking your time to review your stay and for sharing your honest feedback with us. We involved our team in order and a check-up took place. We do hope to have the opportunity to leave a better impression next time. We remain, with warm regards.

4/10 Poor

Rachael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really not happy the cleaning. Or the bad condition of the cot . It was covered it dark brown marks which I hope was just chocolate but either way couldn’t put my 2 month old baby in it and so sleep was a very big issue . The room it self carpet full of stains bedding had hair on it . Really not great but I have to say the lady at reception was very lovely and helpful .
Stayed 1 night in Jan 2024
Response from EBi on 22 Jan 2024
Dear Rachael, many thanks for sharing your feedback of your recent stay in Vienna. We appreciate it. We attach great importance to cleanliness and tranquility in order to offer our guests optimum comfort. Your feedback helps us to constantly review and improve the quality of our service. We remain, with warm regards.

8/10 Good

Kenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was very good. Breakfast was superb.
Stayed 3 nights in Dec 2023
Response from EBi on 27 Dec 2023
Dear Kenny,Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

10/10 Excellent

Claudiu

Liked: Cleanliness, staff & service, property conditions & facilities
Response from EBi on 15 Feb 2024
Dear Claudiu, Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards, Leonardo Hotel Vienna Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value easy location.
This was a good choice. It is a bit out of the main town but that is reflected in the price. It is near a ubahn and the westbanhoff and a pedestrian street with lots of stores and restaurants etc. There is a lobby area and a lounge on the top floor where you can spread out if the room is too small for you to work etc. The bathroom is a frosted sliding door which makes the double rooms onky suitable for thise that are very close. There is a fridge. A good Austrian restaurant across the street with nice lunch specials.
Stayed 2 nights in Dec 2023
Response from EBi on 7 Dec 2023
Dear Amanda,We appreciate your feedback and we are happy that you felt comfortable.Thanks for sharing it.With warm regards.

10/10 Excellent

Karl Hans Werner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from EBi on 4 Dec 2023
Sehr geehrter Karl Hans Werner, Vielen Dank, dass Sie sich die Zeit genommen haben um Ihren Aufenthalt zu bewerten und um Ihr Feedback mit uns zu teilen.Mit vielen Grüßen

8/10 Good

Luis, Monument

Stayed 2 nights in Nov 2023
Response from EBi on 4 Dec 2023
Dear Luis, Kindly thank you for taking your time to review your stay. We are happy that you felt comfortable.with warm regards.

8/10 Good

Sau Man

Stayed 3 nights in Aug 2023
Response from EBi on 31 Oct 2023
Sehr geehrter Wien Besucher, Herzlichen Dank für Ihre Bewertung des Aufenthalts und für Ihre Zeit um Ihr Feedback mit uns zu teilen. Wir freuen uns, dass Sie sich wohlgefühlt haben. Mit vielen Grüßen

10/10 Excellent

Fadwa

Stayed 3 nights in Aug 2023
Response from EBi on 24 Oct 2023
Dear Fadwa, Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

4/10 Poor

Isa

Travelled with family
Disliked: Staff & service
Delay in room cleaning have to remind them Wifi never worked properly Elevators are too small and sometimes have to wait Gym too small
Stayed 11 nights in Sep 2023
Response from EBi on 2 Oct 2023
Dear Isa, Kindly thank you for your visit. We feel sorry not have left a better impression to you.We do hope to welcome you back at Leonardo Hotels and we remain, with kind regards.

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ebi on 18 Sept 2023
Dear Jeanine, Kindly thank you for rating your stay and for sharing your evaluation. We remain with warm regards

2/10 Terrible

Parveen

Travelled with family
Disliked: Amenities
The facility is in really bad condition. Internet doesn’t work. Bathrooms are like tiny closets lot of broken things in rooms. Overall a terrible hotel to stay in. I would not recommend anybody to stay at this facility
Stayed 3 nights in Aug 2023
Response from EBi on 31 Aug 2023
Dear Parveen,We would like to thank you for taking your time to review your stay. Although we wish you had a better experience in Vienna it is feedback like yours we learn from. We remain with best regards.

8/10 Good

Gonzalo, Arvada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easily accommodated three of us (my two sons & I).
Stayed 4 nights in Aug 2023
Response from Ebi on 18 Sept 2023
Dear Gonzalo, Kindly thank you for taking your time to review your stay. We are happy that you felt comfortable.Warm regards.

10/10 Excellent

Lucie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ebi on 2 Jul 2023
Dear Lucie, Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards

4/10 Poor

Y

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Ebi on 29 Jun 2023
Dear Y, Thank you for your evaluation of your stay. We learn out of each situation and if we can be of further assistance, let us know.In the meanwhile we remain, with best regards.

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to reach with public transfer, clean and the room to the room facing the inner courtyard was quiet
Stayed 2 nights in Jun 2023
Response from Ebi on 17 Jun 2023
Dear Tanja, We would like to thank you for taking your time to review your stay in Vienna and for sharing your evaluation. With warm regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and well designed rooms! Fantastic location, close to train and metro station and the Mariahilfer Strasse, which has lots of restaurants and stores.
Stayed 6 nights in Jun 2023
Response from Ebi on 17 Jun 2023
Dear David, We would like to thank you for taking your time to review your stay in Vienna and for sharing your evaluation. With warm regards.

6/10 Okay

ALAA

Travelled with family
Good hotel and near the stations
Hotel location is good Breakfast is good I booked a triple room but not as I expected or not same as pictures as on hotels.com
Stayed 2 nights in Jun 2023
Response from Ebi on 13 Jun 2023
Dear ALAA, Kindly thank you for taking your time to review your stay in Vienna.With warm regards.

8/10 Good

Constance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was well except the WIFI which was horrible
Stayed 2 nights in May 2023
Response from Ebi on 27 May 2023
Dear Constance, Thank you for your feedback. We are in touch with the supplier of WiFi to find the reason for the weak connection. Kind regards.

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff was good but WIFI was horrible. Could not even do any work from the hotel
Stayed 3 nights in May 2023
Response from Ebi on 27 May 2023
Thank you.

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were good but the WIFI was horrible
Stayed 1 night in May 2023
Response from Ebi on 27 May 2023
Thank you.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a good location for trams and U bahn next to westbahnhof. It has 3 elevator's for customers. The bedroom has a kettle so lots of hot drinks.
Stayed 11 nights in May 2023
Response from EBi on 23 May 2023
Dear John, Kindly thank you for taking your time to review your stay.We remain, with warm regards.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Ebi on 12 May 2023
Dear Douglas, Kindly thank you for your review. We are happy that you felt comfortable. Kind regards.

4/10 Poor

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our stay at Leonardo hotel was okay at first, however, we quickly realized the drain in our sink was stuck shut and the sink was unusable. We asked hotel staff three (3) separate times to please come look at it/fix it and no one ever arrived. Also, we had a very unnerving experience while staying at the Leonardo hotel. At around midnight (12am) a strange, suspicious looking man came and knocked on our door “looking for the gym” (which was literally right next door to our room). The man was not dressed for the gym and seemed very nervous when we answered the door. It was extremely shady and there was absolutely some ulterior motive (breaking in, looking to see who was in the room, etc). When we informed hotel staff about it the completely brushed us off and ignored our concerns. That experience alone was really scary and enough to deter me from ever staying in the future. Overall, the room was clean and fine but the poor service and shady experience made the experience at the hotel horrible.
Stayed 2 nights in Apr 2023
Response from EBi on 2 May 2023
Dear Margaret, We want to thank you for taking your time to review your stay in Vienna and for bringing your details to our attention. Further to the safety check we did run that moment you called us, we want to share that all rooms are equipped with a door lock to close the room from inside. With this no one has the possibility to enter a foreign room. We remain, with best regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location nice breakfast buffet
Stayed 5 nights in Apr 2023
Response from EBi on 14 Apr 2023
Dear Guest, kindly thank you for taking your time to review your stay.We remain with warm regards.

10/10 Excellent

Lukasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from EBi on 19 Mar 2023
Dear Lukasz, Kindly thank you for sharing your evaluation. We are happy that you felt comfortable. Warm regards.

10/10 Excellent

JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from EBi on 16 Mar 2023
Dear valued Guest, we kindly want to thank you for taking your time to review your stay. it means a lot to us that you felt comfortable.Kind regards.

8/10 Good

Nkem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel property was good and it was at the center of the city very easy for transport connections.
Stayed 5 nights in Feb 2023
Response from EBi on 24 Feb 2023
Dear Nkem,Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2022
Response from EBi on 26 Jan 2023
Dear Guest, Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
We stayed in a room for 3. The room itself was nice; the bathroom was tiny - no place to put your clothes, hardly any space around the sink. Location is great. My biggest complaint was that our first night, the safe began beeping at 1:30am and would not stop. We called reception & they tried to be helpful, but we spent 30 minutes with annoying beeping until finally the safe was opened and the beeping stop. I would have expected some sort of compensation for having our night so disrupted... Still, the hotel is nice and I would recommend it.
Stayed 4 nights in Jan 2023
Response from EBi on 26 Jan 2023
Dear Rachel, Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Ebi on 9 Jan 2023
Dear valued Guest, Thank you for your feedback. We appreciate it and we are happy that you felt comfortable.We remain, with kind regards.

10/10 Excellent

lilianna

Stayed 1 night in Nov 2022

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is absolutely lovely! But parking is challenging - it is very narrow and small. I had troubles to park my car there.
Stayed 4 nights in Sep 2022
Response from EBi on 3 Oct 2022
Dear Olga, Kindly we would like to thank you for taking your time to review your stay in Vienna and for sharing your feedback.With warm regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
대중교통 접근성 좋은 위치 / 방 크기는 적당함 / 다만 단점이라면 화장실이 침대 바로 옆이여서 잘 때 화장실 가기에 눈치 보임
Stayed 3 nights in Sep 2022
Response from EBi on 19 Sept 2022
Dear Vienna Visitor, Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we are happy that you felt comfortable. With warm regards.

8/10 Good

FADI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was easily accessible. Staff were helpful.
Stayed 3 nights in Jul 2022
Response from EBi on 29 Jul 2022
Dear FADI, Kindly thank you for taking your time to review your stay in Vienna and for sharing your feedback with us. With warm regards.

10/10 Excellent

wahib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice comfortable. location perfect 3 minutes far from metro an s bahn breakfast was good
Stayed 1 night in Jul 2022
Response from EBi on 6 Jul 2022
Dear wahib, Kindly thank you for taking your time to review your stay in Vienna and for sharing your valued evaluation. We appreciate it and we are happy that you felt comfortable.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022
Response from EBi on 23 May 2022
Sehr geehrter Rudolph, Herzlichen Dank für Ihre Bewertung Wir freuen uns, dass Sie Ihren Aufenthalt genossen und sich im Hotel wohl gefühlt haben. Mit vielen Grüßen

10/10 Excellent

Alexander

Stayed 4 nights in Apr 2022
Response from EBi on 23 May 2022
Sehr geehrter Alexander, Herzlichen Dank für Ihre Bewertung Wir freuen uns, dass Sie Ihren Aufenthalt genossen und sich im Hotel wohl gefühlt haben. Mit vielen Grüßen

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if you are catching train at Westbanhof. My only criticism is that the room is a bit small compared to north american standards.
Stayed 1 night in May 2022
Response from EBi on 16 May 2022
Dear Robert, We would like to thank you for staying with us. We appreciate your feedback. With kind regards.

8/10 Good

Ohad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo Hotel Vienna
The location is great as the hotel is next to a railroad station with a connection to the airport, next to subway station access, and one of the shopping pedestrian streets. The hotel is big with a good breakfast with a big selection.
Stayed 2 nights in Sep 2021
Response from Ebi on 4 Oct 2021
Dear Ohad, Kindly we would like to thank you for reviewing your stay in Vienna and for sharing your feedback with the other planners. We appreciate it and we remain with warm regards.

8/10 Good

Erdenetuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ebi on 13 Aug 2020
Dear Erdenetuya, Kindly thank you for taking your time to review your stay at the hotel. We appreciate your feedback. With warm regards.

8/10 Good

Kerstin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from EBi on 8 Jun 2020
Sehr geehrte Kerstin, wir möchten uns vielmals bedanken, dass Sie sich die Zeit genommen haben um Ihren Aufenthalt zu bewerten. Wir verbleiben mit herzlichen Grüßen

10/10 Excellent

Itay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from EBi on 9 Mar 2020
Dear valued Guest, Kindly thank you for your evaluation of the stay in Vienna. We are happy that you felt comfortable. With warm regards.

10/10 Excellent

Hagit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון טוב
שירות מעולה..מיקום נוח, קירבה לכלי תחבורה ולמטרו תוך זמן קצר הגענו לאן שרצינו.אוכל נהדר, חדרים נקיים והפתעות. חסרונות מזרון לא הכי נוח
Stayed 1 night in Feb 2020
Response from Ebi on 22 Feb 2020
חגית יקרה, תודה לך על המשוב החם שלך. זה אומר לנו המון ואנחנו שמחים שהרגשת בנוח. בכבוד רב.

10/10 Excellent

Corneliu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine in Vienna, faine in Leonardo
Everything was fine. Only the access to the garage is difficult for inexperienced drivers.
Stayed 1 night in Feb 2020
Response from Ebi on 17 Feb 2020
Dear Corneliu, Kindly thank you for sharing your feedback with us. We appreciate it and we are happy that you felt comfortable. With warm regards.

10/10 Excellent

Elisha

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location :) Good Breakfast:)
Stayed 1 night in Jan 2020
Response from EBi on 30 Jan 2020
Dear Elisha, Kindly thank you for your evaluation of your stay. We are happy that you felt comfortable in Vienna. With warm regards.

8/10 Good

Deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Christine Krapf on 25 Dec 2019
Dear Deanna Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greet getaway
The hotels location was its best feature. Close to the train station and huge shopping area. Rooms were comfy, and nice to have a coffee maker in room. I only wish the restaurant had lunch and dinner option
Stayed 3 nights in Dec 2019
Response from EBi on 10 Dec 2019
Dear Leanne, many thanks for taking your time to review your stay with us. We are happy that you felt comfortable. With warm regards.