Exterior

Reviews of Boutique Hotel Am Stephansplatz

4 out of 5
Boutique Hotel Am Stephansplatz
Stephansplatz 9, Vienna, Vienna

Reviews

9.8

Exceptional

Rating 10 - Excellent. 846 out of 1006 reviews" "
Rating 8 - Good. 141 out of 1006 reviews" "
Rating 6 - Okay. 10 out of 1006 reviews" "
Rating 4 - Poor. 2 out of 1006 reviews" "
Rating 2 - Terrible. 7 out of 1006 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sampath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. The staff are so kind and helpful. The room is very tastefully decorated with plenty of storage and space. The breakfast is unbelievable - so much fresh food and many options. Location couldn't be better. The church outside is beautiful. There's a ton of shopping near the hotel and plenty of great places to eat. This was one of our favorite hotels ever.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous hotel in the centre of Vienna. Staff magnificent. Facilities are to a very high standard. Perfect location for any visitor. Highly recommended.
Stayed 3 nights in Mar 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and breakfast
Stayed 3 nights in Mar 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

Refky, pittsford

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great breakfast. Nice staff In front of metro
Stayed 4 nights in Feb 2024
Response from Karomat Mursalieva - Assistant Manager on 14 Mar 2024
Dear Refky,thank you for your positive feedback! We're glad to hear that you enjoyed our excellent location, delicious breakfast, and our friendly staff. Being situated in front of the metro station certainly adds to the convenience of our location. We appreciate your kind words and hope to welcome you back again in the future!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

8/10 Good

Truc

Liked: Cleanliness, staff & service, property conditions & facilities
Very center
Stayed 3 nights in Mar 2024
Response from Karomat Mursalieva - Assistant Manager on 14 Mar 2024
Dear Truc,thank you very much for your feedback! We are looking forward to welcoming you back in our hotel! Best regards from Stephansplatz,Karomat Mursalieva

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels we’ve ever stayed in. Yes, the location was spectacular, yes the room was amazing and yes the breakfast was awesome but the genuine, friendly service was so unbelievably rare. They cared from the moment we stepped foot across the threshold. I would re-book this hotel in a heartbeat.
Stayed 3 nights in Feb 2024
Response from Karomat Mursalieva - Assistant Manager on 14 Mar 2024
Dear Damian,we are absolutely delighted to hear that your stay with us was one of the best hotel experiences you've ever had! It's wonderful to know that you found our location spectacular, our rooms amazing, and our breakfast awesome. However, what truly warms our hearts is your appreciation for the genuine and friendly service provided by our staff. We strive to ensure that every guest feels cared for from the moment they arrive, and we are thrilled that you noticed and valued our efforts. Thank you for your kind words, and we would be thrilled to welcome you back to our hotel anytime!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Suhale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location. Excellent amenities. Loved this place.
Stayed 1 night in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 14 Mar 2024
Dear Suhale,thank you for your nice review of your stay with us! We are looking forward to welcoming you back in our Boutique Hotel am Stephansplatz!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Brian

Travelled with partner
Fabulous hotel ideally located in the heart of Vienna, as soon as you arrive you are greeted by the most friendly staff who throughout our stay were really helpful & knowledgeable. Breakfast was varied & catered for all. Would highly recommend this hotel & cannot wait to return.
Stayed 3 nights in Feb 2024
Response from Karomat Mursalieva - Assistant Manager on 14 Mar 2024
Dear Brian,thank you for your glowing review! We're delighted that you found our hotel fabulous and appreciated our prime location in the heart of Vienna. It's wonderful to hear that our friendly and knowledgeable staff made your stay enjoyable, and we're glad you enjoyed our varied breakfast options. Your recommendation means a lot to us, and we can't wait to welcome you back for another memorable stay!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location for sightseeing, dining, and shopping. Professional, friendly staff took care of anything we needed for a seamless stay and trip to/from airport. The rooms are gorgeous - clean, contemporary design, very eco-friendly. Well-appointed, great amenities. Breakfast was excellent; we did not visit the spa.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leigh

Stayed 1 night in Jan 2024
Response from Karomat Mursalieva - Assistant Manager on 14 Mar 2024
Dear Leigh,thank you for your feedback! Best regards,Karomat Mursalieva

10/10 Excellent

Linda Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the previous reviews that rate the hotel as exceptional, fabulous rooms, quality breakfast, excellent customer service from all members of the team, great location and excellent value for money were absolutely correct. Some extra points about the hotel that we were delighted by were Molton Brown hair, hand and body wash was available in the separate toilet area, sink, shower and bath. In the bathroom there was a magnifying adjustable mirror with a light. There was also cotton buds, shower cap, bath crystals and an exfoliating mitt. In the wardrobe there was a shoe horn, an umbrella for guest use, a shoe shine, bathrobes and slippers. The iron and ironing board was also in the wardrobe along with a good size safe. There was 6 USB sockets in the bedroom area, plus many other power plug points. The curtains in the bedroom were blackout, but also there was electric blinds. This hotel is right in the centre but any outside noise cannot be heard when windows are closed. There is a large screen TV and also a small radio at the bedside.The coffee machine is nice with quality coffee pods.There was also a corkscrew and bottle opener. Breakfast was superb - an excellent selection of hot and cold fare. The team would also take orders for omelettes or fried eggs. Smoke salmon was available each morning. There was even fresh watercress with a little pair of scissors for you to cut your own. This hotel is exceptional with staff providing such a high quality customer service
Stayed 3 nights in Dec 2023

10/10 Excellent

Jemelle

Stayed 3 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 14 Mar 2024
Dear Jemelle,thank you for your feedback!Warm regards,Karomat Mursalieva

10/10 Excellent

Michell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 28 Dec 2023
Dear Michell,thank you very much for your kind feedback! Thank you for choosing our hotel, and we look forward to the opportunity to host you again.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Liz, Lutherville Timonium

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful small hotel in an outstanding central location. Despite the busy local streets, the hotel is very quite. I heard no street noise at all from my room. Staff is wonderfully attentive and friendly. Excellent breakfast included. The only thing I wish was different is a choice of rooms with truly separate beds for people sleeping separately or proper queen/king beds for people sleeping together. The conjoined twin beds, while common in hotels across the region, are not ideal for two people sleeping separately, nor are they great for two people sleeping together.
Stayed 2 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 28 Dec 2023
Dear Liz,thank you for your helpful feedback and your kind words about our hotel. We're glad to hear that you enjoyed the central location of our hotel and the tranquility despite the bustling streets. It's nice to know that you were satisfied with our attentive and friendly staff, as well as the excellent breakfast.Regarding bed options, we do offer rooms with twin beds as well as rooms with double beds. However, in the case of double beds, it's important to note that they consist of separate mattresses. If you have specific preferences for your next stay, please feel free to inform us in advance. We strive to make your stay as comfortable as possible.We hope to welcome you back soon, and we're here to assist with any further inquiries.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Penny Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location looking at the beautiful cathedral. The staff at the hotel are fantastic, Diana went out of her way to help me when our flights were cancelled, she also helped with booking a great restaurant and gave excellent advice. I would definitely stay there again, and highly recommend staying there.
Stayed 3 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 28 Dec 2023
Dear Penny Anne,thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the great location with a beautiful view of the cathedral. It's especially heartwarming to receive praise for our fantastic staff, and we're pleased to hear that Diana went above and beyond to assist you, especially during the challenges with flight cancellations. Providing helpful and attentive service is our priority, and it's wonderful to know that our team could make a positive impact on your stay.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

8/10 Good

Alefiya

Stayed 3 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 28 Dec 2023
Dear Alefiya,Thank you for taking the time to share your positive experience with us!We look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like for your next visit, please feel free to let us know.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff fantastic great location rooms modern and clean
Stayed 4 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 28 Dec 2023
Dear Kevin,thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our hotel and staff. It's wonderful that you found the location to be great and the rooms modern and clean. We aim to provide a comfortable and enjoyable stay for our guests, and it's rewarding to know that we met your expectations.We look forward to welcoming you back for another wonderful stay.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Peter Bernd

Stayed 4 nights in Dec 2023

10/10 Excellent

Debbie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, great staff & a good location.
Stayed 4 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Debbie,We appreciate your kind words about our hotel! It's wonderful to hear that you had a fantastic experience, enjoyed our great staff, and found our location to your liking. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.Warm regards from Stephansplatz, Karomat Mursalieva - Assistant Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in great location with great staff. Used as a base for Christmas Markets and it was perfect. Loved every minute of our 3 night stay - but it is quite expensive !
Stayed 3 nights in Dec 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Richard,We're delighted to hear that you enjoyed your stay at our hotel and that our great location, dedicated staff, and cozy atmosphere contributed to your positive experience. It's fantastic to know that our hotel served as the perfect base for exploring the Christmas Markets in the area.Thank you for choosing our hotel and we hope to have the chance to welcome you once again in our beautiful Boutique Hotel am Stephansplatz!Warm regards,Karomat Mursalieva - Assistant Manager!

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Nancy, Thank you very much for your kind feedback!Best regards, Karomat Mursalieva - Assistant Manager

10/10 Excellent

Karen Rita

Stayed 3 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 28 Dec 2023
Dear Karen,thank you for your feedback! We will be very happy to host you in our Boutique Hotel am Stephansplatz during your next visit!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel. Great location. Only drawback is it’s a bit noisy at night but the view onto Stephansplatz was worth it.
Stayed 5 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Rebecca,Thank you for your delightful feedback about your recent stay with us! We're thrilled that you found our hotel lovely and appreciated our great location.Regarding the night noise concern, we'd like to assure you that our hotel is equipped with triple-glazed insulated windows to minimize any external sounds. Your comfort is of utmost importance to us, and we hope this aspect won't deter you from choosing us for your future visits.We look forward to welcoming you back to our hotel and providing you with another enjoyable experience.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 4 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Paul! Thank you very much for your feedback! It means a lot to us!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Cheryl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, the rooms are lovely, the view of the cathedral is amazing and there are plenty of options for breakfast. We would happily stay at the hotel again.
Stayed 3 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Cheryl,We appreciate your kind words about our hotel! It's fantastic to hear that you enjoyed our great location, lovely rooms, amazing cathedral view, and breakfast options. We look forward to welcoming you back for another delightful stay.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, location, service, cleanliness. We stayed three nights and the hotel far exceeded our expectations. Would definitely stay there again.
Stayed 3 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Emily,We're thrilled to receive your fantastic review! Knowing that our staff, location, service, and cleanliness exceeded your expectations is truly rewarding. It was our pleasure to have you for three nights, and we can't wait to welcome you back for another outstanding stay.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Helen,Thank you for your feedbak!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay….
I am from Canada, my Dad is from the UK, and we met in Vienna for a long weekend where the goal was to treat my Dad to some of Vienna’s opera. The unexpected bonus was the wonderful hotel stay: special attention for my Dad, lovely casual breakfast, amazing recommendations from staff, the excitement of the Christmas market outside our window - it was really memorable. Thank you very much.
Across the street from the hotel!
A Christmas tradition not to miss
Stayed 2 nights in Nov 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Paul,Thank you for choosing our hotel for your special weekend in Vienna! We're thrilled to hear that your stay, the opera experience, and the Christmas market view added to the memories. We're grateful for your kind words and hope to welcome you both back soon!Warm regards from Stephansplatz,Karomat Mursalieva

10/10 Excellent

Adeela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right across St Stephen's cathedral in Vienna historic city center, this is one truly exceptional hotel. The staff, rooms and facilities were excellent. One of the best hotels I have ever stayed in and I have visited 52 countries!
Stayed 4 nights in Oct 2023
Response from Karomat Mursalieva - Assistant Manager on 12 Dec 2023
Dear Adeela,We are truly honored by your exceptional review of our hotel! Your kind words about our location, staff, rooms, and facilities mean the world to us. Knowing that you consider us one of the best hotels you've ever stayed in, especially with your extensive travel experience across 52 countries, is truly humbling.We're delighted to have had the opportunity to contribute to your positive experience in Vienna. Should your travels bring you back to the city, we would be thrilled to welcome you again.Thank you for choosing our hotel and taking the time to share your feedback.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was not only professional but also caring and friendly, eager to answer our many questions.
Stayed 9 nights in Oct 2023
Response from Karomat Mursalieva - Assistant Manager on 30 Oct 2023
Dear Richard,we truly appreciate your kind words regarding our staff. We take pride in providing not only professional but also caring and friendly service to our guests. It's our pleasure to answer your questions and assist you in any way we can to ensure you have a wonderful and memorable stay. Your satisfaction is our priority, and we look forward to serving you again in the future.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Karomat Mursalieva - Assistant Manager on 30 Oct 2023
Dear Alan,thank you very much for your feedback! We will be very happy to host you again in the nearest future!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Exquisite Hotel
Everything was perfect and the hotel is quite modern and elegant.
Stayed 2 nights in Oct 2023
Response from Karomat Mursalieva - Assistant Manager on 30 Oct 2023
Dear Dale,thank you for your concise and wonderful feedback! We're delighted to hear that everything was perfect during your stay, and that you found our hotel to be modern and elegant.Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another perfect experience.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Teresa, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way as far as service. They knew it was my birthday and send some champagne to the room and a large piece of delicious chocolate cake! It was amazing.
Stayed 6 nights in Oct 2023
Response from Karomat Mursalieva - Assistant Manager on 19 Oct 2023
Dear Teresa,we are absolutely delighted to hear about your wonderful experience during your stay with us and the special gesture we arranged for your birthday. We truly value the opportunity to celebrate with our guests during such significant occasions. We believe in going the extra mile to make our guests feel special and cherished.We're thrilled that we could make your stay amazing, and we look forward to welcoming you back for more memorable moments in the future. Once again, thank you for choosing our hotel, and we look forward to the opportunity to host you again.Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a location that cannot be beat across from St. Stephan's Cathedral. Rooms are lovely and modern with personal touches. Front desk service was friendly and accommodating in helping to book reservations and provide directions. Breakfast was wonderful with specialty coffees included. Highly recommend this property. It exceeded our expectations.
Stayed 3 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 19 Oct 2023
Dear Erin,thank you for choosing our hotel and for taking the time to share your fantastic experience with us. We're thrilled to hear that our prime location across from St. Stephen's Cathedral, the lovely and modern rooms, and our friendly front desk service all contributed to your enjoyable stay.We take great pride in providing personal touches and ensuring that our guests have a comfortable and memorable experience. Your compliments about our breakfast, including the specialty coffees, are truly appreciated.Your recommendation of our property and the fact that we exceeded your expectations means the world to us. We look forward to the opportunity to host you again in the future. Warm regards from Stephansplatz,Karomat Mursalieva

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exceptional. The service is second to none, the rooms are large, comfortable and well decorated and the location is amazing.
Stayed 2 nights in Oct 2023
Response from Karomat Mursalieva - Assistant Manager on 9 Oct 2023
Dear Rebekah,thank you so much for your glowing review! We are truly delighted to hear that you had an exceptional experience at our hotel. Providing top-notch service is our utmost priority, and it's heartening to know that you found our service to be second to none.Our spacious, well-decorated rooms are designed to ensure your comfort and satisfaction, and we're thrilled that you enjoyed your accommodations. And, of course, our prime location is a key feature, allowing guests like you to make the most of their visit.Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!Best regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

William Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and willing. Breakfasts were most generous European buffets with specialty coffee. Immaculately clean. Worth every penny.
Stayed 7 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 9 Oct 2023
Dear William Henry,we sincerely appreciate your kind words and positive feedback regarding your recent stay at our hotel. Our dedicated staff takes great pride in ensuring our guests feel welcome and well-cared for throughout their visit. It's wonderful to hear that you enjoyed our generous buffet breakfasts.Maintaining a high standard of cleanliness is a top priority for us, and we're thrilled that you found our facilities to be immaculately clean. Your satisfaction means a lot to us, and we're pleased to know that you found your stay to be worth every penny.We look forward to the opportunity to host you again in the future and provide you with another exceptional experience. Thank you for choosing our hotel!Best regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very comfortable room with a lot of amenities included. Excellent location facing the Cathedral and next to the Metro entrance.
Stayed 2 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 9 Oct 2023
Dear Jeannette,thank you very much for taking the time and to sharing such an nice review with all Expedia community! we are delighted to hear that you found our rooms to be very comfortable and that you enjoyed the various amenities we offer. Our commitment to providing a high level of comfort and convenience is at the core of our hospitality. We appreciate your positive feedback and hope to welcome you back to our hotel in the future for another exceptional visit.Best regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
They were so clean and incredibly kind and efficient. Our flight home was canceled and within 5 minutes we were able to get a room.
Stayed 3 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 9 Oct 2023
Dear Michael,thank you very much for your kind feedback! We are happy that you had such a wonderful time in Vienna! We hope to have the chance of welcoming you back in our hotel someday! Best regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Ayman, YANBU ALSINAIYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel, location , room decoration and hotel staff very friendly
Stayed 3 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 25 Sept 2023
Dear Ayman,thank you very much for taking the time to write a review after your recent visit with us. We were delighted to read that you have had a wonderful stay at our hotel and are already looking forward to welcoming you back again soon. Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so perfect. The service was impeccable. The breakfast was included and was quite extensive- everything you would expect if a European style breakfast with meats, cheeses, breads, eggs, sausages. Excellent coffee any way you like it. The subway was just a few steps away making an easy trip to the train station with our luggage. Room was beautiful, quiet at night. They even left a gift for us in the room! I would definitely stay here again!
Stayed 2 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 25 Sept 2023
Dear Sharon,we are thrilled to hear that your recent stay with us was nothing short of perfect! Thank you for taking the time to share your feedback.Our team is dedicated to providing impeccable service, and we're delighted that you found it to be exceptional. It's wonderful to know that you enjoyed our breakfast buffet. We believe a great breakfast sets the tone for the day.We're also pleased that our proximity to the subway station made your journey to the train station with luggage easy and convenient. Our location is indeed a point of pride for us.We're thrilled that you found your room beautiful and enjoyed peaceful nights. The small touches, such as the gift left in your room, are our way of expressing our gratitude for choosing to stay with us.Your kind words and positive feedback mean the world to us, and we would be honored to welcome you back for another exceptional stay in the future. Thank you for being our guest, and we look forward to welcoming you again soon!Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

angelika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place Great view Will come back
Stayed 1 night in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 22 Sept 2023
Dear Angelika,thank you very much for taking the time to write a review after your recent visit with us. We were delighted to read that you have had a wonderful stay at our hotel and are already looking forward to welcoming you back again soon. Warm regards from Stephansplatz,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna at its best
Stayed 6 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 15 Sept 2023
Dear Estelle,We are very grateful for your kind feedback. We hope you enjoyed your stay with us and the beauty of the city. We wish you the best and hope to see you again at our Boutique Hotel am Stephansplatz someday.Best regards,Karomat Mursalieva - Assistant Manager

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect Hotel. Very comfortable bed. Excellent staff and excellent breakfast.
Stayed 2 nights in Sep 2023
Response from Karomat Mursalieva - Assistant Manager on 6 Sept 2023
Dear Jennifer,Thank you very much for choosing to stay with us and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your satisfaction, especially the service of our staff and the breakfast. It would be our pleasure to welcome you soon again at Vienna's most central. Kind regards, Karomat Mursalieva - Assistant Manager

10/10 Excellent

Natali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay. The hotel location is the best you can get, the service was top notch, the rooms were new and very nicely design. We'll be back again for sure.
Stayed 2 nights in Aug 2023
Response from Karomat Mursalieva - Assistant Manager on 6 Sept 2023
Dear Natali,Thank you very much for choosing to stay with us and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your satisfaction.It would be our pleasure to welcome you soon again at Vienna's most central. Kind regards, Karomat Mursalieva - Assistant Manager

10/10 Excellent

Lisa D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our mom-daughter trip to Vienna, especially because we were based in this cozy&comfortable boutique hotel. Favorites about Stephansplatz hotel were: room comfort, coffees, included lovely breakfast, location, church view and bells, amazing for sleep quiet, bed firm comfort, service employees, front desk help, safe feeling, restaurants nearby. Nothing to complain about!
Stayed 7 nights in Aug 2023
Response from Karomat Mursalieva - Assistant Manager on 6 Sept 2023
Dear Lisa D,What a wonderful review you shared with the entire Expedia Community, thank you very much! We are thrilled to read that everything was to your fullest satisfaction. We are looking forward to welcoming you soon again at Vienna’s most central Hotel am Stephansplatz and remain with best regards,Karomat Mursalieva - Assistant Manager

10/10 Excellent

Sreeram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, great breakfast and lovely clean Hotel.
Stayed 3 nights in Aug 2023
Response from Karomat Mursalieva - Assistant Manager on 6 Sept 2023
Dear Sreeram,Thank you very much for taking the time to write a review after your recent visit with us. We were delighted to read that you have had a wonderful stay at our hotel and are already looking forward to welcoming you back again soon. Kind regards,Karomat Mursalieva - Assistant Manager

6/10 Okay

Dorota

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Convenient.
Stayed 1 night in Aug 2023
Response from Karomat Mursalieva - Assistant Manager on 6 Sept 2023
Dear Dorota,Thank you very much for taking the time to post a review about your stay with us. We are glad you overall enjoyed your stay with us in the heart of Vienna. At the same time we are very sorry to hear that not all aspects were to your fullest satisfaction and would like to apologize for the inconveniences caused. It would be a pleasure to welcome you again in the near future and we will do our best in order to exceed your expectations. Kind regards, Karomat Mursalieva - Assistant Manager

10/10 Excellent

Dhiren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service. Diana at the reception was very helpful. Thank you for making our stay a pleasure and enjoyable.
Stayed 3 nights in Aug 2023
Response from Karomat Mursalieva - Assistant Manager on 6 Sept 2023
Dear Dhiren, thank you very much for choosing to stay with us and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your satisfaction. It would be our pleasure to welcome you soon again at Vienna's most central. Kind regards, Karomat Mursalieva - Assistant Manager