Viana do Castelo Cottages

Viana do Castelo.; Shutterstock ID 752530801; Purchase Order: SP-1394 HA Batch 3 Part 1; Order Number: ; Client/Licensee: HomeAway; Other: To be paid with HA budget

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Top Viana do Castelo Hotel Reviews

B&B Hotel Viana do Castelo

10/10 Excellent

"A modern hotel with good facilities. Staff were fantastic and very helpful. Easy walking into the main town. I had parking for the 5 days which was excellent "

INNSiDE By Meliá Braga Centro

10/10 Excellent

"Staff was very polite and friendly, they let us know about breakfast being included and we didn't know, breakfast was super yummy! The location was great, waking distance to everything, I loved the shower! The rooms are small but still great for what we needed. Absolutely recommend ❤️"

Holiday Inn Braga by IHG

2/10 Terrible

"I had made the booking for two rooms for a business trip, unfortunately plans changed due to a family bereavement, the app would not allow me to change the booking dates, I contacted the Hotels.Com contact centre and explained the situation, they attempted to call the property as the revised dates I required were available. The hotel front desk did not answer and the contact centre advised they will ensure the date will be changed for both rooms, I received an email confirming the change was made after they made contact with the hotel front desk two days later. I then kept receiving emails asking how my check in was on the original dates which I asked to be changed, worried I called the contact centre again, they reconfirmed the dates were amended for both rooms. Upon arriving to the property, the hotel advised they only made a change to one of the booking dates and classified the second booking as a "No Show" for the original dates. I had to waste another hour explaining the situation, providing email confirmations and evidence. This was not acceptable as it took one hour to attempt checking in with both rooms which were already prepaid. I was advised by the duty manager to take the matter up with Hotels.Com - very poor experience..."

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