Exterior

Reviews of Casa Via Mar Inn, Ascend Hotel Collection

2.5 out of 5
Casa Via Mar Inn, Ascend Hotel Collection
377 W Channel Islands Blvd., Port Hueneme, CA

Reviews

7.2

Good

Rating 10 - Excellent. 337 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 111 out of 1002 reviews" "
Rating 2 - Terrible. 143 out of 1002 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean updated rooms.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Hi Tony,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place is really good places
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Marcos,It's wonderful to know that you had a great experience and enjoyed your stay. Thank you for your kind words, and we look forward to welcoming you back again soon for another enjoyable visit!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and relaxing. The room is enormous. The wifi excellent. The decorations are super sophisticated, gorgeous really: the mirror with back lighting behind it, the circular storarge rack on the bathroom wall, the frame photo of the beach on the wall.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,Delighted to receive your gracious feedback! Your kind words fill us with immense joy and appreciation. We strive tirelessly to ensure that our services cater to your utmost satisfaction, and it brings us great pleasure to learn that you love the experience. Your encouraging endorsement is a testament to our dedicated efforts toward excellence. We eagerly await the privilege of serving you again soon!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the colorful room had plenty of lighting around it too, the only problem we had was making our 2nd cup of coffee on the coffeemaker.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 26 Jan 2024
Hi Maria,I'm pleased to hear that you enjoyed our colorful and well-lit room. We regret any inconvenience with the coffee maker and appreciate your feedback. Our team will address the issue promptly. If you plan to visit again, please let us know, and we'll ensure your next stay is even more enjoyable.

10/10 Excellent

Britta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated older property. Very cute and convenient for my needs. The staff was great. The only downside was no restaurant/bar, but there were a few options nearby. We were on the first floor and it was a bit noisy when people checked in above us.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Britta,We're delighted you enjoyed your stay! Thank you for appreciating our renovated rooms and great staff. We're continuously working to improve our facilities. We can't wait to welcome you back on your next visit!

6/10 Okay

Odon

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Hi Odon,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guests' ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

6/10 Okay

Liann

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Hi Liann,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

María Guadalupe

Travelled with family and small children
Very clean and the service excellent
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Dear Guest,We greatly appreciate your kind words! Providing excellent customer service and maintaining clean rooms are top priorities for us. Thank you for acknowledging our efforts. We look forward to your next visit.

8/10 Good

Hillary

Travelled with family
Quaint little place
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Nov 2023
Hi Hillary,Thank you for your kind words! We're delighted you found our place quaint. Looking forward to welcoming you back soon!

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location easy to find, good size room, clean room. Towels need to be replaced, and would like to have a couple water bottles included.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Hi Oscar,Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. I am particularly pleased that you found it. I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strive to exceed your expectations.

10/10 Excellent

monee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on 11 Nov 2023
Hi Monee,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Hi Lilia,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Henri

Stayed 1 night in Nov 2023
Response from Sophia CSR on 27 Nov 2023
Hi Henri,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Hi Teresa,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent job of making the hotel look current
We were pleased with the level of renovations/improvements! We thought the hotel did an excellent job of making the hotel look current!
Stayed 1 night in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Hi Karen,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!

10/10 Excellent

Cesar

Stayed 1 night in Oct 2023
Response from Sophia CSR on 13 Nov 2023
Hi Cesar,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are recommending this inn to our friends and re
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Dear Guest,Thank you for your glowing review and the perfect rating! We're thrilled to hear that you had a fantastic stay. We hope to welcome you back soon for another wonderful experience.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi Monica,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great service rooms are big and nice, clean.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Laura,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

10/10 Excellent

seslye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is your family’s best option
Clean, staff is friendly, everything is new and remodeled.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Seslye,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

10/10 Excellent

Alma

Stayed 1 night in Sep 2023
Response from Sophia CSR on 23 Oct 2023
Hi Alma,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Sophia CSR on 28 Sept 2023
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

6/10 Okay

Viridiana

Stayed 1 night in Sep 2023
Response from Sophia CSR on 26 Sept 2023
Dear Guest,Appreciate you for choosing us for your recent stay. We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check-in was very nice and helpful. Room backs to busy roads so noisy. Best to get interior room.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 24 Sept 2023
Hi Harold,Thank you for your kind words about our check-in staff. We apologize for the noise from the busy roads. We'll take your suggestion into consideration for future stays. We appreciate your feedback and look forward to welcoming you back for a more peaceful experience.

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise hole in the wall hotel
Nice little hole in the wall... clean, centrally located, easy to get to.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 19 Sept 2023
Dear Guest,It's great to hear that you enjoyed your stay with us. Our priority is to ensure that our guests have a pleasant experience, and we're delighted to have met that objective.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 14 Sept 2023
Hi Phil,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

8/10 Good

Ready

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 14 Sept 2023
Dear Guest,We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 12 Sept 2023
Hi Sheila,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
It was comfortable and for a good price! The rooms were nicely decorated but there were some areas where I think they had construction.
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 4 Sept 2023
Hi Karen,Thank you for your positive feedback! We're glad you found our rooms comfortable and well-decorated. However, we apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back soon.

2/10 Terrible

Diego

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Walked in to my room and saw cockroaches crawling up the walls as soon as the lights went on. Wont be coming back.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 18 Aug 2023
Dear Guest,Your feedback is concerning, and we take this matter seriously. We're addressing the issue immediately to ensure a more pleasant environment for all guests. Please accept our sincere apologies, and we hope you'll consider giving us another chance in the future.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sophia CSR on 16 Aug 2023
Hi Alice,We are happy to know that you had such a fantastic experience with us. Your satisfaction and enjoyment are our top priorities, and we're delighted that we were able to meet and exceed your expectations. Thank you so much for your incredible rating and we look forward to welcoming you back and providing you with another outstanding experience.

8/10 Good

Rosheda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grew up in area loved the location and near everything
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 2 Aug 2023
Dear Guest,Thank you for your kind feedback and for choosing to stay at our hotel. We are delighted to hear that you enjoyed our location, which is conveniently located near everything you needed. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Rosemarie

Stayed 2 nights in Jul 2023
Response from Sophia CSR on 25 Jul 2023
Dear Guest,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Justin, Granada Hills

Travelled with family and small children
Liked: Cleanliness, staff & service
Amazing
Stayed 1 night in Jul 2023
Response from Gissel on 23 Jul 2023
Thank you for staying with us Justin! We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Alma

Stayed 2 nights in Jul 2023
Response from Sophia CSR on 6 Aug 2023
Dear Guest,We are thrilled to have met and surpassed your expectations during your stay. Your satisfaction is our utmost priority, and we will continue to work hard to maintain the high standards that have earned us your positive rating.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2023
Response from Sophia CSR on 19 Jul 2023
Dear Guest,We are delighted that you had such a wonderful experience during your time with us and we are thrilled to receive such high praise from you. It is incredibly rewarding to know that we have exceeded your expectations and provided you with an exceptional experience.

8/10 Good

Juan

Stayed 1 night in Jul 2023
Response from Sophia CSR on 18 Jul 2023
Hi Juan,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

samantha

Stayed 1 night in Jul 2023
Response from Sophia CSR on 1 Aug 2023
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean comfortable and convenient... I would have no problem stay there in the future
Stayed 1 night in Jul 2023
Response from Sophia CSR on 12 Jul 2023
Hi Michael,That's fantastic to hear! It's always a delight when a hotel exceeds expectations and provides a convenient, clean, and comfortable experience. I'm glad you had such a positive experience that you're considering returning when the opportunity arises.

8/10 Good

Norminie

Stayed 1 night in Jul 2023
Response from Sophia CSR on 28 Jul 2023
Dear Guest,Our main goal is to provide outstanding service and make sure our guests have an unforgettable experience. Your rating shows us that we met most of your expectations, and we are grateful for your recognition.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on 7 Jul 2023
Hi Paul,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Alain, Crassier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being renovated. Lamp post with too much light, no curtains. And cockroaches !
Response from Sophia CSR on 4 Jul 2023
Dear Guest,Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

8/10 Good

Anthony

Stayed 1 night in Jul 2023
Response from Sophia CSR on 5 Jul 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2023
Response from Sophia CSR on 28 Jun 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Lupe

Travelled with partner
One of the redo s I purchased was that I enjoyed their continental breakfast they do not have it currently
Stayed 1 night in Jun 2023
Response from Sophia CSR on 28 Jun 2023
Hi Lupe,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

10/10 Excellent

Paul

Stayed 2 nights in Jun 2023
Response from Sophia CSR on 27 Jun 2023
Hi Paul,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Bryan

Stayed 1 night in Jun 2023
Response from Sophia CSR on 26 Jun 2023
Hi Bryan,We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and gym
Stayed 1 night in Jun 2023
Response from Sophia CSR on 29 Jun 2023
Hi Teresa,Thank you for your kind words! We are thrilled to hear that you enjoyed our pool and gym facilities during your stay. We always strive to provide our guests with a comfortable and enjoyable experience, and it's great to know that we met your expectations. Hope to serve you soon with a wonderful stay.

8/10 Good

Luis E

Stayed 1 night in Jun 2023
Response from Sophia CSR on 14 Jul 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice way better than what I expected.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 20 Jun 2023
Hi Judy,That's wonderful to hear! It's always a pleasant surprise when a property exceeds your expectations. We appreciate your wonderful feedback about our property. It is always a delight to hear positive experiences from guests like you. Please visit us again soon!