Signature Suite (Grand Canal)
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Reviews of Palazzina Grassi

5 out of 5
Palazzina Grassi
San Marco 3247, Venice, VE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 164 reviews" "
Rating 8 - Good. 34 out of 164 reviews" "
Rating 6 - Okay. 14 out of 164 reviews" "
Rating 4 - Poor. 3 out of 164 reviews" "
Rating 2 - Terrible. 6 out of 164 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived to the check-in, room, amenities, staff! and more. The best I've stayed at in a while. Truly great.
Stayed 3 nights in Apr 2024
Response from Danilo on 6 Apr 2024
Dear Mr. Gilles,Thanks for taking your time to share you experience at Palazzina Grassi.We are pleased to read that you found everything up to your liking. We really hope to welcome you back soon!Kind Regards,

10/10 Excellent

Jason

Liked: Amenities
There is only good things to say about this hotel, walking distance to St Marks. The design is fabulous, comfortable, spotlessly clean. I love the Hamman Suite with not just 1 but 2 balconies.. this hotel will be the reason to revisit Venice
Stayed 2 nights in Feb 2024
Response from Danilo Cavalieri on 23 Feb 2024
Dear Mr Jason,Thanks for sharing your experience at Palazzina Grassi.We are thrilled to read that everything was up to your liking! Lovely to see you enjoyed our location and the unique design.Looking forward to welcome you back in the near future!Kind Regards,

10/10 Excellent

Robert

Stayed 3 nights in Feb 2024
Response from Danilo on 23 Mar 2024
Dear Robert,Thanks for taking your time to share your feedback.We are glad to read everything was up to your liking.We look forward to welcome you back soon!Kind Regards,

10/10 Excellent

Nedzad

Stayed 1 night in Oct 2023
Response from Palazzina Team on 13 Nov 2023
Thank you for your feedback. We are glad to read you had a wonderfuld stay at Palazzina Grassi and hope to welcome you back in the future. Kindest regards,

10/10 Excellent

john

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely professional. Close walk to everything. Would stay there again.
Stayed 2 nights in Aug 2023
Response from Palazzina Grassi Staff on 27 Sept 2023
Dear John, thank you for you beautiful review. We hope to welcome you back in the near future, Kindest regards,

10/10 Excellent

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing treatment from the staff and location was just perfect close to all important historic places and far enough to be quiet and peaceful, the best of two worlds
Stayed 2 nights in Aug 2023
Response from Danilo on 2 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Palazzina iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Marcella, Toronto

Stayed 4 nights in Jun 2023
Response from Palazzina Team on 17 Jul 2023
Dear Marcella, thank you for your feedback. We are truly happy you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Barbara

Stayed 3 nights in Jun 2023
Response from Palazzina Team on 17 Jul 2023
Dear Barbara, thank you for your feedback. We are truly happy you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

10/10 Excellent

sophia

Stayed 1 night in Jun 2023
Response from Palazzina Team on 17 Jul 2023
Dear Sophia, thank you for your feedback. We are truly happy you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Nenad

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is beautiful, modern with a unique twist of tradition, staff was amazing, the restaurant is a must to eat at absolutely fantastic, great area for walking and everything is close by, totally enjoyed.
Stayed 2 nights in Jun 2023
Response from Palazzina Staff on 21 Jun 2023
Dear Nenad, thank you for your amazing review. We look forward to wlecoming you back in the future.

10/10 Excellent

Calogero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Il cibo ottimo è ubicato en una zona tranquilla in piazza San Marco!
Stayed 3 nights in May 2023
Response from Palazzina Team on 21 Jun 2023
Dear Calogero, thank you for your review. We look forward to wlecoming you back in the future.

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Palazzina Staff on 21 Jun 2023
Dear Piotr, thank you for your review. We look forward to wlecoming you back in the future.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, beautiful interior, clean, friendly staff, perfect location
Response from The Management on 9 Jan 2023
thank you for your review! hope to welcome you back soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was fantastic- the setting is formal and service the very best but the staff is fun and enjoyable to be around.
Response from The Management on 4 Dec 2022
Dear Elizabeth, thank you for your kind review. We are really pleased you enjoyed your stay and hope to welcome you back in the future. Kindest regards,

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2022
Response from The Management on 23 Nov 2022
Dear Jeremy, thank you for your review and for staying with us!

10/10 Excellent

Rodrigo, Buenos Aires

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the location of the hotel is Great, the reception staff could improve the attention.
Stayed 3 nights in Nov 2022
Response from The Management on 23 Nov 2022
Dear Rodrigo, thank you for your review and for staying with us!

10/10 Excellent

Marcell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2022
Response from Palazzina Staff on 1 Nov 2022
Dear Marcell, thank you for your feedback. We hope to welcome you back in the future. Kind regards,

10/10 Excellent

Mei Han, New York

Stayed 3 nights in Oct 2022
Response from Danilo on 2 Feb 2024
Dear Mei Han,Thank you for taking a moment to share your experience at Palazzina. We are so pleased tohear you found everything up to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Emma

Stayed 3 nights in Jul 2022

10/10 Excellent

Doron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel with fabulous friendly staff in a great location
Stayed 2 nights in Jul 2022
Response from Palazzina Staff on 18 Jul 2022
Dear Doron, thank you for such a great review. Hope to welcome you back to Palazzina sometimes in the future. Kindest regards,

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience in Venice!!
Everyone at the hotel was absolutely top notch. From the concierge who helped us with everything at the drop of the hat, to the staff who we now count as friends. Michels, Lukas and Julio! They helped make our trip even more special at every turn. Could recommend the hotel more!!
Stayed 4 nights in Jun 2022
Response from Palazzina Team on 2 Jul 2022
Thank you so much for your kind review. It was our pleasure to help you and make your stay in Venice the most special. Hope to welcome you back in the future.

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from THE MANAGEMENT on 10 May 2022
Grazie! Thank you so much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from The Management on 17 Jan 2022
Thank you for staying at Palazzina and for the positive feedback. Hope to welcome you back in the future. Kind regards,

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the deluxe room with a terrace and couldn't have been happier. The terrace was an excellent spot for in-room breakfast (banana pancakes were spectacular!) and for relaxing after miles of walking the city. The one thing that was perhaps a little less than excellent was the bar service (nice bar area, just didn't have a dedicated bartender), although when someone was available he (was always a male) was wonderful. All staff was beyond helpful and provided excellent service, from the minute we arrived until the time they saw us off on the water taxi back to the parking facility. Would recommend this hotel to anyone!
Stayed 3 nights in Sep 2021
Response from The Management on 20 Sept 2021
Dear Michelle, thank you so much for your review and for taking the time to leave a note. It was our pleasure to host you in Palazzina and we are really happy that you appreciated our Staff and rooms. We are sorry that the bar service was not up to the usual standards but we are working on hiring a new bartender. Hope to welcome you back in the future, Kindest regards,

10/10 Excellent

mark

Stayed 3 nights in Jul 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from The Management of Palazzina Grassi on 31 May 2021
Thank you for taking the time to rate our Hotel. We hope to welcome you back soon. Kindest regards,

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Trip
I had an amazing stay here with my girlfriend for her birthday. We received complimentary drinks and snacks upon arrival and were upgraded to the most amazing room. The staff are all incredibly friendly and helpful. We would absolutely love to stay here when we return to Venice. 10/10 all round.
Stayed 2 nights in Feb 2020
Response from The Management on 3 Mar 2020
Dear Maxwell, We do thank you for such a nice feedback received from your side: it’s been great to have you here in Venice on the occasion of your girlfriend’s birthday and we are very pleased that everything went beyond expectations. Venice is such an amazing city that cannot be enjoyed at best without a proper Venetian experience: that is what we strive for in favour of our guests! We hope to have you back to beautiful Italy soon. Kindest regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend in Venice
Fantastic location, amazing decor and very comfortable beds! Service was excellent and the bar is great
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely hotel with nice staff and excellent food and drink
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel. My wife and I love every aspects of this hotel.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Quirkiness of room. Wonderful service. Clean and comfortable. Ideal location.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and wonderful staff, we were extremely well looked after!
Stayed 3 nights in Apr 2019

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish hotel tucked away in a great location, please do remember to print off the directions as we didn’t but still did manage to find it! Being a small hotel the service was excellent, very personalised and the staff were excellent I would thoroughly recommend it and if I went back to Venice I wouldn’t hesitate to stay here again
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lisa the person who did our check in was super rude and unfrendly once we got into Hotel it was raining a lot and baby wet she didn’t even ask us for towels for Baby or anything just that we missed their Water Taxi which we never found in D where he was suppose to be. Then charging us for Cruits and yogurt in Breakfast when it was included getting their most expensive room in the Hotel how Cheap of their part. Hotel was very nice and most of their employees too just that Lisa that made our stay Horrible and the Manager that try to solve the situation the same as her not understanding us only their money not the guest satisfaction. Never stay there again
Stayed 2 nights in Oct 2018

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE! I WANT MY MONEY BACK!
Worst hotel I’ve stayed at! Literally I can’t possibly believe the rate that this place is getting and I can’t tell you strongly enough, DO NOT STAY HERE! Completely disgusting, not anywhere near a 5 star, I would say this is a two at best. At best!!!! If you are going to Venice, find any other hotel. This was supposed to be the surprise excellent experience and it was the worst hotel of the entire vacation.
Stayed 2 nights in Sep 2018
Response from The Management on 23 Oct 2018
Dear Joe, we are sorry to read you were disappointed with your stay at Palazzina, even if from your review we cannot understand the specific reasons that made your stay so unpleasant. The feedback from guests is usually positive and we are very sorry to read this comment.

10/10 Excellent

Terrence

Found the hotel amazing. Big contrast from the exterior traditional Venetian architecture and the interior very modern in a stylish way mirrors sculptures etc. Staff friendly and helpful. Had breakfasts and dinner there. Menu had some different options but very tasty Only grizzle is the lack of promotion of the roof bar. It is a lovely spot but we only came upon it by accident. Diane and Terry
Stayed 2 nights in Sep 2018

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
These people were hosting an International Film Festival and they would not refund my room cancellation five nights prior for two nights on my birthday and I explained that my husband's passport was rejected at JFK for not having 90 days before it expired (it only had 69). We could not enter the country. So basically they kept $2200 of my money and rented the room to someone there for the film festival. So crappy
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great location & a cool place. Somewhat in disrepair, somewhat disorganized, but great staff (except morning waiters) & overall fine place. I expected somewhat more for the kind of place it is.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool spot! The staff is awesome! Great location!
Stayed 1 night in Sep 2018

4/10 Poor

Vanessa, New York

Disliked: Room comfort
This isn’t really a 5-star hotel. There are no amenities, and the staff aren’t very knowledgeable. I didn’t enjoy my stay. The “private terrace” isn’t private, as all other guests can see you. Furniture was missing cushions. There is no iron, you must pay to have clothes pressed, which I ended up doing for one night. But I decided to buy detergent and hand wash my own clothing the next day, and when I left them outside to dry, housekeeping brought it all inside wet while I left for the day. Receptionist gave us incorrect information to questions asked and it caused us to change our itinerary. Also, they did absolutely nothing to greet us for our stay celebrating our anniversary. The entire experience was not worth the price at all. I wish I stayed somewhere else. Highly disappointing. I’ve had better service at a 3-star hotel!
Stayed 2 nights in Aug 2018
Response from The Management on 24 Aug 2018
Dear Vanessa, we are sorry to read that your stay at Palazzina was not up to your expectations. Our aim is to make all our guests live a luxury and relaxing experience with us. and we are sorry this was not your feeling. Anyway we would like to clarify some points of your comments. Our rooms with terrace have a private terrace meaning that it is used only by the guests of that room. Terraces are separated between one and the other by plants giving a sense of privacy but of course not completly blocking the view. Cushions were missing because there was an anexpected rain and they were taken away to wash and dry. Regarding irons, as per Italian regulations and for fire prevention we are not allowed to have them in our rooms this is why we offer a pressing and laundry service also with express options as all 5* hotels. Regarding amenities we do provide Bottega Veneta bath amenities and as welcome amenity in rooms we offer home made biscuits. For clients celebrating their anniversary or other important occasions if we know it in advance we always arrange a bottle of wine or some other amenity in room on arrival. In your reservation unfortunately we did not see any note about this. We apologize if there was any misunderstanding with our housekeeping or reception staff and we are constantly working to imporve our service. Hope the inconveninces did not affect your overall stay in our beautiful city. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Boodhoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great staff, great food, beautiful room. Was well looked after by all at Palazzina Grassi... great location for people who looking for a quieter stay, loved being away from the hustle and bustle but close enough to get amongst fellow tourists, all in all a magical stay.( free upgrade ) was well and truly appreciated. Thank you palazzina grassi, you were wonderful x
Stayed 3 nights in Mar 2018
Response from The Management on 30 Mar 2018
Thank you for your review. We are truly happy that you enjoyed your stay with us and hope to have the pleasure to welcome you again in the future. Kindest regards, The Management

10/10 Excellent

Melis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from The Management on 30 Mar 2018
Thank you for your positive review. Hope to welcome you again to Palazzina on the occasion of your next visit to Venice, Kindest regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a couple's retreat
Tucked away behind the famous Palazzo Grassi, this is a little gem. Very Stylish but still cozy and a great respite from the hussle and buzzle of Venice. LOve it
Stayed 1 night in Dec 2017
Response from The Management on 10 Jan 2018
Thank you for your review! We are rellay glad you enjoyed your stay in Palazzina and that you appreciated our glamourous design and the central but quiet location. Kind regards

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

julie, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location.
Lovely hotel in a great location. The staff was amazing and at our service from the moment we arrived. One night they had a party for the film festival so they provided a bottle of champagne to offset any noise disturbance. The food in the restaurant was really good, as was the selection of wine.
Stayed 2 nights in Sep 2017
Response from Palazzina Management on 9 Sept 2017
Dear Julie, we thank you very much for your nice review. We are really happy that you enjoyed your stay at Palazzina and hope to welcome you again in the future. Kindest regards,

10/10 Excellent

Paul, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stark designed hotel
So different from what you typically find in Venice

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't look any further.....
Divine hotel. We loved every aspect of our stay. It helped make our trip to Venice even more fabulous.