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We had a nice stay here, the property was well maintained. Only downside was the aircon broke down on the last night and was very hot on the top floor.
Penthouse apartment was centrally locates, next to Piazza San Marco. Would come back in future.
Ramon
Stayed 1 night in Jul 2022
8/10 Good
Diego, long beach
Travelled with family, Travelled with partner
21 Jun 2022
Liked: Cleanliness, staff & service, amenities
Nice cosy hotel. Elevator is very slow and needs to be fixed.
AC was a bit confusing. Location is great and staff was good. Don’t expect to get breakfast before 7:30 am, even if its 7:15 am.
I would stay here again.
Diego
Stayed 2 nights in Jun 2022
2/10 Terrible
James
Travelled with family
4 May 2022
Disliked: Property conditions & facilities
The air conditioner does not work on the entire 2nd floor. Very hot!
James
Stayed 1 night in May 2022
Response from Francesca on 20 May 2022
Sorry but maybe you forgot to ask at the reception because our AC normally works
Smelling room, smelling hotel, smelling air conditioning (impossible to use), very dirty everything. Breakfast was not really breakfast, just some snacks on the road, but coffee ok. Not recommended! Very bad
Staffs are super unresponsive and unfriendly. They don't even refund your money even if the trip is cancelled for a legit cause. I will never suggest anyone to choose this hotel!
On the second night of my stay, there was NO HOT WATER OR HEATING. I was told that the hotel's boiler is quite small and old and that it cant handle it if everyone uses the hot water at the same time. I was asked to wait a bit for the hot water to return. We reported it at 9pm. We waited until 11.30pm but gave up and went to bed DIRTY AND COLD (it gets cold in the evenings in Venice in Nov) after being out all day and having woken up early to sightsee. After raising this on our return, the hotel REFUSED to offer a refund for the night where myself and my family couldn't wash. We went to Venice for my Mother's birthday which was amazing but then RUINED. What 3 star hotel doesn't supply hot water? It's a basic requirement for a hotel!
Melanie
Stayed 2 nights in Nov 2019
Response from reception on 16 Nov 2019
Complaining about a tragic episode like what happened in Venice does not deserve a response.
The only problem encountered on your two days vacation is to not have hot water for three hours.There were five-star hotels that got much worse issues.
luckily our hotel doesn't have more than this.
I leave opinions to the readers.
Yours sincerely
Great location, friendly staff, clean room
Will stay there when we come back
Verified traveller
Stayed 1 night in Oct 2019
6/10 Okay
Verified traveller
20 Oct 2019
Liked: Staff & service
Disliked: Cleanliness
Ok overall, but needs a good scrub
We ended up with a room in the annex building which was a bit of a hike from the main building, but fine overall as it was in a quieter area. The building and room were charming and generally ok, aside from the bathroom being absolutely filthy. We were only there for 1 night before getting on a cruise, so we skipped showering. Could use a good scrub and a bit of updating.
Very close to ferry, walking distance from there. Hop off and walk to the right. Restaurants close and on site. AC works good. Small but clean rooms. Open windows right to Lake. Perfect for the price
Verified traveller
Stayed 3 nights in Sep 2019
6/10 Okay
William, New York
Travelled with family
22 Sept 2019
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very helpful, The breakfast is good at a reasonable price for Europe. The connecting building of the hotel could use some updating.
Trash hotel. HOTEL DI MERDA. Rude service. They gave me hell when I asked for an extra towel. Like are you kidding me? They say they have AC, BUT IT DOESNT WORK!!! It’s limited to the lowest setting and the room was too hot to sleep. We almost got a different hotel after the first night. DO NOT STAY HERE.
Ashley
Stayed 2 nights in Jul 2019
8/10 Good
Verified traveller
Travelled with partner
13 Jul 2019
Liked: Cleanliness, staff & service
If you’re looking to stay right in the heart of Venice in a hotel that’s clean and comfortable and affordable, the Hotel Torino is exactly what you’re looking for. It’s not posh and big and glamorous, and the rooms do show a bit of wear and tear, but being able to get up after a comfortable night’s sleep and be in the centre of Venice right out the door makes it all worthwhile. That and the price, which was about half what we found for anywhere else. Word of advice: spend the bit extra and get a classic room over the economy. It’ll still be way cheaper than anything else by then you’ll get a bit more space and better amenities.
Walking distance of most of the activities.
8 minutes walking to pl ss Marcos almost in straight line.
I should recomend to include your breakfast in your package.(10 euros p/p)eat as much as you can so you will not need lunch.
Jairo
Stayed 4 nights in Jun 2019
8/10 Good
Verified traveller
Travelled with partner
24 Jun 2019
Liked: Cleanliness, staff & service, amenities
Location was great. Staff were really nice. The facilities could use some work and the room was really small, but otherwise great.
The French bed was too small for two people, also it was very uncomfortable. The location of the hotel was superb, and the breakfast was awesome. I'll go back there but I'll get a room with two separate beds.
Verified traveller
Stayed 4 nights in Apr 2019
8/10 Good
Verified traveller
Travelled with family
21 Jun 2019
Liked: Staff & service
1st room was musty, had a bunch of water on the carpet, and you couldn't shower without touching the sides (crammed). Since we arrived late at night we had to slep in this room (didnt wake up feeling fresh/good). We told the frint desk about the water and were offered a different room free of charge which we took (thank you for that). The 2nd room worked out just fine and we enjoyed the rest of our trip (the staff was very nice).
You walk into a dream. You feel like a princess or that you are traveling in time!! It is beautiful. Very well located 3 minutes from piazza San Marco and a minute from the stores! Enjoy your shopping I have seen many stores in Italy from Milano to Amalfi and so far Venice has very good options.
Enjoy your stay. And if you are driving ( I keep writing about parking because I could not find information when I started booking my hotels) you have to park outside the city, there are 3 huge parking lots. I left my car at garage San Marco and costs €32 per night! 😮 yes parking in Venice is expensive
Verified traveller
Stayed 1 night in Jun 2019
6/10 Okay
Verified traveller
Travelled with family
18 Jun 2019
Liked: Cleanliness
The location is amazing. The room was adequate and the air conditioning was a struggle to figure out. Cold when it was on. Stifling when not.
Staff were very kind and helpful. Location was ideal.
The accommodations condition however badly let it down.
ceiling was badly damaged
carpet was ripped and worn in a number of places
bathroom grimy and in desperate need of updating
towel radiator badly corroded
aircon unit old, whiny and ineffective
room musky and smelly
toilet flush button was missing (this was replaced on the second day)
mini bar didn't contain half the items on the menu above
Lovely hotel right in the centre of everything perfect
The reception isn’t manned 24 hours every time we went to reception there was a sign saying be back in 10 mins the day we arrived we had to wait 45 mins so we had to keep ringing to find out where he was and other people were waiting as well twice this happened such a shame this let the experience down x
Verified traveller
Stayed 2 nights in May 2019
8/10 Good
Verified traveller
Travelled with partner
27 May 2019
Liked: Cleanliness, staff & service
Good location, easy to walk to most sights and to get the water bus. Small, traditionally decorated clean basic hotel fine for short stay. Good choices at buffet breakfast.