Reception

Reviews of Clarion Collection Hotel Bilan

3.5 out of 5
Clarion Collection Hotel Bilan
Karlbergsgatan 3, Karlstad

Reviews

9.0

Wonderful

Rating 10 - Excellent. 539 out of 1006 reviews" "
Rating 8 - Good. 391 out of 1006 reviews" "
Rating 6 - Okay. 65 out of 1006 reviews" "
Rating 4 - Poor. 10 out of 1006 reviews" "
Rating 2 - Terrible. 1 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tim

Stayed 1 night in Jul 2023

10/10 Excellent

Anne Grete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Øystein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicen är god!
Bra service men sängarna var inte mycket att ha.
Stayed 1 night in Aug 2020

8/10 Good

Jesper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice good value hotel
Nice hotel. Dinner was fine but not so impressed by breakfast. Would have preferred a smaller choice in breakfast menu with a higher bread quality.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Nice location. Easy parking. Rooms are small but it it's a historic building. We were offered a good upgrade. They serve a free buffet in the evening of good local food.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
An excellent hotel. Close to everything. Staff was very accommodating. Rooms are comfortable and very quiet. This building used to be a prison, and they have kept the prison motif. Very historic. Breakfast buffet was ok. Not a huge selection, but adequate, and food was prepared nicely. I would stay again and would recommend this property.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an old prison and quite quirky. The standard rooms are small and on thr top floor a bit warm in summer, but there is a fan provided. The ropms and general hotel are of high quality.
Stayed 1 night in Jun 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Anna on 7 Feb 2019
Thank you Stephen, welcome back!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

ole

It was disappointing that the room was very small at a very high price. In addition it was not possible to switch on the TV in the room.
Stayed 2 nights in Nov 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, amazing staff A******. Would highly recommend.
Stayed 14 nights in Sep 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2018

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilan Hotel
Central spot to meet local relatives and explore area. Enjoyed free breakfast and free dinner included. Would definitely stay here again. Loved the jail history too. Added character.
Stayed 2 nights in Aug 2018

10/10 Excellent

David, Stoneham, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Karlstad
I was a little dubious when I found out the hotel was a farmer prison, but the entire hotel was pleasant and clean. After staying in Stockholm with a tiny room, I was delighted to find the room not only large and comfortable but full of light. The free dinner buffet was great and there was plenty of food. The staff was friendly and helpful. If I go back to Karlstad, I will definitely stay here again.
Stayed 4 nights in Jun 2018

10/10 Excellent

greg, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with extras
A lovely old building converted to a hotel. Breakfast, coffee and cake in the afternoon and dinner is included which is very welcome.
Stayed 3 nights in Jun 2018

8/10 Good

Amin

Liked: Staff & service, property conditions & facilities, room comfort
Little expensive for the service
Location is good. The hotel facilities are good but the room and the bed were too small. The breakfast the light meal were good but the dishes are not cleaned well many dirty. Nice staff.
Stayed 1 night in Jun 2018

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Prison
Interesting place in a former prison. Your room includes breakfast and a dinner buffet which was delicious. The staff was very kind. Good location near shops and restaurants in central plaza.
Stayed 1 night in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel except for a blip at check in.
Staying in a converted prison is interesting. The location is near the city and parking was free outside the prison walls. I was initially not allowed to check in early even though there were a room available... was first told there were no rooms and later told I had to pay to check in early. It was only after we told them that we had just checked out of another Clarion Collection hotel that they relented. I felt they were a little dishonest and unhelpful at check in. Otherwise, it was an excellent stay. I appreciated the dinners provided at the end of the day...
Stayed 2 nights in May 2018

10/10 Excellent

Maria, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great Hotel with comfortable bed and excellent location
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Heather, edmonton, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality compact hotel in a small Swedish city
Karlstad isn't Stockholm, so you won't have the glam or the high prices here. This is our second time in Karlstad and we liked the Bilan very much. Room is small but well designed. Hotel is quiet, bed very comfortable. Windows open and are a very nice feature of the room. Breakfast is very good, and so was the evening meal (a surprise!). There are some nice seating areas at the lobby level with sunny vistas and coffee and snacks. The compact gym is smartly put together and everything in the hotel is painted fresh white. Staff are professional and helpful.

6/10 Okay

Rickard

Liked: Cleanliness, property conditions & facilities, room comfort
Lives up to standard expectations
Quite standard for a Swedish hotel, with nothing sticking out in either way. Comfortable and decent breakfast, but nothing exceptional. Free coffe or tea and fruit at all hours. The building was previously a jail and some character of this is kept which gives some atmosphere.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in an old jail.
Great staff. Rooms were spacious. The hotel provides free breakfast AND dinner + coffee anytime of the day. Breakfast was quite good. Dinner was okay. Close to the town center.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Scott, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Karlstad
Our goal was to break up the drive from Oslo to Stockholm. The Hotels.com deal was attractive because of free wi-fi, breakfast, and parking besides the hotel being close to E18. When we arrived at 8:45 PM, we were told free dinner was available until 9 because that's the Clarion way. While it wasn't gourmet, it was good home cooking that was greatly appreciated after a long day. The in-room brochure says free dinner is available every night. The building was a prison long ago; our room on the 4th floor had exposed wooden beams but was thoroughly modern. The staff couldn't have been nicer or more professional. The breakfast was more than the traditional Swedish cold cuts and yogurt. The hotel is approximately 1 kilometer from a family-themed park on the lake that was free and included a beach, wheeled train ride through the woods, and a long boardwalk around a marsh that included an observation tower for birding. There is nothing similar in northern New England. It was just great fun. There are several Clarions in Karlstad. This hotel, and Karlstad, are gems.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morw for your money.
With afternoon tea, and an evening meal included in the price, as well as breakfast, this is a great deal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick visit
We had a great visit here. We arrived rather late and the lovely staff had dinner for us (completely unexpected). They were very helpful and attentive and their english was great.

8/10 Good

chester2, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
evening meal included
friendly medium sized hotel. Best part was the inclusion of the evening meal in the room price - unexpected. surrounding location nothing special though

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett perfekt hotell oss. Väldigt god kvällsmat. Härlig miljö, trevligaste personalen. Vi återkommer gärna.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marisol del Pilar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anja

Stayed 1 night in Dec 2023

10/10 Excellent

Erling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Inga-Lill

Stayed 1 night in Dec 2023

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra personal, bra service. Fina rum och en spännande historia. Det enda - är nog parkeringen. Annars får vistelsen 5 +
Stayed 2 nights in Nov 2023

10/10 Excellent

Carina

Stayed 2 nights in Nov 2023

6/10 Okay

Sampsa

Liked: Cleanliness, staff & service
Basic hotel, good location, friendly staff!
Stayed 1 night in Nov 2023

8/10 Good

Wenche

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Anbefales!
Flott hotell, stilig innredet. Har vært et gammelt fengsel. Litt kaldt på badet, ikke mulig å regulere..
Stayed 1 night in Nov 2023

8/10 Good

Lena

Stayed 1 night in Nov 2023

8/10 Good

Totte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Lena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fint rum, skön säng. Bra frukost. Bra kvällsmål.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gunnar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alltid trevlig personal, mysigt 😊
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Stayed 1 night in Nov 2023

8/10 Good

Anneli

Stayed 1 night in Nov 2023

10/10 Excellent

Jenny

Stayed 1 night in Nov 2023

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Egen rastgård
Trevligt litet hotell inhyst i gamla fängelset.
Stayed 1 night in Nov 2023

10/10 Excellent

Laila

Stayed 2 nights in Nov 2023

10/10 Excellent

Birgitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Roy Heine

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Härliga täcken men livsfarliga madrasser
Positivt att det överlag kändes rent och fräscht. Vänligt bemötande av trevlig personal. Både kvällsmat och frukost var över förväntan. Gratis parkering finns, men pga ombyggnationer i stan var det svårt att hitta. Inte hotellets fel alltså! Tyvärr var sängarna lite av en besvikelse, då de rörde sig så mycket att fjärrkontrollen åkte ner mellan dem. Bäddmadrassen gled också iväg, så att telefonen vispades ner från sängbordet! Häftigt med ett eget fängelsemuseum i källaren!
Stayed 1 night in Oct 2023