Property amenity

Reviews of Comfort Inn Surrey Hotel

2.5 out of 5
Comfort Inn Surrey Hotel
8255 166th Street, Surrey, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 1004 reviews" "
Rating 8 - Good. 317 out of 1004 reviews" "
Rating 6 - Okay. 71 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable for our needs for this particular visit. Very friendly staff and top notch customer service by every single employee we came across. Continental breakfast was good. Would have liked a plant based creamer for coffee. Floors could use a good clean, especially elevators and room carpet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Babbu

It was a wonderful experience
Stayed 1 night in Mar 2024

8/10 Good

Avneet

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from FOM on 23 Mar 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Good...
Stayed 1 night in Mar 2024
Response from FOM on 21 Mar 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us. We are gratified we could live up to your expectations.

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Total dump. Needed to ask for the bedding to be replaced. Old building. Needs some serious updates. Very noisy. We could hear everyone around us all night long. Will never stay again. The dirty bed did it for me. Gross
Stayed 1 night in Mar 2024
Response from FOM on 19 Mar 2024
Your satisfaction is important to us, therefore we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Amanpreet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from FOM on 17 Mar 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Mar 2024
Response from FOM on 14 Mar 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and comfortable hotel with decent walking-distance shops nearby.
Stayed 1 night in Mar 2024
Response from FOM on 14 Mar 2024
We would like to thank you for your review. We are gratified we could live up to your expectations.

10/10 Excellent

Shuvam Singha

Stayed 1 night in Mar 2024
Response from FOM on 14 Mar 2024
We are glad that you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Shital

Liked: Cleanliness, property conditions & facilities
Nic
Stayed 1 night in Mar 2024
Response from FOM on 11 Mar 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Graydon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and in a decent area. Great for an overnight stay.
Stayed 1 night in Mar 2024
Response from FOM on 9 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Inderveer, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room very good clean
Stayed 1 night in Mar 2024
Response from FOM on 8 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

manor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Friendly staff. Very quite and comfortable.
Stayed 1 night in Mar 2024
Response from FOM on 7 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast menu.
Stayed 4 nights in Feb 2024
Response from FOM on 7 Mar 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FOM on 2 Mar 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

8/10 Good

Mieczyslaw, Powell River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area , good to rest after long trip. A little too far from airport.
Stayed 1 night in Feb 2024
Response from FOM on 29 Feb 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from FOM on 29 Feb 2024
Thank you for rating us excellent on your experience.

8/10 Good

linda

Liked: Staff & service, property conditions & facilities
Always comfortable with helpful staff!
Stayed 1 night in Feb 2024
Response from FOM on 29 Feb 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us. We are gratified we could live up to your expectations.

8/10 Good

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was great,breakfast was great all around stay was pretty fantastic!
Stayed 2 nights in Feb 2024
Response from FOM on 29 Feb 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Melchor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from FOM on 25 Feb 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Carrie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay here the staff are excellent!
Stayed 1 night in Feb 2024
Response from FOM on 25 Feb 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued guest’s. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Kyaw Myo

Liked: Cleanliness, staff & service, property conditions & facilities
Stay 2 nights to visit Vancouver. Dog friendly and great staff there. Decent breakfast and overall a great experience.
Stayed 2 nights in Feb 2024
Response from FOM on 2 Mar 2024
Thank you for your review and for rating us excellent on your experience.

10/10 Excellent

Rhonda

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from FOM on 25 Feb 2024
Thank you for choosing to stay with us.

8/10 Good

Arsh

Liked: Cleanliness, staff & service
You should try adding slippers in the room for better experience.
Stayed 2 nights in Feb 2024
Response from FOM on 24 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Leaon

Stayed 3 nights in Feb 2024
Response from FOM on 21 Mar 2024
Thank you for your review and for rating us excellent on your experience.

10/10 Excellent

WAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from FOM on 20 Feb 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Jenny

Liked: Staff & service, property conditions & facilities
Staff are great...Will be staying again
Stayed 1 night in Feb 2024
Response from FOM on 16 Feb 2024
We are glad that you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Vishaljit

Stayed 1 night in Feb 2024
Response from FOM on 21 Mar 2024
Thank you for sharing your feedback.

10/10 Excellent

Shabir

Travelled with family and small children
Liked: Staff & service
The manger I forgot his name, was very amazing and helpful. Was Steve or something. Well done
Response from FOM on 15 Feb 2024
We would like to thank you for your review. We are gratified we could live up to your expectations.

10/10 Excellent

Vikas

Stayed 1 night in Feb 2024
Response from FOM on 21 Mar 2024
We are glad that you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Ericson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff
Stayed 1 night in Jan 2024
Response from FOM on 8 Feb 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exllent hotel!!!
Stayed 1 night in Jan 2024
Response from FOM on 4 Feb 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

10/10 Excellent

shazad

Liked: Cleanliness, property conditions & facilities
Clean and nice staff
Stayed 1 night in Jan 2024
Response from FOM on 1 Feb 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Lady

Stayed 1 night in Jan 2024
Response from FOM on 1 Feb 2024
Thank you for your review and for rating us excellent on your experience.

10/10 Excellent

PARMINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Response from FOM on 1 Feb 2024
We would like to thank you for your review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Pipal

Stayed 1 night in Jan 2024
Response from FOM on 21 Mar 2024
We would like to thank you for your review. We are gratified we could live up to your expectations.

6/10 Okay

Raydeedra

Not as clean as i thought it would be seeing that i admired the beauty and cleanliness of the city
Stayed 1 night in Dec 2023
Response from FOM on 28 Jan 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Amrik

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff team, always happy and willing to help any way they could.
Stayed 2 nights in Jan 2024
Response from FOM on 25 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued guest’s. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 25 Jan 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

shazad

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 20 Jan 2024
Thank you for your review and for rating us excellent on your experience.

2/10 Terrible

Leaon

Travelled with family and small children
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from FOM on 18 Jan 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Gaeun

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from FOM on 15 Jan 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Victoria

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peter was amazing. We had brought our furry friend and I had originally booked a king suite. Well unfortunately this room wasn’t pet friendly. Peter showed me a pet friendly room and was so professional and friendly. I was very satisfied with my visit. Thank you again !
Stayed 1 night in Jan 2024
Response from FOM on 14 Jan 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us. We are gratified we could live up to your expectations.

6/10 Okay

Krystine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to give them a 5 star review The staff working the front at the check in/out counter and the breakfast were amazing, friendly, and did their jobs with a smile on their faces every time we were there... but this is the second time using this hotel for 2 nights/3days and every time the cleaning staff comes in, all they did was make the beds. I understand that I have a toddler and he makes messes with crumbs on the tables they provide in room but nothing was cleaned off, the bathrooms were just picked up the towels, the toilet paper wasn't changed/added a new roll. Again this is twice this happened...
Stayed 2 nights in Jan 2024
Response from FOM on 13 Jan 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

JATINDER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service By Harman
Stayed 1 night in Jan 2024
Response from FOM on 13 Jan 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 13 Jan 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

8/10 Good

Noli

Stayed 1 night in Jan 2024
Response from FOM on 29 Jan 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Dhanya

Liked: Staff & service, amenities, property conditions & facilities
Very clean room, lots of dining options
Stayed 1 night in Jan 2024
Response from FOM on 13 Jan 2024
We sincerely appreciate and value your feedback.

8/10 Good

Joon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 13 Jan 2024
Thank you for choosing to stay with us.