Terrace/patio

Reviews of Sercotel Valladolid

4 out of 5
Sercotel Valladolid
C/ Puerto Rico S/n Residencial El Palero, Valladolid

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 696 reviews" "
Rating 8 - Good. 312 out of 696 reviews" "
Rating 6 - Okay. 51 out of 696 reviews" "
Rating 4 - Poor. 19 out of 696 reviews" "
Rating 2 - Terrible. 4 out of 696 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alfia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AC, Hotel Manager on 10 Jan 2024
Muchas gracias Alfia!!

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities
Too expensive the breakfast. And no was too good
Stayed 1 night in Nov 2023
Response from Hotel manager on 18 Dec 2023
Thank you Nelson!

8/10 Good

Raúl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel manager on 19 Nov 2023
Gracias Raúl por dejarnos una valoración y que esta sea en positivo

10/10 Excellent

Isabel

Liked: Cleanliness
Overall good experience. Wonderful friendly staff.
Stayed 1 night in Sep 2023
Response from AC, Hotel Manager on 5 Oct 2023
Muchas gracias Isabel!

10/10 Excellent

Glenn, Georgetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was impressive. The place clean, the price was right, the bathroom was spacious with both shower and bathtub. McDonalds nextdoor and El Corte Ingles is in a walkable distance. I will return.
Stayed 1 night in Sep 2023
Response from AC, Hotel Manager on 5 Oct 2023
Thank you Glenn! So glad you enjoyed your stay with us. Best regards,

10/10 Excellent

Natalie

Stayed 1 night in Aug 2023
Response from Hotel manager on 28 Aug 2023
Muchas gracias Natalie!

8/10 Good

Alan

Stayed 1 night in Aug 2023
Response from AC, Hotel Manager on 16 Aug 2023
Thanks Alan for the positive review!

8/10 Good

Philip

Stayed 1 night in Aug 2023
Response from AC, Hotel Manager on 16 Aug 2023
Thank you Philip for the positive review

6/10 Okay

Marta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only positive was the swimming pool
Great location and the kids loved the pool. However the rooms were quite small, the carpets in the room and the corridors were dirty. The towels that were provided for the pool could not be sent to be cleaned daily, you supposed to keep them for the time you stay in the hotel whether it's 1 day or 5...
Stayed 2 nights in Jul 2023
Response from AC, Hotel Manager on 2 Aug 2023
Thank you for the comments and the review. best regards,

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Jose

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service, and location It is far from everything! Rooms have a terrible smell.
Stayed 2 nights in Jul 2023
Response from Hotel manager on 31 Jul 2023
We are sorry your stay was not as expected.

10/10 Excellent

Kelvin

Stayed 1 night in Jul 2023
Response from AC, Hotel Manager on 31 Jul 2023
Thank you Kelvin!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023
Response from AC, Hotel Manager on 31 Jul 2023
Thank you!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in May 2023
Response from AC, Hotel Manager on 20 May 2023
Muchas gracias Bryan!

4/10 Poor

Roberto

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible staff. States that there are Laundry Facilities and they aren’t. Was given a room at check in and when we got to the room it was already occupied. The key worked and everything and when we went back to the front desk all they said was “how strange”. Not even sorry or what can we do to make amends for our mistake. Not recommended. Skip
Stayed 1 night in Mar 2023
Response from Hotel manager on 10 Apr 2023
Hello Roberto, Truly sorry that an occupied room was given by mistake. We dont have laundry facilities in the hotel, what we can do is send your clothes to a laundry shop to be washed. Apologies if the staff did not treat you as it should be. Regards,

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2023
Response from Hotel manager on 30 Mar 2023
Thank you Bruno!!! Best regard

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
The staff were great, parking was ok after 8pm but not before. Many shops and restaurants in walking distance.
Response from AC, Hotel Manager on 28 Dec 2022
Thank you David!

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Sep 2022
Response from AC, Hotel Manager on 9 Sept 2022
Thank you Jonathan!

10/10 Excellent

Jane

Stayed 1 night in Aug 2022
Response from AC, Hotel Manager on 31 Aug 2022
Thank you very much Jane!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside Valladolid center... Only a few minutes away from the nice things to visit in this city. Very nice rooms and the swimming pool is great for the hot Spanish summer days...
Stayed 1 night in Aug 2022
Response from AC, Hotel Manager on 24 Aug 2022
Thank you Jose for the great review. We hope you choose us again if you visit the city another time. Best regards,

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. We did not use facilities.
Stayed 1 night in Aug 2022
Response from AC, Hotel Manager on 23 Aug 2022
Thank you John! We are greatful fo your coment and review! Hope you choose us again if you come to town. Regards,

10/10 Excellent

NEIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from AC, Hotel Manager on 3 Aug 2022
Thank you Neil for the great review!!! We truly apreciaite it. Best regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Natalie

Stayed 1 night in Jul 2022
Response from AC, Hotel Manager on 3 Aug 2022
Thank you Natalie for the great review! SSuch a beautiful thing to see our guest have a great time with us. Best regards,

4/10 Poor

Johann

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from AC, Hotel Manager on 26 Jul 2022
Thank you for the review Johann. Kind regards

8/10 Good

Susan koops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room and very clean, easy park8ng
Stayed 1 night in Jul 2022
Response from AC, Hotel Manager on 26 Jul 2022
Thank you for the review Susan! Warm regards,

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern hotel with good outside pool area and interior bar area. Decent sized bedroom, bathroom a little cramped. Twenty-five minute walk to Plaza Mayor but a few local bars across the river via footbridge towards El Cortes Ingles. Managed to get free roadside parking outside hotel for our two night stay, check before booking for parking with hotel.
Stayed 2 nights in Jun 2022
Response from AC, Hotel Manager on 13 Jul 2022
Thank you Daniel for the great review! Best regards,

8/10 Good

marco

Stayed 1 night in May 2022
Response from AC, Hotel Manager on 10 Jun 2022
Gracias por la valoración Marco! Atentamente,

8/10 Good

Me

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location for travelling north/south. Short walk across the foot bridge to nice tapas bars. Nice comfy beds, as always with Sercotel. Bathroom clean but drain was very slow running away. It had a shower cubical and a bath. Air conditioning worked wonderfully. Good breakfast, but if you only want coffee, there is a Mc Donald’s next door. €13 for over night parking. When we arrived there were no street parking so we used the hotels car park. Later in the evening there were plenty of spaces in the road for free. All round pretty good 👍
Stayed 1 night in May 2022
Response from AC, Hotel Manager on 13 Jul 2022
Dear Cliente! Thank you for the great review! Hoping we can have your visit again!

6/10 Okay

Patrick

Stayed 1 night in Apr 2022
Response from AC, Hotel Manager on 10 May 2022
Merci Patrick!

10/10 Excellent

Jeanne

Stayed 1 night in Mar 2022
Response from AC, Hotel Manager on 5 Apr 2022
Thank you Jeanne! Hope to see you again! Greatful for the awesome review!

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from AC, Hotel Manager on 5 Apr 2022
Thank you for the feedback Craig! Lovely to have this great review! Best regards!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable one-night stay en route from Santander to Cista del Sol (long drive!). Great welcome from a new member of staff! Thanks
Stayed 1 night in Mar 2022
Response from AC, Hotel Manager on 5 Apr 2022
Thank you Jeanne for the great feedback!

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from La Dirección. on 18 Jan 2022
Muchas gracias Lourdes!

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tired and lackluster
We expected a better experience than this. We had booked a hotel in Portugal but due to Covid restrictions we had to cancel. This was meant to be a special treat for me, as I was celebrating my birthday with my family. I booked a family room as described in Hotels.com website. When we arrived we were told that the room didn’t exist??? We were given 2 interconnecting rooms, which was not what I booked. We would have been better off booking an apartment .The rooms were very tired. The curtains had a cigarette burn despite it being a non smoking room. The curtains were not attached at the ends and the bed made a lot of squeaky noises every time you turned over. The toilets had no toilet brushes which was very odd? The bath plug was broken and was very difficult to remove. My wife who had booked this hotel mentioned that we were celebrating my birthday as asked in the booking form if there was any special requests. But nothing was mentioned!!’ The hotel we had to cancel on the other-hand were very enthusiastic that they would make it special for us. The whole experience was lackluster. The breakfast was not very good on the hot food side as you would expect the food to be hot.
Stayed 2 nights in Dec 2021
Response from La Dirección. on 3 Jan 2022
Hello Martin, We are sorry that the experience you had with was not as expected. We are looking at the booking site to see if there was any change on the information so we can provide real info and what the guest have booked for their stay. Best regards.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money.
Stayed 1 night in Nov 2021
Response from AC, Hotel Manager on 29 Nov 2021
Thank you for your comments Jose! We are greatful!

10/10 Excellent

Colin

Stayed 1 night in Sep 2021

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Our stay was excellent. Location great, breakfast is perfect, rooms spacious, clean and comfortable. Great value. Will definitely go there again.
Stayed 3 nights in Sep 2021

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy customer
The hotel was lovely. The welcome at check in was warm and friendly; even the dogs got a welcome gift! Very helpful and accommodating. The room was well appointed and very clean Situated in a very nice, convenient and safe location. I was very happy with my stay
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okey, but with room for improvement.
Standard ok, nice beds but hard and high pillows. Impossible to turn down the hotwater to take a cool shower. And the roomservice dinner came not entirely cold, but close...
Stayed 1 night in Sep 2020
Response from x on 14 Oct 2020
Dear Customer. We sincerely apologize for the inconvenience you indicate to us. Regarding our pillows, due to Covid 19 the Ministry of Health has ordered the removal of everything that is not necessary and among all this, our "a la carte pillows". Regarding dinner, the temperature is what our waiter carries our food cart, although we understand that the English people have the custom of a high temperature in their food. At least it wasn't cold !!! Thank you for your comments and we hope we can see you again here. A cordial greeting. The General Manager

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Vanesa Velasco on 9 Aug 2020
Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Easy street parking. Nice bathroom amenities
Stayed 1 night in Jan 2020

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay room was great and added breakfast to stay excellent well worth.
Stayed 1 night in Oct 2019

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be missed
We booked this hotel because it was on the “pet friendly” list and after the stay would definitely recommend it to all types of users. The evening meal was well cooked and breakfast was a sumptuous feast covering all European and British tastes. The rooms were very clean and well presented. Could not fault this hotel, definitely 10 out of 10.
Stayed 1 night in Aug 2019

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Karl

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money and great bed
Great mattress and pillows, and im VERY picky about that. took my own in teh suitcase all teh way from Marbella but didnt use it. WIne selection at bar poor, all else good. nice bathroom good wifi parking easy.
Stayed 1 night in May 2019

10/10 Excellent

John A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Great hotel and breakfast
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Booked for 4 people, great room and good hotel, not enough blankets though. The sofa couch was not of good quality and comfy.
Stayed 1 night in Dec 2018