In-room safe, desk, bed sheets

Reviews of Red Roof Inn Valdosta - University

2 out of 5
Red Roof Inn Valdosta - University
2811 N Ashley St, Valdosta, GA

Reviews

6.8
Rating 10 - Excellent. 152 out of 531 reviews" "
Rating 8 - Good. 127 out of 531 reviews" "
Rating 6 - Okay. 99 out of 531 reviews" "
Rating 4 - Poor. 60 out of 531 reviews" "
Rating 2 - Terrible. 93 out of 531 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Regina, Perris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room clean, beds comfortable, mattress beginning to indent in middle, replacement required soon.
Stayed 3 nights in Apr 2024
Response from Oshane RediResponse Specialist on 8 Apr 2024
Dear Regina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VALDOSTA - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding clean room and comfortable beds. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service
It was further off the interstate than I thought
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 24 Mar 2024
Dear Anna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RED ROOF INN VALDOSTA - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services at Red Roof. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Betty

Travelled with partner
Liked: Cleanliness, staff & service
Nice owner. Could be updated.
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 11 Mar 2024
Dear Betty,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Valdosta - University. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our nice owners. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Not the best Red Roof we’ve stayed at. It needs some remodeling. Staff were very nice!
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 11 Mar 2024
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Valdosta - University. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our nice staff. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

8/10 Good

Timothy

Liked: Staff & service, amenities
Requested a non smoking room but the room i got had a very strong cigarette smell to it.
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on 3 Mar 2024
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Valdosta - University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor of the room type requested. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fridge didn’t work
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on 29 Feb 2024
Hello Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Valdosta - University. We value you as a our guest and welcome your 4/5 score. Red Roof is sorry to hear that the fridge in your room didn't work. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Tom

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 26 Mar 2024
Hello Tom, Thank you for taking a moment to complete our survey. At the Red Roof Inn Valdosta - University we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Derrick

Stayed 2 nights in Feb 2024
Response from Carla RediResponse Specialist on 26 Mar 2024
Hello Derrick, Thank you for taking a moment to complete our survey. At the Red Roof Inn Valdosta - University we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

David

Travelled with family
We didn't even check in. We saw the condition of the hotel from the outside with smokers all around and decided to book another hotel.
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 18 Feb 2024
Dear David,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Valdosta - University. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the upkeep of our hotel and the less than ideal encounter with persons smoking outside as it was not to your liking which caused you not to check-in. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 7 Feb 2024
Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 2 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 2 Feb 2024
Dear Jenniffer, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN VALDOSTA - UNIVERSITY. We are happy you were pleased with your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

6/10 Okay

Ricardo J.

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Simple place with easy procedure.
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 11 Jan 2024
Thank you for taking the time to write about experience at the RED ROOF INN VALDOSTA - UNIVERSITY. Ricardo, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our simple hotel with easy procedure. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Ricardo, and can't wait to see you back at Red Roof soon, where we can continue to offer you a easy and simple stay at an affordable price! Sincerely, Red Roof Management

6/10 Okay

William

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on 11 Jan 2024
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 15 Nov 2023
Thank you, Carlos, for taking a moment to complete our survey. The staff at the Red Roof Inn Valdosta - University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Internet was not working, bathroom was dirty, sheets and pillowcases were stained, proprietor was very nice. There is no breakfast available at this property.
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 14 Nov 2023
Dear Elizabeth,Thank you for taking the time to tell us about your experience at the RED ROOF INN VALDOSTA - UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bathroom, the situation you mentioned regarding the internet and the other issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Werner

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs
Bugs
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 8 Nov 2023
Dear Werner, I appreciate you sharing your feedback following your stay at the Red Roof Inn Valdosta - University. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Humble accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Jalisa

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst of the worst
The room had roaches. Dirty looking towels, rags, and bed comforters. When asked to have them replaced, it took hours ! Eventually new towels and rags came but it looked the same as the ones I gave back. Couldn’t sleep due to banging and knocking noise on every wall. Sounded like construction was being did all through the half of day and night that I was there. Very bad experience !!! Let’s not forget the toilet wouldn’t flush
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 13 Nov 2023
Dear Jalisa,I appreciate you sharing your feedback following your stay at the RED ROOF INN VALDOSTA - UNIVERSITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the towels and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Tyler

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 11 Nov 2023
Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on 22 Oct 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Valdosta - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on 18 Oct 2023
Hello Corey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Anthony

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property manager was an extremely nice guy. Very polite and accommodating. The property on the other hand is located in a kind of sketchy part of Valdosta and the rooms are completely filthy. There was what looked like dried up soda splashes all over the furniture, curtains, and walls. Just a really banged up looking room overall. Definitely didn’t sleep under the covers. Slept on top of the covers with my own personal blanket and used a shirt as a pillow case. Unfortunately we also found a roach on our bag in the morning as well. Definitely will never stay again
Stayed 4 nights in Sep 2023
Response from Sharma RediResponse Specialist on 26 Sept 2023
Dear Anthony,Thank you for taking the time to tell us about your experience at the RED ROOF INN VALDOSTA - UNIVERSITY. It's good to hear that you found our property manager to be extremely nice, very polite, and accommodating. However, I was saddened to read that your stay fell short of your expectations due to the area of our hotel and the cleanliness of the rooms not being up to your standards, the conditions of the furniture you mentioned, the insect you reported, and the other highlighted concerns. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 11 Nov 2023
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kamaria RediResponse Specialist on 11 Sept 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel for the price!
It was a short overnight trip. Clean good room. Service was great, easy peasy check in and out. I would recommend for sure.
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 16 Aug 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VALDOSTA - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room, amazing service ands the other great experiences you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

10/10 Excellent

Lisa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and quiet no issues check in was easy and the staff was great
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 9 Aug 2023
Dear Lisa,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN VALDOSTA - UNIVERSITY. It's great to see you enjoyed your stay, resulting in a 5/5 score. We are truly happy to know that you found the property to be nice, quiet, check in was easy and the staff was great. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around great stay
Stayed 2 nights in Jul 2023
Response from Oniel Rediresponse Specialist on 2 Aug 2023
Hello Stephanie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Valdosta - University. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know your stay was great. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

4/10 Poor

Ormeca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My children and I were terrified due to the sketchy people in the parking lot and the overall look of the property. This was nothing like any other Red Roof we have ever been to. We had to change rooms 3 time! The first one had a badly dripping faucet in the shower, the 2nd had roaches just coming from everywhere, and the 3rd one had broken fixtures in addition to the rooms and the beds being significantly smaller. I would not stay here again
Stayed 1 night in Jul 2023

10/10 Excellent

Patreace

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Cleanliness
Roaches was in the room crawling up shower and the wall where the desk was
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on 10 Jul 2023
Dear Patreace,I appreciate you sharing your feedback following your stay at the Red Roof Inn Valdosta - University. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, room comfort
You get what you pay for
You get what you pay for. This appears to also be an extended stay motel.
Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 9 Jul 2023
Dear Arthur,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN VALDOSTA - UNIVERSITY. It's great to see that we earned your 3/5 score following your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria RediResponse Specialist

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building is falling apart but the staff is great
Stayed 2 nights in Jun 2023
Response from Oshane RediResponse Specialist on 5 Jul 2023
Dear Kevin,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at theRED ROOF INN VALDOSTA - UNIVERSITY regarding the great staff. I do apologize for the issue highlighted with the building that hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay but the lightning in the bathroom was to dim especially for a girl that was trying to put her makeup on. And I did see one roach. And the coffee maker is old and rusty. Couldn't make no coffee. But overall it was extremely clean. I will stay again if needed too.
Stayed 1 night in Jun 2023

8/10 Good

Shaun, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient to my business and clean and economical.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on 3 Jul 2023
Hello Shaun,Thank you for taking the time to write a review of your stay at the Red Roof Inn Valdosta - University. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know that our hotel was convenient to your travel plans and clean. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 Terrible

cynthia

This place is an absolute dump!!! Old out dated and definitely filthy. The bed spreads had stains on them the walls were dirty the towels and wash cloths were so dirty looking almost brown with holes in them as well!! I looked at previous reviews and that’s why I booked there I truly believe that the reviews are fake I
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on 1 Jul 2023
Hi Cynthia,Thank you for taking the time to write a review of your stay at the Red Roof Inn Valdosta - University. Please accept our most sincere apologies for the concerns you described regarding bed spread having stains and holes in them. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, spacious room. Friendly staff. Would stay here again.
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on 30 Jun 2023
Hello Gloria,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Valdosta - University. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our lovely/spacious rooms and friendly staff. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRediresponse Specialist

4/10 Poor

Don

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old Hotel
Very old and poor hotel. Did not feel safe there and will not stay there again
Stayed 2 nights in Jun 2023
Response from Oniel Rediresponse Specialist on 30 Jun 2023
Hi Don,Thank you for taking the time to write a review of your stay at the Red Roof Inn Valdosta - University. You indicated that you found our hotel to be very old and poor, our apologies for any inconvenience. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for posting your review. Sincerely,OnielRediresponse Specialist

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on 29 May 2023
Hello Cheryl,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we are doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

shalisha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Toni-Ann RediResponse Specialist on 24 May 2023
Hello Shalisha,I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future.Sincerely, Toni-Ann RediResponse Specialist

6/10 Okay

Justin

Liked: Staff & service
Overpriced for how bad it is
For an outdated place like this, the most they should be charging is $60. The chair in the room was so dirty, I put a towel down over it before sitting down. The room only had one outlet to charge your phone and that was underneath a table not my the bed.
Stayed 1 night in May 2023
Response from Toni-Ann RediResponse Specialist on 23 May 2023
Hello Justin, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding the cleanliness of your room and our prices not meeting your expectations are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Toni-Ann RediResponse Specialist on 22 May 2023
Thank you for giving us a 5/5 on your review. We appreciate you taking the time to do survey. It’s encouraging to know that we are doing a great job for our guest. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We hope you choose to stay with us again.Sincerely, Toni-AnnRediResponse Specialist Red Roof Inn - Redroof

10/10 Excellent

Karen

Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on 20 May 2023
Dear Karen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Valdosta - University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Tori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on 2 May 2023
Dear Tori,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Valdosta - University and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Jarrett

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Adraine RediResponse Specialist on 23 Apr 2023
Hello Jarrett, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Valdosta - University appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
The outside didn't look pleasable but the room I was in was very nice and clean. The staff was wonderful and let me check in early. I had a wonderful stay and I definitely will be back.
Stayed 1 night in Mar 2023
Response from Kerry-Lee RediResponse Specialist on 31 Mar 2023
Dear Valued Guest,Thank you for your perfect rating and your feedback regarding your recent stay with us at the RED ROOF INN VALDOSTA - UNIVERSITY. We are happy to read your room was very nice and clean, the staff was wonderful and you were able to check in early. Comments likes yours, are encouragement as we aim to continuously improve the quality of our services to make guest experiences great.Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Samuel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendliness. The employees were very accommodating and welcoming!
Stayed 1 night in Mar 2023
Response from Devorine RediResponse Specialist on 9 Mar 2023
Hello Samuel,Thank you for taking the time to write a review of your stay at Red Roof Inn Valdosta - University. I'm so pleased to hear that you were pleased with the friendliness of our staff as they were very accommodating and welcoming. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Positive feedback like yours, is always an encouragement to our staff as we strive to continuously improve the quality of our guest experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Devorine RediResponse Specialist

8/10 Good

Raphael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023
Response from Sharma RediResponse Specialist on 2 Mar 2023
Hello Raphael,Thank you for taking a moment to leave a review. Myself and the staff at the RED ROOF INN VALDOSTA - UNIVERSITY appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

2/10 Terrible

Douglas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unbelievable
Grease stains on bed spread, cabinet door missing, no outlets in powder room, loose toilet seat holes in wash cloths. No chair in the room.
Stayed 1 night in Feb 2023
Response from Toni-Ann RediResponse Specialist on 22 Feb 2023
Dear Douglas,Thank you for the feedback about your recent stay at RED ROOF INN VALDOSTA - UNIVERSITY. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you found grease stains on the bed spread, cabinet door was missing, no outlets in the powder room and no chair in the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5-star experience.Sincerely,Toni-AnnRediResponse Specialist

8/10 Good

Diane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, did best to accommodate us.
Stayed 1 night in Jan 2023
Response from Linton Rediresponse Specialist on 1 Feb 2023
Dear Diane,We appreciate your feedback following your experience at the Red Roof Inn Valdosta - University. It's truly rewarding to that our accommodation met your expectation, which may have resulted in your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
This was a clean and comfortable place. They are pet friendly. Good location near university.
Stayed 3 nights in Jan 2023
Response from Chirell RediResponse Specialist on 12 Jan 2023
Dear Karin,Thank you for taking the time to share your feedback regarding your experience. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about pet-friendliness, clean and comfortable location also convenience in being in close proximity to the airport. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Friendly staff. Clean room. No issues. Great place to stop overnight.
Stayed 1 night in Dec 2022
Response from Adraine RediResponse Specialist on 2 Jan 2023
Dear Barry, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Valdosta - University. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding our friendly staff, clean rooms and the convenience at our location. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine RediResponse Specialist

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
Excellent clean and comfy rooms. Very quiet and cozy! Absolutely loved it!!!
Stayed 2 nights in Nov 2022
Response from Devorine - RediResponse Specialist on 6 Dec 2022
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Valdosta - University. We are thrilled that our location was clean and comfortable for you and we truly appreciate your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine - RediResponse Specialist