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"No pets, breakfast only included bread, butter and croissants"

"Ok"

"Yes. The room was perfect and all the staff was professional and very accommodating. "

"Kitchen was limited, everything was dated and disgusting "

"We loved the property, so charming and full of character. Room was clean and comfortable. Staff was very friendly and helpful. "

"Atmospheric quirky hotel. Retains convent feel. Nice staff; good restaurant at night. Note it doesn’t do breakfast but good cafe nearby. No reception before noon. Good base for Bilbao - on commuter line to central station , one hour trip with regular trains ."

"I love this hotel, we visit every year. It is very relaxing, the pools are great and the indoor thermal pool is amazing. Spa service is very good also. Food is fantastic, staff are very professional and friendly. The service in the bar/cafe can be very slow. The bedrooms are very old and really need to be renovated, they smell of damp and are very dusty. It is a shame as the rest of the hotel is absolutely lovely."

"Amazing stay, the building has a charm worth experiencing. Hotels.com should update the Google maps link, as when selecting the directions using the app sent us to a farm in the middle of nowhere 10miles away from the property"

"Good hotel for an overnight stop on the way to Santander ferry port. Slightly small room but adequate for the one night. Good evening meal in the restaurant. Breakfast was a little uninspiring."