See all properties
Save

Grand Hotel Zermatterhof
5.0 star property

Luxury spa hotel, walk to Matterhorn Museum
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Grand Hotel Zermatterhof

Photo gallery for Grand Hotel Zermatterhof

Suite (Chalet)
Exterior
Exterior
Suite (Chalet - Matterhorn View)
3 restaurants, lunch, dinner served; Regional cuisine

Overview of Grand Hotel Zermatterhof

Reviews
9.6

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included

Check out the area

Map
Bahnhofstrasse 55, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationMatterhorn Museum1 min walk
  • Popular LocationZermatt-Furi Gondola9 min walk
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Hairdryer
  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room (Matterhorn View)

Deluxe Double Room (Matterhorn View) | Living area

Deluxe Double Room (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Double Room (Matterhorn View)

Classic Double Room (Matterhorn View)

Classic Double Room (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite (Chalet - Matterhorn View)

Suite (Chalet - Matterhorn View)

Suite (Chalet - Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom (Classic)

Superior Suite, 1 Bedroom (Classic)

Superior Suite, 1 Bedroom (Classic)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom (Matterhorn View)

Superior Suite, 1 Bedroom (Matterhorn View)

Superior Suite, 1 Bedroom (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Suite (Matterhorn View)

Grand Suite (Matterhorn View)

Grand Suite (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 76 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

Suite (Chalet)

Suite (Chalet)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 65 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room (Classic)

Superior Double Room (Classic)

Superior Double Room (Classic)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Hairdryer
  • 39 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Exterior
Mont Cervin Palace
Pool
Hot tub
Breakfast included
Spa
9.6 out of 10, Exceptional, (149)
Mont Cervin Palace

About the area

Zermatt

Grand Hotel Zermatterhof is located in Zermatt City Centre, a neighbourhood in Zermatt, and is near a train station and on the boardwalk. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Matterhorn Museum and Mountaineers Cemetery are two other places to visit that come recommended. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing and sledging.
Visit our Zermatt travel guideOpens in a new window

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Matterhorn glacier paradise - 1 min walk
  • Matterhorn Museum - 1 min walk
  • Zermatt-Furi Gondola - 9 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Walliserkanne Zermatt - 2 min walk
  • Brown Cow - pub - 1 min walk
  • Old Zermatt - 1 min walk
  • Restaurant du Pont - 2 min walk
  • Pizzeria Ristorante Molino Seilerhaus - 2 min walk

About this property

Grand Hotel Zermatterhof

Luxury boutique hotel near Matterhorn Museum
Located close to Mountaineers Cemetery, Grand Hotel Zermatterhof provides a free breakfast buffet, a terrace and a garden. Adventurous travellers may like the cycling at this hotel. Treat yourself to a body treatment, a manicure/pedicure or a body wrap at Vita borni, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Regional cuisine and garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and a library.
Other perks include:
  • An indoor pool with sunloungers
  • Free train station pick-up, bike hire and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), tour/ticket information and multilingual staff
  • A banquet hall, free newspapers and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 69 individually furnished rooms boast comforts such as 24-hour room service and pillow menus, as well as amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and shower/bath combinations
  • Childcare services, electric kettles and heating

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 398 square feet of conference space
  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 5 floors
  • Banquet hall
  • Building
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 35 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 200.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior, and is displayed on this page as 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Does Grand Hotel Zermatterhof have a pool?

Yes, this property has an indoor pool.

Is Grand Hotel Zermatterhof pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 35 per pet, per day. Service animals are exempt from fees.

How much is parking at Grand Hotel Zermatterhof?

This hotel doesn't offer parking.

What time is check-in at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Grand Hotel Zermatterhof?

Checkout is at noon.

Does Grand Hotel Zermatterhof provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Hotel Zermatterhof located?

This family-friendly Zermatt hotel is located on the boardwalk, just steps away from Matterhorn Museum and Mountaineers Cemetery. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Grand Hotel Zermatterhof Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 256 out of 300 reviews" "
Rating 8 - Good. 32 out of 300 reviews" "
Rating 6 - Okay. 7 out of 300 reviews" "
Rating 4 - Poor. 4 out of 300 reviews" "
Rating 2 - Terrible. 1 out of 300 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Helima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.
Stayed 6 nights in Mar 2024

10/10 Excellent

Bertille

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.
Stayed 5 nights in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Stayed 2 nights in Oct 2023

10/10 Excellent

LINDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The acommodations were excellent and the restaurant Liusa service was superb.
Stayed 3 nights in Oct 2023

10/10 Excellent

Manoj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Huiting, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dana

Stayed 1 night in Oct 2023

10/10 Excellent

Rolf

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was poor, we were not picked up at train station as promised. Also, room was not ready, and when concierge gave us room key , again room still needed to be cleaned ☹️. However, after manager intervened, all great. He gave us an upgrade (suite), with Matterhorn view😊👍. Thereafter, everything great, wonderful staff and excellent breakfast.
Stayed 1 night in Sep 2023