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Reviews of The Ritz-Carlton Club, Vail

5 out of 5
The Ritz-Carlton Club, Vail
728 W Lionshead Cir, Vail, CO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 27 out of 30 reviews" "
Rating 8 - Good. 3 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful! We enjoyed our stay and they made it super easy for us to enjoy a week away with a 1 year old. Had a pack & play and kids toys waiting for us in our room upon arrival.
Stayed 4 nights in Sep 2021

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious relaxing stay
Great location, great room with plenty of space, perfect place to kick back and relax! Staff is attentive and the pool and hot tubs area a welcoming oasis.
Stayed 3 nights in Sep 2021

10/10 Excellent

Matthew

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful furnished condo in a great location with outstanding amenities and service.
Stayed 1 night in Mar 2021

10/10 Excellent

Hussein

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020

10/10 Excellent

jon g.

Liked: Cleanliness
Vail weekend
Beautiful property. Quality furnishings. Excellent unit. Ritz service. Doesnt get any better.
Stayed 2 nights in Jul 2020

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Danelle D.

Liked: Cleanliness
Our Favorite Place In Vail
Always our go to location! Thank you!
Stayed 1 night in Oct 2019

10/10 Excellent

jeffrey goldberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible 5 star experience.
Incredible 5 star experience, great pool and family oriented. The room and amenities far exceeded expectations. I would highly recommend for families.
Stayed 1 night in Sep 2019

10/10 Excellent

Jonah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect family residence
I was apprehensive when reading some of the reviews that this isn’t what a ritz is supposed to be . I beg to differ . This is a Ritz Carlton Residence and has very convenience that a residence may need . Everyone from front desk to valet to concierge was super nice and helpful. The decor was very high end and up to date . Can’t wait to come back here
Stayed 3 nights in Aug 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bar and kids room was closed due to remodeling and unable to order cocktails.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real 5 Stars
The Ritz has amazing service unparalleled at all, attention to detail, they treat you like royalty, all in all an amazing place to stay, quiet and peaceful beautiful views
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Would Definitely Return
Traveling with my husband & two teenagers, we visited Vail for the first time the week of 5/28/18. Our trip was great, though, before we even got there thanks to the excellent staff and customer service focus at Ritz-Carlton Club Vail. About a month before our arrival, the Concierge (Julia) reached out to me with an offer to help recommend and/or set-up anything we might be interested in doing while in the area. From having groceries delivered to our 3-bedroom suite before arrival, to restaurant/activity advice & reservations, to personal preferences w/in our rooms (timing of housekeeping, turn-down service, etc.) - everything was taken care of by the time we got to town, and it was WONDERFUL! When we arrived by car, we were immediately greeted and assisted by the Bell Staff, and once Julia got us efficiently checked in, Alex was well-versed in anything we needed to know about our particular suite. The "RCC" offers a complimentary shuttle service throughout Vail, which came in handy many times. The suite itself was newly renovated & very comfortable/casual/clean. Beds & linens felt luxurious, baths were spacious & nicely appointed. The few small maintenance issues we had (ex: air flow fan not working) were immediately addressed. Pool area had beautiful views & convenient amenities (towels, sunscreen, etc.). Fitness area and class offerings were great. Spa services (ex: massages) were excellent. Teen room is in need of attention/upgrade. I would definitely return.
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brett, San Clemente, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was everything you could hope for and more.
The property was very nice, but the staff is what made it special. They attended to our every request and exceeded our wildest expectations. Can’t wait to return.
Stayed 1 night in Dec 2017

10/10 Excellent

CARLOS, Castle rock. CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of best!
If you want comfort and no worries on the best setting this is your place.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Valet Staff in Vail
Oh my gosh - what a wonderful valet staff - all those guys were the best and made our stay so fun and memorable. The condo is in a great location - the perfect landing spot after drinking, shopping and dining. Thank you Ritz for a great girl's weekend!

10/10 Excellent

Richard, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss
Perfect

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at this magnificent hotel. I could of easily rated it a 5 star in every category and would be justified. However, this last trip was a little disappointing in the fact that the pool was closed for maintenance. Obviously, I realize this has to happen from time to time, but I feel as though we should of been made aware when we made the reservation of this inconvenience. The Ritz Carlton did make the pool at the Marriott next door available, but this pool and atmosphere pales in comparison to what you pay for and expect from the Ritz Carlton. Still an amazing place to stay and the staff are very friendly, professional and accommodating.

10/10 Excellent

Julie, Steamboat Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
The service was outstanding. Friendly and courteous staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spot in the mountains
It's a lovely hotel with helpful staff we did have an issue with one of the rooms smelling of damp, although the staff did try to help the situation by putting fans in the room they didn't offer any kind of compensation for it or actually acknowledge that it was quite a big issue. Staff at the front desk gave great advise and they have a courtesy shuttle that takes you all over vail with really friendly drivers. It's a great place to go and stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful pool area
Not too crowded as most vail resorts can be both summer and winter. Have stayed in many places in vail over the last 20 years, this might be a new favorite! Staff warm and helpful , location quiet . Perfect stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property!

10/10 Excellent

vdy, bourbonnais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay - staff was very accommodating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel close to the ski slopes.
My only disappointment is the hotels entertainment center is lacking. You cannot get any movies in room, at all. They have a rack of non new release films that are in questionable condition. They do provide DVD players in room which is very nice. However, there is no convenient way to find a movie. If they only had a Redbox in the lobby.

10/10 Excellent

R.P., Bronx, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family location
For second year in a row, couldn't be better.

10/10 Excellent

Óscar González, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE Unos de los mejores hoteles de la zona
Excelente hotel en todos los aspectos no es barato pero vale la pena pagar el precio.