Hotels with Pool & Resorts in Utica from NZ$138

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "

"Breakfast ok. Staff great"

"Just think the hotel needs a remodel. The room was a nice size the furniture just looks dated. "

"DON"

"Great value. Will be back."

"Good place to sleep, nothing fancy. Staff was mostly unpleasant, breakfast was unfortunate "

"Disappointed there was no secure WiFi. I used my phone as a hotspot. Other than that quite an enjoyable stay. "

"This Inn is in the cultural part of the city so if thats your thing, you couldn't pick a better place to stay. Plenty of restaurants nearby and even more are accessible via the q line. I loved the bed and breakfast feel of the place and i hope that never changes."

"The room was dirty. Dust, hair, crumbs along the walls. Sheets had holes in them. Smelled like an ashtray. Surfaces were smudged with film. I’ve never experienced a hotel like this before. The front reception person was great."