Upper Monroe Hotels, Rochester

"Room is fine, spacious and clean. Location is right in downtown, but not convenient to walk to any restaurant or grocery. Swimming pool is closed and the fitness room is short of maintenance, no clean towels or wipes. Wallpaper in bathroom is cracked."

"You get what you pay for."

"This was my 2nd time staying here and it was a consistent experience. the hotel itself has some wear and tear, no elevator and no carpeting in the halls or rooms so it can be a little noisy. The breakfast is just ok, the room is also just ok, there hasn’t been hand soap either time in the bathroom. Just two bottles of lotion near there sink and the shower has showed gel and lotion. So much lotion!! The hotel staff, however is amazing. The young man who checked me in both evenings, is a 5 star employee. He made me feel comfortable and he was the deciding factor for me whether I would stay there. The hotel looks and seems a little seedy and the price point is lower than I usually go as a woman traveling alone. But, he so was professional and lovely at check-in, that I felt that I would be safe there and so I stayed and returned. He was equally kind and welcoming on this past stay. The breakfast staff and the room staff were also friendly in the halls. I think the hotel is a bit worn down, 2-3 start but the warm and welcoming staff make it feel like a 4 star experience. I’ve stayed at luxury hotels where the staff wasn’t nearly as polite and warm. "

"I have stayed there several times. It was not as clean and the breakfast was not good with limited options."

"Parking was easy and free which was good. Breakfast was good just needed a non pork item for meat for travelers who don’t eat pork. "

"Showed up to check in and was told that all rooms were already occupied for the night. Management wasn't helpful at all and told me to "take it up with Hotels.com The hotel was also surrpounded by police, turning people away from a concert that had been canceled. The police didn't even want to let me in to talk to the front desk."

"Two elevators for staff and guests made for delays"

"Great breakfast, nice gym, room was clean and they were prompt when we needed something. The laundry was really helpful. Would recommend!"

"Room had an odd odor. Staff super friendly and helpful! Noise from the room above was loud but not on purpose, just the movement was audible."