Union HIll Hotels, Worcester

"Awesome "

"We experienced fleas or bedbugs during our stay. When we requested a change in room, we were charged extra and there was not even an apology for the condition of the room."

"There was construction all across the first floor with wires hanging off, dust on the floors, etc. "

"Very nice, clean, and modern hotel. "

"I was very disappointed that the hot tub was not working properly during my stay. When I brought this to the staff’s attention, I was told it would be looked at in the morning, which did not help since I was checking out the next day. I specifically chose this hotel—and paid a higher rate than nearby options—because of the hot tub amenity, so this was especially frustrating. Additionally, when I checked in, I was not provided with any information about the hotel’s amenities or where things were located. I had to find everything on my own, which made the experience even more inconvenient."

"Very clean room. "

"Perfect!!!"

"Everything was clean and well maitained. The room eas comfortible and the staff was friendly and helpful."

"Yes I had a pet with me but I didn’t want to go to a pet’s shop "