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Reviews of OYO Hotel Tyler Northwest Mineola Hwy

2 out of 5
OYO Hotel Tyler Northwest Mineola Hwy
3300 Mineola Hwy, Tyler, TX

Reviews

5.2
Rating 10 - Excellent. 21 out of 139 reviews" "
Rating 8 - Good. 25 out of 139 reviews" "
Rating 6 - Okay. 20 out of 139 reviews" "
Rating 4 - Poor. 18 out of 139 reviews" "
Rating 2 - Terrible. 55 out of 139 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Jilton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building was in construction. This is the second night I was without a roomi am very disappointed
Stayed 1 night in May 2021
Response from Mike on 25 May 2021
Hi, Jilton. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Mike

2/10 Terrible

Taliah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Brian on 4 Jun 2021
Hi, Taliah. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Brian

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Cheshta on 3 May 2021
Hi, Michael! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucks
I made reservations and when I showed up they were closed
Stayed 1 night in Apr 2021
Response from Cheshta on 30 Apr 2021
We are extremely sorry to know this, Brandon! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Jacob

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are closed! They don’t even take the time to let anyone know, it shows they have availability until you get there. And says NOT TAKING RESERVATIONS OR WALK INS” But hotels.com didn’t get the memo!
Stayed 7 nights in Apr 2021
Response from Bruce on 24 Apr 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Marie on 24 Mar 2021
Hi, Darren! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Marie!

2/10 Terrible

Domonique

Stayed 5 nights in Jan 2021
Response from Bella on 11 Feb 2021
Hi, Domonique! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Bella!

6/10 Okay

Steven

Business traveller
Liked: Property conditions & facilities, room comfort
Nice, cheap Motel - not Hotel
Outside was typical, old off highway Outdoor Motel. Service was about what you would expect from a cheap Motel. The inside of the room was surprisingly updated and relatively clean. Our room however did not have any towels so I guess no shower....
Stayed 4 nights in Jan 2021
Response from Marie on 23 Jan 2021
Hi, Steven! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!

2/10 Terrible

Matt

Stayed 1 night in Jan 2021
Response from Marie on 23 Jan 2021
Hi, Matt! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The bedspread was not clean. There were roaches dead and alive. We asked to change rooms. They changed us. But the next was much better.
Stayed 1 night in Dec 2020
Response from Marie on 14 Jan 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Marie!

2/10 Terrible

Devon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2020
Response from Bella on 22 Dec 2020
Hi, Devon! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2020
Response from Leo on 5 Dec 2020
Hi, we regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

2/10 Terrible

michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Condition Hotel I ever stayed in,
Terrible, room was disgusting, sheets stained room in poor condition bath rotting away. Car park full of massive pot holes... sure the hotel is up for demolishment soon.
Stayed 4 nights in Nov 2020
Response from Bella on 1 Dec 2020
Hi, Michael! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Bella!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look at these pictures
It was actually very disappointing. 1. There were blood stains and cigarettes burnt on sheets. Pillow cases were yellowed from age. 2. Bath tub had pealed off paint at the bottom. 3. There was a dead cockroach underneath the desk. 4. Chair was disgusting old with worn vinyl. We had to request a room changed and it was a little better without 1,2 and 3, but 4 was still the same. Also they required a $40 cash deposit whether with or without using a credit card, which was not noted in advance during booking.
Blood stains and cigarettes burnt.
Pealing bath tub
Dead cockroache.
Disgusting super old chair with worn vinyl.
Stayed 1 night in Oct 2020
Response from Leo on 9 Nov 2020
We are sorry for the inconvenience caused to you, Paul! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Absolutely terrible! This was the WORSTplace i have ever stayed. .DO NOT RECOMMEND!
Stayed 2 nights in Oct 2020
Response from Bella on 3 Nov 2020
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Bella!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you April!
Our stay was clean and comfortable, and April at the front desk was very friendly and accommodating, she really did go above and beyond to make sure we had what we needed and that we were comfortable.
Stayed 1 night in Oct 2020
Response from Jaime on 22 Oct 2020
Hi, Anthony. We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Jaime

6/10 Okay

Clifton

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Bella on 19 Oct 2020
Hi, Clifton! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from Christina on 17 Oct 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

2/10 Terrible

Simeon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood on the walls. STAINS on the sheets! Mildew in the fridge!
Stayed 1 night in Oct 2020
Response from Leo on 13 Oct 2020
Hi, Simeon! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were roaches and other bugs in the bathroom. The bathroom ceiling was coming apart. And trash on the groung
Stayed 1 night in Oct 2020
Response from Leo on 14 Oct 2020
Hi, Benjamin! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

10/10 Excellent

Beverly-jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Andrew on 5 Oct 2020
Thanks for rating us positively, Beverly. We hope to welcome you again soon. Have a nice day :) Regards, Andrew

8/10 Good

Chad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2020
Response from Leo on 23 Sept 2020
Thanks for the positive rating, Chad! Hope to welcome you again soon. Regards, Leo

4/10 Poor

Jennifer, Dallas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy. Room smelled like an ashtray although ‘non-smoking’. Room was previously used as a ‘smoking’ room.
Stayed 2 nights in Sep 2020
Response from Ammy on 22 Sept 2020
Hi, Jennifer! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Leo

4/10 Poor

Oyo, Tyler tx

Disliked: Cleanliness, amenities, property conditions & facilities
Well I didn’t have any soap or tissue in the restroom and it smelled really bad and it was not cleaned very well
Stayed 3 nights in Sep 2020
Response from Joey on 18 Sept 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joey

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible!
Got a King smoking room. Ashes on the tub, paint peeling, feet black from the floors, hole in the wall, pot holes throughout the parking lot, and a roach crawled out of the sink!
Stayed 1 night in Sep 2020
Response from Peter on 11 Sept 2020
Sincere Apologies, Ashley! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Peter

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel soap was open rag was used dirty everywhere.
Stayed 2 nights in Sep 2020
Response from Ammy on 8 Sept 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

JoeRegaldo, Buna Texas 77612

Disliked: Cleanliness, staff & service, property conditions & facilities
I was put in a room that was supposed to be non smoking it was not, there were bugs in the room, the room smelled of dog urine i have health conditions ,thay seem as thay don't care. It also looks as if I was charged twice for the room , once though yall and then my bank is not open till tomorrow please you can me at 4092240536
Stayed 1 night in Sep 2020
Response from Cheshta on 10 Sept 2020
Hi, Joe! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jacob

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2020
Response from Marie on 30 Aug 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Bryce

Stayed 3 nights in Aug 2020
Response from Cheshta on 10 Sept 2020
Hi, Bryce! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

2/10 Terrible

Verified traveller

Disliked: Cleanliness
The room was not clean. We had to go buy cleaning supplies and a mop and wipe everything down. There was no iron or ironing board. It was located in a really bad area. Pictures on website make it look great and is very deceiving.
Stayed 2 nights in Aug 2020
Response from Ammy on 30 Aug 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Cheshta on 12 Aug 2020
Thanks for the positive rating, Gary! Hope to welcome you again soon. Regards, Jacob

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Flies
When I arrived in my room there were flies in the room. Killed six in first hour. Thought they might be coming from under bed so I checked and there was trash and a thick layer of dust under there. Got bit on my ankles throughout the night. Linens, particularly towels, were cheap. If you want the most economical hotel in Tyler this is it, but you get what you pay for.
Stayed 1 night in Jul 2020
Response from Cheshta on 25 Jul 2020
We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Jane

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Most run down hotel I’ve ever stayed at. Condition of room was awful...broken furniture. Exterior of hotel was terrible, the parking lot was pretty much unpaved and full of potholes, lawn furniture was destroyed.
Stayed 1 night in Jul 2020
Response from Ammy on 10 Jul 2020
We are sorry to disappoint you, James! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Anni.

4/10 Poor

Troy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience and facility.
Front desk clerk is very rude, only one towel in room No wash clothes, hand towels, rug, toliet was dirty, bath tub had paint pealing from bottom where the inside was recently painted in the tub.rooms stunk, water and mildew in walking path, which was very slippery.took forever to cool off room, and when asked for another room we were denied, when we asked for additional towels and Lenin's , clerk argued about giving us any, then we went to the desk to pickup the towels, he just unlocked the front door and dropped the towels and wash clothes on the ground. I'll never stay at this facility again,or let any of my employees stay at the oyo establishment,
Stayed 1 night in Jul 2020
Response from Chris on 9 Jul 2020
Sincere apologies, Troy! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

4/10 Poor

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Jun 2020
Response from Ammy on 28 Jun 2020
We are sorry to disappoint you. We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Leo

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inhabitable Horrible And I am still being nice!
Stayed 2 nights in Jun 2020
Response from Chris on 15 Jun 2020
Sorry for the unpleasant experience you had with us. Thank you for notifying us and we will surely be working for the better guest experience. Regards, Chris

8/10 Good

MemorialDayAway, Houston

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, I would say it was excellent. It’s not the cleanest hotel, but I would stay there again at that price.
Stayed 3 nights in May 2020
Response from Ammy on 27 May 2020
Hi, Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Marie.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2020
Response from Joel on 19 May 2020
Hello, we are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Joel

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I think this property is still under renovation, the first room they gave me was horrible ,the second room was acceptable and the beds were very comfortable and friendly staff ,convenient price ,good locoation
Stayed 2 nights in May 2020
Response from David on 17 May 2020
We are sorry for the inconvenience caused to you, we will surely look into this issue and will put our best efforts to enhance your experience. Regards, David!

2/10 Terrible

Craig

Stayed 1 night in May 2020
Response from Ammy on 27 May 2020
Hi, Craig! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing. Regards, Marie.

8/10 Good

Virginia

Stayed 2 nights in May 2020
Response from Joel on 19 May 2020
Thank you for taking your precious time to rate us, Virginia! We will be working even harder to make your stay memorable. Regards, Joel

8/10 Good

LATOSHA

Stayed 2 nights in Apr 2020
Response from Joey on 1 May 2020
Thanks for the positive rating. Latosha. Hope to welcome you again soon :) Regards, Joey

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Just OK
Room was clean even though I always spray Lysol everywhere. Complex is very old but OK. Parking lot needs to be redone it is horrible. The service was horrible, They didn’t want to give us more towels or toilet paper for some reason. They are very stingy. Also very little toiletries in the room so bring your own.
Stayed 2 nights in Mar 2020
Response from Cheshta on 7 Apr 2020
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time Regards, Jordan

2/10 Terrible

Loretta H.

Disliked: Cleanliness
Oh dear
I have pictures... My words cannot explain it... The room.... OMG!!! The desk clerks were very nice.. The gentlemen that check me out, early...cause I couldn't handle it anymore, was very understanding and very nice... Thank you to him.... Is there a place to post pics....?
Stayed 1 night in Mar 2020

6/10 Okay

Norelia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
Hi, Norelia! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jake

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel smelled smokey and I had "room service" knock on my door at 11:30 PM??? No breakfast even though they said they had continental...
Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Jake

2/10 Terrible

Brittany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were looking for a place for our family to stay after a long day at the hospital. We arrived and checked in after hours. When we go to our room there were roaches
Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
Hi, Brittany! We are sorry to know that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones.Regards, Jake

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020
Response from Cheshta on 12 Mar 2020
Sincere Apologies, We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Jenny

2/10 Terrible

Woody

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
No one was there when we came to check in our room to get the key they close the front desk during the night said they won't be back until 9 a.m. then on top of that they are trying to deny my refund since I was not able to stay there I had to go get another room at another hotel
Stayed 1 night in Mar 2020
Response from Cheshta on 8 Mar 2020
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jake

8/10 Good

Passionate, Tyler, Tx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved how neat everything was, I didn’t like the fact I booked the room for two but was only left with one towel.
Stayed 1 night in Mar 2020
Response from Cheshta on 8 Mar 2020
Thank you so much for the positive rating, Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jake